Rethinking social work service delivery.
Providence Centre is a 577-bed, multilevel, geriatric health facility located in Scarborough, Ontario. This article outlines the transition from a traditional model of social work service delivery to a specialized case referral system. It describes the review process, creation of the alternative service model, implementation strategies, evaluation measures and outcomes of the undertaking. Through these efforts, the centre succeeded in creatively redefining and restructuring its social work service delivery and resource utilization in today's tough economic climate.
Providence Centre, Scarborough, Ontario.
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D000368:Aged; D003362:Cost-Benefit Analysis; D005568:Forms and Records Control; D006707:Homes for the Aged; D006763:Hospitals, Chronic Disease; D006801:Humans; D008330:Management Audit; D009864:Ontario; D010344:Patient Advocacy; D010347:Patient Care Planning / Q000191:economics / Q000458:organization & administration* / Q000639:trends; D015397:Program Evaluation; D012017:Referral and Consultation / Q000458:organization & administration* / Q000592:standards; D012047:Rehabilitation Centers; D012948:Social Work Department, Hospital / Q000191:economics / Q000458:organization & administration* / Q000639:trends