Strategic dislocation: reconsidering the role of benchmarking in the development of core competencies.
American healthcare is under tremendous pressure to make difficult choices to stay even with patient and payer expectations. The answer lies not in benchmarking incremental improvement alone but in benchmarking the processes to nurture core competencies.
DeGraff
J
J
Graduate School of Business Administration, University of Michigan, Ann Arbor, USA.
Bogue
E L
EL
Stout
C
C
D002983:Clinical Competence; D004059:Diffusion of Innovation; D018166:Health Care Reform; D006754:Hospital Restructuring / Q000458:organization & administration*; D006801:Humans; D007857:Leadership; D009936:Organizational Innovation; D017749:Total Quality Management / Q000379:methods*; D014481:United States