title: Software. It's worthless without the vendor's commitment to performance.
abstract: When a home health agency purchases software, it also buys a five-year relationship with the vendor for maintenance support and services. It is paramount for the home care agency to examine key attributes of the vendor, including its financial stability, market presence, profile of other clients, installation schedule, customer support services, and willingness to enhance products.
authors: Premier Hospitals Alliance, Westchester, IL.
authors: D A
authors: DA
authors: Waldron
mesh_terms: D003258:Consumer Behavior; D003284:Contract Services / Q000592:standards*; D005376:Financial Management / Q000592:standards*; D006699:Home Care Services / Q000458:organization & administration*; D008331:Management Information Systems / Q000592:standards*; D012984:Software; D014481:United States