title: Speed dialing. Aiming to turn faster service into consumer loyalty, health care pours millions into one-stop phone centers.
abstract: Consumers want speed, convenience and efficiency when they pick up the phone to schedule appointments or ask questions about their health benefits. That's why major health care organizations are spending big to set up regional call centers.
authors.forename: C
authors.initials: C
authors.lastname: Appleby
mesh_terms: D001071:Appointments and Schedules; D002497:Centralized Hospital Services; D003195:Computer Communication Networks; D006279:Health Maintenance Organizations / Q000458:organization & administration; D006297:Health Services Accessibility; D006747:Hospital Communication Systems / Q000458:organization & administration*; D015277:Hotlines; D009096:Multi-Institutional Systems / Q000458:organization & administration*; D009722:Nurse Practitioners; D013598:Systems Theory; D013685:Telecommunications / Q000458:organization & administration*; D014481:United States