title: [Pharmacies during the transformation of health care. IV. Sociologic study of pharmacy service].
abstract: In Slovakia, similarly as in the Czech Republic, marked changes in the pharmaceutical services have gradually been taking place since 1990. Principal legal and organizational changes have been connected also with the extent and standard of provided pharmaceutical services. The present paper reports the results of a questionnaire research regarding the evaluation of the standard of pharmaceutical services in the year 1995 where there existed both state-owned and private public pharmacies. The questionnaire research was carried out in 20 pharmacies of the Region of West Slovakia, 407 questionnaires were evaluated. The questionnaires were evaluated from the viewpoint of sociological classification of respondents (economically active persons, old-age pensioners) as well as the sex of pharmacy customers. The results confirmed relatively little significant differences between the satisfaction with pharmaceutical services either according to the sex or the social position of the respondents. A relatively significant proportion of the respondents have expressed critical views about the participation of the patient in covering the costs of drugs and slow execution of order of drugs.
authors.affiliation: Katedra organizácie a riadenia farmácie Farmaceutickej fakulty Univerzity Komenského, Bratislava.
authors.forename: V
authors.initials: V
authors.lastname: Springer
authors.forename: A
authors.initials: A
authors.lastname: Karnisová
authors.forename: J
authors.initials: J
authors.lastname: Majtás
mesh_terms: D003258:Consumer Behavior; D005260:Female; D006801:Humans; D008297:Male; D010593:Pharmaceutical Services; D010594:Pharmacies; D018154:Slovakia; D012959:Socioeconomic Factors