How we improved turn around time through voice-communication technology.
This hospital phlebotomy team tackled their age-old turn around time (TAT) problem by implementing a technology that is becoming commonplace in a variety of businesses. Through the use of two-way communication headsets, this hospital laboratory significantly reduced TAT, improved service perceptions by the medical and nursing staffs, and diminished stress levels of the venipuncture team.
Field
T G
TG
Moses H. Cone Memorial Hospital, Greensboro, NC.
Whitehead
R L
RL
D001800:Blood Specimen Collection; D001815:Bloodletting; D003195:Computer Communication Networks / Q000295:instrumentation*; D007755:Laboratories, Hospital / Q000458:organization & administration*; D009657:North Carolina; D013995:Time; D014831:Voice; D014941:Work Simplification