Program evaluation of a unit reengineered for patient-focused care.
A quasi-experimental research design was used to determine how successful a work redesign project based on the philosophy of patient-focused care was in meeting the established goals of increased multidisciplinary collaboration, improved satisfaction for health care clients and providers, decreased cost of care, and decreased length of stay. Results indicate that multidisciplinary collaboration decreased for all health care providers, especially the health care employee group that underwent a major role revision. Patient and health care provider satisfaction increased. The cost of care was budget neutral as a result of the shift of employee costs from centralized departments to units. Length of stay decreased.
Jones
R A
RA
Department of Nursing and Health Sciences, Texas A&M University at Corpus Christi, USA.
Dougherty
M
M
Martin
S
S
D000293:Adolescent; D000328:Adult; D005260:Female; D017721:Hospital Costs; D006754:Hospital Restructuring / Q000458:organization & administration*; D006801:Humans; D007588:Job Satisfaction; D007902:Length of Stay; D008297:Male; D008875:Middle Aged; D009936:Organizational Innovation; D010348:Patient Care Team / Q000458:organization & administration*; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*; D015397:Program Evaluation