The puzzle of Fran: home healthcare in a hurricane.
A natural disaster in the form of Hurricane Fran resulted not only in stories of ingenuity and compassion, but in a major performance improvement (PI) process for the entire agency. Through this PI process we learned about ourselves as a home health agency and discovered ways to improve our performance. More importantly we discovered ways to improve patient tracking and care during a disaster.
King
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Comprehensive Home Health Care, Wilmington, North Carolina, USA. dkingRNC@AOL.COM
D003152:Community Health Nursing / Q000379:methods* / Q000592:standards; D004189:Disaster Planning / Q000379:methods* / Q000592:standards; D004190:Disasters; D006699:Home Care Services / Q000592:standards; D006801:Humans; D020380:Needs Assessment; D009657:North Carolina; D010348:Patient Care Team; D017749:Total Quality Management / Q000458:organization & administration*