Analysis of the use of reference services in an academic health sciences library.
In 1991, the Reference and Information Services staff of the Alfred Taubman Medical Library at the University of Michigan gathered data on the use of the reference desk, including the frequency and types of assistance requested by different user groups throughout the year. Recommendations based on the results of this study led to improved service as well as more efficient use of staff resources.
Sullivan
W
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Library of Rush University, Chicago, IL 60612.
Schoppmann
L A
LA
Redman
P M
PM
D003256:Community Participation / Q000706:statistics & numerical data; D003625:Data Collection; D005568:Forms and Records Control / Q000379:methods; D007255:Information Services / Q000706:statistics & numerical data*; D007993:Libraries, Medical / Q000706:statistics & numerical data*; D008824:Michigan; D010561:Personnel Staffing and Scheduling / Q000592:standards; D015397:Program Evaluation / Q000379:methods / Q000706:statistics & numerical data; D013997:Time Factors; D014600:Utilization Review / Q000706:statistics & numerical data*; D000078329:Workforce