Culture of visible support for staff and customers underlies TQM gains at 302-bed Butler Memorial.
Southwick
K
K
D003153:Community Health Services; D017598:Efficiency, Organizational; D006304:Health Status; D006745:Hospital Bed Capacity, 300 to 499; D006759:Hospital-Physician Joint Ventures; D006764:Hospitals, Community / Q000458:organization & administration / Q000592:standards*; D008329:Managed Care Programs / Q000458:organization & administration; D009873:Operating Rooms / Q000592:standards / Q000706:statistics & numerical data; D015279:Organizational Culture; D009936:Organizational Innovation; D010414:Pennsylvania; D016730:Program Development / Q000379:methods; D017748:Time Management / Q000379:methods; D017749:Total Quality Management / Q000458:organization & administration*