Outcomes and surprises of work redesign.
Work redesign, reengineering, and patient-focused care are terms frequently used to describe various efforts among hospitals to streamline patient-care delivery, create efficiency, and lower costs. No matter what these initiatives are labeled, or what theory guided the change effort, hospitals engaged in these reforms have learned some unexpected lessons. This article describes some surprising outcomes from work redesign.
Pilon
B A
BA
Vanderbilt University, Nashville, Tenn., USA.
D000223:Adaptation, Psychological; D006754:Hospital Restructuring / Q000458:organization & administration*; D006801:Humans; D009718:Nurse Administrators / Q000523:psychology*; D009745:Nursing, Supervisory / Q000458:organization & administration*; D009936:Organizational Innovation