title: [User satisfaction in primary care].
abstract: OBJECTIVE
  To find user satisfaction and assess the usefulness of an analogue scale in measuring satisfaction.
  
  
  METHODS
  Multi-centre, descriptive and crossover study.
  
  
  METHODS
  Four primary care centres in Girona.
  
  
  METHODS
  All those users who happened to attend on a certain day (n = 1349).
  
  
  RESULTS
  A multi-dimensional, self-administered and anonymous 33-item questionnaire on satisfaction, which had already been validated in primary care, was used. An analogue scale, running from 0 to 10, on overall satisfaction was added. The mean age was 48.5; 33% were men, 62% women. 84.2% replied; 37.3% needed help to reply. Mean satisfaction on the questionnaire was 85%, with lower ratings given to organisational questions, and the highest to personal treatment. The analogue scale achieved 7.34 average. The correlation between the two was r = 0.63 (p < 0.001).
  
  
  CONCLUSIONS
  The satisfaction level was similar to that found in other studies. The analogue scale correlated closely with the questionnaire, but was quicker and more simple. As such, it could be used to monitor user satisfaction along with open questions for a supplementary qualitative evaluation.
authors.affiliation: Médico, CAP Maluquer Salvador, Girona.
authors.forename: J C
authors.initials: JC
authors.lastname: González Pastor
authors.forename: L
authors.initials: L
authors.lastname: Juandó Perxachs
authors.forename: M
authors.initials: M
authors.lastname: Quesada Sabaté
authors.forename: P
authors.initials: P
authors.lastname: Solanas Saura
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D000704:Analysis of Variance; D018592:Cross-Over Studies; D003627:Data Interpretation, Statistical; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D015337:Multicenter Studies as Topic; D017060:Patient Satisfaction; D011320:Primary Health Care; D011795:Surveys and Questionnaires
vernacular_title: Satisfacción de los usuarios en atención primaria.