title: Handling of patients' complaints.
authors.forename: P Y
authors.initials: PY
authors.lastname: Cheong
mesh_terms: D003695:Delivery of Health Care / Q000592:standards*; D006801:Humans; D008318:Malpractice; D019300:Medical Errors; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D012846:Singapore