Polling patients with self-administered surveys.
After this paper describes how various forms of the self-administered survey can affect response to patient surveys, it compares survey response to two patient surveys-one conducted in a waiting room and the other conducted by mail. The waiting room survey produced a higher rate and speed of response, and resulted in more respondents with favorable attitudes toward the medical facility and the survey.
School of Business Administration, California State University, Northridge 91328, USA.
C J
CJ
Dommeyer
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Feldman
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Davis
D002140:California; D003625:Data Collection / Q000379:methods*; D006272:Health Facility Environment; D006302:Health Services Research / Q000379:methods; D006801:Humans; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010362:Patients' Rooms; D011177:Postal Service; D011216:Practice Management, Medical / Q000592:standards*; D011795:Surveys and Questionnaires