Patient evaluation of care within a multidisciplinary breast care center.
To understand patient perceptions of multidisciplinary medical care, a survey instrument was developed to poll 1,023 consecutive visitors to the University of Michigan Breast Care Center (BCC). Factors influencing patient satisfaction included staff concern for patients, one-stop shopping, medical thoroughness, and length of waiting in the reception area (negative correlation). These factors are well addressed by a multidisciplinary approach to medical care. Similar models of multidisciplinary care can probably be implemented at other institutions and in other clinical settings.
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Robert Wood Johnson Medical School/University of Medicine and Dentistry of New Jersey, USA.
Ehrlich
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Carpenter
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D000328:Adult; D001943:Breast Neoplasms / Q000175:diagnosis / Q000453:epidemiology / Q000628:therapy; D002173:Cancer Care Facilities / Q000592:standards*; D005260:Female; D006801:Humans; D008824:Michigan / Q000453:epidemiology; D008875:Middle Aged; D017146:Models, Organizational; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D018802:Patient-Centered Care / Q000592:standards*; D015397:Program Evaluation; D012044:Regression Analysis; D011795:Surveys and Questionnaires; D014932:Women's Health Services / Q000592:standards