Applying total quality management (TQM) to health care administration.
Author Neil S. Fleming, Ph.D., ASQC, C.Q.E., approaches quality management from a more theoretical perspective, relating it to dimensions of predictability and responsiveness. He couples these with achieving the optimal balance between prevention, appraisal and failure with the goal of producing the lowest possible total quality costs.
Fleming
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Health Care Systems Consultants, Inc., Dallas, TX 75252.
D003365:Costs and Cost Analysis; D006123:Group Practice / Q000191:economics / Q000592:standards*; D017048:Health Care Costs; D008331:Management Information Systems; D011338:Probability Theory; D017064:Process Assessment, Health Care / Q000458:organization & administration / Q000706:statistics & numerical data; D015203:Reproducibility of Results; D012107:Research Design; D017749:Total Quality Management / Q000191:economics / Q000458:organization & administration* / Q000706:statistics & numerical data; D014481:United States