title: [Evaluation of the degree of client satisfaction with ICHC/PAMB regarding secretarial and medical assistance].
abstract: This survey was intended to evaluate the degree of satisfaction from clients of Prédio dos Ambulatórios do Instituto Central do Hospital das Clínicas concerning waiting time for appointment, kind of reception and quality of attention by secretaries and doctors. It was also intended to evaluate the interest people have in the video system, that has monitors in the majority of the great waiting-rooms, as well as what people think about Instituto Central do Hospital das Clínicas as an institution.
authors.affiliation: NESPAMB da Administração do Prédio dos Ambulatórios do Instituto Central, Hospital das Clínicas da Faculdade de Medicina, Universidade de São Paulo.
authors.forename: C R
authors.initials: CR
authors.lastname: Rampazzo
authors.forename: M L
authors.initials: ML
authors.lastname: Costa Júnior
authors.forename: M
authors.initials: M
authors.lastname: Belini
mesh_terms: D001296:Audiovisual Aids; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D005260:Female; D006801:Humans; D008297:Male; D008502:Medical Secretaries; D010820:Physicians; D019984:Quality Indicators, Health Care / Q000706:statistics & numerical data; D011795:Surveys and Questionnaires