Profile of TQM in a dental practice.
A private practitioner describes the application of TQM concepts to his practice. Customer focus is illustrated through a survey, teamwork through enhanced communication, process improvement through a flow diagram, and overall quality through graphs showing the effects of handoffs among office staff.
Waterman
B D
BD
D003142:Communication; D003756:Dental Hygienists / Q000458:organization & administration; D003797:Dental Staff; D003812:Dentist-Patient Relations; D005376:Financial Management / Q000458:organization & administration; D006801:Humans; D007400:Interprofessional Relations; D010348:Patient Care Team; D010559:Personnel Management / Q000379:methods; D010561:Personnel Staffing and Scheduling; D011215:Practice Management, Dental / Q000458:organization & administration*; D011331:Private Practice / Q000458:organization & administration*; D017064:Process Assessment, Health Care; D011785:Quality Assurance, Health Care; D017749:Total Quality Management