The measure and discuss intervention: a procedure for client empowerment and quality control in residential care homes.
This article presents an intervention that is used to empower clients in residential care homes in the Netherlands. The intervention comprises a standardized survey-feedback procedure in which residents' opinions on life and care in their particular home are gauged, discussed, and reported. The procedure is designed to influence individuals and processes in the institution. It results in a report containing residents' collective opinion and recommendations and a plan for action. This provides residents' committees and management with a basis for policy making and quality control.
van Geen
V M
VM
Department for Social and Organisational Psychology, Utrecht University, The Netherlands. v.vangeen@fsw.ruu.nl
D000368:Aged; D002568:Certification; D003256:Community Participation; D003258:Consumer Behavior; D006801:Humans; D007407:Interviews as Topic; D009426:Netherlands; D011786:Quality Control; D012106:Research; D012112:Residential Facilities / Q000592:standards*; D011795:Surveys and Questionnaires; D014481:United States