Creating the "spirit of service".
What does it take for a hospital to achieve excellence in the area of customer service? How can customer service be improved within a large and complex healthcare facility? Many hospitals are currently seeking answers to these questions.
Athans
J M
JM
Children's Hospital Medical Center of Akron.
Humphrey
M
M
Albanese
D
D
Carmer
S
S
Clough
L
L
DeGeorge
V
V
Hofmann
C B
CB
O'Connor
C
C
Olms
D
D
Reitz
S
S
D001291:Attitude of Health Personnel; D002648:Child; D006744:Hospital Bed Capacity, 100 to 299; D015285:Hospital-Patient Relations; D006776:Hospitals, Pediatric / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D009820:Ohio; D015279:Organizational Culture; D017060:Patient Satisfaction; D011367:Professional Staff Committees; D011369:Professional-Patient Relations; D011785:Quality Assurance, Health Care / Q000458:organization & administration*