Reengineering: how to create radical organization-wide improvement.
Although reengineering may be considered by some as "the latest management fad," when applied broadly and boldly across the organization it can be a powerful driver to create sustainable and dramatic improvement throughout the organization. Thought-leading managers in healthcare should gain an understanding of the principles and concepts of reengineering and learn how to apply them to their individual situations when seeking improvements to quality, cost, timeliness, and customer satisfaction. Today's successful reengineers in healthcare, like Lori, will be tomorrow's leaders.
Deloitte & Touche, Boston.
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Gardiner
D000289:Admitting Department, Hospital / Q000458:organization & administration*; D003258:Consumer Behavior; D017598:Efficiency, Organizational; D006754:Hospital Restructuring; D006801:Humans; D017146:Models, Organizational; D010934:Planning Techniques; D011590:Psychology, Industrial