title: Lessons from UPS.
authors: J M
authors: JM
authors: Canton
mesh_terms: D003132:Commerce / Q000458:organization & administration*; D005260:Female; D006801:Humans; D008913:Minority Groups; D015279:Organizational Culture; D010559:Personnel Management / Q000592:standards*; D010934:Planning Techniques; D011177:Postal Service / Q000458:organization & administration; D013192:Staff Development / Q000379:methods; D014481:United States