title: Smooth operators.
authors.forename: C
authors.initials: C
authors.lastname: White
mesh_terms: D003376:Counseling / Q000458:organization & administration*; D016529:Emergency Nursing / Q000458:organization & administration*; D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D015403:Nursing Evaluation Research; D010865:Pilot Projects; D014218:Triage / Q000458:organization & administration*