Total cycle care: balancing patient and employee needs.
Providing a friendly experience during patients' first visits and excellent dental care thereafter is not enough to secure long-term relationships. The best route for continuously providing the best dental experience includes empowering employees so that with their enthusiasm for the practice, they become ambassadors to the practice. Likewise, the team's ability to optimize techniques designed to increase patient comfort will ensure patients' continuing trust.
Pollack-Simon
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D001291:Attitude of Health Personnel; D003142:Communication; D016854:Dental Anxiety / Q000517:prevention & control*; D003797:Dental Staff; D006801:Humans; D010348:Patient Care Team; D017060:Patient Satisfaction; D010559:Personnel Management; D011215:Practice Management, Dental / Q000458:organization & administration*; D011369:Professional-Patient Relations