title: When collecting on unpaid balances, phone calls can produce the right answers.
abstract: Healthcare organizations trying to resolve aged patient accounts often find more success in personal contact by telephone. The approach allows payers to respond directly and allows collection employees to work on problem solving.
authors: M R
authors: MR
authors: Wright
mesh_terms: D000066:Accounting / Q000379:methods*; D003195:Computer Communication Networks; D005376:Financial Management / Q000379:methods*; D005377:Financial Management, Hospital / Q000379:methods*; D010350:Patient Credit and Collection / Q000379:methods*; D011340:Problem Solving; D013689:Telephone; D014481:United States