Case study: error rates and paperwork design.
A job instruction document, or workcard, for civil aircraft maintenance produced a number of paperwork errors when used operationally. The design of the workcard was compared to the guidelines of Patel et al [1994, Applied Ergonomics, 25 (5), 286-293]. All of the errors occurred in work instructions which did not meet these guidelines, demonstrating that the design of documentation does affect operational performance.
Drury
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CG
Department of Industrial Engineering, State University of New York at Buffalo 14260, USA.
D000401:Aircraft; D016009:Chi-Square Distribution; D004282:Documentation; D004867:Equipment Design; D006801:Humans; D013647:Task Performance and Analysis