The introduction of a daily telephone advice service: how is it used and is it worth the effort?
Improving access to medical advice by telephone may reduce unnecessary consultations, limit interruptions through the day and provide a more flexible service to meet patient needs. We advertised and introduced a daily advice line for patients and found that it was used appropriately and to mutual benefit.
Trevett
A J
AJ
Fairfield Road Surgery, Inverness.
Martin
J R
JR
Ross
W A
WA
Macfarlane
E
E
D005194:Family Practice / Q000379:methods; D006801:Humans; D010353:Patient Education as Topic / Q000379:methods*; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D012606:Scotland; D013685:Telecommunications; D017216:Telemedicine / Q000379:methods* / Q000706:statistics & numerical data; D013689:Telephone; D013997:Time Factors; D006113:United Kingdom