Effects of participative decision making in central supply department: a case study.
This is an account of an effort to develop a culture of quality in a small service department of a major provincial hospital--in the belief that this could only be brought about by encouraging workers to take a larger degree of control over their work and the way in which it is carried out. The charge nurse, finding herself in a situation which amounted to a crisis in the work of the department and the lives of the staff, introduced a process which sought to establish that control. This account is derived from the journal of the charge nurse over the period of five months during which the changes occurred.
Baker
H M
HM
University of Western Sydney.
D001315:Australia; D002495:Central Supply, Hospital / Q000458:organization & administration* / Q000592:standards; D003659:Decision Making, Organizational; D015279:Organizational Culture; D011787:Quality of Health Care