Quality through customer service. Quality case study. III.
White
T
T
Castle Medical Center, Kailua, Hawaii.
Lee
F
F
D003258:Consumer Behavior; D006254:Hawaii; D006744:Hospital Bed Capacity, 100 to 299; D006764:Hospitals, Community / Q000592:standards*; D008332:Management Quality Circles; D009013:Morale; D011785:Quality Assurance, Health Care / Q000458:organization & administration*