Using the Baldrige criteria as a self-assessment tool: a case study from the University of Michigan Medical Center.
Kratochwill
E W
EW
University of Michigan Medical Center, USA.
Gaucher
E J
EJ
D001363:Awards and Prizes; D006302:Health Services Research; D006785:Hospitals, University / Q000592:standards*; D008330:Management Audit; D008824:Michigan; D017146:Models, Organizational; D010934:Planning Techniques; D017749:Total Quality Management / Q000592:standards*