Deming, quality and the small medical group administrator.
As administrators, writes Douglas Noll, we can coordinate and implement quality measures affecting our practices and which impact the patient's total medical experience. Unfortunately, many smaller groups cannot hire an outside consultant or single employee whose sole purpose would be to monitor quality. Noll offers several simple practices that administrators can use to improve the quality of service in their groups.
Noll
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Orthopaedic Administrative Services, Cuyahoga Falls, OH 44221.
D000288:Administrative Personnel; D003625:Data Collection / Q000379:methods; D006123:Group Practice / Q000592:standards*; D007318:Inservice Training / Q000592:standards; D017060:Patient Satisfaction / Q000191:economics; D010559:Personnel Management / Q000379:methods*; D010934:Planning Techniques; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States