A strategy for service--Disney style.
The organization's customer service philosophy was established over 35 years ago by its founder. Today, every aspect of the resorts and theme parks is geared to serve--and satisfy--its "guests."
Johnson
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D003132:Commerce / Q000458:organization & administration*; D003258:Consumer Behavior; D004651:Employment / Q000592:standards; D005069:Evaluation Studies as Topic; D007857:Leadership; D015279:Organizational Culture; D009937:Organizational Objectives; D010559:Personnel Management / Q000379:methods; D010684:Philosophy; D011786:Quality Control; D014481:United States