When the physician's plan becomes the customer's health maintenance organization.
A major customer of a health maintenance organization (HMO) demands more accountability and a drastic reduction in pricing. The crisis creates an opening for the management of a physician-sponsored HMO to make substantial improvements in its managed care capabilities. The article outlines practical strategies and tactics to meet the customer's demands and seize the opportunity to change.
Monfiletto
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Greater Atlantic Health Service, Philadelphia, PA.
D002204:Capitation Fee / Q000592:standards; D003258:Consumer Behavior / Q000191:economics; D003363:Cost Control / Q000379:methods; D006264:Health Benefit Plans, Employee / Q000191:economics*; D006279:Health Maintenance Organizations / Q000191:economics*; D017008:Negotiating; D009937:Organizational Objectives; D014481:United States