Communicating quality improvement through a hospital newsletter.
Healthcare organizations across the United States are embracing the tenets of continuous quality improvement. The challenge is to disseminate information about this quality activity throughout the organization. A monthly newsletter serves two vital purposes: to share the improvements and to generate more enthusiasm and participation by staff members. This article gives practical suggestions for promoting a monthly newsletter. Preparation of an informative newsletter requires a significant investment of time and effort. However, the positive results of providing facilitywide communications can make it worth the effort. The current availability of relatively inexpensive desktop publishing computer software programs has made the process much easier.
Tietz
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Olin E. Teague Veterans Center, Temple, TX, USA.
Tabor
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D006787:Hospitals, Veterans; D015274:Interdepartmental Relations; D008145:Louisiana; D010506:Periodicals as Topic; D013781:Texas; D017749:Total Quality Management / Q000379:methods*; D014481:United States; D014925:Wit and Humor as Topic