Implementing total quality management and reshaping delivery systems in a community hospital.
In today's healthcare marketplace, leadership requires more than the delivery of technologically sophisticated patient care. Leadership can be accomplished only by an organization energized with a mission that focuses on providing high-quality, technologically sophisticated, and cost-effective primary healthcare. The paradigm shift to total quality management at the authors' not-for-profit community hospital involved not only the adoption of the philosophy, tools, and techniques espoused by quality experts, but also a restructuring of the organization from a hierarchical format to one focused on the patient.
Memorial Hospital at Oconomowoc, WI.
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Weiss
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Guy
D003159:Community-Institutional Relations; D006744:Hospital Bed Capacity, 100 to 299; D006754:Hospital Restructuring / Q000458:organization & administration*; D015285:Hospital-Patient Relations; D006764:Hospitals, Community / Q000458:organization & administration / Q000592:standards*; D006788:Hospitals, Voluntary / Q000458:organization & administration / Q000592:standards; D007857:Leadership; D017146:Models, Organizational; D015279:Organizational Culture; D009936:Organizational Innovation; D017749:Total Quality Management / Q000458:organization & administration*; D014922:Wisconsin