Application of quality concepts to the guard service industry.
The author analyzes a fundamental problem in the relationship between contract vendors and users. His premise is that the potential to achieve quality goods and services is when the employer-employee relationship is one of mutual respect and benefit. Therefore, the relationship between a user and vendor must be similarly based if quality is to result. Major changes are needed in the way vendors and users do business.
Slutzky
K B
KB
D003132:Commerce; D003284:Contract Services / Q000592:standards*; D004651:Employment; D011786:Quality Control; D012637:Security Measures / Q000592:standards*; D014481:United States