Quality care for cardiology patients.
To evaluate outcome measures in a cardiology unit, patient satisfaction was measured. Patients consistently related problems in two areas: pain management and the waiting period before their procedure. After a major system change, patient satisfaction increased 16% and 29% respectively.
Gallagher
S
S
Interventional Cardiology Program, Beth Israel Deaconess Medical Center, Boston, Massachusetts, USA.
Clark
L
L
Brown
C
C
Williams
L
L
Levesque
M
M
Silva
J
J
Bourie
P
P
D006331:Heart Diseases / Q000628:therapy*; D006757:Hospital Units; D006801:Humans; D010348:Patient Care Team; D011787:Quality of Health Care