title: Managing the social and behavioral impact of technology change.
abstract: When business-critical systems fail, most people look at the technological reasons. Yet, studies report the problem may be the people using the system. Social and behavioral reengineering of clinical work processes and work flows must involve key clinicians.
authors.forename: R L
authors.initials: RL
authors.lastname: Simpson
mesh_terms: D004059:Diffusion of Innovation; D006804:Ergonomics; D006282:Health Personnel / Q000523:psychology*; D006801:Humans; D013677:Medical Laboratory Science; D009936:Organizational Innovation; D012919:Social Behavior; D013597:Systems Analysis