Quality assurance in an IPA setting.
The experience at CIGNA Healthplans shows that a quality assurance program can be instituted in an IPA-model HMO at low cost and with the addition of little new staff. Existing resources can be effectively restructured to implement a functional program of a traditional type that is easily understood by employer groups, members, and providers. It can serve as a transitional process until the HMO is large enough to put a total quality management program in place.
Tan
J S
JS
D002140:California; D007193:Independent Practice Associations / Q000592:standards*; D011641:Public Relations; D011785:Quality Assurance, Health Care / Q000458:organization & administration*