Delivering the promise through quality processes: a summary of 3M Dental's Malcolm Baldridge National Quality Award application.
3M Dental Products Division's Baldrige application is grounded in a ten-year process of continuous improvement in the basic business principles of customer commitment, innovation and reliability, and sensitivity to employees and the community. The application is summarized in the seven standards of the Baldrige program.
D001363:Awards and Prizes; D003159:Community-Institutional Relations; D003258:Consumer Behavior; D003257:Consumer Product Safety; D006801:Humans; D007221:Industry / Q000458:organization & administration; D007857:Leadership; D009936:Organizational Innovation; D009937:Organizational Objectives; D016134:Organizational Policy; D010559:Personnel Management; D017064:Process Assessment, Health Care; D013192:Staff Development; D017749:Total Quality Management