title: Recognizing organizational impediments to the total quality management process.
abstract: Continual evaluation of institutional policies and systems can lead to better customer service and organizational success through TQM.
authors.affiliation: Cheshire Medical Center, Keene, NH 03431, USA.
authors.forename: R J
authors.initials: RJ
authors.lastname: Langlais
mesh_terms: D004650:Employee Performance Appraisal; D005568:Forms and Records Control; D006764:Hospitals, Community / Q000592:standards; D006801:Humans; D017146:Models, Organizational; D009513:New Hampshire; D010564:Personnel, Hospital / Q000193:education / Q000592:standards*; D013192:Staff Development / Q000458:organization & administration*; D017749:Total Quality Management / Q000379:methods*; D000078329:Workforce