title: TQM: passion and process.
authors: Rush-Presbyterian-St. Luke's Medical Center, Chicago.
authors: M A
authors: MA
authors: Maffetone
mesh_terms: D003258:Consumer Behavior; D007755:Laboratories, Hospital / Q000458:organization & administration / Q000592:standards*; D008962:Models, Theoretical; D015279:Organizational Culture; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D013597:Systems Analysis; D014481:United States