Providing a personal service in the Trent Region.
Reports evaluation of the Trent Regional Health Authority's "Providing a Personal Service" initiative, one of the first major quality management strategies in the NHS. The evaluation highlights the key elements which supported this initiative and suggests some ways in which its progress can be sustained. Many of the comments are applicable to other approaches to quality management.
Schofield
A
A
Centre for Quality Care, University of Manchester.
Raynes
N
N
D004739:England; D015285:Hospital-Patient Relations; D008330:Management Audit; D009937:Organizational Objectives; D010344:Patient Advocacy / Q000592:standards*; D016730:Program Development / Q000379:methods; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D013222:State Medicine / Q000592:standards