Principles and practice of managing difficult behaviour situations in intensive care.
Nurses working in intensive care units may be vulnerable to verbal or physical aggression from relatives. This article explores the principles and skills associated with de-escalating aggression in such scenarios. These nurses may also be exposed to manipulative patterns of behaviour on the part of relatives and the article explores a research technique with which to manage this kind of situation.
Maunder
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City University, St Bartholomew School of Nursing and Midwifery, Bartholomew Close, London.
D000374:Aggression / Q000523:psychology*; D003142:Communication; D003422:Critical Care / Q000523:psychology*; D006791:Hostility; D006801:Humans; D008257:Machiavellianism; D009741:Nursing Staff, Hospital / Q000523:psychology*; D011368:Professional-Family Relations