Communication techniques for HMO physicians.
A program utilizing a council of health professionals found three areas of significant importance in physician/patient communication: inquiry, instruction and empathy. Attention to these three areas can improve patient adherence and decrease patient anxiety. The result can be more satisfied patients.
Carroll
J G
JG
Miles Institute for Health Care Communication.
Engle
R
R
D003142:Communication; D004645:Empathy; D006279:Health Maintenance Organizations / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D008503:Medical Staff / Q000523:psychology; D010353:Patient Education as Topic; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D010934:Planning Techniques