title: The complaints procedure.
abstract: Between October 1981, when the Health Services Complaints' Procedure was introduced, and June 1989, the Regional Medical Officer of the North West Thames Regional Health Authority received 171 complaints with a request for an independent professional review. This was granted in 75 cases, and this paper describes the procedure and the results of the analysis.
authors: North West Thames Regional Health Authority, London W2 3QR.
authors: T
authors: T
authors: Geffen
mesh_terms: D003258:Consumer Behavior / Q000706:statistics & numerical data*; D015285:Hospital-Patient Relations; D008131:London; D010344:Patient Advocacy; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D013222:State Medicine / Q000458:organization & administration*