title: If two heads are better than one, why do I have bruises on my forehead? Managing the group process.
abstract: Managers are using groups more frequently for solving complex organizational problems because of numerous organizational and environmental factors. Yet, many managers see group decision-making meetings as more of a problem than a solution. This article discusses situations where groups should and should not be used and recommends specific skills a leader can use to improve the effectiveness of group decision making. Emphasis is placed on managing the group process to achieve a satisfactory outcome. An exercise to test the validity of the suggestions is provided.
authors: Saint Mary's University, Halifax, Nova Scotia.
authors: F C
authors: FC
authors: Miner
mesh_terms: D003659:Decision Making, Organizational; D006126:Group Processes; D006801:Humans; D007857:Leadership; D008332:Management Quality Circles; D011340:Problem Solving; D014481:United States