A pragmatic approach to measuring and evaluating hospital restructuring efforts.
Organizations have expended enormous resources to restructure care delivery Despite the growing literature describing these organizational innovations there is a paucity of credible data that reflects systematic measurement and evaluation of such changes. This report not only describes a comprehensive research based restructuring effort in a 720 bed acute care hospital, but it also describes an outcomes evaluation strategy and associated findings that may serve as a model and a guide for other healthcare institutions.
Kinneman
M T
MT
Patient Care Services, Lehigh Valley Hospital, Allentown, PA, USA.
Hitchings
K S
KS
Bryan
Y E
YE
Fox
M A
MA
Young
M J
MJ
D006754:Hospital Restructuring / Q000458:organization & administration* / Q000592:standards; D006757:Hospital Units / Q000458:organization & administration; D006801:Humans; D008330:Management Audit / Q000379:methods*; D017146:Models, Organizational; D017063:Outcome Assessment, Health Care; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration; D010414:Pennsylvania; D011787:Quality of Health Care