title: Courtesy can help diffuse patient complaints.
authors: Cleveland Clinic Foundation, OH.
authors: C
authors: C
authors: Santalucia
authors: D
authors: D
authors: Horvath
mesh_terms: D001291:Attitude of Health Personnel; D006746:Hospital Bed Capacity, 500 and over; D015285:Hospital-Patient Relations; D007398:Interpersonal Relations; D009820:Ohio; D010350:Patient Credit and Collection / Q000379:methods*