Change management in the public sector.
Summarizes the management of change in a high profile public service with more than its fair share of political influences. Demonstrates the scale of change possible, given a clear strategy and a strong managerial commitment. Argues that this leads to high productivity, quality and value for money, with a strong element of organizational loyalty and ownership of the end product.
Northumbria Ambulance Service NHS Trust, UK.
L
L
Caple
D000552:Ambulances; D009936:Organizational Innovation; D011639:Public Opinion; D017150:Public Sector; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom