title: Total quality management becomes big business.
abstract: Total quality management, a method other industries have used to improve quality and reduce costs, has become a lucrative business for consultants, healthcare organizations and even hospitals. However, the commercialization of the strategy actually may be adding substantially to hospitals' operating costs--the precise ailment that total quality management is supposed to cure.
authors: D
authors: D
authors: Burda
mesh_terms: D003253:Consultants; D005069:Evaluation Studies as Topic; D006739:Hospital Administration / Q000592:standards*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States