title: Telephone advice: lessons learned and considerations for starting programs.
authors.affiliation: Department of Nursing, Highland Hts. 41099, USA.
authors.forename: D L
authors.initials: DL
authors.lastname: Robinson
authors.forename: M M
authors.initials: MM
authors.lastname: Anderson
authors.forename: P M
authors.initials: PM
authors.lastname: Acheson
mesh_terms: D002985:Clinical Protocols; D003376:Counseling / Q000379:methods; D016529:Emergency Nursing / Q000379:methods; D006801:Humans; D009730:Nursing Assessment; D009737:Nursing Records; D011785:Quality Assurance, Health Care; D012017:Referral and Consultation; D013689:Telephone