Telephone assessment and advice: a training programme.
Nurses have become increasingly involved in providing telephone assessment and advice, and telephone triage is emerging as an important part of the everyday role that nurses can play in A&E, general practice and other community settings. This article describes a project to prepare staff to fulfil this role.
Crouch
R
R
Centre for the Advancement of Clinical Practice, European Institute of Health and Medical Sciences, Gulldford.
Woodfield
H
H
Dale
J
J
Patel
A
A
D003376:Counseling; D004509:Education, Nursing, Continuing; D004636:Emergency Service, Hospital; D006801:Humans; D008131:London; D015397:Program Evaluation; D011787:Quality of Health Care; D013041:Specialties, Nursing / Q000193:education; D013689:Telephone; D014218:Triage