Materials managers must respond quickly to improper shipped goods to avoid headaches.
The hospital placed an order by telephone for 1,000 envelopes printed with the hospital's logo on them. When the shipment arrived, it contained 100,000 envelopes with the logo on them. The printer said that a computer that handled the order and scheduled the printing caused the over shipment. In this dialogue, Dr. Decker discusses the issues involved in the transaction.
Decker
R
R
D003284:Contract Services / Q000331:legislation & jurisprudence*; D005376:Financial Management / Q000331:legislation & jurisprudence*; D006801:Humans; D011340:Problem Solving; D011682:Purchasing, Hospital / Q000331:legislation & jurisprudence*; D014481:United States