TQM in discharge planning: who is the customer?
Baker
J
J
Henry Ford Hospital, Detroit, MI.
Mull
K
K
Wollner
I
I
Zatirka
G
G
D005568:Forms and Records Control; D006746:Hospital Bed Capacity, 500 and over; D008332:Management Quality Circles; D008824:Michigan; D010351:Patient Discharge / Q000592:standards*; D017060:Patient Satisfaction; D010934:Planning Techniques; D017749:Total Quality Management / Q000458:organization & administration*