When patients complain. A special challenge--point and counterpoint.
Goldman
H B
HB
Harvard Community Health Plan, Boston, MA 02215.
Reinhard
J D
JD
Kroll
T Z
TZ
D003258:Consumer Behavior; D004282:Documentation; D006279:Health Maintenance Organizations / Q000458:organization & administration*; D008503:Medical Staff / Q000592:standards; D010817:Physician-Patient Relations; D014481:United States