[The physician-patient relationship and the clinical interview (I): the opinion and preferences of users].
OBJECTIVE
To find user satisfaction and preferences in the doctor-patient relationship and the clinical interview.


METHODS
Observational, descriptive, crossover study.


METHODS
Community-based (city of Jaén).


METHODS
286 people over 18, randomised with quotas for age and gender.


METHODS
Validated questionnaire including basic data, whether they are satisfied with their General Practitioner (GP) and 25 items to evaluate the importance of various aspects of the clinical interview and the doctor-patient relationship.


RESULTS
31% (SE, 2.7) of those surveyed were very satisfied with their GP; 37% (SE, 2.8) satisfied; and 4% (SE, 1.1) stated that their relationship was unsatisfactory. Satisfaction, the same as the remembering and carrying out of medical advice, is greater (p < 0.01) in older patients, those with lower social and economic position, those registered at Health Centres and those who saw their GP recently. Those surveyed considered the most valued features of a visit to the doctor to be then items to do with the information provided by the doctor.


CONCLUSIONS
A high level of satisfaction with the GP was found, especially from patients registered at a Health Centre. Communication in the interview was highly valued. There was less value placed on features of the consultation which focused on the patient.
Torío Durántez
J
J
Unidad Docente de Medicina Familiar y Comunitaria, Jaén.
García Tirado
M C
MC
D000328:Adult; D000368:Aged; D001294:Attitude to Health; D003142:Communication; D018592:Cross-Over Studies; D005260:Female; D006801:Humans; D007407:Interviews as Topic; D008297:Male; D008487:Medical History Taking / Q000706:statistics & numerical data; D008875:Middle Aged; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D010817:Physician-Patient Relations; D011897:Random Allocation; D013030:Spain