Simulated patients: an example of a professional shopping program in the healthcare setting.
Cleveland Clinic Foundation, OH, USA.
P L
PL
Miller
C L
CL
Luck
W R
WR
Gombeski
D017048:Health Care Costs; D006297:Health Services Accessibility; D006770:Hospitals, Group Practice / Q000458:organization & administration; D008389:Marketing of Health Services / Q000379:methods*; D009820:Ohio; D017060:Patient Satisfaction; D011787:Quality of Health Care; D012107:Research Design