title: Enhancing volunteer effectiveness.
abstract: The characteristics of being genuine/congruent, having an unconditional positive regard and an empathic understanding, can be integrated into the training volunteers receive prior to assignment with patients/families. Understanding and practicing these concepts may further promote the interpersonal relationships volunteers have with patients/families and other hospice professionals.
authors.forename: S E
authors.initials: SE
authors.lastname: Hall
authors.forename: K
authors.initials: K
authors.lastname: Marshall
mesh_terms: D004645:Empathy; D005190:Family / Q000523:psychology; D006801:Humans; D007318:Inservice Training / Q000379:methods*; D011369:Professional-Patient Relations; D014838:Volunteers / Q000193:education* / Q000523:psychology*