Consumer's information needs: results of a national survey.
A national survey conducted in 1995 found that a disturbingly high percentage of Americans do not understand the basic elements of health plans and that people want much more information, particularly about the physicians in the plans and the range of services that are covered. Their most important concern when selecting a health plan is the quality of physicians in the plan, followed by the courtesy of doctors and staff and the freedom to choose their own doctors and hospitals.
Isaacs
S L
SL
Center for Health and Social Policy, Pelham, NY, USA.
D000328:Adult; D000368:Aged; D003256:Community Participation / Q000706:statistics & numerical data*; D003254:Consumer Advocacy; D018588:Fee-for-Service Plans; D005260:Female; D019538:Health Care Surveys; D006279:Health Maintenance Organizations; D006291:Health Policy; D006801:Humans; D007255:Information Services / Q000706:statistics & numerical data*; D007348:Insurance, Health; D008297:Male; D008329:Managed Care Programs; D008484:Medicaid; D006278:Medicare; D008875:Middle Aged; D010820:Physicians / Q000592:standards; D011787:Quality of Health Care; D014481:United States