A small medical group's journey toward total quality management.
Steven M. Shufro, executive director of Concord Hillside Medical Associates, in Concord, Mass., documents the first year of the group's implementation of a quality program and what the results were. He includes a look at the organizational context of the group, the development of the program and how the Harvard Community Health Plan, the largest pre-paid HMO in New England, assisted them.
Concord Hillside Medical Associates, Concord, MA 07142.
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D001291:Attitude of Health Personnel; D004649:Employee Incentive Plans; D006123:Group Practice / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D007318:Inservice Training; D007373:Interinstitutional Relations; D008404:Massachusetts; D009013:Morale; D010819:Physician's Role; D010934:Planning Techniques; D016730:Program Development; D017749:Total Quality Management / Q000458:organization & administration*