title: An emergency department perspective: Part II. Process review.
abstract: Webster defines process as a "series of actions or operations conducting to an end." Each of the many processes that may be involved with providing a service or procedure comprises many smaller steps. It is the monitoring of those steps that we call a process review. The process review for quality management begins when a patient perceives the need to receive emergency care. It embodies the technical and interpersonal aspects of the patients, and the staff's interpersonal relationships.
authors: Memorial Medical Center, Jacksonville, FL.
authors: M
authors: M
authors: Dagher
mesh_terms: D004636:Emergency Service, Hospital / Q000592:standards*; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D013597:Systems Analysis; D013647:Task Performance and Analysis; D014218:Triage / Q000458:organization & administration; D014481:United States