In times of transition: an organizational change from a family systems perspective.
This article reports on observations of the implementation of a patient-centered care (PCC) work reorganization model in a community hospital setting. Analysis of videotape, direct observation, and interviews with key informants demonstrated the similarities between organizations and families in times of change. We propose a family systems framework for understanding some of the complex relationships and transitional experiences we observed.
Department of Psychiatry, University of Rochester School of Medicine and Dentistry, NY, USA.
J
J
Speice
H
H
Laneri
R
R
Kennedy
J
J
Engerman
D005190:Family; D006754:Hospital Restructuring / Q000458:organization & administration*; D006764:Hospitals, Community / Q000458:organization & administration; D006784:Hospitals, Teaching / Q000458:organization & administration; D006801:Humans; D007324:Institutional Management Teams; D007400:Interprofessional Relations; D009518:New York; D019982:Organizational Case Studies; D009936:Organizational Innovation; D018802:Patient-Centered Care / Q000458:organization & administration*; D010557:Personnel Administration, Hospital / Q000379:methods; D010564:Personnel, Hospital / Q000523:psychology