title: Evaluating telephone T.A.L.K.
abstract: A telephone communication instrument, Telephone T.A.L.K. (Trust, Assert, Listen, and K.I.S.S.--Know, Inquire, Solve, Stroke), was developed for a pediatric residency program for teaching and assessment purposes. Residents had call reviews with faculty as an intervention. Eight residents had pre-intervention calls and 3 call reviews. At post-intervention, Trust and Listening skills showed significant improvement and Assert and K.I.S.S. near significance. Ranking frequencies of items for calls of 30 residents indicated which items to select for future teaching.
authors.affiliation: West Los Angeles Veterans Affairs Medical Center, USA.
authors.forename: E
authors.initials: E
authors.lastname: Kosower
authors.forename: S
authors.initials: S
authors.lastname: Inkelis
authors.forename: N
authors.initials: N
authors.lastname: Berman
authors.forename: J
authors.initials: J
authors.lastname: Seidel
mesh_terms: D002983:Clinical Competence; D003142:Communication; D004501:Education, Medical; D005180:Faculty, Medical; D005246:Feedback; D006801:Humans; D007396:Internship and Residency; D010817:Physician-Patient Relations; D015397:Program Evaluation; D015203:Reproducibility of Results; D013663:Teaching / Q000379:methods*; D013689:Telephone