Telephone nursing in a general medicine ambulatory clinic.
An innovative telephone nursing service was designed to improve care delivery and efficiency in a general medicine clinic. Professional nurses provide general health information and clinical updates and follow intervention guidelines. Patients, physicians, and nurses report high satisfaction and improved patient outcomes.
Gulanick
M
M
Green
M
M
Crutchfield
C
C
Myers
S
S
Marren
M
M
D000368:Aged; D000553:Ambulatory Care / Q000379:methods*; D002983:Clinical Competence; D005260:Female; D006801:Humans; D010353:Patient Education as Topic / Q000379:methods*; D017060:Patient Satisfaction; D013689:Telephone; D014218:Triage / Q000379:methods*