Making the most of the shift to outpatient services.
As hospitals watch an increasing percentage of their business shift to the outpatient setting, they will have to adapt their facilities and services to the new requirements of ambulatory care. Convenience and accessibility head the list of patient expectations. The following case studies show how two hospitals captured more ambulatory business in their markets--one by expanding its home health care program, the other by introducing management control systems and streamlining operations.
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D000553:Ambulatory Care / Q000458:organization & administration*; D000555:Ambulatory Care Information Systems; D004526:Efficiency; D006699:Home Care Services / Q000458:organization & administration*; D006744:Hospital Bed Capacity, 100 to 299; D006754:Hospital Restructuring / Q000458:organization & administration*; D006801:Humans; D011357:Product Line Management / Q000458:organization & administration*; D014481:United States