An evaluation of program management: the West Park Hospital experience.
Program management as a way to structure hospital management has been attracting growing interest. Numerous hospitals are introducing it. West Park Hospital was one of the first hospitals to adopt program management in 1991 and mount a rigorous evaluation of the new approach, one which relied on external evaluators. This article reviews the emergence of program management in the hospital sector and reports on the evaluation of West Park's experience.
Price Waterhouse Health Care Consulting Practice, Toronto.
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Morris
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Stuart
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Monaghan
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Alton
D001291:Attitude of Health Personnel; D006745:Hospital Bed Capacity, 300 to 499; D006754:Hospital Restructuring / Q000458:organization & administration* / Q000706:statistics & numerical data; D007400:Interprofessional Relations; D007588:Job Satisfaction; D017146:Models, Organizational; D009864:Ontario; D009937:Organizational Objectives; D010564:Personnel, Hospital / Q000523:psychology / Q000706:statistics & numerical data; D010865:Pilot Projects; D011357:Product Line Management / Q000592:standards* / Q000706:statistics & numerical data; D015397:Program Evaluation / Q000379:methods* / Q000706:statistics & numerical data; D012047:Rehabilitation Centers / Q000458:organization & administration*