Consistent patient care: the secret to long-term relationships.
Consistent patient care is vitally important. While first impressions may appear to be the most important, they merely act as a bridge to get patients over to your side. Once they have crossed over, you must shift your focus to sustaining their loyalty by cultivating a desire for them to continue doing business with you. Practices who are committed to consistently meeting their patients' needs, and take the time to understand their patients as people--before, during and after patient care--ultimately keep their patients returning and referring for many years to come.
Pollack
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Teamwork Concepts, San Bruno, CA, USA.
D001071:Appointments and Schedules; D003142:Communication; D003266:Continuity of Patient Care; D003812:Dentist-Patient Relations; D006801:Humans; D010353:Patient Education as Topic; D017060:Patient Satisfaction