Don't throw out the baby with the bath water!
Klein
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DH
Blue Cross and Blue Shield, Rochester, USA.
D003695:Delivery of Health Care / Q000191:economics*; D004465:Economic Competition; D006801:Humans; D008329:Managed Care Programs / Q000458:organization & administration*; D008389:Marketing of Health Services; D017749:Total Quality Management; D014481:United States