Feedback of clinical performance information.
Measurement of practice performance, increasing throughout the health care industry, can result not just in performance assessment, but in performance improvement. An important early step in achieving improvement is to feed back the performance information. This paper discusses how the content of the information and the process of the feedback itself can facilitate physicians' buying into and using the data to improve practice.
Schoenbaum
S C
SC
Harvard Community Health Plan.
D003625:Data Collection; D005069:Evaluation Studies as Topic; D005246:Feedback; D006279:Health Maintenance Organizations / Q000458:organization & administration / Q000592:standards / Q000706:statistics & numerical data*; D006801:Humans; D008404:Massachusetts; D008503:Medical Staff / Q000592:standards*; D010565:Persuasive Communication; D010934:Planning Techniques; D010818:Practice Patterns, Physicians' / Q000706:statistics & numerical data*; D013192:Staff Development / Q000379:methods; D014600:Utilization Review / Q000458:organization & administration* / Q000706:statistics & numerical data