Continuous quality improvement at work: the first team--Part I.
This first part of a two-part article describes the process of making the theory of continuous quality improvement a reality. The successes, the failures, and the struggles of the first team effort are outlined. The evolution of the team approach is captured from the perspectives of the quality directors, the facilitator, and the team leader. The team project discussed in this article focused on inpatient admissions and the assignment of patients to observation status.
Bolt
B J
BJ
Cape Canaveral Hospital, Cocoa Beach, FL.
Lehany-Trese
A M
AM
Williams
T P
TP
D003659:Decision Making, Organizational; D005431:Florida; D006744:Hospital Bed Capacity, 100 to 299; D008332:Management Quality Circles; D006278:Medicare / Q000458:organization & administration; D017146:Models, Organizational; D017060:Patient Satisfaction; D010934:Planning Techniques; D016730:Program Development; D013192:Staff Development; D017749:Total Quality Management; D014481:United States