Strategic planning for hotel operations: The Ritz-Carlton Hotel Company (Part II).
The Ritz-Carlton Hotel Company won the Malcolm Baldrige National Quality Award in 1992. One key to its success is its strategic planning process. In this second part of a two-part article, Stephen Shriver concludes his review of the Ritz-Carlton's approach to strategic planning. Shriver begins by outlining some key steps in plan development and goes on to describe how the Ritz-Carlton disseminates, implements, and evaluates the plan.
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D003132:Commerce / Q000592:standards*; D005568:Forms and Records Control; D006798:Housing / Q000592:standards; D008332:Management Quality Circles; D009936:Organizational Innovation; D017749:Total Quality Management / Q000458:organization & administration*; D014195:Travel; D014481:United States