title: [Strategic training of personnel in health care. 1. Friendliness to clients will determine the hospital's stature].
authors.affiliation: Unternehmensberaterin in Düsseldorf.
authors.forename: H
authors.initials: H
authors.lastname: Kirchner
mesh_terms: D006801:Humans; D007318:Inservice Training / Q000458:organization & administration*; D017060:Patient Satisfaction; D010564:Personnel, Hospital / Q000193:education*; D011369:Professional-Patient Relations; D011787:Quality of Health Care