Enhancing the provider/patient relationship: the case for patient advocacy programs.
Given the highly personalized and individualistic nature of the health care experience, care and attention must be directed to meeting the needs of the patient faithfully--through both competent medical care and the more abstract, but no less important, intangible service needs. The authors describe one process for providing an enhanced level of service: the adoption and implementation of a patient advocacy program.
Henthorne
B H
BH
Practice Innovations, Hattiesburg, MS.
Henthorne
T L
TL
Alcorn
J D
JD
D003142:Communication; D006123:Group Practice / Q000592:standards*; D006801:Humans; D015279:Organizational Culture; D009937:Organizational Objectives; D010344:Patient Advocacy / Q000592:standards*; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D010865:Pilot Projects; D011787:Quality of Health Care / Q000592:standards*; D017749:Total Quality Management; D014481:United States