Customer service and the security professional.
The author explains why customer service and public relations are the key to a good security program. He provides guidelines for security officers based on the program at his Philadelphia hospital.
Jones
R F
RF
Hahnemann University, Philadelphia, PA.
D003258:Consumer Behavior; D006746:Hospital Bed Capacity, 500 and over; D006784:Hospitals, Teaching / Q000458:organization & administration*; D006785:Hospitals, University / Q000458:organization & administration*; D006801:Humans; D009937:Organizational Objectives; D015143:Philadelphia; D011641:Public Relations; D012637:Security Measures / Q000458:organization & administration*