title: Managing quality. Interview by Joe Flower.
authors: Harvard Business School.
authors: D
authors: D
authors: Garvin
mesh_terms: D003258:Consumer Behavior; D004526:Efficiency; D006739:Hospital Administration / Q000379:methods*; D008332:Management Quality Circles; D010934:Planning Techniques; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States