An educational model to introduce staff nurses to continuous quality improvement/total quality management concepts.
A new healthcare reforms are implemented and as the Joint Commission on Accreditation of Healthcare Organization standards are revised, the demand for continuous quality improvement/total quality management in acute care settings continues to rise. In this article, the authors describe the process used to introduce nursing staff to continuous quality improvement/total quality management. A curriculum committee of staff nurses, nurse educators, and clinical specialists used the continuous quality improvement process to develop a 1-day program that included didactic and experiential activities geared toward assisting the staff nurse to participate actively in total quality management initiatives.
Kowal
C E
CE
HMO Blue, Springfield, Massachusetts, USA.
Kagen-Fishkind
J E
JE
Sherlin
M M
MM
Newell
G
G
McCaffrey
E
E
Gentes
J M
JM
D003479:Curriculum; D004509:Education, Nursing, Continuing / Q000458:organization & administration*; D006801:Humans; D017145:Models, Educational; D009741:Nursing Staff, Hospital / Q000193:education*; D010865:Pilot Projects; D016730:Program Development; D017749:Total Quality Management / Q000458:organization & administration*