Phase 1: identifying critical success factors.
Health care processes and services of the "Policlinico" are analyzed with respect to their performance. Possible improvement is identified in reducing the process overall time at the process-service interface.
Catananti
C
C
Direzione Sanitaria, Policlinico Universitario, A. Gemelli, Università Cattolica del S. Cuore, Roma, Italy.
Celani
F
F
Cambieri
A
A
De Angelis
C
C
D002497:Centralized Hospital Services / Q000458:organization & administration; D019033:Delivery of Health Care, Integrated / Q000458:organization & administration; D003954:Diagnostic Services / Q000458:organization & administration; D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000458:organization & administration; D018166:Health Care Reform; D006748:Hospital Departments / Q000458:organization & administration*; D006754:Hospital Restructuring / Q000458:organization & administration*; D006757:Hospital Units / Q000458:organization & administration; D006784:Hospitals, Teaching / Q000458:organization & administration*; D006801:Humans; D007558:Italy; D007755:Laboratories, Hospital / Q000458:organization & administration; D009873:Operating Rooms / Q000458:organization & administration; D009936:Organizational Innovation; D010043:Outcome and Process Assessment, Health Care; D010044:Outpatient Clinics, Hospital / Q000458:organization & administration; D018802:Patient-Centered Care; D010934:Planning Techniques; D013503:Surgery Department, Hospital / Q000458:organization & administration