Consumer satisfaction survey: an outcome measure for work services.
This article describes a consumer satisfaction survey of work services in a community mental health center. The development of a satisfaction survey tool is discussed, the results from 41 respondents are given, and the implications of the survey's results are outlined.
Miller
S H
SH
Northern New Hampshire Mental Health and Developmental Services, Berlin, NH.
D003156:Community Mental Health Services / Q000592:standards*; D016832:Employment, Supported / Q000592:standards*; D008722:Methods; D009513:New Hampshire; D017063:Outcome Assessment, Health Care; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care; D011795:Surveys and Questionnaires