A TQM model for home care coordination & provider partnering.
Quality Improvement Teams can identify areas of customer dissatisfaction and raise coordinators' and caregivers' awareness of problems. Through home care coordination--whereby an expert home care nurse develops partnerships with key referral sources and facilities--they improved services and built both market share and service excellence into the wellness continuum.
Northern California Region of Care Home Health Services, Inc., San Leandro.
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Smith
D002140:California; D003142:Communication; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D003266:Continuity of Patient Care / Q000458:organization & administration* / Q000592:standards; D006699:Home Care Services / Q000458:organization & administration / Q000592:standards*; D008332:Management Quality Circles; D006278:Medicare; D010347:Patient Care Planning / Q000458:organization & administration / Q000592:standards; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D012017:Referral and Consultation; D014481:United States