Managing quality--the strategy for survival.
Everywhere I go today, health care management is saying all the latest words--total quality management, continuous quality improvement, benchmarking, critical pathways--but most are doing the same old stuff. Saying it and doing it are quite different. What has worked in the past will not be good enough for the future. Making the change is not optional, it is the price of admission to the marketplace.
Philip Crosby Associates, Winter Park, FL.
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Breedlove
D008329:Managed Care Programs / Q000592:standards; D010934:Planning Techniques; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States