Evaluating a state agency's case management services.
Lessons learned in developing and implementing a program evaluation model for a state case management program are described. Uniformity of standards, data collection, and uniform data formats are critical components to measuring system outcomes.
Garner
L
L
Connecticut Department of Mental Health and Addiction Services, Hartford, CT, USA.
Essock
S
S
D019090:Case Management / Q000592:standards*; D003156:Community Mental Health Services / Q000592:standards*; D003237:Connecticut; D006801:Humans; D015397:Program Evaluation; D011635:Public Health Administration / Q000592:standards; D011785:Quality Assurance, Health Care