title: Telephone assessment and advice: a training programme.
abstract: Nurses have become increasingly involved in providing telephone assessment and advice, and telephone triage is emerging as an important part of the everyday role that nurses can play in A&E, general practice and other community settings. This article describes a project to prepare staff to fulfil this role.
authors.affiliation: Centre for the Advancement of Clinical Practice, European Institute of Health and Medical Sciences, Gulldford.
authors.forename: R
authors.initials: R
authors.lastname: Crouch
authors.forename: H
authors.initials: H
authors.lastname: Woodfield
authors.forename: J
authors.initials: J
authors.lastname: Dale
authors.forename: A
authors.initials: A
authors.lastname: Patel
mesh_terms: D003376:Counseling; D004509:Education, Nursing, Continuing; D004636:Emergency Service, Hospital; D006801:Humans; D008131:London; D015397:Program Evaluation; D011787:Quality of Health Care; D013041:Specialties, Nursing / Q000193:education; D013689:Telephone; D014218:Triage