title: Creating the "spirit of service".
abstract: What does it take for a hospital to achieve excellence in the area of customer service? How can customer service be improved within a large and complex healthcare facility? Many hospitals are currently seeking answers to these questions.
authors: Children's Hospital Medical Center of Akron.
authors: J M
authors: JM
authors: Athans
authors: M
authors: M
authors: Humphrey
authors: D
authors: D
authors: Albanese
authors: S
authors: S
authors: Carmer
authors: L
authors: L
authors: Clough
authors: V
authors: V
authors: DeGeorge
authors: C B
authors: CB
authors: Hofmann
authors: C
authors: C
authors: O'Connor
authors: D
authors: D
authors: Olms
authors: S
authors: S
authors: Reitz
mesh_terms: D001291:Attitude of Health Personnel; D002648:Child; D006744:Hospital Bed Capacity, 100 to 299; D015285:Hospital-Patient Relations; D006776:Hospitals, Pediatric / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D009820:Ohio; D015279:Organizational Culture; D017060:Patient Satisfaction; D011367:Professional Staff Committees; D011369:Professional-Patient Relations; D011785:Quality Assurance, Health Care / Q000458:organization & administration*