Staff surveys: setting the stage for work restructuring.
Work restructuring is an intensive, time-consuming undertaking that succeeds when proper planning and a disciplined process promote open lines of communication between administration and staff. Surveying staff members to understand their values and how they are spending their time sets the stage for work restructuring. The data collected identify opportunities for change to improve care and increase staff satisfaction and become a baseline for benchmarking success. Surveys also identify what staff members value, what they want to retain from the current system, what needs to be better integrated with other departments, what activities can be eliminated, and any changes that already have positively affected care delivery.
Smeltzer
C H
CH
APM Inc., Jacksonville, Florida, USA.
Formella
N M
NM
D003142:Communication; D003625:Data Collection / Q000379:methods; D007588:Job Satisfaction; D010347:Patient Care Planning; D010557:Personnel Administration, Hospital; D010561:Personnel Staffing and Scheduling; D010564:Personnel, Hospital