Patient accounts and CQI--one department's experiences.
When people think of the quality revolution in health care, most probably will not consider the patient accounts area as the leader. Patient accounts professionals seeking to rectify this reputation need to encourage healthcare facility management staff to pay more attention to the monthly volume of patient complaints. Customer satisfaction levels can be controlled by a CQI-invested patient accounts department that effectively manages the patient billing process.
Morton Plant Health System, Clearwater, FL.
B A
BA
Hallowell
D005377:Financial Management, Hospital / Q000592:standards; D005431:Florida; D010350:Patient Credit and Collection / Q000458:organization & administration / Q000592:standards*; D017060:Patient Satisfaction; D017749:Total Quality Management