[Quality control in primary health care. I - Consumer satisfaction].
In this paper, the first of a series dealing with the development of a methodology for assessing quality of ambulatory care, a sample of 270 outpatients from the same health center were presented with a list of 12 questions. Although different versions of the questionnaire were tested, we found a high degree of agreement between the results. The findings indicate that the parameter "satisfaction" lends itself readily to measurement, thus becoming a useful instrument for guiding active intervention.
Kloetzel
K
K
Departamento de Medicina Social, Faculdade de Medicina da Universidade Federal de Pelotas, C. P. 464, Pelotas, RS, 96100-000, Brasil.
Bertoni
A M
AM
Irazoqui
M C
MC
Campos
V P
VP
Santos
R N
RN
D000553:Ambulatory Care / Q000592:standards; D001938:Brazil; D007407:Interviews as Topic; D017060:Patient Satisfaction; D011320:Primary Health Care / Q000592:standards*; D011786:Quality Control; D011795:Surveys and Questionnaires
Controle de qualidade em atenção primária à saúde. I - A satisfação do usuário.