title: Culture shock--the road to TQM.
abstract: Total quality management thrusts the company that adopts this philosophy on a road which determines customers' needs and fine tunes each and every operation in the facility to meet those needs. Crawford Long Hospital at Emory University, Atlanta is traveling that road.
authors: Crawford Long Hospital of Emory University, Atlanta.
authors: S
authors: S
authors: Rodriguez
mesh_terms: D005845:Georgia; D006745:Hospital Bed Capacity, 300 to 499; D006785:Hospitals, University / Q000592:standards*; D015279:Organizational Culture; D009936:Organizational Innovation; D010934:Planning Techniques; D011785:Quality Assurance, Health Care / Q000458:organization & administration*