Ambulatory obstetrical care: strategies to reduce telephone liability.
The telephone will become the centerpiece of ambulatory care services. As such, a pertinent aspect of office procedures will necessarily include a protocol to manage and document telephone calls. Encourage your office staff to use good telephone manners, as listed in Table 5. The net result should be a reduction in telephone liability risks and an enhanced reputation for your office.
Phelan
J P
JP
Pomona Valley Hospital Medical Center, CA, USA.
D000553:Ambulatory Care / Q000331:legislation & jurisprudence*; D005260:Female; D006801:Humans; D016365:Liability, Legal; D009774:Obstetrics / Q000331:legislation & jurisprudence*; D011247:Pregnancy; D011295:Prenatal Care / Q000331:legislation & jurisprudence / Q000379:methods* / Q000592:standards; D012308:Risk Management; D013689:Telephone; D014481:United States