title: Customer service. No room for waiting.
authors.forename: A M
authors.initials: AM
authors.lastname: Nordhaus-Bike
mesh_terms: D004636:Emergency Service, Hospital; D006801:Humans; D009936:Organizational Innovation; D017060:Patient Satisfaction; D017749:Total Quality Management / Q000379:methods*; D014481:United States; D014768:Virginia; D014850:Waiting Lists