As HMOs know, the key is customer satisfaction.
Sachs
M
M
Sachs Group, Evanston, IL.
D003625:Data Collection; D006279:Health Maintenance Organizations / Q000458:organization & administration / Q000706:statistics & numerical data*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011787:Quality of Health Care; D014481:United States