title: [Quality management in old age homes according to the ISO standards. 2. Satisfaction of residents starts with the working team].
authors.forename: M
authors.initials: M
authors.lastname: Schmitz
authors.forename: M
authors.initials: M
authors.lastname: Schmitz
mesh_terms: D000368:Aged; D017408:Guidelines as Topic; D006707:Homes for the Aged / Q000592:standards*; D006801:Humans; D010348:Patient Care Team / Q000592:standards*; D017060:Patient Satisfaction; D017749:Total Quality Management / Q000458:organization & administration*
vernacular_title: Qualitätsmanagement in Senioreneinrichtungen nach der ISO-Normenreihe/Teil 2: Bewohnerzufriedenheit fängt bei den Mitarbeitern an.