[Causes of non-compliance and associated factors in non-attendance of scheduled consultation].
OBJECTIVE
To find the degree of non-attendance at scheduled consultations and associated factors, with the aim of introducing the necessary corrective measures.


METHODS
An analytic observational study.


METHODS
Sillería Health Centre, Toledo.


METHODS
People on a medical list with scheduled medical and/or nursing appointments over the period of a year.


RESULTS
There were 253 cases of non-attendance (13.16%) out of a total of 1,922 scheduled consultations. Different variables were analysed, with statistically significant results being found in user's age and profession (p < 0.01), season of the year (p = 0.00067), the number of previous appointments (p < 0.01) and the number of previous non-attendances (p < 0.001). A profile of the non-attender emerged as: a young person, unemployed or student, single or separated, with average or higher education and who makes an appointment for control of risk factors cardiovascular, to open a medical history or for pregnancy monitoring.


CONCLUSIONS
The level of attendance using present appointment methodology is acceptable. Nevertheless we believe a change of strategy, which would involve the community more both in preventive activities and in taking responsibility for their own attendance is needed.
Sánchez Muñoz
C
C
Centro de Salud Sillería, Toledo.
Gómez-Calcerrada Jiménez
R
R
González Sánchez
M
M
Orueta Sánchez
R
R
D000293:Adolescent; D000328:Adult; D000367:Age Factors; D000368:Aged; D000704:Analysis of Variance; D001071:Appointments and Schedules; D004522:Educational Status; D005260:Female; D006801:Humans; D008297:Male; D008487:Medical History Taking; D008875:Middle Aged; D009790:Occupations; D010817:Physician-Patient Relations; D012307:Risk Factors; D012737:Sex Factors; D013030:Spain; D016312:Treatment Refusal
Causas de incumplimiento y factores asociados en una consulta concertada.