Healthcare's quality orientation: implementation of total quality management at Sutter Health.
A hospital's commitment to quality has tremendous impact on all levels of the organization. In this article, the phases of total quality management implementation at Sutter General Hospital are presented. The theme of quality improvement through effective team work has reached to all departments including the medical record department.
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D002140:California; D005246:Feedback; D006769:Hospitals, General / Q000458:organization & administration / Q000592:standards; D008332:Management Quality Circles; D008500:Medical Records Department, Hospital / Q000458:organization & administration / Q000592:standards; D009096:Multi-Institutional Systems / Q000458:organization & administration / Q000592:standards*; D015279:Organizational Culture; D011340:Problem Solving; D011367:Professional Staff Committees; D011785:Quality Assurance, Health Care / Q000458:organization & administration*