[Quality management in old age homes according to the ISO standards. 2. Satisfaction of residents starts with the working team].
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D000368:Aged; D017408:Guidelines as Topic; D006707:Homes for the Aged / Q000592:standards*; D006801:Humans; D010348:Patient Care Team / Q000592:standards*; D017060:Patient Satisfaction; D017749:Total Quality Management / Q000458:organization & administration*
Qualitätsmanagement in Senioreneinrichtungen nach der ISO-Normenreihe/Teil 2: Bewohnerzufriedenheit fängt bei den Mitarbeitern an.