Case study: error rates and paperwork design.
A job instruction document, or workcard, for civil aircraft maintenance produced a number of paperwork errors when used operationally. The design of the workcard was compared to the guidelines of Patel et al [1994, Applied Ergonomics, 25 (5), 286-293]. All of the errors occurred in work instructions which did not meet these guidelines, demonstrating that the design of documentation does affect operational performance.
Department of Industrial Engineering, State University of New York at Buffalo 14260, USA.
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Drury
D000401:Aircraft; D016009:Chi-Square Distribution; D004282:Documentation; D004867:Equipment Design; D006801:Humans; D013647:Task Performance and Analysis