Are you listening? Have you heard?
Remember there is a cost associated with failure to listen. The development of active listening skills can produce the following outcomes: fewer misunderstandings less wasted time more accurate information stronger relationships As an advanced practice nurse these outcomes can result in a substantial payoff. Congratulate yourself on your positive listening skills, and identify opportunities for future gains. You deserve it.
Straka
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DA
Allegheny General Hospital, Pittsburgh, Pennsylvania, USA.
D002983:Clinical Competence; D003142:Communication; D004645:Empathy; D006801:Humans; D007697:Kinesics; D009723:Nurse-Patient Relations; D014705:Verbal Behavior