Benchmarking for strategic action.
By focusing on three key elements--customer expectations, competitor strengths and vulnerabilities, and organizational competencies--a company's benchmarking effort can be designed to drive the strategic planning process.
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Jennings
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Westfall
D003365:Costs and Cost Analysis / Q000379:methods; D003659:Decision Making, Organizational; D004465:Economic Competition; D007221:Industry / Q000458:organization & administration / Q000592:standards*; D008962:Models, Theoretical; D010934:Planning Techniques; D011357:Product Line Management / Q000191:economics / Q000458:organization & administration / Q000592:standards*; D011786:Quality Control; D014481:United States