Determinants of health care satisfaction: a national study of HMO and fee-for-service consumers.
This study examines the extent to which different health care attributes determine health care satisfaction. It employed two national cross-sectional samples, one of HMO members and the other of NON-HMO health care users. The comparative analysis revealed that the pattern of results for both samples were similar. The two most important attributes for both samples were health care costs and availability of specialists. Results suggest different marketing and related management strategies.
Dolinsky
A L
AL
Fairleigh Dickenson University, College of Business Administration, Madison, NJ.
Caputo
R K
RK
D003258:Consumer Behavior / Q000706:statistics & numerical data*; D003365:Costs and Cost Analysis; D003430:Cross-Sectional Studies; D003625:Data Collection; D006279:Health Maintenance Organizations / Q000706:statistics & numerical data*; D008389:Marketing of Health Services / Q000379:methods; D008511:Medicine; D012044:Regression Analysis; D013038:Specialization; D014481:United States