title: It serves you right. Hassle-free health care builds loyalty, volume--and the bottom line.
abstract: Zero barriers to care, zero waiting times: Tough as those targets sound, today's stars of customer service are scoring direct hits. "It's not a change in the services that are delivered," says one patient satisfaction pro. "It's a change in the way they're being delivered."
authors.forename: H
authors.initials: H
authors.lastname: Larkin
mesh_terms: D001071:Appointments and Schedules; D004465:Economic Competition; D006123:Group Practice / Q000458:organization & administration; D006279:Health Maintenance Organizations / Q000458:organization & administration; D006297:Health Services Accessibility / Q000458:organization & administration; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*; D017748:Time Management; D014481:United States; D014850:Waiting Lists