Does greater usage of a health plan reduce satisfaction?
As health care providers assess the future of managed care, the satisfaction of individual purchasers becomes an important issue. Do they become disenchanted after heavier use of managed care plans--and if so, does that contrast with purchasers of indemnity plans? The authors explore such issues.
Gelb
B D
BD
Institute for Health Care Marketing, University of Houston.
Gaskins
J N
JN
Hendrickson
J G
JG
Iszard
J E
JE
D000704:Analysis of Variance; D001294:Attitude to Health; D002641:Chicago; D003625:Data Collection; D006279:Health Maintenance Organizations / Q000706:statistics & numerical data*; D006801:Humans; D007357:Insurance, Physician Services / Q000706:statistics & numerical data; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011243:Preferred Provider Organizations / Q000706:statistics & numerical data*; D013781:Texas