Telephone triage--how good are the decisions? (Part 2).
This is the second part of a review of the literature about telephone triage and explores the accuracy and reliability of telephone assessment and advice. The authors identify the need to formalise processes of telephone advice and assessment.
Crouch
R
R
Centre for the Advancement of Clinical Practice, European Institute of Health and Medical Sciences, University of Surrey.
Dale
J
J
D016529:Emergency Nursing / Q000379:methods / Q000592:standards*; D015277:Hotlines; D006801:Humans; D009730:Nursing Assessment / Q000379:methods; D015403:Nursing Evaluation Research; D017410:Practice Guidelines as Topic; D014218:Triage / Q000379:methods / Q000592:standards*