Quality down under: if we knew then what we know now.
Australian health care's approach to performance improvement increasingly includes the use of total quality management (TQM) and its component principles and methods. Implementation experiences have confirmed TQM's relevance in the Australian health care environment, senior management's pivotal role, and the range of factors required for success. Ways of influencing executive behavioral change and streamlining implementation are discussed.
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D001315:Australia; D003695:Delivery of Health Care / Q000458:organization & administration / Q000592:standards*; D018166:Health Care Reform / Q000458:organization & administration / Q000592:standards; D006801:Humans; D007400:Interprofessional Relations; D018024:Peer Review, Health Care; D010865:Pilot Projects; D011795:Surveys and Questionnaires; D017749:Total Quality Management / Q000458:organization & administration*