title: The patients charter: the United Kingdom experience.
authors.forename: R K
authors.initials: RK
authors.lastname: Ryland
mesh_terms: D003284:Contract Services / Q000331:legislation & jurisprudence*; D003695:Delivery of Health Care / Q000592:standards*; D006801:Humans; D009313:National Health Programs / Q000331:legislation & jurisprudence*; D010344:Patient Advocacy; D011785:Quality Assurance, Health Care / Q000592:standards*; D006113:United Kingdom; D014850:Waiting Lists