title: 'Putting patients first': a philosophy in practice.
authors.affiliation: Humana Inc., Louisville, KY, USA.
authors.forename: D A
authors.initials: DA
authors.lastname: Jones
mesh_terms: D003142:Communication; D006297:Health Services Accessibility; D019458:Insurance Coverage; D008329:Managed Care Programs / Q000592:standards*; D010344:Patient Advocacy; D011787:Quality of Health Care; D014481:United States