title: Teamwork boosts quality at Wallace.
abstract: When the Wallace Co. ran into the oil-industry slump of the mid '80s, the company shifted gears to focus on long-term quality improvement. The increased emphasis on training and customer service won them the Baldrige Award in 1990.
authors: S
authors: S
authors: Overman
mesh_terms: D001363:Awards and Prizes; D007221:Industry / Q000592:standards*; D007318:Inservice Training / Q000458:organization & administration; D007324:Institutional Management Teams / Q000458:organization & administration; D010559:Personnel Management / Q000379:methods*; D011785:Quality Assurance, Health Care / Q000458:organization & administration; D013781:Texas