Quality and Delta Dental Plan of Massachusetts.
This article on Delta Dental Plan of Massachusetts's total quality management program is the winner of the Coopers & Lybrand/Sloan Management Review Quality Award. Delta Dental Plan's enviable TQM program emphasizes now-standard elements such as teamwork and employee involvement and more cutting-edge elements such as service guarantees. Here's how it's done.
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Delta Dental Plan of Massachusetts.
D001363:Awards and Prizes; D017046:Cost Savings; D003625:Data Collection; D004526:Efficiency; D004649:Employee Incentive Plans / Q000458:organization & administration; D007343:Insurance Carriers / Q000592:standards; D007347:Insurance, Dental / Q000592:standards*; D008332:Management Quality Circles / Q000458:organization & administration; D008404:Massachusetts; D015279:Organizational Culture; D015397:Program Evaluation; D011786:Quality Control