Quality improvement programs can boost a hospital's image, bottom line.
To ensure customer satisfaction, hospitals must maintain the quality of services provided. This is especially true in a patient accounts department, which can have the greatest effect on a patient's perception of a hospital. A quality improvement program can identify problem areas and offer solutions meant to increase customer satisfaction and a hospital's bottom line.
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D003258:Consumer Behavior / Q000191:economics*; D015285:Hospital-Patient Relations; D010350:Patient Credit and Collection / Q000458:organization & administration*; D011785:Quality Assurance, Health Care / Q000191:economics*; D014481:United States