Aggression: one hospital responds.
Aggression in the healthcare system is a reality that can no longer be forgotten or ignored. The problem extends beyond what to do when someone is aggressive. What is needed is a comprehensive program that addresses prevention, intervention and evaluation. In this article, the authors describe the process that Lions Gate Hospital experienced while addressing the complex issue of aggressive behaviour.
Lions Gate Hospital, North Vancouver, British Columbia.
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Harwood
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McIndoe
D000374:Aggression; D001955:British Columbia; D003659:Decision Making, Organizational; D004648:Employee Grievances / Q000592:standards*; D006746:Hospital Bed Capacity, 500 and over; D006764:Hospitals, Community; D006801:Humans; D009740:Nursing Staff / Q000193:education; D010557:Personnel Administration, Hospital / Q000592:standards*; D012308:Risk Management; D012637:Security Measures