title: Promoting client satisfaction.
abstract: Traditionally; the client has been seen as a patient with needs rather than a consumer with options. Analyzing the perception of the client as well as the health care team leads to high standards of cost-effective, quality patient care. Client satisfaction is the key to future referrals and hospital revenues.
authors.affiliation: Cardiac Intensive Care Unit, Victory Memorial Hospital, Brooklyn, New York, USA.
authors.forename: M
authors.initials: M
authors.lastname: Taccetta-Chapnick
authors.forename: G
authors.initials: G
authors.lastname: Rafferty
mesh_terms: D003362:Cost-Benefit Analysis; D006801:Humans; D008389:Marketing of Health Services; D010344:Patient Advocacy; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*; D011787:Quality of Health Care