Management skills--going alone.
Although the most important occasion for the use of the above techniques is early on in the call, remember that each time you want to change direction or change topic you have to 'gain attention' all over again. In the next article we will look at some other selling issues, namely, questioning and listening skills, features and benefits, behavioural selling and keeping the 'back door' closed. In the meantime, if you have any questions about selling, or a management issue, then feel free to contact me through OH magazine-anonymously if you prefer-and I will be pleased to answer your questions.
Noreiko
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