The use of lead positions as an alternative to the traditional manager.
The use of lead employees with expanded roles and increased responsibilities gives a manager a unique opportunity to improve communications while cutting costs and lifting morale. It allows a manager to better utilize employees to schedule employees, monitor work flow, assess quality, and assign tasks that have been traditionally given to a manager. There are many different ways of viewing a task: there is the view of the employee who performs the task, the employee affected by the task, and the manager responsible for the results of the task. A good manager needs to be knowledgeable and flexible enough to see all points of view, to ensure that the job is completed in the most effective and cost-efficient manner possible while still meeting the needs of those involved. In this time of high technology and job complexity, managers must use all resources available to them while keeping costs down and getting the job done efficiently.
Soltis
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Kaiser Foundation Hospital of Orange County, Anaheim, CA.
D002140:California; D003142:Communication; D003659:Decision Making, Organizational; D006744:Hospital Bed Capacity, 100 to 299; D007587:Job Description; D007857:Leadership; D008497:Medical Record Administrators; D008500:Medical Records Department, Hospital / Q000458:organization & administration*