Voice response systems: merits and drawbacks for benefits administration.
D003256:Community Participation; D003199:Computer Systems; D006264:Health Benefit Plans, Employee / Q000458:organization & administration*; D006801:Humans; D010557:Personnel Administration, Hospital / Q000379:methods*; D013685:Telecommunications / Q000706:statistics & numerical data*; D014481:United States; D014831:Voice