Improving customer service by empowering staff.
Frederick Memorial Hospital, MD.
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Mehalko
D003258:Consumer Behavior; D006744:Hospital Bed Capacity, 100 to 299; D006764:Hospitals, Community / Q000458:organization & administration; D007755:Laboratories, Hospital / Q000458:organization & administration / Q000592:standards*; D008332:Management Quality Circles; D008389:Marketing of Health Services / Q000458:organization & administration; D008396:Maryland; D010820:Physicians; D010934:Planning Techniques; D017064:Process Assessment, Health Care / Q000458:organization & administration*