title: Keeping the customer satisfied.
authors.forename: S
authors.initials: S
authors.lastname: Handysides
mesh_terms: D003141:Communicable Diseases; D003256:Community Participation; D003195:Computer Communication Networks; D003258:Consumer Behavior; D003625:Data Collection; D004813:Epidemiology; D006801:Humans; D018156:Journalism, Medical / Q000592:standards*; D008131:London; D008829:Microbiology; D011634:Public Health; D011795:Surveys and Questionnaires