title: [Evaluation of the quality of public health care for children from the user's viewpoint].
abstract: This paper presents results from research that used a qualitative approach to identify evaluation criteria from an user viewpoint, and tries also to evaluate the work of the Whole Care for Children's Health Program (WCCHP), which directs actions in the children care services at the basic level. Dates were obtained th partly structured interviewing at home with ten adults in charge of children registered in October 1992 at four units of the Barra-Rio Vermelho District. Through a simultaneous process of gathering and analyzing dates, using a content analysis technique it was possible to classify the results in five groups: "motivations" to look for the service; having expectations; "choosing" a health service; evaluating the service used; and suggesting improvements. The evaluation criteria found are closely related to: access; interpersonal relation; results; and continuing care, which possess different value degrees according to the motives for service need. The results of the evaluation show that the model of clinical assistance and the form organization of the services do not fulfill the objectives of PAISC, breeding access difficulties, and poor results on account of the lack of material resources, coordination and care continuity.
authors.forename: M P
authors.initials: MP
authors.lastname: dos Santos
mesh_terms: D000328:Adult; D002648:Child; D002662:Child Health Services / Q000592:standards*; D006801:Humans; D015404:Nursing Methodology Research; D010290:Parents / Q000523:psychology*; D017060:Patient Satisfaction; D010371:Pediatric Nursing / Q000592:standards; D011637:Public Health Nursing / Q000592:standards; D011787:Quality of Health Care
vernacular_title: Avaliação da qualidade dos serviços públicos de atenção a saúde da criança sob a ótica do usuário.