Service agreements: an integral tool for ensuring customer satisfaction.
This article describes the use of a unique quality tool at the Cleveland Clinic Foundation--service agreements between material management and its customers.
Iacobelli
L P
LP
Cleveland Clinic Foundation, OH 44195.
Lawrence
W P
WP
D003258:Consumer Behavior; D003284:Contract Services / Q000592:standards*; D005568:Forms and Records Control; D006746:Hospital Bed Capacity, 500 and over; D006770:Hospitals, Group Practice / Q000592:standards*; D008421:Materials Management, Hospital / Q000458:organization & administration*; D009820:Ohio; D011786:Quality Control