Using TQM to improve management of home health aides.
Home health aides are at the front line of the home health industry, raising quality of care issues and human resource (HR) management challenges. Total quality management (TQM) provides a framework to help meet those challenges. The authors investigated the relationship between TQM and HR effectiveness in home health agencies. Results suggest that TQM practices are related to HR effectiveness. Suggestions are offered to make human resource management consistent with a TQM culture.
Dansky
K H
KH
Department of Health Policy and Administration, Pennsylvania State University, University Park, USA. KXD9@PSUVM.psu.edu
Brannon
D
D
D006699:Home Care Services / Q000458:organization & administration / Q000592:standards*; D018576:Home Health Aides / Q000458:organization & administration*; D006801:Humans; D010559:Personnel Management / Q000592:standards*; D011787:Quality of Health Care; D017749:Total Quality Management; D014481:United States