Lessons in cooperation: an update on improving the quality of hospital care.
BACKGROUND
Between 1989 and 1997 the Robert Wood Johnson Foundation (Princeton, NJ) launched a demonstration project, the Improving the Quality of Hospital Care Program, to test a consortium approach to quality improvement. As part of the project, four hospital consortia in various parts of the United States shared quality resources (for example, training) and collaborated on improvement efforts. Although cooperation was not a natural approach for enhancing quality in hospitals, the consortia mounted improvements in multiple clinical areas, such as diabetes care, the intensive care unit (ICU), prevention of wound infections, and care in rural areas. WHERE ARE THEY NOW? Of the four consortia that received implementation funding, all are continuing some explicit focus on improving quality, but only two have retained the organizational form of a consortium. Based at the University of Iowa (Iowa City), the Institute for Quality Healthcare continues to operate as a free-standing consortium with more than 40 hospital members. The Vermont Program for Quality in Health Care (Montpelier) provides information and education to improve quality of care statewide.
The program taught valuable lessons about what hospitals can do together and what they can achieve when they cooperate around quality of care issues. Sharing resources for education, providing a forum for quality improvement professionals to work together on specific issues, and identifying means of improving specific aspects of care in the group are all feasible in the consortium model. Even a chaotic environment can support cooperation.
Kabcenell
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Institute for Healthcare Improvement, Boston, USA. aik2@cornell.edu
D000047:Academies and Institutes / Q000458:organization & administration*; D003299:Cooperative Behavior; D006265:Health Care Coalitions; D006302:Health Services Research / Q000458:organization & administration*; D006739:Hospital Administration / Q000592:standards*; D006801:Humans; D007373:Interinstitutional Relations; D007484:Iowa; D019982:Organizational Case Studies; D012109:Research Support as Topic / Q000458:organization & administration*; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States; D014707:Vermont