title: HIV-positive males' satisfaction with pharmacy services.
abstract: The objective of this study was to describe the pharmacy needs of a group of males infected with human immunodeficiency virus (HIV) and to determine whether those needs were being met. An anonymous survey was used to determine the perceptions of a group of HIV-positive males. Of 62 usable responses, 53.2% of respondents tested positive for HIV more than five years ago and 58.1% reported a CD4 count below 200/mm3, the mean age was 41 years (SD = 8.6). Respondents indicated a need for a pharmacist knowledgeable in HIV disease/treatment (74.5%), a pharmacy that accepts all insurance (66.6%), and information on alternative therapies (29.4%). Most (72.6%) wanted both written and oral information, and more than half expected the pharmacist to provide information on side effects, how medications interact with other medications and with food and how to take the medication. More than 85% indicated satisfaction with pharmacy services. The study concluded that HIV-positive males have certain expectations for pharmacy services, such as the provision of written and oral information, specific medication information, and personal interaction with the pharmacist. These patients are satisfied to varying degrees with different aspects of pharmaceutical care Pharmacists should provide these expected services to increase satisfaction for all patients, especially those who are HIV positive.
authors.affiliation: University of Texas at Austin College of Pharmacy, USA.
authors.forename: B C
authors.initials: BC
authors.lastname: Marshall
authors.forename: K A
authors.initials: KA
authors.lastname: Cunny
authors.forename: K A
authors.initials: KA
authors.lastname: Lawson
mesh_terms: D000328:Adult; D003142:Communication; D003157:Community Pharmacy Services; D006679:HIV Seropositivity / Q000523:psychology*; D006801:Humans; D008297:Male; D017060:Patient Satisfaction; D011795:Surveys and Questionnaires; D013781:Texas