title: Quality indicators for primary mental health within managed care: a public health focus.
abstract: Primary mental health is an orientation to care that addresses mental health needs of consumers on point of first contact with caregivers. Core values, and principles drawn from a public health perspective serve as the foundation for indicators of quality within managed primary mental health. A model, illustrating the key components for quality indicators, includes stakeholder groups (consumers, families, providers, and payers), quality concerns (access, appropriateness, outcomes, and prevention), and the spectrum of clinical processes (assessment, treatment, rehabilitation, and support). Responsibility for monitoring quality is vested in these stakeholder groups. To enable them to fulfill their responsibilities, indicators are proposed in the form of checklists. The checklists assist stakeholders in evaluating the plans and services offered by managed care entities.
authors.affiliation: College of Nursing, Northeastern University, Boston, MA 02115, USA.
authors.forename: M
authors.initials: M
authors.lastname: Chisholm
authors.forename: P B
authors.initials: PB
authors.lastname: Howard
authors.forename: M A
authors.initials: MA
authors.lastname: Boyd
authors.forename: J A
authors.initials: JA
authors.lastname: Clement
authors.forename: M J
authors.initials: MJ
authors.lastname: Hendrix
authors.forename: B
authors.initials: B
authors.lastname: Reiss-Brennan
mesh_terms: D003156:Community Mental Health Services / Q000458:organization & administration*; D006801:Humans; D008329:Managed Care Programs; D017146:Models, Organizational; D009937:Organizational Objectives; D011050:Policy Making; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States