Using control charts to help manage accounts receivable.
The relative performance of a healthcare organization's accounts receivable (AR) department is a critical factor affecting an organization's financial well-being. Park Nicollet Medical Center (PNMC), Minneapolis, Minnesota, changed the way it measured its AR department's performance, switching from the rolling averages method of performance measurement to the percentage collected method of performance measurement, and was able to improve its patient accounts management effort.
Bruch
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NM
Park Nicollet Medical Center, Minneapolis, MN.
Lewis
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LL
D000067:Accounts Payable and Receivable; D003365:Costs and Cost Analysis / Q000379:methods; D003627:Data Interpretation, Statistical; D017598:Efficiency, Organizational / Q000191:economics; D006123:Group Practice / Q000191:economics* / Q000458:organization & administration; D008330:Management Audit / Q000379:methods*; D008910:Minnesota; D011786:Quality Control; D013996:Time and Motion Studies