Immersion: building a foundation for long-term patient relationships.
The highest compliment a patient can give a dental staff is to say that they make him or her feel like part of the "family." Building this kind of positive long-term patient relationship begins with the first telephone contact. Taking the time to fully "immerse" the patient in the practice through confidence- and communication-building steps will help create a fulfilling patient-staff relationship.
Boswell
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D001291:Attitude of Health Personnel; D003142:Communication; D016854:Dental Anxiety / Q000517:prevention & control; D003729:Dental Care / Q000523:psychology; D003797:Dental Staff / Q000523:psychology; D003812:Dentist-Patient Relations; D006801:Humans; D010342:Patient Acceptance of Health Care; D011215:Practice Management, Dental