Pregnant women's perceptions of prenatal care.
OBJECTIVE
To describe pregnant women's perceptions in two specific areas: expectations about prenatal care and satisfaction with prenatal care.


METHODS
A focus group technique using a semi-structured interview format. Three focus groups (N = 22) were conducted in the third trimester of pregnancy. Data were transcribed from the taped sessions and studied using content analysis.


RESULTS
Three major dimensions of satisfaction were identified: satisfaction with health care provider(s); satisfaction with support staff; and satisfaction with the prenatal care, including the desire for continuity of provider, clear explanations, and accessible quality care.


CONCLUSIONS
The provider relationship was identified as having the greatest influence on the women's satisfaction with prenatal care. Satisfaction with prenatal care can be enhanced through positive provider-patient interactions.
Omar
M A
MA
College of Nursing, Michigan State University, East Lansing, USA.
Schiffman
R F
RF
D005260:Female; D017144:Focus Groups; D006301:Health Services Needs and Demand; D006801:Humans; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011247:Pregnancy / Q000523:psychology*; D011263:Pregnancy Trimester, Third; D011295:Prenatal Care / Q000458:organization & administration