title: An organization-wide approach for an effective communication system, Part 2.
abstract: This is the second article in a two-part series that describes an organization's approach to designing, implementing, and evaluating a communication system. Part 1 of this series, published in the March 1998 issue, focused on the design and implementation of this system. This article addresses the evaluation of outcomes related to identified goals to improve communication flow and decision making on multiple levels and to promote accountability for clinical and operational performance. Implementation strategies involving change management, emergence of issues with related implications, and planned evolution of this system also are discussed for ongoing organizational performance improvement.
authors.affiliation: Pennsylvania Hospital, Philadelphia, USA.
authors.forename: M L
authors.initials: ML
authors.lastname: Jones
authors.forename: D
authors.initials: D
authors.lastname: Counts
authors.forename: C
authors.initials: C
authors.lastname: Vinci
authors.forename: C
authors.initials: C
authors.lastname: Winn
authors.forename: J R
authors.initials: JR
authors.lastname: Ball
mesh_terms: D006746:Hospital Bed Capacity, 500 and over; D006747:Hospital Communication Systems / Q000458:organization & administration* / Q000592:standards; D006784:Hospitals, Teaching; D006801:Humans; D015274:Interdepartmental Relations; D007857:Leadership; D009936:Organizational Innovation; D015143:Philadelphia; D010934:Planning Techniques; D011367:Professional Staff Committees / Q000458:organization & administration*; D016730:Program Development; D015397:Program Evaluation