Work morale assessment and development for the clinical laboratory manager.
Work morale has been a longstanding issue for managers in general, but it is assuming critical proportions for clinical laboratory managers today. Four key variables that determine work morale have been isolated: the job itself, the work group, management practices, and economic rewards. Regular assessment and development of these key morale variables via time-tested, effective, and easy-to-use techniques will help clinical laboratory managers to attract and retain competent personnel, to enhance the prospects of organizational profitability, to sustain high-quality patient care, and to earn the respect and loyalty of other health-care employees. This article discusses the components of the four key areas of morale and offers "prescriptions" to improve morale in these important areas. A survey to assess morale is also provided.
Petrick
J A
JA
Wright State University, Dayton, OH.
Manning
G E
GE
D002322:Career Mobility; D006801:Humans; D007588:Job Satisfaction; D007753:Laboratories / Q000458:organization & administration*; D017056:Medical Laboratory Personnel / Q000523:psychology*; D009013:Morale; D015279:Organizational Culture; D010559:Personnel Management / Q000379:methods* / Q000592:standards; D011795:Surveys and Questionnaires; D014481:United States