Customer information and the quality improvement process: developing a customer information system.
As growing numbers of health care organizations institute quality improvement programs, the demand within these organizations for reliable information about customers increases. By establishing a customer information system (CIS)--a model for collecting, archiving, and accessing customer information--health care organizations can eliminate the duplication of research, ensure that customer information is properly collected and interpreted, and provide decision makers access to better, more reliable customer information. Customer-supplier relationships are defined, guidelines for determining information needs are provided, and ways to set up and manage a CIS are suggested.
Orme
C N
CN
HealthTrust Hospitals of Utah and Idaho, Bountiful, UT.
Parsons
R J
RJ
McBride
G Z
GZ
D003258:Consumer Behavior; D016208:Databases, Factual / Q000592:standards; D006801:Humans; D007324:Institutional Management Teams; D008331:Management Information Systems / Q000592:standards*; D010351:Patient Discharge / Q000592:standards; D017060:Patient Satisfaction; D010934:Planning Techniques; D011357:Product Line Management / Q000379:methods*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States