Competition for patients spurs hospitals' concern for serving the customer.
Competition for patients is spurring a growing number of hospitals to think about customer satisfaction. They're investing in surveys and service audits to gauge their performance, make improvements, and provide data to employers, insurers and patients.
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D004465:Economic Competition; D006279:Health Maintenance Organizations / Q000706:statistics & numerical data; D006739:Hospital Administration / Q000592:standards / Q000639:trends*; D015285:Hospital-Patient Relations; D007182:Income / Q000639:trends; D007591:Joint Commission on Accreditation of Healthcare Organizations; D008330:Management Audit; D010342:Patient Acceptance of Health Care; D017060:Patient Satisfaction; D014481:United States