Consumer protection and managed care: the need for organized consumers.
Despite its many advantages, managed care creates new problems for consumers. Activists have proposed four types of remedies: (1) increased information and choice; (2) standards for services and marketing; (3) administrative oversight; and (4) procedural due process for complaints. Each approach offers some benefits, but they are insufficient to cope with consumer problems. What is lacking is effective, organized consumer advocacy.
Rodwin
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MA
D003142:Communication; D003254:Consumer Advocacy / Q000331:legislation & jurisprudence / Q000639:trends; D003255:Consumer Organizations; D006075:Governing Board; D006801:Humans; D008329:Managed Care Programs / Q000458:organization & administration / Q000592:standards*; D008389:Marketing of Health Services / Q000592:standards; D014481:United States