title: Service agreements: an integral tool for ensuring customer satisfaction.
abstract: This article describes the use of a unique quality tool at the Cleveland Clinic Foundation--service agreements between material management and its customers.
authors: Cleveland Clinic Foundation, OH 44195.
authors: L P
authors: LP
authors: Iacobelli
authors: W P
authors: WP
authors: Lawrence
mesh_terms: D003258:Consumer Behavior; D003284:Contract Services / Q000592:standards*; D005568:Forms and Records Control; D006746:Hospital Bed Capacity, 500 and over; D006770:Hospitals, Group Practice / Q000592:standards*; D008421:Materials Management, Hospital / Q000458:organization & administration*; D009820:Ohio; D011786:Quality Control