title: Telephone nursing in a general medicine ambulatory clinic.
abstract: An innovative telephone nursing service was designed to improve care delivery and efficiency in a general medicine clinic. Professional nurses provide general health information and clinical updates and follow intervention guidelines. Patients, physicians, and nurses report high satisfaction and improved patient outcomes.
authors.forename: M
authors.initials: M
authors.lastname: Gulanick
authors.forename: M
authors.initials: M
authors.lastname: Green
authors.forename: C
authors.initials: C
authors.lastname: Crutchfield
authors.forename: S
authors.initials: S
authors.lastname: Myers
authors.forename: M
authors.initials: M
authors.lastname: Marren
mesh_terms: D000368:Aged; D000553:Ambulatory Care / Q000379:methods*; D002983:Clinical Competence; D005260:Female; D006801:Humans; D010353:Patient Education as Topic / Q000379:methods*; D017060:Patient Satisfaction; D013689:Telephone; D014218:Triage / Q000379:methods*