title: A public service.
authors.affiliation: Library and Information Commission, London.
authors.forename: M
authors.initials: M
authors.lastname: Ashcroft
authors.forename: A
authors.initials: A
authors.lastname: Fisher
authors.forename: M
authors.initials: M
authors.lastname: Haines
mesh_terms: D006801:Humans; D007255:Information Services / Q000458:organization & administration*; D007990:Libraries / Q000458:organization & administration*; D007999:Library Services / Q000458:organization & administration*; D009936:Organizational Innovation; D006113:United Kingdom