Enhancing customer service in the admitting process.
As a result of participating with 28 other healthcare organizations in a study on benchmarking the hospital admitting process, St. Marys Hospital Medical Center, Madison, Wisconsin, was able to speed-up its admitting process and improve its telephone system to serve patients better. St. Marys switched from an admitting system to a preadmitting system, coordinated its admitting system information, and improved its ability to identify triage patients.
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St. Marys Hospital Medical Center, Madison, WI.
D000289:Admitting Department, Hospital / Q000592:standards*; D003625:Data Collection; D003627:Data Interpretation, Statistical; D017598:Efficiency, Organizational / Q000706:statistics & numerical data*; D005069:Evaluation Studies as Topic; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011785:Quality Assurance, Health Care; D013689:Telephone; D014922:Wisconsin