title: Perception/reality. Selecting from the service menu. Part two. Keeping the customer satisfied.
authors: S
authors: S
authors: Tsuchiyama
mesh_terms: D003258:Consumer Behavior; D003284:Contract Services / Q000458:organization & administration*; D005376:Financial Management / Q000458:organization & administration*; D006748:Hospital Departments / Q000458:organization & administration*; D008283:Maintenance; D011872:Radiology Department, Hospital / Q000458:organization & administration*; D014481:United States