The nursing triage process: a video review and a proposed audit tool.
OBJECTIVE
To review the activity of the nurse triage process.


METHODS
The triage room for adults attending the accident and emergency department of the Cardiff Royal Infirmary.


METHODS
226 triage processes were videotaped over 31 h during July 1994. Activities were subsequently analysed using a specially designed chart.


RESULTS
Areas for improvement in staff communication skills and patient privacy were identified.


CONCLUSIONS
The use of video in the triage room allows assessment of the triage process and is a valuable aid to training. Additionally, a potential visual audit tool has been identified.
Williams
J C
JC
Accident and Emergency Department, Cardiff Royal Infirmary, United Kingdom.
Jones
N L
NL
Richardson
F J
FJ
Jones
C
C
Richmond
P W
PW
D000328:Adult; D002983:Clinical Competence / Q000592:standards*; D006801:Humans; D009723:Nurse-Patient Relations; D009731:Nursing Audit / Q000379:methods*; D009732:Nursing Care / Q000592:standards*; D014218:Triage; D014743:Videotape Recording