The leader's role in implementing total quality management.
Quality experts state that ineffective leadership can hinder and even destroy efforts to implement total quality management (TQM). However, they rarely discuss the specific actions leaders should take in implementing TQM and when leaders should take them. This article discusses a four-phase TQM implementation model that includes specifications for leadership actions at each step.
Gaucher
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University of Michigan Hospitals, Ann Arbor.
Kratochwill
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EW
D003659:Decision Making, Organizational; D006740:Hospital Administrators; D006785:Hospitals, University / Q000458:organization & administration / Q000592:standards; D006801:Humans; D007857:Leadership; D008824:Michigan; D017146:Models, Organizational; D009936:Organizational Innovation; D010565:Persuasive Communication; D010934:Planning Techniques; D016730:Program Development; D012380:Role; D017749:Total Quality Management / Q000458:organization & administration*