Implementing TQM.
Total quality management (TQM) is an organized, systematic approach to problem solving and continuous improvement. American corporations have found that TQM is an excellent way to improve competitiveness, lower operating costs, and improve productivity. Increasing numbers of laboratories are investigating the benefits of TQM. For this month's column, we asked our respondents: What steps has your laboratory taken to implement TQM?
Bull
G
G
Bryn Mawr Hospital, PA.
Maffetone
M A
MA
Miller
S K
SK
D001291:Attitude of Health Personnel; D002641:Chicago; D003659:Decision Making, Organizational; D007755:Laboratories, Hospital / Q000458:organization & administration / Q000592:standards*; D009937:Organizational Objectives; D010414:Pennsylvania; D010934:Planning Techniques; D011340:Problem Solving; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014589:Utah