title: [CLSC's Info-Sante: an effective service?].
abstract: Satisfaction, self-care and cost savings resulting from the use of CLSC's Info-Santé service of the Québec region have been evaluated in the period 48-72 hours after the user's call to the service. Data have been collected by a telephone survey on a random sample of 394 users. Results show a very high rate of satisfaction with the majority of the 14 selected indicators. The waiting time until connection with a nurse was the main source of dissatisfaction. Approximately 91% of callers did not have to call back the service for the same problem. The majority of users (83%) carried out the actions recommended by the nurse, and 89% felt they would be able to handle the problem if it recurred. If Info-Santé did not exist, 76% of service users declared that they would have visited a doctor to solve their problem. If they had done so, it would have cost an estimated nearly two million dollars to the Québec Government.
authors.affiliation: Faculté des sciences infirmières, service communautaires, Université Laval, Québec. Louise.Hagan@fsi.ulaval.ca
authors.forename: L
authors.initials: L
authors.lastname: Hagan
authors.forename: G
authors.initials: G
authors.lastname: Garon
mesh_terms: D000208:Acute Disease / Q000451:nursing*; D000328:Adult; D000368:Aged; D017046:Cost Savings; D003376:Counseling; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D009730:Nursing Assessment / Q000191:economics; D017060:Patient Satisfaction; D015397:Program Evaluation; D011792:Quebec; D012648:Self Care; D011795:Surveys and Questionnaires; D013689:Telephone
vernacular_title: Info-Santé CLSC: un service efficace?