Providing leadership to a decentralized total quality process.
Integrating total quality management into the culture of an organization and the daily work of employees requires a decentralized leadership structure that encourages all employees to become involved. This article, based upon the experience of the University of Michigan Hospitals Professional Services Divisional Lead Team, outlines a process for decentralizing the total quality management process.
University of Michigan Hospitals.
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JJ
Diederich
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Eisenberg
D006785:Hospitals, University / Q000458:organization & administration / Q000592:standards*; D007324:Institutional Management Teams; D007857:Leadership; D008332:Management Quality Circles / Q000458:organization & administration*; D008824:Michigan; D017146:Models, Organizational; D015279:Organizational Culture; D009937:Organizational Objectives; D010934:Planning Techniques; D013192:Staff Development / Q000379:methods*; D017749:Total Quality Management / Q000458:organization & administration*