title: Can I talk to a nurse?
abstract: Nurses need education to go from bedside to "phoneside" nursing at the growing number of call centers. The authors tell how to build technical and procedural skills, a preparative knowledge base, and nurses' confidence.
authors.affiliation: Healthwise, Inc., Boise, Idaho, USA.
authors.forename: J
authors.initials: J
authors.lastname: Dundas
authors.forename: C
authors.initials: C
authors.lastname: Casler
mesh_terms: D002983:Clinical Competence; D003142:Communication; D004509:Education, Nursing, Continuing / Q000458:organization & administration*; D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D009737:Nursing Records; D009740:Nursing Staff / Q000193:education*; D014218:Triage / Q000458:organization & administration*