Quality health care: identifying and meeting customer needs.
Pitt
C
C
Coopers & Lybrand, London, UK.
D006301:Health Services Needs and Demand; D015285:Hospital-Patient Relations; D010344:Patient Advocacy; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000592:standards*; D013222:State Medicine / Q000592:standards; D006113:United Kingdom