title: When patients complain. A special challenge--point and counterpoint.
authors: Harvard Community Health Plan, Boston, MA 02215.
authors: H B
authors: HB
authors: Goldman
authors: J D
authors: JD
authors: Reinhard
authors: T Z
authors: TZ
authors: Kroll
mesh_terms: D003258:Consumer Behavior; D004282:Documentation; D006279:Health Maintenance Organizations / Q000458:organization & administration*; D008503:Medical Staff / Q000592:standards; D010817:Physician-Patient Relations; D014481:United States