Conflict. Process and resolution.
Because most organizations function as open systems, they are susceptible to conflict. Identifying destructive conflict, seeking its root cause and using problem-solving techniques to resolve issues provide satisfactory outcomes for both sides. The steps in the conflict process and the possible solutions are given.
Cancer Center, Providence Hospital, Mobile, Alabama, USA.
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Dove
D003142:Communication; D003220:Conflict, Psychological; D006801:Humans; D007400:Interprofessional Relations; D017008:Negotiating; D009740:Nursing Staff / Q000523:psychology*; D009745:Nursing, Supervisory; D011340:Problem Solving