[Strategic training of personnel in health care. 1. Friendliness to clients will determine the hospital's stature].
Kirchner
H
H
Unternehmensberaterin in Düsseldorf.
D006801:Humans; D007318:Inservice Training / Q000458:organization & administration*; D017060:Patient Satisfaction; D010564:Personnel, Hospital / Q000193:education*; D011369:Professional-Patient Relations; D011787:Quality of Health Care