Designing a home infusion therapy service at Scott and White.
A quality planning team at Scott and White used Juran planning techniques to design a coordinated, cost-effective method for providing home infusion therapy to patients. The team translated customer needs into important product and process features and then designed a home infusion program to meet those features.


RESULTS
The program was implemented in late June and is expected to increase customer satisfaction, contain costs, and provide improved coordination of care by all providers. Quantitative results are being tracked. Based on this team's apparent success, two other planning teams have been formed and are nearing completion.
C
C
Scheel
D
D
Sweeden
D018718:Home Infusion Therapy / Q000592:standards*; D008332:Management Quality Circles; D011357:Product Line Management / Q000458:organization & administration*; D012107:Research Design; D013647:Task Performance and Analysis; D013781:Texas