Southern California Edison's performance standards: an employer's key to quality care delivery.
One of the most significant lessons learned from this process is that setting objectives with performance standards is the key to continuous quality improvement. The critical differences between health administration and health management are threefold: (1) performance standards are developed with clarity, (2) care delivery is monitored and measured against these standards, and (3) improvements are made based on information from these measurements.
Schmitz
M F
MF
Southern California Edison, Rosemead, CA.
Ryan
P
P
Walker
J L
JL
Sokolov
J J
JJ
D002140:California; D003362:Cost-Benefit Analysis; D017598:Efficiency, Organizational / Q000592:standards; D004560:Electricity; D005568:Forms and Records Control; D006264:Health Benefit Plans, Employee / Q000592:standards*; D006801:Humans; D007221:Industry / Q000592:standards; D007345:Insurance Claim Review / Q000592:standards; D008329:Managed Care Programs / Q000592:standards; D008330:Management Audit / Q000592:standards*; D017146:Models, Organizational; D009786:Occupational Health Services / Q000592:standards*; D017060:Patient Satisfaction; D012308:Risk Management / Q000379:methods