Continuous quality improvement as an ideal in hospital practice.
Continuous quality improvement (CQI) is an important part of successfully managing change in health care. This article describes a CQI plan and process created to develop a comprehensive plan for a rapidly evolving organization. Four key components of the planning process are described: initial initiatives, customer service orientation, teamwork approach, and physician involvement. A case study is also included to illustrate how one CQI plan and process was implemented and evaluated.
Reeves
S
S
Parkland Memorial Hospital, Dallas, TX, USA.
Matney
K
K
Crane
V
V
D003258:Consumer Behavior; D011307:Drug Prescriptions; D006739:Hospital Administration / Q000379:methods / Q000592:standards*; D018578:Hospital-Physician Relations; D008332:Management Quality Circles; D009936:Organizational Innovation; D010351:Patient Discharge / Q000592:standards; D010607:Pharmacy Service, Hospital / Q000592:standards; D010934:Planning Techniques; D013781:Texas; D017749:Total Quality Management / Q000458:organization & administration*