Patient silence is not necessarily client satisfaction: communication problems in home care nursing.
Although we may believe we are inviting client feedback about care, it is clear from a recent study surveying home care providers and older adult care recipients that failures in communication continue to plague us. Inadequate communication can lead to misunderstandings, client and provider dissatisfaction, and even termination of the home care provider-client relationship. By strengthening communication skills, staff can see changes in client satisfaction, have greater success in resolving potential problems, and may ultimately experience more job performance satisfaction.
Heineken
J
J
School of Nursing, San Diego State University, California, USA.
D000328:Adult; D003142:Communication; D003152:Community Health Nursing; D006699:Home Care Services; D006801:Humans; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction