Get the picture? Consumers sound off on health care. But you may not like what they tell you.
What prism of opinion is reflected back to you by the people you serve? Sometimes you just have to ask. That's what the American Hospital Association did in a series of 31 focus groups with consumers around the country. But you may not like what they had to say.
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D000573:American Hospital Association; D003258:Consumer Behavior; D004645:Empathy; D017144:Focus Groups; D019538:Health Care Surveys; D006788:Hospitals, Voluntary / Q000592:standards*; D006801:Humans; D010344:Patient Advocacy; D011639:Public Opinion; D012941:Social Responsibility; D014481:United States