Application of TQM principles to the utilization management process.
Application of the philosophy and principles of TQM and CQI to utilization management within an institution necessitates an in-depth review of the systems and processes of the flow of inpatients throughout their stay. This encompasses a total systems perspective, beginning with the admitting process and going through the discharge process. TQM and CQI philosophies identify that the most significant and costly inefficiencies are due to faulty systems and processes, not individuals. Applying this management strategy to a health care institution requires a detailed review and analysis of processes by which service is delivered and requires evaluation of the outcomes of patient care and patient satisfaction.
Miller
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JB
Rose
M S
MS
Milakovich
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M
Rosasco
E J
EJ
D003365:Costs and Cost Analysis / Q000706:statistics & numerical data; D003625:Data Collection; D004526:Efficiency; D005431:Florida; D006745:Hospital Bed Capacity, 300 to 499; D016519:Hospitals, Religious / Q000458:organization & administration / Q000592:standards* / Q000706:statistics & numerical data; D007902:Length of Stay / Q000191:economics / Q000706:statistics & numerical data; D008505:Medical Staff, Hospital / Q000191:economics / Q000592:standards*; D010818:Practice Patterns, Physicians' / Q000191:economics / Q000592:standards; D017064:Process Assessment, Health Care / Q000458:organization & administration; D011445:Prospective Payment System / Q000191:economics / Q000706:statistics & numerical data; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D013597:Systems Analysis; D014600:Utilization Review / Q000191:economics / Q000458:organization & administration* / Q000592:standards