title: Social work at the emergency department.
abstract: We have evaluated the level of satisfaction of patients assigned to a social worker whose role was to give information, support, advice, grief and shock counselling; and develop resource strategies for marginal peoples. Six hundred patients were admitted to the study; 300 of them were supervised by a social worker (group A) and the other 300 were not (group B). After the completion of the study, a questionnaire was sent to be filled in by group A and group B for later evaluation. We collected 200 completed questionnaires (33.3%). The most important areas were: 105 patients (94.5%) in group A vs. 73 patients (82%) (p < 0.005) consider the medical care good or very good. The waiting time was assessed as short or acceptable in 91 patients (81.9%) in group A vs. 55 patients (61.8%) in group B (p < 0.001). The psychosocial care was assessed as very good or good in 101 patients group A (90.9%) vs. 73 patients in group B (82%) (p < 0.5).
authors.affiliation: Emergency Department, Hospital Reina Sofia, Tudela, Navarra, Spain.
authors.forename: S
authors.initials: S
authors.lastname: Serrano
authors.forename: J
authors.initials: J
authors.lastname: Martinez
authors.forename: P
authors.initials: P
authors.lastname: Abaurrea
authors.forename: C
authors.initials: C
authors.lastname: Hijos
authors.forename: J
authors.initials: J
authors.lastname: Chasco
authors.forename: W
authors.initials: W
authors.lastname: Soler
authors.forename: L
authors.initials: L
authors.lastname: Sanz
authors.forename: V
authors.initials: V
authors.lastname: De Vera
mesh_terms: D004636:Emergency Service, Hospital / Q000458:organization & administration*; D005190:Family; D006117:Grief; D006801:Humans; D010348:Patient Care Team; D017060:Patient Satisfaction; D012948:Social Work Department, Hospital / Q000458:organization & administration*; D011795:Surveys and Questionnaires; D013997:Time Factors