Rectification of the primary data obtained by a patients' satisfaction survey.
Examines an attempt at implementation of a total quality management programme in a university hospital in the Czech Republic where patient satisfaction was found to be very high. Tentatively ascribes the "generosity error" to the historic experience of the population. Demonstrates that this factor may be compensated for by a mathematical process ("rectification"), which is derived from the assessment of every respondent's general scale.
Kasalová
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University Hospital of Královské Vinolhrady, Prague, Czech Republic.
D018153:Czech Republic; D003625:Data Collection / Q000379:methods; D003627:Data Interpretation, Statistical; D005163:Factor Analysis, Statistical; D006302:Health Services Research / Q000379:methods*; D006785:Hospitals, University / Q000592:standards*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D012067:Religion; D015203:Reproducibility of Results; D017749:Total Quality Management / Q000706:statistics & numerical data