Quality improvement--boon or boondoggle?
Is quality improvement (QI) reducing healthcare costs while improving patient care? Researchers find that QI has improved employee satisfaction and morale, but it was designed to do more. One solution is to use problem-solving techniques to help teams identify the level at which they want to address a problem, whether that be the subinstitutional, institutional, or system level. If QI is to fulfill its promise, skilled managers must create effective teams capable of defining and solving complex problems.
Paterson
M A
MA
Department of Health Care Administration, University of Nevada, Las Vegas.
Wendel
J
J
D017598:Efficiency, Organizational; D005069:Evaluation Studies as Topic; D006739:Hospital Administration / Q000592:standards*; D006740:Hospital Administrators; D008332:Management Quality Circles; D008722:Methods; D011340:Problem Solving; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States