title: Reason for being: measuring and improving patient satisfaction.
authors: Butterworth Hospital, Grand Rapids, MI.
authors: W G
authors: WG
authors: Gonzalez
mesh_terms: D003258:Consumer Behavior; D006748:Hospital Departments / Q000458:organization & administration*; D009934:Organization and Administration; D009937:Organizational Objectives; D011872:Radiology Department, Hospital / Q000458:organization & administration*; D014481:United States