Quality infrastructure: the key to implementing a total quality program in a clinical care setting.
The implementation of total quality principles and practices in health care requires a clear recognition of the physician's unique role in the industry. The author addresses the implementation of a total quality program in an 80-physician clinical care setting. The program's success is linked to the development of a supportive quality infrastructure that effectively accommodates this unique role.
Lowery
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Center for Management Development, School of Business and Economics, Indiana University Northwest, USA.
D003657:Decision Making; D004282:Documentation; D006123:Group Practice / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D007196:Indiana; D007324:Institutional Management Teams / Q000458:organization & administration; D008329:Managed Care Programs / Q000458:organization & administration; D008370:Manuals as Topic; D017146:Models, Organizational; D009936:Organizational Innovation; D009937:Organizational Objectives; D016730:Program Development / Q000379:methods*; D017749:Total Quality Management / Q000458:organization & administration*