title: Get the picture? Consumers sound off on health care. But you may not like what they tell you.
abstract: What prism of opinion is reflected back to you by the people you serve? Sometimes you just have to ask. That's what the American Hospital Association did in a series of 31 focus groups with consumers around the country. But you may not like what they had to say.
authors.forename: M
authors.initials: M
authors.lastname: Grayson
mesh_terms: D000573:American Hospital Association; D003258:Consumer Behavior; D004645:Empathy; D017144:Focus Groups; D019538:Health Care Surveys; D006788:Hospitals, Voluntary / Q000592:standards*; D006801:Humans; D010344:Patient Advocacy; D011639:Public Opinion; D012941:Social Responsibility; D014481:United States