title: Nurses achieve quality with pre-assessment clinics.
abstract: Nurses in a group of Wolverhampton Hospitals carried out a local research study to identify not only the level of patient satisfaction with pre-assessment clinics (PAC), but also what care nurses delivered in these clinics. Data were collected using both ethnographic and survey methods. Patients found the PAC visit valuable: it reduced stress and provided much needed information about the coming surgery. The skills nurses used and the tasks carried out were consistent throughout the Trust, and reflected the provision of a high standard of care.
authors.affiliation: Royal Wolverhampton Hospitals NHS Trust/University of Wolverhampton, School of Nursing and Midwifery, West Midlands, UK.
authors.forename: C A
authors.initials: CA
authors.lastname: Clinch
mesh_terms: D006801:Humans; D009730:Nursing Assessment / Q000592:standards*; D015404:Nursing Methodology Research; D017060:Patient Satisfaction; D011300:Preoperative Care / Q000523:psychology / Q000592:standards*; D011787:Quality of Health Care; D013315:Stress, Psychological / Q000517:prevention & control