title: [From quality assurance to quality management in a blood transfusion center].
abstract: Quality assurance favours transfusion safety and quality, and plays a role in restoring the confidence in the agents of the blood transfusion system. To perpetuate such quality processes, the approach should develop toward quality management based on a quality policy, which means staff's involvement and motivation, and continuous evaluation and improvement. Referring to a daily experience, this papers underlines how it is important that the policy be clearly expressed in the quality manual; it also permits to identify some factors that take part in the evolution toward improvement and anticipation of quality.
authors.affiliation: Ets Alpes-Provence, Marseille.
authors.forename: V
authors.initials: V
authors.lastname: Ferrera
authors.forename: P
authors.initials: P
authors.lastname: de Micco
mesh_terms: D001771:Blood Banks / Q000592:standards*; D001803:Blood Transfusion / Q000592:standards*; D005602:France; D006801:Humans; D008370:Manuals as Topic; D016134:Organizational Policy; D011785:Quality Assurance, Health Care; D017749:Total Quality Management
vernacular_title: De l'assurance qualité au management qualité au sein d'un établissement de transfusion sanguine.