Measuring the quality and quantity of information-giving to in-patients.
Community health councils (CHCs) were set up in the United Kingdom in 1974 as part of the reorganization of health care delivery. They were intended to have a 'watch dog' function, monitoring the quality of health care in their own district and acting as a link between the providers of care and the public, who are the health care consumers. This paper describes a year-long survey undertaken by one CHC to monitor the quality of information-giving in acute hospital care. A large sample of 1500 discharged patients were sent questionnaires relating to satisfaction with information-giving, and a good response rate was achieved. Results indicate a generally high level of satisfaction, particularly relating to information about surgical and other technical procedures. Information was less satisfactory about non-technical aspects of care and about administrative procedures.
Cortis
J D
JD
School of Health Care Studies, University of Leeds, England.
Lacey
A E
AE
D000208:Acute Disease / Q000451:nursing; D000293:Adolescent; D000328:Adult; D005260:Female; D006286:Health Planning Councils; D006302:Health Services Research; D006801:Humans; D007297:Inpatients / Q000523:psychology; D008297:Male; D008875:Middle Aged; D010353:Patient Education as Topic / Q000592:standards*; D017060:Patient Satisfaction; D011787:Quality of Health Care; D011795:Surveys and Questionnaires; D006113:United Kingdom