New management structures at Sunnybrook Health Science Centre: identifying patient groupings.
An important step in re-engineering to achieve patient focused care is to define operational units of patients with like needs. This paper describes one process-oriented approach for this task. The approach allowed early and significant involvement of the staff in the re-engineering project.
Sunnybrook Health Science Centre, Toronto.
M
M
MacTavish
P
P
Norton
S
S
Glouberman
D003697:Delphi Technique; D006746:Hospital Bed Capacity, 500 and over; D006754:Hospital Restructuring / Q000458:organization & administration*; D006757:Hospital Units / Q000458:organization & administration* / Q000706:statistics & numerical data; D006784:Hospitals, Teaching; D006801:Humans; D009864:Ontario; D018802:Patient-Centered Care / Q000458:organization & administration*; D010361:Patients / Q000145:classification*; D010934:Planning Techniques; D011590:Psychology, Industrial