The integration of TQM at Park Dental.
The objective of this article is to present real life examples of how one general dental group practice has integrated concepts of total quality management successfully into their practice. The specific steps taken include initial training, development of Personal Action Plans, Pre and Post Schedule Meeting project, Clinical Care Guidelines, a Patient Satisfaction Survey, and Individual Practice Quality improvement projects.
Swenson
G T
GT
Kohler
K A
KA
Lind
J L
JL
D005246:Feedback; D005792:General Practice, Dental / Q000458:organization & administration*; D006124:Group Practice, Dental / Q000458:organization & administration*; D006801:Humans; D017063:Outcome Assessment, Health Care; D017060:Patient Satisfaction; D010559:Personnel Management / Q000379:methods; D017410:Practice Guidelines as Topic; D011215:Practice Management, Dental / Q000458:organization & administration*; D017064:Process Assessment, Health Care; D011785:Quality Assurance, Health Care; D017749:Total Quality Management