Toward effective customer-supplier relationships.
Baxter Healthcare Corporation, a worldwide supplier to hospitals, has been using the principles of total quality management to improve their products and services as well as reshape relationships with customers. This article enumerates what suppliers and hospitals need in order to make mutually beneficial relationships possible and presents three examples of Baxter's work in this area.
Baxter Healthcare Corp.
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Conway
D003258:Consumer Behavior; D004865:Equipment and Supplies, Hospital / Q000600:supply & distribution; D007221:Industry / Q000592:standards*; D007373:Interinstitutional Relations; D008421:Materials Management, Hospital / Q000458:organization & administration / Q000592:standards*; D010934:Planning Techniques; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States