title: Ten steps to no-shows and cancellations: the team approach.
authors.affiliation: Janice Hurley and Associates, Exeter, CA, USA.
authors.forename: J
authors.initials: J
authors.lastname: Hurley
authors.forename: D
authors.initials: D
authors.lastname: Monk
mesh_terms: D001071:Appointments and Schedules; D003142:Communication; D003756:Dental Hygienists / Q000193:education / Q000523:psychology; D003792:Dental Records; D003797:Dental Staff / Q000193:education / Q000523:psychology; D006801:Humans; D011369:Professional-Patient Relations; D016312:Treatment Refusal