Service first puts hospital in touch. Interview by Donald E.L. Johnson.
Good Samaritan Hospital, an 82-bed institution in Cincinnati, Ohio, won the 1989 Award of Excellence of the International Customer Service Association (ICSA), a non-profit organization dedicated to developing customer service. In the following interview with Health Care Strategic Management's publisher, Donald E.L. Johnson, Roger W. Weseli, Good Samaritan's CEO discusses the guest relations and service first programs that have changed his institution and earned it recognition as the first hospital to win the ICSA non-manufacturing group award.
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D001363:Awards and Prizes; D003258:Consumer Behavior; D006740:Hospital Administrators; D006743:Hospital Bed Capacity, under 100; D015285:Hospital-Patient Relations; D009820:Ohio; D011641:Public Relations