[The rights of the hospital patient: the knowledge and perception of their fulfillment on the part of the professional. The Group in Catalonia of the Spanish Society of Care for the Health Services User].
BACKGROUND
The Customer Service Department includes the protection of the patient's rights. To analyze the work performed in this setting, we planned to quantitate and evaluate the knowledge and perception of fulfillment by medical staff.


METHODS
Multicentric cross-sectional study. The population included health care professionals in nine Catalonian hospitals. The sample was selected at random with reposition and was segmented according to professional category. Data collection was carried out by personal interview supported by a questionnaire. Differences according to institution size were analyzed.


RESULTS
A total of 1,014 professionals were interviewed; 84.4% reported to know the patient's rights and 64.4% to observe them. Significant differences (p < 0.05) according to institution size were observed.


CONCLUSIONS
Discussion and diffusion of patient's rights is an useful tool to improve knowledge and evaluate the perception of its fulfillment by health care professionals.
Lledó
R
R
Hospital Clínic de Barcelona.
Salas
L
L
González
M
M
Rodríguez
T
T
Sánchez
M
M
Ranz
M
M
Juncosa
S
S
Tejero
P
P
Sancho
A
A
Trías
E
E
Fontanet
M
M
Pérez
M
M
Manaut
R
R
López
A
A
Rodríguez
P
P
Calero
A
A
Asenjo
M A
MA
D000328:Adult; D001291:Attitude of Health Personnel; D016009:Chi-Square Distribution; D002983:Clinical Competence / Q000706:statistics & numerical data; D003430:Cross-Sectional Studies; D005260:Female; D006742:Hospital Bed Capacity; D006801:Humans; D008297:Male; D008505:Medical Staff, Hospital / Q000523:psychology* / Q000706:statistics & numerical data; D010344:Patient Advocacy / Q000706:statistics & numerical data; D010465:Perception; D011897:Random Allocation; D013030:Spain; D011795:Surveys and Questionnaires