title: Managed care and ethical implications in telephone-based health services.
abstract: Telephone-based health services is a fast growing subspecialty of nursing practice. It is used in demand management and managed care organizations in a highly unregulated environment. The article presents background information and identifies the need for systematic studies of ethical implications inherent in telephone-based practice. Conclusions suggest that nurses need to become actively involved in ethical decision making related to this area of practice.
authors.affiliation: Fitness and Recreation Resources, George Mason University, Fairfax, Virginia, USA.
authors.forename: C
authors.initials: C
authors.lastname: Malloy
mesh_terms: D003659:Decision Making, Organizational; D004993:Ethics, Nursing; D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D008329:Managed Care Programs / Q000458:organization & administration*; D017063:Outcome Assessment, Health Care; D010344:Patient Advocacy; D014218:Triage / Q000458:organization & administration*