Communication between nurses and nurse managers: a case study from an NHS Trust.
The role of effective communication in promoting organizational efficiency and effectiveness is being increasingly recognized. This paper proposes a communication audit methodology as a useful means of examining the quality of communication between nurses and their managers. Utilizing a case study methodology, results from an exploratory study are presented and discussed. These data suggest that significant problems in this field currently exist. The general applicability of the findings throughout the NHS are considered, and proposals on how relationships and communication could be improved are examined.
Tourish
D
D
School of Behavioural and Communication Sciences, University of Ulster, Newtownabbey, Northern Ireland.
Mulholland
J
J
D000328:Adult; D003142:Communication; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D009718:Nurse Administrators / Q000523:psychology*; D009731:Nursing Audit / Q000379:methods*; D009740:Nursing Staff / Q000523:psychology*; D009745:Nursing, Supervisory; D011795:Surveys and Questionnaires