Relationship between traditional quality indicators and perceptions of care.
A study was undertaken to examine the relationships between patient's perceptions of care received, nurses' perceptions of care delivered, and traditional measures of nursing care quality. Findings suggest that traditional quality indicators used in hospitals across the country have little in common with either patients' or nurses' perceptions of quality of care.
Lynn
M R
MR
School of Nursing, University of North Carolina, Chapel Hill 27599, USA.
Moore
K
K
D001291:Attitude of Health Personnel; D006801:Humans; D017063:Outcome Assessment, Health Care; D017060:Patient Satisfaction; D019984:Quality Indicators, Health Care; D011787:Quality of Health Care