The lab test: a tale of quality.
Customers expect a minimum standard of quality from the goods and services they purchase. When they judge the total quality, however, they demand a whole lot more.
Harari
O
O
University of San Francisco.
D003258:Consumer Behavior; D007755:Laboratories, Hospital / Q000458:organization & administration / Q000592:standards*; D011787:Quality of Health Care / Q000592:standards*; D014481:United States