Surveying your internal customers.
Internal customers often are overlooked when business techniques are applied. By applying common external customer satisfaction survey techniques to internal business functions, one hospital identified areas for improvement.
Weir
V L
VL
Stanford University Hospital, California, USA.
D006757:Hospital Units / Q000592:standards*; D006801:Humans; D009745:Nursing, Supervisory / Q000458:organization & administration*; D017060:Patient Satisfaction; D011795:Surveys and Questionnaires; D017749:Total Quality Management / Q000458:organization & administration*