Hospital patient loyalty: causes and correlates.
This study was designed to test whether factors associated with customer and employee loyalty are linked to hospital loyalty, and to measure the relative strength of the associations between traditional patient satisfaction factors and loyalty as compared to non-traditional factors.
MacStravic
R S
RS
Provenant Health Partners, Denver, CO 80204.
D003120:Colorado; D006302:Health Services Research; D015285:Hospital-Patient Relations; D006801:Humans; D007407:Interviews as Topic; D016014:Linear Models; D017060:Patient Satisfaction / Q000706:statistics & numerical data*