title: It is extraordinary that in 50 years, the NHS has never regularly asked its users what they think of the service.
authors.forename: L
authors.initials: L
authors.lastname: Thomas
mesh_terms: D006801:Humans; D017060:Patient Satisfaction; D011787:Quality of Health Care; D013222:State Medicine / Q000592:standards*; D011795:Surveys and Questionnaires; D006113:United Kingdom