[The evaluation of women's health promotion services: the internal client, the external client].
OBJECTIVE
To find the opinion of internal and external customers of the Women's Health Promotion Services; to obtain information about the perceptions and suggestions of both midwives and users of the service.


METHODS
An observational study of the qualitative evaluation of a service provided in Primary Health Care, through an open questionnaire to midwives and focus groups with users.


METHODS
Health Area 4 in the Community of Valencia.


METHODS
15 midwives from Health Area 4, 3 groups of women using the Pregnancy Follow-up Programme and 3 groups from the Programme of Integrated Care for climacteric women, coming from two Health Districts, one urban and one rural.


RESULTS
For midwives, coordination with general practitioners was better in the urban setting, and with Family Planning Centres in the rural one. Absence of team work with gynaecologists, and gynaecologists' failure to value midwives' work, were identified as problems.


CONCLUSIONS
Different patterns for the organisation and use of women's health promotion services were identified between the urban and rural setting. The problems of coordination identified by the midwives are not perceived as such by the service's users, who evaluated as satisfactory the Primary Care services received.
Alcaraz
M
M
Unidad de Investigación de Atención Primaria, Areas 03 y 04, Valencia.
Canuto
C
C
Gascó
C
C
Monferrer
S
S
Izquierdo
B
B
Tortosa
Y
Y
D000293:Adolescent; D000328:Adult; D000368:Aged; D001291:Attitude of Health Personnel; D005260:Female; D017144:Focus Groups; D006293:Health Promotion / Q000706:statistics & numerical data; D006801:Humans; D008427:Maternal Health Services / Q000706:statistics & numerical data; D008875:Middle Aged; D009721:Nurse Midwives / Q000523:psychology / Q000706:statistics & numerical data; D017060:Patient Satisfaction; D011247:Pregnancy; D015397:Program Evaluation / Q000379:methods; D013030:Spain; D011795:Surveys and Questionnaires; D014932:Women's Health Services / Q000706:statistics & numerical data
Evaluación de los servicios de promoción de la salud de la mujer: el cliente interno, el cliente externo.