Total quality management: the bridge to customer satisfaction.
American Health Care Association, Washington, DC.
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Tishman
D008332:Management Quality Circles; D009735:Nursing Homes / Q000458:organization & administration / Q000592:standards*; D009937:Organizational Objectives; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States