Allying with suppliers to improve quality and reduce costs.
The Quality Letter invited Eastman Kodak Company to sponsor this issue because of the company's interest in changing customer-supplier relationships from price-based purchasing agreements to true partnerships. This article describes how hospitals view their changing relationship with Kodak and other suppliers and how these newly emerging customer-supplier partnerships are working.
Baptist Hospital, Nashville, TN, USA.
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D003132:Commerce; D003198:Computer Simulation; D003284:Contract Services; D017598:Efficiency, Organizational; D006746:Hospital Bed Capacity, 500 and over; D006801:Humans; D007373:Interinstitutional Relations; D011590:Psychology, Industrial; D011682:Purchasing, Hospital; D011872:Radiology Department, Hospital / Q000191:economics / Q000458:organization & administration*; D013714:Tennessee; D013996:Time and Motion Studies