Service orientation: the I/S department's lifeline.
Sure, technical expertise is important. But without a positive, customer-oriented outlook, an otherwise competent information systems department will suffer, and may even fail. The director of Clinical Information Systems for Yale School of Medicine offers guidelines for an I/S department "attitude check."
Mathieson
G J
GJ
Yale School of Medicine, New Haven, CT.
D003258:Consumer Behavior; D006751:Hospital Information Systems / Q000458:organization & administration / Q000592:standards*; D007398:Interpersonal Relations; D010559:Personnel Management / Q000592:standards; D014481:United States