A flexible staffing model for patient service associates.
A flexible staffing model for the patient service associate (PSA), a type of multiskilled worker, was developed at an academic medical center. The model uses the patient census, admissions, and discharges on a patient care unit to determine how many PSAs are needed during a 24-hour period. The authors discuss the staffing model's effects on labor costs and the quality of PSA work.
Kieltyka
C A
CA
Surgical Department, Rush University, Rush-Presbyterian-St. Luke's Medical Center, Chicago, IL, USA.
Robertson
S
S
Behner
K G
KG
D000046:Academic Medical Centers; D002641:Chicago; D003365:Costs and Cost Analysis; D005069:Evaluation Studies as Topic; D006796:Household Work; D006801:Humans; D016294:Models, Nursing; D017146:Models, Organizational; D009728:Nursing Assistants / Q000600:supply & distribution*; D018802:Patient-Centered Care; D010561:Personnel Staffing and Scheduling / Q000458:organization & administration*; D011787:Quality of Health Care; D000078329:Workforce