Continuous quality improvement in home care: do it right the first time.
Continuous quality improvement is a movement from the standard definitions of quality, which looked back at work already done, to a method of prevention. This involves defining and meeting customer needs, leading to exemplary service. But this increase in competitive ability has to start from cooperation within the agency--cooperation for prevention.
Capital Health Care, Harrisburg, PA.
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Foreman
D003258:Consumer Behavior; D006699:Home Care Services / Q000592:standards*; D008330:Management Audit / Q000379:methods; D017146:Models, Organizational; D017064:Process Assessment, Health Care; D017749:Total Quality Management / Q000458:organization & administration* / Q000592:standards; D014481:United States