Patient representative brings human touch to quality management.
Givner
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ES
Mulroney-Leitch
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R
D003142:Communication; D003659:Decision Making, Organizational; D015285:Hospital-Patient Relations; D006769:Hospitals, General / Q000458:organization & administration / Q000592:standards; D006801:Humans; D009674:Nova Scotia; D010344:Patient Advocacy; D017060:Patient Satisfaction; D017749:Total Quality Management