title: Marrying outcomes and processes for success.
authors.affiliation: Solar Turbines, Caterpillar Company, San Diego, CA, USA.
authors.forename: D M
authors.initials: DM
authors.lastname: Lehmann
mesh_terms: D006801:Humans; D009718:Nurse Administrators; D009745:Nursing, Supervisory / Q000458:organization & administration*; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration*; D017060:Patient Satisfaction