Quality assurance: a prescription for success.
Provides a theoretical and practical overview of one organization's total quality management initiative. Concentrates particularly on the pursuit and achievement of registration against the quality assurance standard BS 5750/ISO 9002. The organization is a public sector trading agency providing a financial internal audit service to a range of clients within the NHS.
Mersey Internal Audit Agency, Liverpool, UK.
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Connor
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Crowley
D004739:England; D008330:Management Audit / Q000458:organization & administration / Q000592:standards*; D010934:Planning Techniques; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D013222:State Medicine / Q000458:organization & administration / Q000592:standards*; D017749:Total Quality Management / Q000458:organization & administration*