title: Implementing service guarantees--the Delta Dental Plan story.
authors: R E
authors: RE
authors: Hunter
authors: T
authors: T
authors: Raffio
mesh_terms: D003258:Consumer Behavior / Q000191:economics* / Q000706:statistics & numerical data; D007347:Insurance, Dental / Q000191:economics / Q000592:standards*; D008329:Managed Care Programs / Q000592:standards; D008404:Massachusetts; D016730:Program Development / Q000379:methods