Total quality management in the HMO environment.
Increasing numbers of healthcare organization are turning to total quality management (TQM) to contain costs and improve quality. This article describes the implication of TQM for health maintenance organizations.
College of Engineering, University of Miami.
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VK
Omachonu
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JA
Johnson
D003258:Consumer Behavior; D004465:Economic Competition; D006279:Health Maintenance Organizations / Q000458:organization & administration / Q000592:standards*; D017146:Models, Organizational; D010819:Physician's Role; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States