Employing a systems approach to customer satisfaction.
The need to meet customers' expectations is one of the driving forces in healthcare today. Organizations can achieve this goal most effectively by using rational and systematic problem-solving approaches. This article describes systems theory as a problem-solving method that analyzes and implements customer satisfaction data to produce the desired result of increased customer satisfaction levels and economic growth.
Bellen
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Genesee Region Home Care Association, Inc., Rochester, NY.
D003258:Consumer Behavior; D004496:Education, Continuing; D005568:Forms and Records Control; D006699:Home Care Services / Q000458:organization & administration / Q000592:standards*; D009518:New York; D011340:Problem Solving; D011785:Quality Assurance, Health Care / Q000458:organization & administration; D011795:Surveys and Questionnaires; D013598:Systems Theory