Quality assurance in outpatient departments.
Outpatients departments are prime targets for quality assurance. They are probably the most visible department of a general hospital in terms of patient throughput and, clearly, the service quality standards projected to patients will significantly influence their perceptions of the hospital as a whole. Angela Hopper describes a research project funded by the Institute's Health Services Management Development Trust.
Hopper
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East Birmingham Hosptial.
D001294:Attitude to Health; D006302:Health Services Research; D006801:Humans; D008330:Management Audit / Q000592:standards*; D009937:Organizational Objectives; D010044:Outpatient Clinics, Hospital / Q000592:standards*; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D006113:United Kingdom