title: Patient satisfaction: the competitive advantage.
authors.forename: M E
authors.initials: ME
authors.lastname: Begalla
authors.forename: M
authors.initials: M
authors.lastname: Massey-Cox
mesh_terms: D004465:Economic Competition; D006801:Humans; D008389:Marketing of Health Services; D017060:Patient Satisfaction; D011215:Practice Management, Dental / Q000458:organization & administration*