Creating a culture of innovation and quality at 3M.
Through over 90 years of trial and error, 3M has developed a culture that effectively supports both quality and innovation. This article discusses some of the historical events that helped form this culture; the relationship between innovation and continuous quality improvement; and some of the philosophies, practices, and policies that provide for the day-to-day care and feeding of the innovator at 3M.
3M Health Care, St. Paul, MN.
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D003258:Consumer Behavior; D004059:Diffusion of Innovation; D004649:Employee Incentive Plans; D006801:Humans; D007221:Industry / Q000458:organization & administration / Q000592:standards*; D008910:Minnesota; D015279:Organizational Culture; D009936:Organizational Innovation; D016134:Organizational Policy; D011209:Power, Psychological; D011590:Psychology, Industrial; D017749:Total Quality Management / Q000458:organization & administration*