title: Mediation: one method of resolving patient/staff differences.
authors.forename: G
authors.initials: G
authors.lastname: Harper
mesh_terms: D003220:Conflict, Psychological; D006801:Humans; D007676:Kidney Failure, Chronic / Q000523:psychology*; D017008:Negotiating; D017060:Patient Satisfaction; D011369:Professional-Patient Relations