Developing a corporate-level performance assessment system.
Monmouth Medical Center (Long Branch, New Jersey) developed a corporate-level performance assessment system to provide information to external customers and to use as an internal management tool. In this article, we recount the process used to develop the measurement system and describe some of the indicators included in it.
Laffel
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APM, Inc., New York, USA.
Thompson
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Sparer
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D017598:Efficiency, Organizational; D005377:Financial Management, Hospital; D006126:Group Processes; D006746:Hospital Bed Capacity, 500 and over; D006784:Hospitals, Teaching / Q000458:organization & administration* / Q000592:standards; D008330:Management Audit / Q000592:standards*; D008505:Medical Staff, Hospital; D009515:New Jersey; D015279:Organizational Culture; D009937:Organizational Objectives; D017060:Patient Satisfaction; D018802:Patient-Centered Care; D011785:Quality Assurance, Health Care / Q000592:standards*