Stress in the emergency department clerical staff.
Clerical staff are vital for the effective management of the emergency department. A survey of emergency department clerks was conducted to determine the prevalence and types of stress in their jobs. Forty-six of fifty surveys were completed and returned. Seventy-six percent of the respondents rated their job in the "extremely stressful" range. Stress was a factor responsible for job absenteeism in 24% of the respondents. Most agreed that physician education is necessary.
Zautcke
J L
JL
Department of Emergency Medicine, University of Illinois at Chicago 60612, USA.
Neylan
V D
VD
Hart
R G
RG
D000288:Administrative Personnel / Q000523:psychology*; D000328:Adult; D004636:Emergency Service, Hospital; D005260:Female; D006801:Humans; D007588:Job Satisfaction; D008297:Male; D013315:Stress, Psychological