title: The evolution of customer feedback in health care.
authors.affiliation: Veterans Health Administration National Customer Feedback Center, West Roxbury, Massachusetts, USA.
authors.forename: M
authors.initials: M
authors.lastname: Meterko
mesh_terms: D016507:Cardiology Service, Hospital / Q000592:standards; D003625:Data Collection / Q000379:methods; D006801:Humans; D017060:Patient Satisfaction; D017064:Process Assessment, Health Care; D017749:Total Quality Management; D014481:United States