title: Designing measurements to assess case management outcomes.
abstract: Evaluating outcomes begins with determining the goals of case management. As the emphasis on the delivery of cost-effective patient care increases, comparing outcomes across settings is desirable and essential. A key component to comparing how an organization rates with similar institutions is to identify commonly used measures. Conducting a literature search, benchmarking, participating in initiatives of accrediting bodies, and establishing ways to collect and manage reliable and valid data are vital in laying the groundwork for an organization's ability to join evaluation projects across settings.
authors.affiliation: Department of Nursing, Mayo Medical Center, Rochester, Minnesota 55905, USA. mmateo@mayo.edu
authors.forename: M A
authors.initials: MA
authors.lastname: Mateo
authors.forename: K
authors.initials: K
authors.lastname: Matzke
authors.forename: C
authors.initials: C
authors.lastname: Newton
mesh_terms: D000068:Accreditation; D019985:Benchmarking; D019090:Case Management / Q000592:standards*; D003362:Cost-Benefit Analysis; D003625:Data Collection / Q000379:methods; D003627:Data Interpretation, Statistical; D006801:Humans; D015401:Nursing Administration Research; D009937:Organizational Objectives; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration*