Administrators and patients: using the personal touch.
Although rarely discussed in management training, taking the time for a handshake or gentle touch on a patient's arm can yield multiple benefits for the administrator. The patient's confidence in the facility is increased, and the administrator is reminded that the patient is the true bottom line of the hospital. Moreover, both are reassured that, at the other end of the chain of service, there is another human being.
Bruder
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Program in Healthcare Administration, University of Houston, Clear Lake, TX.
D006740:Hospital Administrators / Q000523:psychology*; D015285:Hospital-Patient Relations; D007398:Interpersonal Relations; D011369:Professional-Patient Relations; D014110:Touch; D014481:United States