[Communication in the hospital. A qualitative study of the communication behavior within the nursing service between the wards of a psychiatric department of a general hospital].
In this project the behaviour of communication was examined of the nursing staff of a psychiatric clinic of a university hospital in Germany dealing with the staff of the other units. For this project qualitative methods of research with characteristics of the "Grounded Theory" have been used. The results show among others that communication barriers with regard to a cooperative communication process have existed in the past and are still showing some influence on todays' nursing staff. The interviewed nurses intend to realize a more cooperative communication and interaction on and between the units. A critical reflection of the "nursing conference", the "job rotation" or the "coaching of the team sessions by a neutral presenter" are examples of recommendations to improve and support the development of the communication process among the nurses.
Ohm
R
R
Diplom-Pflegewirtin und Krankenschwester, Darmstadt.
D003142:Communication; D005858:Germany; D006769:Hospitals, General; D006785:Hospitals, University; D006801:Humans; D015274:Interdepartmental Relations; D015404:Nursing Methodology Research; D009741:Nursing Staff, Hospital / Q000523:psychology*; D011567:Psychiatric Department, Hospital; D011568:Psychiatric Nursing; D011795:Surveys and Questionnaires