Information processing and problem solving: the migration of problems through formal positions and networks of ties.
A study of the flow of information about organizational problems was conducted. We found that managers often avoided passing problems to formally designated problem solvers and used personal ties to forward information to problem solvers. The strength of ties between individuals had a weak effect on passing problems across professional boundaries.
Stevenson
W B
WB
Boston College.
Gilly
M C
MC
D003142:Communication; D005069:Evaluation Studies as Topic; D006801:Humans; D007255:Information Services; D007400:Interprofessional Relations; D009874:Operations Research; D015279:Organizational Culture; D017060:Patient Satisfaction; D010564:Personnel, Hospital / Q000523:psychology*; D011336:Probability; D011340:Problem Solving; D012107:Research Design; D014481:United States