title: Managing unlicensed assistive personnel: tips for improving quality outcomes.
abstract: Today, nursing care delivery requires effective management of unlicensed assistive personnel (UAP). With capitation, each member of the care delivery team is critical to assuring quality patient outcomes. Yet, staff nurses may not fully understand how to maximize the performance of these workers. To be effective managers, nurses must understand how learning styles, cultural diversity, and multicultural team building improve the performance of UAP and the entire care delivery team. These variables are critical elements in effective communication, delegation, supervision, behavior modification, and team building with UAP.
authors.affiliation: Rush-Presbyterian St. Luke's Medical Center, Chicago, IL, USA.
authors.forename: J C
authors.initials: JC
authors.lastname: Walton
authors.forename: M
authors.initials: M
authors.lastname: Waszkiewicz
mesh_terms: D003142:Communication; D018864:Cultural Diversity; D006801:Humans; D008329:Managed Care Programs / Q000458:organization & administration; D016294:Models, Nursing; D009728:Nursing Assistants / Q000193:education / Q000458:organization & administration*; D009745:Nursing, Supervisory / Q000458:organization & administration*; D017063:Outcome Assessment, Health Care; D010348:Patient Care Team; D011785:Quality Assurance, Health Care / Q000458:organization & administration*