Approaches to employees grievance handling in hospitals.
A grievance is a discontent or dissatisfaction caused by various reasons in hospitals. The grievances affect the individual performance and poor quality of services inspite of high investment on highly qualified manpower and sophisticated technology. The grievances can be identified by direct observation, grievance procedure, gripe boxes, open door policy and exit interview etc. The grievances need proper and prompt handling at the level of occurrence. A four stage method is suggested for successful handling of grievances.
Dept. of Dental Surgery, Medical College, Agra.
S K
SK
Katharia
D004648:Employee Grievances / Q000458:organization & administration*; D017408:Guidelines as Topic; D007194:India; D010557:Personnel Administration, Hospital / Q000379:methods*; D010934:Planning Techniques