The health care quality quagmire: some signposts.
Escalating price competition in health care has pushed providers and purchasers to scramble for outcome measures to use as indicators of minimum acceptable quality. This article suggests that health care managers assist purchasers in developing quality measures that include patient perceptions in addition to technical competence and also build a general philosophy that values quality.
Lanning
J A
JA
School of Public Health, University of Alabama, Birmingham.
O'Connor
S J
SJ
D001294:Attitude to Health; D003258:Consumer Behavior; D006302:Health Services Research; D006739:Hospital Administration / Q000592:standards*; D008962:Models, Theoretical; D010361:Patients / Q000145:classification; D011787:Quality of Health Care / Q000592:standards*; D014481:United States