An emergency department perspective: Part II. Process review.
Webster defines process as a "series of actions or operations conducting to an end." Each of the many processes that may be involved with providing a service or procedure comprises many smaller steps. It is the monitoring of those steps that we call a process review. The process review for quality management begins when a patient perceives the need to receive emergency care. It embodies the technical and interpersonal aspects of the patients, and the staff's interpersonal relationships.
Dagher
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Memorial Medical Center, Jacksonville, FL.
D004636:Emergency Service, Hospital / Q000592:standards*; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D013597:Systems Analysis; D013647:Task Performance and Analysis; D014218:Triage / Q000458:organization & administration; D014481:United States