Improving the strategic planning process at Alliant Health System.
Starting in 1986, Alliant Health System initiated a total quality management process. While strategic quality planning was not a focus initially, it became apparent that Alliant would not achieve major organizational objectives without such focus. Starting in 1989, Alliant initiated a rigorous strategic planning process. The result was alignment of the quality improvement activities in the organization, heightened management accountability, and integration of quality goals with financial incentives. This article recounts the continuing efforts to improve strategic quality planning from the point of view of the person responsible for implementing TQM at Alliant.
Alliant Health System, Louisville, KY.
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Miller
D006740:Hospital Administrators; D006752:Hospital Planning / Q000458:organization & administration* / Q000592:standards; D007629:Kentucky; D008332:Management Quality Circles; D009096:Multi-Institutional Systems / Q000458:organization & administration / Q000592:standards*; D009937:Organizational Objectives; D010934:Planning Techniques; D012380:Role; D017749:Total Quality Management / Q000458:organization & administration*