title: Customizing a customer relations program.
authors: Methodist Hospital, Indianapolis.
authors: J E
authors: JE
authors: Jones
authors: L S
authors: LS
authors: Myers
mesh_terms: D001291:Attitude of Health Personnel; D003142:Communication; D004650:Employee Performance Appraisal; D006746:Hospital Bed Capacity, 500 and over; D015285:Hospital-Patient Relations; D007196:Indiana; D007318:Inservice Training / Q000458:organization & administration*; D015274:Interdepartmental Relations; D008284:Maintenance and Engineering, Hospital / Q000592:standards*; D010934:Planning Techniques