title: Complaints--and how to deal with them.
authors.forename: G
authors.initials: G
authors.lastname: Bryce
mesh_terms: D003142:Communication; D004636:Emergency Service, Hospital / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D016365:Liability, Legal; D019300:Medical Errors; D017060:Patient Satisfaction; D011369:Professional-Patient Relations