Interventions used by staff nurses to manage "difficult" patients.
Interventions utilized by nurses to manage "difficult" patients and outcomes indicating successful interventions were investigated. Themes included getting the difficult patient label, difficult patient behaviors, reflecting on the label and passing it on, coping with a difficult patient, interventions that worked, and interventions that did not work. Clues indicating that patient behavior was changing were also identified.
Juliana
C A
CA
Department of Nursing, Burdette Tomlin Memorial Hospital, New Jersey, USA.
Orehowsky
S
S
Smith-Regojo
P
P
Sikora
S M
SM
Smith
P A
PA
Stein
D K
DK
Wagner
D O
DO
Wolf
Z R
ZR
D000223:Adaptation, Psychological; D000328:Adult; D015400:Clinical Nursing Research; D003710:Demography; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D009723:Nurse-Patient Relations; D009732:Nursing Care; D017063:Outcome Assessment, Health Care; D012803:Sick Role; D013240:Stereotyping