When the physician's plan becomes the customer's health maintenance organization.
A major customer of a health maintenance organization (HMO) demands more accountability and a drastic reduction in pricing. The crisis creates an opening for the management of a physician-sponsored HMO to make substantial improvements in its managed care capabilities. The article outlines practical strategies and tactics to meet the customer's demands and seize the opportunity to change.
Greater Atlantic Health Service, Philadelphia, PA.
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D002204:Capitation Fee / Q000592:standards; D003258:Consumer Behavior / Q000191:economics; D003363:Cost Control / Q000379:methods; D006264:Health Benefit Plans, Employee / Q000191:economics*; D006279:Health Maintenance Organizations / Q000191:economics*; D017008:Negotiating; D009937:Organizational Objectives; D014481:United States