title: Patient/family education program: making the project management process operational.
abstract: The authors describe the development of a patient/family education program by a multidisciplinary task force that meets the needs of a culturally diverse population and that complies with current standards of the Joint Commission on Accreditation of Healthcare Organizations. Methods to increase the effectiveness of clinicians as educators are addressed. The authors used the project management/continuous quality improvement format to direct program development, implementation, and outcome evaluation.
authors.affiliation: Community Health System, Fresno, California, USA.
authors.forename: D G
authors.initials: DG
authors.lastname: Kassel
authors.forename: S
authors.initials: S
authors.lastname: Lookinland
mesh_terms: D018864:Cultural Diversity; D005190:Family; D006801:Humans; D007591:Joint Commission on Accreditation of Healthcare Organizations; D009741:Nursing Staff, Hospital / Q000193:education; D010043:Outcome and Process Assessment, Health Care; D010348:Patient Care Team; D010353:Patient Education as Topic / Q000458:organization & administration*; D016730:Program Development