Quality management in health care environments.
Thames Valley University School of Management, Ealing, London, UK.
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Roberts
D001900:Boston; D003258:Consumer Behavior; D006739:Hospital Administration / Q000379:methods / Q000592:standards*; D015285:Hospital-Patient Relations; D017146:Models, Organizational; D015279:Organizational Culture; D010344:Patient Advocacy; D010934:Planning Techniques; D013222:State Medicine; D017749:Total Quality Management / Q000458:organization & administration*; D006113:United Kingdom