Assessing the influence of adult day care on client satisfaction.
Using data collected from 74 adult day care centers, this study measured various program characteristics from four different categories of respondents--clients, caregivers, staff members, and administrators. The perceptions of these respondents were examined for their associations with each other and with client satisfaction. Three program characteristics, as perceived by clients, were significantly associated with client satisfaction (staff caring, general morale, and interior environment). The caregivers', staff members' and administrators' perceptions were not significantly associated with client satisfaction. In addition, most of these program component ratings were not significantly associated among clients, caregivers, staff members, and administrators.
Buelow
J R
JR
Brookdale Center on Aging, Hunter College/CUNY, New York City 10010.
Conrad
K J
KJ
D000328:Adult; D000368:Aged; D001291:Attitude of Health Personnel; D003631:Day Care, Medical / Q000458:organization & administration / Q000592:standards* / Q000706:statistics & numerical data; D005260:Female; D006272:Health Facility Environment; D006801:Humans; D008297:Male; D009013:Morale; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011369:Professional-Patient Relations; D011787:Quality of Health Care / Q000592:standards / Q000706:statistics & numerical data*; D012044:Regression Analysis; D012959:Socioeconomic Factors; D011795:Surveys and Questionnaires; D014481:United States