Achieving superior performance through process improvement.
The regular and continuous use of process improvement practices leads to superior performance, according to an international study of management practices. Process improvements enable hospitals to translate total quality management (TQM) and continuous quality improvement (CQI) initiatives into action. This article presents a step-by-step approach to process improvement in the hospital environment.
Mahlen
K A
KA
Ernst & Young, Minneapolis, MN.
D008330:Management Audit / Q000379:methods*; D008421:Materials Management, Hospital / Q000458:organization & administration / Q000592:standards*; D017146:Models, Organizational; D010934:Planning Techniques; D017064:Process Assessment, Health Care / Q000458:organization & administration*; D011785:Quality Assurance, Health Care / Q000458:organization & administration; D012107:Research Design; D014481:United States