The effect of developing patient compendiums for critical pathways on patient satisfaction.
We examined the impact of developing a patient compendium to a critical pathway on patient satisfaction scores. It was our hypothesis that by sharing the contents of a critical pathway, by using a patient compendium, we would improve patient satisfaction by establishing realistic patient expectations for patients undergoing cardiac bypass graft surgery. A satisfaction survey was sent to patients before the hospital began to use the patient compendium to the pathway and to another group of patients after initiation of a compendium. Although there were some trends suggesting an improvement in patient satisfaction scores, there was no statistical difference in satisfaction before or after the compendium was in use.
Shulkin
D J
DJ
Hospital of the University of Pennsylvania, Philadelphia, USA.
Ferniany
I W
IW
D001026:Coronary Artery Bypass / Q000523:psychology / Q000592:standards*; D019091:Critical Pathways; D006785:Hospitals, University / Q000592:standards; D006801:Humans; D010343:Patient Admission; D010353:Patient Education as Topic; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D015143:Philadelphia; D017749:Total Quality Management / Q000379:methods*; D014481:United States