Elderly patients' satisfaction with the outcome of their health care complaints.
This article profiles the determinants of elderly patients' satisfaction with the outcome of their health care complaints. Type of provider response, severity of complaint, and the individual characteristics of age and cognitive age were found to be significant in effecting satisfaction. Related strategies for managing elderly health care complaints are discussed.
Dolinsky
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College of Business Administration, Fairleigh Dickinson University, Madison, New Jersey, USA.
D000367:Age Factors; D000368:Aged / Q000523:psychology*; D005260:Female; D006302:Health Services Research; D006739:Hospital Administration / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D008297:Male; D016743:Mental Competency; D009819:Office Visits; D010043:Outcome and Process Assessment, Health Care; D017060:Patient Satisfaction; D012308:Risk Management / Q000592:standards*; D011795:Surveys and Questionnaires