title: Analysis of performance measures. A veterans home case study.
abstract: The development or adaptation of a comprehensive performance measurement system is vital for the proper assessment of organizational performance. The authors describe their experience in developing and implementing a modified performance measurement questionnaire for the assessment of an existing performance measurement system in a state veterans home. Adapted for a long-term care environment, the questionnaire determines whether the organization's strategies, performance measurement system, and employees' actions match up and support each other.
authors.affiliation: Department of Industrial Engineering, University of Ulsan, South Korea.
authors.forename: C
authors.initials: C
authors.lastname: Park
authors.forename: L G
authors.initials: LG
authors.lastname: Occeña
authors.forename: C
authors.initials: C
authors.lastname: Goodwin
authors.forename: A
authors.initials: A
authors.lastname: Payne
mesh_terms: D003627:Data Interpretation, Statistical; D006801:Humans; D008330:Management Audit; D008923:Missouri; D009735:Nursing Homes / Q000592:standards*; D009739:Nursing Services / Q000592:standards; D019982:Organizational Case Studies; D010043:Outcome and Process Assessment, Health Care; D019984:Quality Indicators, Health Care; D015203:Reproducibility of Results; D011795:Surveys and Questionnaires / Q000592:standards*; D014481:United States; D014493:United States Department of Veterans Affairs / Q000592:standards*