Hospitals must close the gap between high price, low regard.
A recent survey on perceptions of value showed how poorly hospital services are regarded when compared with their cost. Arthur Sturm calls the survey disturbing, but even more disturbing is how lightly the healthcare industry seems to be taking the results.
Sturm
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D003258:Consumer Behavior / Q000191:economics*; D005249:Fees and Charges; D006761:Hospitals / Q000592:standards*; D011787:Quality of Health Care; D014481:United States