title: The effect of primary care training on patient satisfaction ratings.
abstract: This study examines the association between type of internal medicine training and satisfaction ratings among 509 patients who visited the clinic of an urban teaching hospital over a 3-month period in 1994. When controlling for patient, health-system, and other resident factors, primary care training was significantly associated with higher satisfaction ratings (cumulative odds ratio 1.53; 95% confidence interval 1.04, 2.25; p = .031) than categorical training. Using satisfaction ratings to rank the residents without adjusting for patient and health-system factors would have correctly classified only 27% of the residents in the lowest quartile. These findings have implications for both the education and potential employment of internists.
authors.affiliation: Division of General Internal Medicine, Wayne State University School of Medicine, Detroit, Mich., USA.
authors.forename: B D
authors.initials: BD
authors.lastname: Bailor
authors.forename: P A
authors.initials: PA
authors.lastname: Gimotty
authors.forename: R M
authors.initials: RM
authors.lastname: Poses
authors.forename: M J
authors.initials: MJ
authors.lastname: Fagan
mesh_terms: D000293:Adolescent; D000328:Adult; D005260:Female; D006801:Humans; D007388:Internal Medicine / Q000193:education*; D008297:Male; D008875:Middle Aged; D016017:Odds Ratio; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011320:Primary Health Care