How we improved turn around time through voice-communication technology.
This hospital phlebotomy team tackled their age-old turn around time (TAT) problem by implementing a technology that is becoming commonplace in a variety of businesses. Through the use of two-way communication headsets, this hospital laboratory significantly reduced TAT, improved service perceptions by the medical and nursing staffs, and diminished stress levels of the venipuncture team.
Moses H. Cone Memorial Hospital, Greensboro, NC.
T G
TG
Field
R L
RL
Whitehead
D001800:Blood Specimen Collection; D001815:Bloodletting; D003195:Computer Communication Networks / Q000295:instrumentation*; D007755:Laboratories, Hospital / Q000458:organization & administration*; D009657:North Carolina; D013995:Time; D014831:Voice; D014941:Work Simplification