An integrated approach to hospital strategic planning, quality assurance, and continuous quality improvement.
Like many other healthcare organizations today, the authors' facility, a 306-bed acute care community hospital in Michigan, strives to visualize and make a transition from traditional quality assurance to continuous quality improvement. The Juran Trilogy provided the insight that strategic planning, measurement, and continuous improvement must exist side by side. At the authors' facility, this realization resulted in the hospital quality plan, which treats each of these components as part of the foundation for quality. The authors explain this model and the reporting and communication mechanisms that support it.
Day
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Bon Secours Hospital, Grosse Pointe, MI, USA.
Gardner
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Herba
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D003142:Communication; D003195:Computer Communication Networks; D004282:Documentation; D005568:Forms and Records Control; D006745:Hospital Bed Capacity, 300 to 499; D006764:Hospitals, Community / Q000592:standards*; D008722:Methods; D008824:Michigan; D017146:Models, Organizational; D009937:Organizational Objectives; D010934:Planning Techniques; D011785:Quality Assurance, Health Care / Q000458:organization & administration* / Q000592:standards; D017749:Total Quality Management / Q000458:organization & administration* / Q000592:standards