Patient satisfaction and the cost/quality equation.
Measuring patient satisfaction with health care treatment and delivery and making necessary adjustments can pay back big dividends to employers, payers, and providers in the form of cost savings and improved quality of care.
Press
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Press, Ganey Associates, Inc., South Bend, IN.
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D003625:Data Collection; D006302:Health Services Research / Q000379:methods*; D015285:Hospital-Patient Relations; D017060:Patient Satisfaction / Q000191:economics* / Q000706:statistics & numerical data; D010934:Planning Techniques; D011787:Quality of Health Care / Q000191:economics*; D014481:United States