Playing the waiting game.
A project aimed at improving an outpatient department unearthed bad organisation and communication and poor environment. Penelope Dash describes how managers and clinicians worked together to tackle these problems and discovered that dramatic improvements could be made within existing resources.
Dash
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North West Thames Regional Health Authority.
D001071:Appointments and Schedules; D001943:Breast Neoplasms / Q000628:therapy; D002985:Clinical Protocols; D004739:England; D005260:Female; D006801:Humans; D008330:Management Audit; D010044:Outpatient Clinics, Hospital / Q000592:standards*; D010351:Patient Discharge; D010821:Physicians, Family; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D012017:Referral and Consultation / Q000592:standards