Rank Xerox--management revolution.
For 20 years Rank Xerox dominated the photocopier market until the Japanese entered the market in the late 1970s. Rank Xerox responded to the competitive challenge by instituting competitive benchmarking, and subsequently the Leadership Through Quality Strategy. The author describes the changes in the management philosophy and the organizational structure which enabled Rank Xerox to win back market share from the Japanese. Rank Xerox is now market led with sharp customer focus. It is strongly business led and has a team working culture to support it.
Walker
R
R
D003132:Commerce / Q000191:economics / Q000458:organization & administration / Q000592:standards*; D003258:Consumer Behavior / Q000191:economics; D004465:Economic Competition; D007857:Leadership; D008332:Management Quality Circles / Q000458:organization & administration*; D015279:Organizational Culture; D009936:Organizational Innovation / Q000191:economics; D009937:Organizational Objectives / Q000191:economics; D011357:Product Line Management / Q000592:standards*; D016730:Program Development / Q000379:methods; D006113:United Kingdom