title: NHS direct: managing demand.
authors.affiliation: Institute of Public Health, University of Cambridge. pencheond@rdd-phru.cam.ac.uk
authors.forename: D
authors.initials: D
authors.lastname: Pencheon
mesh_terms: D006297:Health Services Accessibility; D006301:Health Services Needs and Demand / Q000458:organization & administration*; D006801:Humans; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom