title: Understanding complaints.
authors: Special Hospitals Service Authority.
authors: C
authors: C
authors: Kaye
authors: T
authors: T
authors: MacManus
mesh_terms: D001291:Attitude of Health Personnel; D003258:Consumer Behavior; D015285:Hospital-Patient Relations; D011641:Public Relations; D013222:State Medicine / Q000592:standards*; D011795:Surveys and Questionnaires; D006113:United Kingdom