Developing a quality assurance program in case management service settings.
Increasingly good quality case management is a necessary part of assuring appropriate and timely access to home care and other community-based services. This article focuses on how to develop a program to monitor the quality of case management services. It includes discussion of an approach for thinking about quality assurance, identifies objectives that are appropriate for quality assurance in case management settings, and provides suggestions for developing quality assurance activities in case management settings.
Yee
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National Aging Resource Center for Long-Term Care, Brandeis University, Waltham, MA.
D004650:Employee Performance Appraisal; D008134:Long-Term Care / Q000592:standards*; D008329:Managed Care Programs / Q000592:standards*; D010043:Outcome and Process Assessment, Health Care; D010347:Patient Care Planning / Q000592:standards*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States