The customer satisfaction factor: the value of conducting employee evaluations of managed care networks.
Gathering customer satisfaction information is an idea whose time has come. Employers conducting employee evaluations of their managed care networks find the data valuable from both a strategic and a tactical standpoint. The thoughtful, intelligent use of such data can lead to more effective health care management.
Hewitt Associates, Bedminster, NJ, USA.
J D
JD
Moses
D003258:Consumer Behavior / Q000706:statistics & numerical data*; D003659:Decision Making, Organizational; D004648:Employee Grievances; D017049:Employer Health Costs; D006264:Health Benefit Plans, Employee / Q000191:economics / Q000592:standards*; D008329:Managed Care Programs / Q000191:economics / Q000592:standards*; D010934:Planning Techniques; D014481:United States