Effects of implementing patient-centered care models on nurse and non-nurse managers.
Evaluation of new patient care delivery models often focuses on their impact on the role of the staff nurse and the introduction of a variety of assistive personnel. This article examines the effects of patient-centered care models on the roles of nurse and non-nurse managers. Interviews with 26 managers approximately 6 months after models have been implemented reveal a number of issues and challenges faced by the managers during and after implementation. The data provide a number of new insights not previously reported in the literature.
Redman
R W
RW
University of Colorado Health Sciences Center, School of Nursing, Denver, USA. Richard.Redman@UCHSC.edu
Jones
K R
KR
D000488:Allied Health Personnel / Q000458:organization & administration; D001291:Attitude of Health Personnel; D006740:Hospital Administrators / Q000458:organization & administration* / Q000523:psychology; D006757:Hospital Units / Q000458:organization & administration; D006801:Humans; D017146:Models, Organizational; D009718:Nurse Administrators / Q000458:organization & administration* / Q000523:psychology; D009738:Nursing Service, Hospital / Q000458:organization & administration*; D018802:Patient-Centered Care / Q000458:organization & administration*; D011361:Professional Competence; D013315:Stress, Psychological; D014481:United States; D000078329:Workforce