Teamwork fosters successful, pleasing environment for patient accounts employees.
If a patient accounts manager can cultivate teamwork successfully--if he or she can "tear down the walls" and "open up the lines of communication"--a positive and productive working environment can be created. Too often, though, invisible barriers exist within a patient accounts department: One area is in conflict with another area, representatives from each area blaming the other for high receivables and low cash flow. If this situation exists, the atmosphere it creates ultimately is reflected in every employee's performance. Further, if a patient accounts manager is engulfed by this atmosphere, his or her support staff certainly will be affected adversely.
Baystate Medical Center, Springfield, MA.
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Brunner
D008404:Massachusetts; D010350:Patient Credit and Collection / Q000458:organization & administration*; D010559:Personnel Management / Q000379:methods*; D011367:Professional Staff Committees; D017132:Workplace