title: Guaranteeing patient satisfaction.
abstract: Dental practice is about people and service. As the competition for patients increases, the successful practices will be the ones that focus increasingly on communication, relationship building and customer service. Quality care will be demonstrated through focusing on the total clinical and psychological aspects of patient satisfaction--and not just on technical parameters. Any practice can convert to a high level patient relations office if the commitment is truly there. These will be the leading practices of tomorrow.
authors.forename: R P
authors.initials: RP
authors.lastname: Levin
mesh_terms: D003812:Dentist-Patient Relations; D006801:Humans; D008389:Marketing of Health Services; D017060:Patient Satisfaction; D011215:Practice Management, Dental / Q000458:organization & administration*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D012017:Referral and Consultation