title: Using total quality management to improve patient relations programs.
authors: USAF Medical Center, Wright-Patterson Air Force Base, OH.
authors: J P
authors: JP
authors: Morgan
authors: D W
authors: DW
authors: Shields
mesh_terms: D015285:Hospital-Patient Relations; D006772:Hospitals, Military / Q000592:standards*; D006779:Hospitals, Public / Q000592:standards*; D009820:Ohio; D011641:Public Relations; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D013597:Systems Analysis