title: Health insurance plans from the consumer's point of view: the good one and the bad one.
abstract: This article describes two personal experiences with health maintenance organizations (HMO) that occurred over the past two years. The first is a positive experience and the second a negative experience. In the first encounter, the HMO worked with the client. In the second encounter, the insurance did not work with its client. This article shows that partnerships developed at administrative levels within these organizations can affect the multiple barriers and obstacles that currently exist in many HMOs.
authors.forename: J
authors.initials: J
authors.lastname: O'Leary
mesh_terms: D003363:Cost Control; D006279:Health Maintenance Organizations; D006801:Humans; D010344:Patient Advocacy; D017060:Patient Satisfaction; D011787:Quality of Health Care