[Improving the supervision of physician-patient relations. Utilization of system's methodology].
OBJECTIVE
To train residents adequately, major improvements in the supervision of the doctor-patient relationship were needed.


OBJECTIVE
To improve supervision of residents' building and managing doctor-patient relationships.


METHODS
Using a program based on systems thinking, the teachers at one Quebec university introduced major changes: a reduction in the number of doctors involved in supervision; a common conceptual framework enabling supervisors to more adequately observe, analyse, evaluate, and discuss the doctor-patient relationship; and peer supervision (metasupervision).


CONCLUSIONS
The key to acceptance of these changes was the approach used: consultation, team work, and the development of a new culture. Through this program, supervision of the doctor-patient relationship was improved.
Bilodeau
A
A
Unité de médecine familiale, Hôpital du St-Sacrement, Québec.
Côté
L
L
D017144:Focus Groups; D006801:Humans; D007396:Internship and Residency; D017145:Models, Educational; D009936:Organizational Innovation; D010817:Physician-Patient Relations; D011792:Quebec; D013647:Task Performance and Analysis