The comfort factor: assessing patient satisfaction with Opti-Free vs other contact lens cleaning products.
Many patients cite comfort as a primary factor in their success or failure with soft contact lenses. In an effort to further meet the needs of these patients, eye-care professionals must place more emphasis on dispensing a lens type and lens-care system that maximize patient satisfaction and thus provide a higher quality of service. This study delineated patient-defined quality and comfort as they relate to lens-care solutions. Five hundred ninety-nine U.S. practices were each asked to switch 25 of their patients to Opti-Free Lens Care from their currently used lens-care system (52% ReNu Multi-Purpose Solution, 20% AOSept System) for 2 weeks. Data were collected from 14,455 patients who completed the post-trial interview. At the time of the callback interview, 81% of respondents (78% ReNu users, 82% AOSept users) were using the Opti-Free System. Of these patients, 85% (84% previous ReNu users, 87% previous AOSept users) rated Opti-Free Lens Care more comfortable than or as comfortable as their previous system. These findings demonstrate differences in patient comfort among Opti-Free, AOSept, and ReNu. Eye-care professionals should consider relative comfort when dispensing lens-care systems, as this may affect patient-defined quality.
Marketing & Research Partners, Dallas, Texas, USA.
K
K
Yeaton
D018639:Contact Lens Solutions; D005260:Female; D005500:Follow-Up Studies; D006801:Humans; D008297:Male; D010549:Personal Satisfaction; D012647:Self-Assessment; D011795:Surveys and Questionnaires