TQM and the financial function.
The author maintains that financial officers should take a leadership role to improve the processes that provide value to a company's internal and external customers. He suggests several ways that the financial function can participate in and contribute to total quality management.
CBI Industries, Inc., Oak Brook, IL.
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AJ
Schneider
D000288:Administrative Personnel; D003258:Consumer Behavior; D017046:Cost Savings; D003625:Data Collection; D004526:Efficiency; D005376:Financial Management / Q000379:methods / Q000592:standards*; D007221:Industry / Q000458:organization & administration / Q000592:standards*; D007857:Leadership; D010934:Planning Techniques; D011785:Quality Assurance, Health Care / Q000191:economics / Q000458:organization & administration; D011786:Quality Control; D014481:United States