Patient satisfaction: the impact of past experience.
The effects of previous hospital experiences on satisfaction with subsequent hospital experiences are significant and cannot be ignored. The study findings suggest that prior satisfaction with the health care system in general and with the same hospital when applicable has a significant influence on patient evaluations of current hospital experience. Suggestions are offered to manage the effects of prior satisfaction on patient evaluations of current hospital experience.
John
J
J
Bentley College.
D000293:Adolescent; D000328:Adult; D000368:Aged; D000704:Analysis of Variance; D001294:Attitude to Health; D002755:Choice Behavior; D005260:Female; D015285:Hospital-Patient Relations; D006761:Hospitals / Q000592:standards* / Q000706:statistics & numerical data; D006801:Humans; D008297:Male; D008875:Middle Aged; D010351:Patient Discharge / Q000706:statistics & numerical data; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011795:Surveys and Questionnaires; D014481:United States