The impact of CQI on human resources management.
If CQI is to become a mind-set and not simply a management fad, adjustments need to be made in all aspects of management, especially human resources management. This article will consider the impact of CQI on human resources philosophy and practice in health services organizations. The effects will be illustrated by the experiences of a group of human resources managers and the organizations in which they work.
Department of Health Services Administration, University of Alabama, Birmingham 35294, USA.
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Haddock
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Nosky
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Fargason
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Kurz
D004650:Employee Performance Appraisal / Q000458:organization & administration / Q000592:standards*; D005246:Feedback; D008332:Management Quality Circles; D008960:Models, Psychological; D015279:Organizational Culture; D010557:Personnel Administration, Hospital / Q000379:methods / Q000592:standards*; D011590:Psychology, Industrial; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States