Provider satisfaction: an analysis based on expectation.
Provider organizations will need to be in closer touch with their medical staffs in order to successfully anticipate and react to the many changes that lie ahead in the financing and delivery of health care services. This will mean understanding both physicians feelings and expectations. If you were asked today how satisfied your physicians are with your HMO, what would be your reply? How would you know? This staff-model HMO conducted a formal survey of its physicians to determine their expectations of the organization and their level of satisfaction with their work and environment. Such a tool is recommended for others interested in maintaining good relations with their physicians.
CIGNA Healthplan of Arizona, Tempe.
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Moore
D001130:Arizona; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D005069:Evaluation Studies as Topic; D006279:Health Maintenance Organizations / Q000592:standards* / Q000706:statistics & numerical data; D008503:Medical Staff / Q000706:statistics & numerical data*; D011795:Surveys and Questionnaires