Feedback to nurse managers about staff nurses' perceptions of their jobs.
This article describes a survey feedback intervention in which staff nurses were surveyed about various job characteristics, job satisfaction, and intent to remain in the organization. Nurse managers received the feedback through graphs and a workshop. A year later the same survey was conducted, and the results were compared with preintervention data. Of the 13 units surveyed, six showed significant improvement in one area and one showed significant improvement in 11. Nurse managers considered the survey feedback helpful, but the feedback alone was not sufficient for achieving broad changes in 1 year. However, the feedback is a useful component of continuous quality improvement efforts.
Peter
M A
MA
School of Nursing, University of North Carolina, Chapel Hill 27599-7460, USA.
Lytle
K S
KS
Swearengen
P
P
D001291:Attitude of Health Personnel; D003142:Communication; D006801:Humans; D007400:Interprofessional Relations; D009741:Nursing Staff, Hospital / Q000458:organization & administration* / Q000523:psychology*; D009745:Nursing, Supervisory / Q000458:organization & administration*