Verbal abuse: a proactive approach.
Of the 151 nurses responding to a survey conducted at a 400-bed acute care hospital, 85% had experienced verbal abuse and 45% had experienced verbal abuse within the last 15 working days. Recommendations, assertiveness or crisis intervention techniques, and patient/family education help nurses manage their feelings about abuse and the verbally abusive patient and family.
Cameron
L
L
Glendale Adventist Medical Center, Calif., USA.
D000223:Adaptation, Psychological; D001242:Assertiveness; D003419:Crisis Intervention; D005260:Female; D006801:Humans; D008297:Male; D009741:Nursing Staff, Hospital / Q000193:education / Q000523:psychology*; D012919:Social Behavior; D011795:Surveys and Questionnaires; D014705:Verbal Behavior