Who's in charge here? You or your computer?!
To pinpoint problems, look at hardware, software, support training and the user. The problem may reside in any one, or several, of these areas.
Thompson
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D003199:Computer Systems / Q000592:standards*; D005653:Fund Raising / Q000458:organization & administration*; D008331:Management Information Systems / Q000592:standards*; D009816:Office Automation / Q000592:standards*; D012984:Software / Q000592:standards; D014481:United States; D014584:User-Computer Interface; D014941:Work Simplification