Performance improvement review: implementation of total quality in medical information services.
The University of Michigan Medical Center (UMCC) has received national recognition for its leadership role in total quality management (TQM). In 1990, UMMC was awarded the third annual Commitment to Quality Award presented by The Healthcare Forum (San Francisco) and Witt Associates, Inc. (Chicago). This award is the only national award for quality given to health care organizations in the United States. This article discusses the evolution of the total quality process (TQP) at a large academic teaching center and the implementation of that process into Medical Information Services (MIS) daily work environment.
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University of Michigan Medical Center, Ann Arbor.
Oxford
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D000046:Academic Medical Centers / Q000458:organization & administration / Q000592:standards; D001363:Awards and Prizes; D005568:Forms and Records Control; D006746:Hospital Bed Capacity, 500 and over; D006751:Hospital Information Systems / Q000458:organization & administration / Q000592:standards*; D008332:Management Quality Circles; D008824:Michigan; D017146:Models, Organizational; D010934:Planning Techniques; D016730:Program Development; D017749:Total Quality Management / Q000458:organization & administration*