title: Customer-oriented attitudes and skills for staff members.
authors.affiliation: Division of Nephrology and Hypertension, Winthrop University Hospital Dialysis Center, Mineola, NY, USA.
authors.forename: D
authors.initials: D
authors.lastname: Johnson
mesh_terms: D001291:Attitude of Health Personnel; D002983:Clinical Competence; D006436:Hemodialysis Units, Hospital; D006801:Humans; D009741:Nursing Staff, Hospital / Q000523:psychology*; D018802:Patient-Centered Care; D006435:Renal Dialysis / Q000451:nursing*