Continuous quality improvement, total quality management, and reengineering: one hospital's continuous quality improvement journey.
In recent years, there has been significantly increasing interest in the application of continuous quality improvement (CQI) and total quality management (TQM) in the health care arena. This case analysis is designed to identify and assess the strategies and processes that led to the successful implementation of CQI in the Emergency Care Center at St. Mary's Hospital in Grand Rapids, MI.
Klein
D
D
Seidman School of Business, Grand Valley State University, Grand Rapids, MI 49504, USA.
Motwani
J
J
Cole
B
B
D000289:Admitting Department, Hospital / Q000458:organization & administration / Q000592:standards*; D004636:Emergency Service, Hospital / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D007318:Inservice Training; D007324:Institutional Management Teams; D008332:Management Quality Circles; D008824:Michigan; D019982:Organizational Case Studies; D015279:Organizational Culture; D009936:Organizational Innovation; D010343:Patient Admission; D017064:Process Assessment, Health Care / Q000458:organization & administration; D017749:Total Quality Management / Q000458:organization & administration*