title: Achieving the customer-oriented laboratory.
abstract: How should a lab be run? By attending to the unique needs of various clients: patients, physicians, and other internal and external users of its services.
authors: Milton S. Hershey Medical Center, Pennsylvania State University.
authors: W O
authors: WO
authors: Umiker
mesh_terms: D003258:Consumer Behavior; D007755:Laboratories, Hospital / Q000592:standards*; D015279:Organizational Culture; D010934:Planning Techniques; D015397:Program Evaluation / Q000379:methods; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States