An innovative night service program in home care.
Comprehensive night service by a home care agency has resulted in increased customer satisfaction and referrals to the agency. The description of this innovative night nurse program includes the job requirements and duties of a visiting night nurse and the tools the nurse uses to accomplish the task of nighttime care delivery. The use of self-directed work groups and mentorship to manage the demands of night service are discussed. Continuity of care, nurse safety, professional development, and program cost also are addressed.
Tennant
J
J
Visiting Nurses Association of Northern Virginia, Arlington, USA.
Narayan
M C
MC
D003152:Community Health Nursing / Q000458:organization & administration*; D006699:Home Care Services / Q000458:organization & administration*; D006801:Humans; D009551:Night Care / Q000458:organization & administration*; D016730:Program Development