title: Principles and practice of managing difficult behaviour situations in intensive care.
abstract: Nurses working in intensive care units may be vulnerable to verbal or physical aggression from relatives. This article explores the principles and skills associated with de-escalating aggression in such scenarios. These nurses may also be exposed to manipulative patterns of behaviour on the part of relatives and the article explores a research technique with which to manage this kind of situation.
authors.affiliation: City University, St Bartholomew School of Nursing and Midwifery, Bartholomew Close, London.
authors.forename: T
authors.initials: T
authors.lastname: Maunder
mesh_terms: D000374:Aggression / Q000523:psychology*; D003142:Communication; D003422:Critical Care / Q000523:psychology*; D006791:Hostility; D006801:Humans; D008257:Machiavellianism; D009741:Nursing Staff, Hospital / Q000523:psychology*; D011368:Professional-Family Relations