Patient satisfaction with referral to hospital: relationship to expectations, involvement, and information-giving in the consultation.
Information is needed as to how general practitioners (GPs) can best satisfy their patients when they are being referred to hospital. This study demonstrates the importance of involving patients in decision making and of giving them information.
Greenhow
D
D
Warders Medical Centre, Tunbridge, Kent.
Howitt
A J
AJ
Kinnersley
P
P
D000328:Adult; D003657:Decision Making; D005260:Female; D006801:Humans; D008297:Male; D010358:Patient Participation; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D012017:Referral and Consultation; D011795:Surveys and Questionnaires