Designing--and sustaining the gains from--a service strategy.
Every company needs to develop a strategic approach to customer service. This article describes how to structure a service strategy, and how business partnerships can be used to enhance the customer service function.
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D003132:Commerce / Q000458:organization & administration / Q000592:standards*; D003258:Consumer Behavior; D009935:Organizational Affiliation; D009937:Organizational Objectives; D010934:Planning Techniques; D014481:United States