Streamlining birth certificate processing with technology.
To transform the birth certificate process, a total quality management approach was adopted by San Jose Medical Center. An innovative solution using technology resulted in dramatic gains in productivity. The case study summarizes the methodology used to achieve measurable performance improvement. This reengineering demonstration reveals the positive results achievable when the strengths of staff skills, environment, and procedures are maximized.
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San Jose Medical Center, CA.
D001719:Birth Certificates; D002140:California; D003696:Delivery Rooms / Q000458:organization & administration; D017598:Efficiency, Organizational; D006801:Humans; D007231:Infant, Newborn; D015274:Interdepartmental Relations; D008500:Medical Records Department, Hospital / Q000592:standards*; D008838:Microcomputers; D009775:Obstetrics and Gynecology Department, Hospital / Q000458:organization & administration; D013597:Systems Analysis; D017748:Time Management; D017749:Total Quality Management / Q000458:organization & administration*