Application of group process model to performance appraisal development in a CQI environment.
Health care administrators have been faced with the challenge of developing performance appraisal instruments that balance continuous quality improvement (CQI) initiatives with the potential legal liabilities surrounding employee performance. Although the literature offers many examples of performance appraisal instruments, there is no real roadmap of how those charged with developing such an instrument can successfully go through the process. This article documents one pediatric hospital's experience in developing this needed device.
LaPenta
C
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Nemours Foundation, Jacksonville, FL, USA.
Jacobs
G M
GM
D004650:Employee Performance Appraisal / Q000379:methods*; D005568:Forms and Records Control; D006126:Group Processes; D006776:Hospitals, Pediatric / Q000592:standards; D006801:Humans; D016365:Liability, Legal; D008960:Models, Psychological; D015279:Organizational Culture; D010564:Personnel, Hospital / Q000592:standards*; D015397:Program Evaluation; D012932:Social Facilitation; D017749:Total Quality Management / Q000331:legislation & jurisprudence / Q000458:organization & administration*; D014481:United States