title: Complaints about nurses: the unlearnt lessons.
authors.affiliation: Nottingham Law School, Nottingham Trent University.
authors.forename: J H
authors.initials: JH
authors.lastname: Tingle
mesh_terms: D003142:Communication; D005190:Family / Q000523:psychology; D006801:Humans; D009732:Nursing Care / Q000523:psychology*; D017060:Patient Satisfaction; D011787:Quality of Health Care; D013222:State Medicine / Q000592:standards; D006113:United Kingdom