title: Communication 101.
authors.affiliation: Division of Patient Care Services, Washington Hospital Center, Washington, DC, USA.
authors.forename: M
authors.initials: M
authors.lastname: Billingsley
mesh_terms: D000223:Adaptation, Psychological; D003142:Communication; D006801:Humans; D007389:Internal-External Control; D009740:Nursing Staff / Q000523:psychology*; D009936:Organizational Innovation; D017132:Workplace