The great American turnaround through teamwork visioning.
Product and process quality are no longer sufficient to ensure operational excellence, regardless of enterprise. Quality is now a given with latent customer satisfaction the mission. Breakthrough excellence will occur only when individual attitude and behavior toward customer sensitivity and satisfaction become an obsession, a way of team life.
Alban Associates, Inc., Hunt Valley, MD.
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Alban
D003132:Commerce / Q000592:standards*; D006801:Humans; D007324:Institutional Management Teams; D009936:Organizational Innovation; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States