title: The nursing triage process: a video review and a proposed audit tool.
abstract: OBJECTIVE
  To review the activity of the nurse triage process.
  
  
  METHODS
  The triage room for adults attending the accident and emergency department of the Cardiff Royal Infirmary.
  
  
  METHODS
  226 triage processes were videotaped over 31 h during July 1994. Activities were subsequently analysed using a specially designed chart.
  
  
  RESULTS
  Areas for improvement in staff communication skills and patient privacy were identified.
  
  
  CONCLUSIONS
  The use of video in the triage room allows assessment of the triage process and is a valuable aid to training. Additionally, a potential visual audit tool has been identified.
authors.affiliation: Accident and Emergency Department, Cardiff Royal Infirmary, United Kingdom.
authors.forename: J C
authors.initials: JC
authors.lastname: Williams
authors.forename: N L
authors.initials: NL
authors.lastname: Jones
authors.forename: F J
authors.initials: FJ
authors.lastname: Richardson
authors.forename: C
authors.initials: C
authors.lastname: Jones
authors.forename: P W
authors.initials: PW
authors.lastname: Richmond
mesh_terms: D000328:Adult; D002983:Clinical Competence / Q000592:standards*; D006801:Humans; D009723:Nurse-Patient Relations; D009731:Nursing Audit / Q000379:methods*; D009732:Nursing Care / Q000592:standards*; D014218:Triage; D014743:Videotape Recording