title: [Total quality management: a big bluff?. Quality procedures: more sham than truth].
authors.forename: P
authors.initials: P
authors.lastname: Jakobs
mesh_terms: D005858:Germany; D006801:Humans; D011787:Quality of Health Care; D017749:Total Quality Management
vernacular_title: "Total Quality Management": Der grosse Bluff? Qualitätsmassnahmen: mehr Schein als Sein.