The predictors of quality care.
Patients' perceptions of quality are important to the performance ratings, financial viability, and operational options afforded to purchasers of health care. Through TRICARE, the Department of Defense provides care for the more than 1.5 million active duty service members charged with the defense of the nation. As patients, these service members are typically incapable of assessing the technical quality of the care they receive. This study examines the attributes of health care delivery that define military patients' perceptions of quality and discusses the implications of these assessments.
Tucker
J L
JL
Health Care Administration, U.S. Army-Baylor University Graduate Program in Health Care Administration, Fort Sam Houston, TX 78234, USA.
Munchus
G M
GM
D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D005260:Female; D019538:Health Care Surveys; D006801:Humans; D008297:Male; D008329:Managed Care Programs / Q000592:standards*; D008875:Middle Aged; D008887:Military Medicine / Q000592:standards*; D008889:Military Personnel / Q000523:psychology*; D017060:Patient Satisfaction; D011787:Quality of Health Care; D012044:Regression Analysis; D012959:Socioeconomic Factors; D014481:United States