Performance improvement with patient service partners.
Once the decision is made to use a patient-focused care delivery system, a variety of methods can be used to successfully design the model. The author describes the process used by a multilevel, multidisciplinary team at a community hospital to design and implement a Service Partner role that would meet and exceed customer expectations. Demonstrated performance improvements included increased patient satisfaction, productive labor dollar savings, and improvements in the work environment for staff members.
Burns
J P
JP
ScrippsHealth, Scripps Memorial Hospital, Chula Vista, CA, USA.
D000720:Ancillary Services, Hospital / Q000458:organization & administration*; D002140:California; D005521:Food Service, Hospital / Q000458:organization & administration; D017721:Hospital Costs; D006754:Hospital Restructuring; D006764:Hospitals, Community / Q000458:organization & administration*; D006797:Housekeeping, Hospital / Q000458:organization & administration; D006801:Humans; D007318:Inservice Training; D009738:Nursing Service, Hospital / Q000458:organization & administration; D010348:Patient Care Team; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*