An integrative model for organization-wide quality improvement: lessons from the field.
This article describes a model of CQI that is designed to characterize the elements necessary for successfully improving quality at an organization-wide level; describe and understand the organizational dynamics in implementing an organization-wide effort; and aid in diagnosing and solving common implementation challenges. Three cases illustrate the model and how it can be used.
University of Chicago, IL, USA.
J L
JL
O'Brien
S M
SM
Shortell
E F
EF
Hughes
R W
RW
Foster
J M
JM
Carman
H
H
Boerstler
E J
EJ
O'Connor
D006302:Health Services Research; D016519:Hospitals, Religious / Q000458:organization & administration / Q000592:standards; D006784:Hospitals, Teaching / Q000458:organization & administration / Q000592:standards; D008505:Medical Staff, Hospital; D017146:Models, Organizational; D015279:Organizational Culture; D017063:Outcome Assessment, Health Care; D010817:Physician-Patient Relations; D010934:Planning Techniques; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States