Fostering staff ownership of cardiovascular program improvement. Part one: Standardizing care.
This is the first of a two-part series discussing the role that hospital staff play in improving a heart program's ability to compete in the changing heart-services market. It examines the need to provide staff with information about larger, external changes so that there is a basis for understanding why change must occur within the program. Specifically, this first part addresses the role that staff can play in a key competitive strategy: standardization of care. Part Two will outline the importance of providing staff with information and feedback on the impact of their efforts to manage costs and quality.
McGinnity
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Aspen Healthcare Metrics, Inc. Denver, CO, USA.
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D016507:Cardiology Service, Hospital / Q000458:organization & administration / Q000592:standards*; D002985:Clinical Protocols; D004465:Economic Competition; D009042:Motivation; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration; D010067:Ownership; D010934:Planning Techniques; D013192:Staff Development / Q000379:methods*; D014481:United States