Rejecting conventional wisdom: how academic medical centers can regain their leadership positions.
Academic medical centers (i.e., medical schools and their principal hospitals) are following very similar strategies in attempts to secure their futures. It is likely that these undifferentiated strategies will fail, since most of them have been copied from the lower-cost, geographically better-positioned hospitals and health systems. Despite a wealth of innovative, entrepreneurial talent and the potential to reshape the world that AMCs live in, most AMCs are in reactive modes. Future directions and strategies are almost always shaped, forced, and justified by external pressures. The major problem with the strategic plans of most AMCs is that they are based on conventional industry wisdom. Strategic plans tend not to be analytically driven. The insight and understanding of those factors that drive the demand for AMCs' services and determine the performances of AMCs are lacking. The authors note some questions that are critical to the formulation of strategies for AMCs. For example, how can the research mission be changed from a cost-based to a value-based endeavor? Most AMCs cannot answer these questions, and if they do address them in the planning process, they do so superficially. Several examples of the factors that need to be understood are also given, such as patients' purposes and needs in seeking specialty care. Alternative strategies are listed, such as maintaining and exploiting the economic irrationality of the market rather than acting as if it were economically rational or forcing it to become so. Last, the authors outline the scope of the changes that are required and urge AMCs to reject conventional wisdom, determine their own unique situations, and work from there.
Krauss
K
K
Mead Point Group, Greenwich, CT 06830, USA.
Smith
J
J
D000046:Academic Medical Centers / Q000458:organization & administration* / Q000639:trends; D003159:Community-Institutional Relations; D004465:Economic Competition; D016520:Entrepreneurship; D005544:Forecasting; D006301:Health Services Needs and Demand; D007857:Leadership; D008389:Marketing of Health Services / Q000379:methods*; D009936:Organizational Innovation; D010934:Planning Techniques; D012945:Social Values; D014481:United States