title: Raising the bar: the use of performance guarantees by the Pacific Business Group on Health.
abstract: In 1996 the Pacific Business Group on Health (PBGH) negotiated more than two dozen performance guarantees with thirteen of California's largest health maintenance organizations (HMOs) on behalf the seventeen large employers in its Negotiating Alliance. The negotiations put more than $8 million at risk for meeting performance targets with the goal of improving the performance of all health plans. Nearly $2 million, or 23 percent of the premium at risk, was refunded to the PBGH by the HMOs for missed targets. The majority of plans met their targets for satisfaction with the health plan and physicians, as well as cesarean section, mammography, Pap smear, and prenatal care rates. However, eight of the thirteen plans missed their targets for childhood immunizations, refunding 86 percent of the premium at risk.
authors: Center for Health and Public Policy Studies, University of California, Berkeley, School of Public Health, USA.
authors: H H
authors: HH
authors: Schauffler
authors: C
authors: C
authors: Brown
authors: A
authors: A
authors: Milstein
mesh_terms: D000328:Adult; D002140:California; D002648:Child; D003258:Consumer Behavior; D005260:Female; D006264:Health Benefit Plans, Employee / Q000191:economics; D006265:Health Care Coalitions; D006279:Health Maintenance Organizations / Q000191:economics / Q000592:standards*; D006801:Humans; D008297:Male; D011247:Pregnancy; D019984:Quality Indicators, Health Care; D011787:Quality of Health Care