How customer satisfaction can influence clinical outcome in a back specialty clinic.
Determining what defines quality is the aim of the study produced at the Texas Back Institute. Bob Reznik, M.B.A., vice president of the institute, presents a methodology for measuring the outcomes of clinical care and relating it to physician performance on a variety of levels.
Reznik
B
B
Texas Back Institute, Dallas, TX 75248.
D001416:Back Pain / Q000517:prevention & control; D003625:Data Collection; D006123:Group Practice / Q000592:standards* / Q000706:statistics & numerical data; D006801:Humans; D017063:Outcome Assessment, Health Care / Q000458:organization & administration* / Q000706:statistics & numerical data; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010817:Physician-Patient Relations; D015397:Program Evaluation; D012044:Regression Analysis; D013781:Texas; D016896:Treatment Outcome