title: Using customer satisfaction surveys to improve service quality.
authors: York Health Authority.
authors: M
authors: M
authors: Learmonth
authors: M
authors: M
authors: Pryce-Jones
authors: B
authors: B
authors: Totterdell
mesh_terms: D003258:Consumer Behavior; D003625:Data Collection; D004739:England; D011787:Quality of Health Care; D013222:State Medicine