[Validity and reliability of a new questionnaire on patient satisfaction in rehabilitative therapy].
BACKGROUND
The aim of this study was to examine some psychometric properties of a new questionnaire measuring patients' satisfaction with respect to the quality of care during stay in a rehabilitation unit. The instrument (called SAT-16) is composed of 16 four-level items and 2 open-ended questions. The construct validity of the 16-item section was already demonstrated in a previous study based on factorial analysis. In this study the concurrent validity, further aspects of the construct validity and test-retest reliability were analyzed.


METHODS
The SAT-16 was administered to 339 inpatients, admitted consecutively to a Rehabilitation Center.


RESULTS
262 questionnaires (77%) were returned, of which 221 with all items filled in. The SAT-16 correlated well with two other measures of satisfaction (CSQ-8 and global satisfaction regarding the hospital stay). The answers to two open-ended questions came out to be consistent with those to the 16 closed-ended questions. The high values for the indices of test-retest reliability (ICC and kappa) are evidence of the stability of the scores in two repeated administrations.


CONCLUSIONS
The SAT-16 was found to be provided with good psychometric characteristics. It can be proposed as a valid instrument for use in clinical practice for the continuous quality improvement of inpatient medical rehabilitation programmes.
Franchignoni
F
F
Fondazione S. Maugeri, Clinica del Lavoro e della Riabilitazione, Istituto di Ricovero e Cura a Carattere Scientifico, Centro Medico di Riabilitazione, Genova Nervi.
Benevolo
E
E
Ottonello
M
M
Tesio
L
L
Battaglia
M A
MA
D000328:Adult; D005260:Female; D006801:Humans; D007558:Italy; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D011594:Psychometrics; D011787:Quality of Health Care; D012046:Rehabilitation / Q000592:standards*; D015203:Reproducibility of Results; D011795:Surveys and Questionnaires / Q000592:standards*
Validità ed affidabilità di un nuovo questionario sulla soddisfazione del paziente in degenza riabilitativa.