Using TQM to forge customer-driven strategic planning.
Arvantes
J C
JC
D003258:Consumer Behavior; D006752:Hospital Planning / Q000458:organization & administration / Q000592:standards*; D017146:Models, Organizational; D010934:Planning Techniques; D013597:Systems Analysis; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States