Comparing service quality expectations in hospitals and health care to other service businesses.
O'Connor
S J
SJ
St. Louis University Medical Center, MO 63104.
Shewchuk
R M
RM
D003132:Commerce / Q000592:standards*; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D015285:Hospital-Patient Relations; D006761:Hospitals / Q000592:standards*; D006801:Humans; D008389:Marketing of Health Services; D011787:Quality of Health Care / Q000706:statistics & numerical data*; D011795:Surveys and Questionnaires; D014481:United States