The six faces of quality. What total quality management really is.
Thompson
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D003142:Communication; D004650:Employee Performance Appraisal; D006739:Hospital Administration / Q000592:standards*; D006740:Hospital Administrators; D006801:Humans; D008330:Management Audit; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States