A winning game plan for QI.
Authors Robert L. Boyle, Jr., M.P.H., FACMPE, James G. Shaw, M.B.A., and Diane Stewart describe how to put a quality improvement program into practice by identifying key internal processes, selecting an improvement program, identifying what to improve and developing a review method. They also present results from the first year of their quality improvement process.
Boyle
R L
RL
Palo Alto Medical Foundation, CA 94301.
Shaw
J G
JG
Stewart
D
D
D002140:California; D003258:Consumer Behavior; D006123:Group Practice / Q000458:organization & administration / Q000592:standards*; D017146:Models, Organizational; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration; D010934:Planning Techniques; D017749:Total Quality Management / Q000458:organization & administration*