Reengineering managed behavioral healthcare.
Reengineering is an industrial method for rethinking and redesigning basic business processes in order to improve performance and lower cost. Just as many of the corporate clients of managed behavioral healthcare companies go through reengineering initiatives, behavioral healthcare needs to streamline its production processes, in order to deliver services that are high quality but affordable. Traditional, cumbersome, bureaucratic and labor-intensive work processes must be reexamined. This article reviews basic principles of reengineering in the context of the evolving managed behavioral healthcare industry, defines ten core processes for managed behavioral healthcare companies and then illustrates how reengineering methods can be applied to two intermediate processes: "manage access" and "manage network."
Lee
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Value Behavioral Health, Arlington, VA 22209, USA.
Cooper
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D002985:Clinical Protocols; D017598:Efficiency, Organizational; D006801:Humans; D008329:Managed Care Programs / Q000458:organization & administration / Q000592:standards*; D008605:Mental Health Services / Q000458:organization & administration / Q000592:standards*; D015279:Organizational Culture; D009936:Organizational Innovation; D017064:Process Assessment, Health Care / Q000458:organization & administration*; D011590:Psychology, Industrial; D014481:United States