title: [When the operating room patient becomes a customer].
authors.forename: E
authors.initials: E
authors.lastname: von Samson
mesh_terms: D001707:Biopsy, Needle / Q000451:nursing* / Q000523:psychology; D001941:Breast Diseases / Q000473:pathology* / Q000523:psychology; D005260:Female; D006801:Humans; D009871:Operating Room Nursing; D017060:Patient Satisfaction; D011787:Quality of Health Care
vernacular_title: Wenn der OP-Patient zum Kunden wird.