[What do people expect from their hospital? Results of a visitor survey at open house in a general hospital].
Both increasing competition between hospitals and growing demands for quality by patients and health insurances require a good knowledge of patients' needs and expectations. For this reason the hospital management organized a survey during Open Day in the hospital. The visitors were asked to find facts about their expectations concerning a potential stay in a hospital. The results of this survey show the importance of hospital staff's communication skills. Moreover, the results indicate that structural changes in a hospital must be aimed at patient's needs and requirements. Only in this manner can the expectations of potential patients be met to ensure high patient satisfaction.
Cassier-Woidasky
A K
AK
Klinikum Mannheim gGmbH, Abt. Qualitätssicherung, Pflege.
D000328:Adult; D000368:Aged; D002983:Clinical Competence; D003142:Communication; D005260:Female; D006749:Hospital Design and Construction / Q000592:standards*; D006769:Hospitals, General / Q000592:standards*; D006773:Hospitals, Municipal / Q000592:standards*; D006801:Humans; D008297:Male; D008875:Middle Aged; D020380:Needs Assessment; D017060:Patient Satisfaction; D010564:Personnel, Hospital / Q000193:education / Q000523:psychology; D011795:Surveys and Questionnaires
Was erwartet die Bevölkerung von ihrem Krankenhaus?