Supervision and quality assurance in long-term-care case management.
The role of supervision in assuring the quality of long-term-care case management has often been overlooked. This article describes a collaborative project undertaken by an Area Agency on Aging, a department of social work in an urban university, and 10 county-based senior services agencies to develop the supervisory component of quality assurance. The project included an educational workshop for supervisors, the development and implementation of a learning needs assessment, and the development of supervision plans for case management in the senior services agencies as part of an ongoing quality assurance system.
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Diwan
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Berger
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Ivy
D000368:Aged; D019090:Case Management / Q000458:organization & administration*; D002983:Clinical Competence; D004509:Education, Nursing, Continuing / Q000458:organization & administration*; D006302:Health Services Research; D006299:Health Services for the Aged / Q000458:organization & administration*; D006801:Humans; D007373:Interinstitutional Relations; D008134:Long-Term Care / Q000458:organization & administration*; D009745:Nursing, Supervisory / Q000458:organization & administration*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D012947:Social Work / Q000458:organization & administration