Measuring the performance of behavioral healthcare organizations: a proposed model.
Practitioners in the field of behavioral healthcare are under increasing pressure to demonstrate the effective and efficient delivery of services. While there are a variety of models that provide important elements of a framework for defining and measuring organizational performance, few appear to integrate the unique perspectives of all the organization's key constituent or customer groups.
Sluyter
G V
GV
Missouri Institute of Mental Health, St. Louis 63139-1361, USA.
Martin
M A
MA
D001524:Behavioral Medicine / Q000592:standards; D017598:Efficiency, Organizational; D006801:Humans; D007591:Joint Commission on Accreditation of Healthcare Organizations; D008605:Mental Health Services / Q000592:standards*; D017146:Models, Organizational; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration*; D014481:United States