title: Telephone T.A.L.K.: a teaching/assessment tool for medical training.
abstract: An instrument for teaching and assessing interpersonal communication skills of physicians on the telephone was developed. A conceptual framework based on the acronym T.A.L.K. [Trust, Assert, Listen and K.I.S.S. (Know, Inquire, Solve, and Stroke)] was used for organizing 22 specific behaviors. Faculty gave feedback to residents using T.A.L.K. guidelines while listening to taped telephone calls of the residents T.A.L.K.ing with patients. A five-point scale enables the instrument to be used for skill assessment and program evaluation.
authors.affiliation: West Los Angeles Veterans Affairs Medical Center, USA.
authors.forename: E
authors.initials: E
authors.lastname: Kosower
authors.forename: S
authors.initials: S
authors.lastname: Inkelis
authors.forename: J
authors.initials: J
authors.lastname: Seidel
mesh_terms: D002983:Clinical Competence; D003142:Communication; D004501:Education, Medical; D005180:Faculty, Medical; D005246:Feedback; D017408:Guidelines as Topic; D006801:Humans; D007396:Internship and Residency; D010817:Physician-Patient Relations; D013663:Teaching / Q000379:methods*; D013689:Telephone