title: Surveying your internal customers.
abstract: Internal customers often are overlooked when business techniques are applied. By applying common external customer satisfaction survey techniques to internal business functions, one hospital identified areas for improvement.
authors.affiliation: Stanford University Hospital, California, USA.
authors.forename: V L
authors.initials: VL
authors.lastname: Weir
mesh_terms: D006757:Hospital Units / Q000592:standards*; D006801:Humans; D009745:Nursing, Supervisory / Q000458:organization & administration*; D017060:Patient Satisfaction; D011795:Surveys and Questionnaires; D017749:Total Quality Management / Q000458:organization & administration*