title: Basic tools for the orthopaedic staff nurse--Part II: conflict management and negotiation.
abstract: Organizational restructuring and expanded settings of health care delivery provide opportunities for the orthopaedic staff nurse to review basic communication tools that are useful with clients and families, managers, and other health care providers. It is critical for the staff nurse to build a repertoire of skills that support leadership and enlightened followers. The second of this two-part article builds on "Part I: Assertiveness" and addresses conflict management and negotiation skills that are basic to providing professional care with confidence and competence in a changing health care environment.
authors.affiliation: Duquesne University, Pittsburgh, Pennsylvania, USA.
authors.forename: J A
authors.initials: JA
authors.lastname: Milstead
mesh_terms: D002983:Clinical Competence; D003142:Communication; D003220:Conflict, Psychological; D006801:Humans; D007398:Interpersonal Relations; D017008:Negotiating; D009740:Nursing Staff / Q000523:psychology*; D016530:Orthopedic Nursing; D011209:Power, Psychological