title: Be glad the patients are complaining.
authors.affiliation: National Consumer Council.
authors.forename: R
authors.initials: R
authors.lastname: Evans
mesh_terms: D006801:Humans; D010344:Patient Advocacy; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D013222:State Medicine / Q000592:standards*