Pharmacist-patient relationships: authoritarian, participatory, or default?
The purpose of this study was to investigate the nature of pharmacist-patient relationships in New Mexico community pharmacies. A total of 344 pharmacy personnel-patient interactions were observed. Pharmacists interacted with only 57% of patients who were picking up their prescriptions. Pharmacists used an extensive participatory style with only 13% of the patients who they interacted with. Pharmacists were significantly more likely to use a participatory style with older patients and with patients who were picking up refill prescriptions. The average length of pharmacist-patient encounters was just less than 2 min (114s). Pharmacist-patient interactions were significantly longer if: (1) pharmacists used more of a participatory approach with patients and (2) pharmacists gave more drug information to patients.
Sleath
B
B
D000293:Adolescent; D000328:Adult; D000367:Age Factors; D000368:Aged; D001318:Authoritarianism; D003157:Community Pharmacy Services; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D009516:New Mexico; D010353:Patient Education as Topic; D010358:Patient Participation; D010595:Pharmacists / Q000523:psychology*; D011369:Professional-Patient Relations; D013997:Time Factors