Designing surveys for maximal satisfaction:an interview with Allyson Ross Davies. Interview by Maggie Kennedy.
The usefulness of patient feedback data depends in large part on the relevance and effectiveness of the feedback mechanism used-whether a satisfaction survey, focus group, or one-on-one interview. In the following interview conducted in March 1996, Allyson Ross Davies, PhD, MPH, discusses an approach for designing a patient satisfaction survey that will help organizations gather useful information for improvement activities and other organizational activities.
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D003625:Data Collection / Q000379:methods; D006801:Humans; D009936:Organizational Innovation; D017063:Outcome Assessment, Health Care; D017060:Patient Satisfaction; D012107:Research Design; D017749:Total Quality Management