Promoting client satisfaction.
Traditionally; the client has been seen as a patient with needs rather than a consumer with options. Analyzing the perception of the client as well as the health care team leads to high standards of cost-effective, quality patient care. Client satisfaction is the key to future referrals and hospital revenues.
Taccetta-Chapnick
M
M
Cardiac Intensive Care Unit, Victory Memorial Hospital, Brooklyn, New York, USA.
Rafferty
G
G
D003362:Cost-Benefit Analysis; D006801:Humans; D008389:Marketing of Health Services; D010344:Patient Advocacy; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*; D011787:Quality of Health Care