title: Courtesy in caring. The patient as customer.
abstract: If you were paying $500 a night for a hotel room,. would you be happy if you were told you would be sharing it with a stranger? While such a question cannot be literally asked about a hospital experience, metaphorically it can be--and is--asked every time a patient enters a hospital. The idea of patient-as-consumer is not longer just another trendy concept but an integral part of the way many hospitals do business, and it's the hospital manager's responsibility to ensure the customer's satisfaction.
authors: V
authors: V
authors: DeBaca
mesh_terms: D001291:Attitude of Health Personnel; D003258:Consumer Behavior; D006739:Hospital Administration / Q000592:standards*; D015285:Hospital-Patient Relations; D011641:Public Relations; D014481:United States