Polling patients with self-administered surveys.
After this paper describes how various forms of the self-administered survey can affect response to patient surveys, it compares survey response to two patient surveys-one conducted in a waiting room and the other conducted by mail. The waiting room survey produced a higher rate and speed of response, and resulted in more respondents with favorable attitudes toward the medical facility and the survey.
Dommeyer
C J
CJ
School of Business Administration, California State University, Northridge 91328, USA.
Feldman
J
J
Davis
W
W
D002140:California; D003625:Data Collection / Q000379:methods*; D006272:Health Facility Environment; D006302:Health Services Research / Q000379:methods; D006801:Humans; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010362:Patients' Rooms; D011177:Postal Service; D011216:Practice Management, Medical / Q000592:standards*; D011795:Surveys and Questionnaires