title: Calling all patients.
abstract: Hospitals must establish patients' expectations of care and their satisfaction with the care delivered. This telephone survey tool measures patient satisfaction based on empathy, communication, competence and continuity of care, and amenities.
authors.affiliation: Annie Penn Hospital in Reidsville, N.C., USA.
authors.forename: D M
authors.initials: DM
authors.lastname: Haskell
authors.forename: H N
authors.initials: HN
authors.lastname: Brown
mesh_terms: D002983:Clinical Competence / Q000592:standards; D003142:Communication; D003266:Continuity of Patient Care / Q000592:standards; D004645:Empathy; D006801:Humans; D007297:Inpatients / Q000523:psychology*; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction; D015203:Reproducibility of Results; D011795:Surveys and Questionnaires / Q000592:standards*