Operational restructuring for patient focused care: the facility implications.
In the typical hospital, customer service lags behind clinical care. In spite of the promised efficiencies of quality control/quality assurance, costs have continued to soar, whilst the concept of patient focused care has been overlooked. More than 50% of costs are accounted for at 'operational level', due to historical trends towards centralization of ancillary services. Operational restructuring to emphasize 'patient focused' delivery of care implies a number of facility changes which are described below.
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D001108:Architecture; D003361:Cost Allocation / Q000706:statistics & numerical data; D003625:Data Collection; D017048:Health Care Costs / Q000706:statistics & numerical data; D006749:Hospital Design and Construction / Q000639:trends*; D006754:Hospital Restructuring / Q000191:economics / Q000458:organization & administration*; D015285:Hospital-Patient Relations; D017146:Models, Organizational; D008961:Models, Structural; D010044:Outpatient Clinics, Hospital / Q000458:organization & administration; D014481:United States