Implementing TQM/CQI at rehabilitation hospitals: a survey.
The quality movement in healthcare is here to stay. Total quality management (TQM) and continuous quality improvement (CQI) approaches are no longer considered fads or transitory trends; they are being woven into the very fabric of hospital operations. What has been unclear, however, is the extent to which the underlying TQM/CQI philosophy, tools, and techniques are being implemented and whether hospitals are noticeably changing as a result of TQM/CQI programs. The results of a study of 14 rehabilitation hospitals indicate that the rehabilitation setting is a natural one for TQM/CQI but that these settings are just beginning to implement the needed structures and processes and to use the relevant tools and techniques.
Moore Group, Washington, DC.
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D004219:District of Columbia; D004496:Education, Continuing; D007407:Interviews as Topic; D007591:Joint Commission on Accreditation of Healthcare Organizations; D008396:Maryland; D010934:Planning Techniques; D016730:Program Development / Q000706:statistics & numerical data; D012047:Rehabilitation Centers / Q000592:standards* / Q000706:statistics & numerical data; D017749:Total Quality Management / Q000458:organization & administration* / Q000706:statistics & numerical data; D014768:Virginia; D014903:West Virginia