title: The quality of mercy.
authors.affiliation: Queen Margaret College, Edinburgh.
authors.forename: J
authors.initials: J
authors.lastname: Buchan
mesh_terms: D006754:Hospital Restructuring; D006801:Humans; D009741:Nursing Staff, Hospital / Q000600:supply & distribution*; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*; D011785:Quality Assurance, Health Care