title: Help that goes direct to the heart of the matter.
authors.affiliation: NHS Direct, Newcastle upon Tyne.
authors.forename: P
authors.initials: P
authors.lastname: Dixon
mesh_terms: D016529:Emergency Nursing / Q000458:organization & administration*; D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D007588:Job Satisfaction; D009740:Nursing Staff / Q000523:psychology*; D015397:Program Evaluation