Complaints procedure.
Many complaints by patients can be dealt with at ward level through discussion and an apology but others are more serious. All hospitals must have a complaints procedure in place and nurses must be aware of the steps complaints can take.
Cardiac Services, Bristol Royal Infirmary.
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Pennels
D015285:Hospital-Patient Relations; D006801:Humans; D008318:Malpractice / Q000331:legislation & jurisprudence; D017060:Patient Satisfaction / Q000331:legislation & jurisprudence*; D018024:Peer Review, Health Care / Q000331:legislation & jurisprudence; D012308:Risk Management / Q000331:legislation & jurisprudence*; D013222:State Medicine / Q000331:legislation & jurisprudence; D006113:United Kingdom