title: Service means business. Low rates once ensured lots of patients. Not anymore.
abstract: Health care is seeing a revival of customer service, driven by cost pressure, competition, and a nagging conscience to do the right thing. In some markets, health systems no longer compete on prices. They're already cut to the bone. Service is how they aim to set themselves apart.
authors.forename: T
authors.initials: T
authors.lastname: Hudson
mesh_terms: D003625:Data Collection; D006739:Hospital Administration / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000379:methods*; D014481:United States