Internal surveys an ideal way to measure service expectations.
Artz
J
J
Human Resources Inc., Chicago.
D001291:Attitude of Health Personnel; D003258:Consumer Behavior; D005069:Evaluation Studies as Topic; D006739:Hospital Administration / Q000379:methods / Q000592:standards; D010564:Personnel, Hospital / Q000523:psychology / Q000706:statistics & numerical data; D011787:Quality of Health Care / Q000706:statistics & numerical data*; D011795:Surveys and Questionnaires; D014481:United States