Using a team approach to implement automatic printing of pathology/radiology reports.
In a quality environment, improvement starts with a commitment from top management and flows down to all levels in the organization. One of the many ways in which an organization can demonstrate this commitment is by first listening to customers and then taking actions to improve services based on the identified needs of those the organization serves. This article describes a quality process in action and demonstrates how teamwork and commitment can produce the desired outcome: customer satisfaction.
Baptist Memorial Hospital, Memphis, TN.
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D003258:Consumer Behavior; D006746:Hospital Bed Capacity, 500 and over; D015274:Interdepartmental Relations; D008330:Management Audit / Q000379:methods*; D008332:Management Quality Circles / Q000458:organization & administration*; D008499:Medical Records / Q000592:standards*; D010337:Pathology Department, Hospital / Q000458:organization & administration / Q000592:standards*; D010934:Planning Techniques; D011872:Radiology Department, Hospital / Q000458:organization & administration / Q000592:standards*; D012107:Research Design; D013647:Task Performance and Analysis; D013714:Tennessee