title: Satisfaction guaranteed?
authors: Department of Public Health Sciences, St. George's Hospital Medical School.
authors: J
authors: J
authors: Raftery
authors: G
authors: G
authors: Zarb
mesh_terms: D003258:Consumer Behavior / Q000706:statistics & numerical data*; D004739:England; D006761:Hospitals / Q000592:standards*; D012107:Research Design; D011795:Surveys and Questionnaires / Q000592:standards*