title: Customer service: the key to market differentiation.
abstract: Fierce competition in the subacute care environment makes customer service orientation essential. Four steps help to achieve quality customer service are: (1) institute core values; (2) identify your customers; (3) understand human resources; and (4) establish an efficient system.
authors.forename: D A
authors.initials: DA
authors.lastname: Stahl
mesh_terms: D004465:Economic Competition; D006268:Health Facilities / Q000191:economics; D006801:Humans; D008389:Marketing of Health Services; D014481:United States