title: Program image ratings of a psychiatric facility as a measure of system performance.
abstract: The present study used in-patient psychiatric patient's ratings of 17 major elements of a hospital's programs. Previous work indicated that ratings by mental health staff of such elements were useful in discriminating quality among the services provided. Current work shows that patient ratings in such a facility show promising reliability and validity as measures of system performance and can thus be a valuable addition to the assessment and management of psychiatric services.
authors.affiliation: Psychology Department, Gettysburg College, PA 17325, USA.
authors.forename: S
authors.initials: S
authors.lastname: Mudd
authors.forename: D
authors.initials: D
authors.lastname: Lasky
mesh_terms: D000704:Analysis of Variance; D005260:Female; D006778:Hospitals, Psychiatric / Q000592:standards*; D006801:Humans; D008297:Male; D017060:Patient Satisfaction; D010414:Pennsylvania; D011785:Quality Assurance, Health Care; D015203:Reproducibility of Results