Complaints bring bad news, doctors learn good news habits through hospital patient relations sessions.
D003142:Communication; D004645:Empathy; D006746:Hospital Bed Capacity, 500 and over; D008505:Medical Staff, Hospital / Q000193:education* / Q000523:psychology; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D012495:San Francisco; D013192:Staff Development / Q000379:methods; D014342:Truth Disclosure