Evaluating quality management systems.
This study reports how nurse administrators may approach an evaluation of their quality management (QM) initiative. Suggestions are based on the current study of a multiclinic health care system's QM plan. Tips on designing the evaluation and recommendations on how to report results are provided. Collaboration with local university researchers is suggested as a way to strengthen the process.
Hetherington
L T
LT
Department of Speech Communication, Southern Illinois University, Carbondale, USA.
D017144:Focus Groups; D007722:Health Knowledge, Attitudes, Practice; D015146:Midwestern United States; D009096:Multi-Institutional Systems / Q000592:standards*; D015401:Nursing Administration Research / Q000379:methods*; D010044:Outpatient Clinics, Hospital / Q000592:standards*; D010564:Personnel, Hospital / Q000193:education / Q000523:psychology; D015397:Program Evaluation / Q000379:methods*; D012107:Research Design; D011795:Surveys and Questionnaires; D017749:Total Quality Management / Q000592:standards*