Hospitals forgetting to query customers in quality process.
D002170:Canada; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D003625:Data Collection; D006739:Hospital Administration / Q000706:statistics & numerical data*; D006740:Hospital Administrators; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D010564:Personnel, Hospital; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States