title: Observation unit improvement proves that quality pays.
abstract: An increase in Medicare denials and revenue loss in an observation unit led to development of a program for improvement of preadmission procedures. Redesign of the admissions process and an enhanced staff development effort produced successful outcomes within 6 months.
authors.forename: A C
authors.initials: AC
authors.lastname: Lenox
authors.forename: H F
authors.initials: HF
authors.lastname: New
mesh_terms: D003663:Decision Trees; D006754:Hospital Restructuring / Q000458:organization & administration*; D006801:Humans; D007345:Insurance Claim Review; D006278:Medicare; D009741:Nursing Staff, Hospital / Q000193:education; D010343:Patient Admission / Q000592:standards; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States