A nurse practitioner-led, collaborative, outpatient practice: a case study in outcomes management.
To survive, a nurse practitioner-led primary care service must demonstrate that clinical care, patient satisfaction, and financial results are better than those of the competition. Nurse managers must develop a customer-oriented outcomes-management system to ensure the viability of the practice, especially in today's managed care environment. The authors describe how one nurse practitioner-led practice confronted these challenges to establish a successful business and provide opportunities for teaching and research.
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D003151:Community Health Centers / Q000458:organization & administration*; D006801:Humans; D008329:Managed Care Programs / Q000458:organization & administration; D009722:Nurse Practitioners / Q000458:organization & administration*; D009734:Nursing Faculty Practice / Q000458:organization & administration*; D009745:Nursing, Supervisory / Q000458:organization & administration*; D017063:Outcome Assessment, Health Care / Q000458:organization & administration*; D012579:Schools, Nursing / Q000458:organization & administration