title: Six months' experience of the new practice-based patients' complaints procedure.
authors.forename: D
authors.initials: D
authors.lastname: Combes
authors.forename: C
authors.initials: C
authors.lastname: Lewis
authors.forename: D
authors.initials: D
authors.lastname: Foxcroft
mesh_terms: D004739:England; D005194:Family Practice / Q000458:organization & administration*; D006801:Humans; D008318:Malpractice; D010344:Patient Advocacy