title: Benchmarking patient satisfaction.
abstract: Asking the patient is a critical step-but the format of a patient satisfaction survey has a significant impact on your perceptions. Design it carefully.
authors.affiliation: Zimmerman & Associates, Hales Corners, WI 53130-0407, USA.
authors.forename: C M
authors.initials: CM
authors.lastname: Lund
mesh_terms: D019538:Health Care Surveys / Q000379:methods*; D006801:Humans; D008329:Managed Care Programs / Q000592:standards; D017060:Patient Satisfaction; D012107:Research Design; D011795:Surveys and Questionnaires / Q000592:standards*; D014481:United States