A video approach to interactive patient education.
A quality improvement model presents the stages of designing and producing a preoperative videotape for improved patient satisfaction outcomes. PACU nurses formed an interdisciplinary team of providers and patients to update an existing preoperative sound/slide program into video. Improved patient outcomes were reflected in greater availability, accessibility, and consistency of preoperative instruction. A videotape program for home viewing was instituted to reach out to the surgical patient population served by the Albuquerque Veterans Affairs Medical Center in New Mexico. A quality improvement storyboard approach to videotape production met Joint Commission on Accreditation of Health Care Organization (JCAHO) standards for interactive patient education at a recent JCAHO survey. Preliminary evaluative data from patients supports a growing appeal of videos to patients and family members as an additional preoperative teaching strategy for adult surgical patients.
Maller
C E
CE
Department of Veterans Affairs Medical Center, Albuquerque, NM 87108, USA.
Twitty
V J
VJ
Sauve
A
A
D000328:Adult; D006801:Humans; D007591:Joint Commission on Accreditation of Healthcare Organizations; D017063:Outcome Assessment, Health Care; D010353:Patient Education as Topic / Q000379:methods*; D016528:Postanesthesia Nursing; D011300:Preoperative Care / Q000451:nursing*; D015397:Program Evaluation; D017749:Total Quality Management; D014743:Videotape Recording