A method for communication analysis in prosthodontics.
Particularly in prosthodontics, in which the issues of esthetic preferences and possibilities are abundant, improved knowledge about dentist patient communication during clinical encounters is important. Because previous studies on communication used different methods and patient materials, the results are difficult to evaluate. There is, therefore, a need for methodologic development. One method that makes it possible to quantitatively describe different interaction behaviors during clinical encounters is the Roter Method of Interaction Process Analysis (RIAS). Since the method was developed in the USA for use in the medical context, a translation of the method into Swedish and a modification of the categories for use in prosthodontics were necessary. The revised manual was used to code 10 audio recordings of dentist patient encounters at a specialist clinic for prosthodontics. No major alterations of the RIAS manual were made during the translation and modification. The study shows that it is possible to distinguish patterns of communication in audio-recorded dentist patient encounters. The method also made the identification of different interaction profiles possible. These profiles distinguished well among the audio-recorded encounters. The coding procedures were tested for intra-rater reliability and found to be 97% for utterance classification and lambda = 0.76 for categorization definition. It was concluded that the revised RIAS method is applicable in communication studies in prosthodontics.
Sondell
K
K
Department of Prosthodontics, Postgraduate Dental Education Center, Orebro, Sweden.
Söderfeldt
B
B
Palmqvist
S
S
D003142:Communication; D003812:Dentist-Patient Relations; D003778:Dentures; D004644:Emotions; D004955:Esthetics, Dental; D005260:Female; D005568:Forms and Records Control; D006801:Humans; D007398:Interpersonal Relations; D007802:Language; D008297:Male; D008370:Manuals as Topic; D008722:Methods; D015588:Observer Variation; D011476:Prosthodontics; D015203:Reproducibility of Results; D013637:Tape Recording; D014705:Verbal Behavior