title: Complaints within the NHS.
authors.affiliation: Nottingham Trent University.
authors.forename: M E
authors.initials: ME
authors.lastname: Rodgers
mesh_terms: D006801:Humans; D010344:Patient Advocacy; D017060:Patient Satisfaction; D011787:Quality of Health Care; D013222:State Medicine / Q000592:standards*; D006113:United Kingdom