Implementing service guarantees--the Delta Dental Plan story.
Hunter
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Raffio
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D003258:Consumer Behavior / Q000191:economics* / Q000706:statistics & numerical data; D007347:Insurance, Dental / Q000191:economics / Q000592:standards*; D008329:Managed Care Programs / Q000592:standards; D008404:Massachusetts; D016730:Program Development / Q000379:methods