Change or business as usual? A challenge for health care leaders contemplating total quality management.
The authors describe Total Quality Management (TQM) as an organizational change strategy. Health care leaders who implement TQM only as a "program" may achieve limited success. Leaders who respond to incentives that motivate personal change, understand the dynamics of socioeconomic transformation and put people (especially employees) first can positively influence organizational culture leading to successful change. A leader self-examination is recommended to evaluate personal readiness for the change that TQM represents.
St. Thomas-Elgin General Hospital, St. Thomas, Ontario.
J
J
Skafel
P
P
Collins
D002170:Canada; D006740:Hospital Administrators; D007857:Leadership; D010934:Planning Techniques; D015397:Program Evaluation; D011785:Quality Assurance, Health Care / Q000458:organization & administration*