Close encounters: tracking patient satisfaction.
Blue Cross Blue Shield of Massachusetts, USA.
A
A
Pelletier
G
G
Wood
D054598:Blue Cross Blue Shield Insurance Plans / Q000592:standards*; D005249:Fees and Charges; D008329:Managed Care Programs / Q000458:organization & administration / Q000592:standards; D008331:Management Information Systems / Q000592:standards; D008404:Massachusetts; D017060:Patient Satisfaction / Q000191:economics*; D011787:Quality of Health Care / Q000592:standards