User friendly services.
Consumerism is fashionable in the health service, but there is a danger that it will prove no more than window-dressing. Liz Winn and Allison Quick, who recently wrote a book on user-friendly services, addressed particularly to the managers of community health services, summarise their conclusions, pointing out the possibilities and pitfalls if consumerism is to be taken seriously.
Winn
L
L
King's Fund Centre for Health Services Development.
Quick
A
A
D003153:Community Health Services / Q000458:organization & administration*; D003258:Consumer Behavior; D009936:Organizational Innovation; D006113:United Kingdom