Quality service management in health-care organizations.
This article discusses the importance of high-quality service delivery in health-care organizations and provides recommendations for managers who seek to develop service-oriented organizational cultures. Additionally, reasons why health-care organizations should be responsive to consumer needs are identified. These include humanistic, economic, efficiency, and marketing reasons. Suggestions for managers on how to improve services in their departments are also provided.
Johnson
J A
JA
Medical University of South Carolina.
D006739:Hospital Administration / Q000592:standards*; D015279:Organizational Culture; D017060:Patient Satisfaction; D010934:Planning Techniques; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States