Balancing urban high-tech with rural high-touch healthcare. A rural hospital's award-winning effort to retain patients referred to urban facilities.
How do you keep patients down on the farm after they've seen high-tech? In other words, how do rural hospitals encourage patients who have been referred to urban tertiary facilities to return home for their other healthcare needs? One rural hospital instituted the Care Connection, a program that not only helped the hospital retain clients but assisted referred patients with the often-overwhelming logistics of using a large tertiary center.
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Henry County Medical Center, Paris, TN.
D006743:Hospital Bed Capacity, under 100; D015285:Hospital-Patient Relations; D006780:Hospitals, Rural / Q000458:organization & administration* / Q000706:statistics & numerical data; D006786:Hospitals, Urban / Q000458:organization & administration*; D007373:Interinstitutional Relations; D007629:Kentucky; D008389:Marketing of Health Services; D009936:Organizational Innovation; D017060:Patient Satisfaction; D010865:Pilot Projects; D012017:Referral and Consultation / Q000458:organization & administration; D012944:Social Support