The evolution of customer feedback in health care.
Meterko
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Veterans Health Administration National Customer Feedback Center, West Roxbury, Massachusetts, USA.
D016507:Cardiology Service, Hospital / Q000592:standards; D003625:Data Collection / Q000379:methods; D006801:Humans; D017060:Patient Satisfaction; D017064:Process Assessment, Health Care; D017749:Total Quality Management; D014481:United States