Service comes first: an interview with USAA's Robert F. McDermott. Interview by Thomas Teal.
McDermott
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D003195:Computer Communication Networks; D003258:Consumer Behavior; D006801:Humans; D007343:Insurance Carriers; D008331:Management Information Systems; D008889:Military Personnel; D009042:Motivation; D009937:Organizational Objectives; D010559:Personnel Management / Q000379:methods*; D014481:United States