Quality measures: meeting consumer needs.
Researchers have found that health care consumers do not necessarily accept quality outcomes measurements. What consumers define as quality may not be in sync with what the experts consider quality. Health care providers need to focus on three areas of outcome measures (1) access to services, (2) communication/coordination and (3) values.
Stahl
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DA
D003142:Communication; D006297:Health Services Accessibility; D006301:Health Services Needs and Demand; D006801:Humans; D010043:Outcome and Process Assessment, Health Care; D011787:Quality of Health Care