A customized quality management implementation strategy.
Austria's hospitals are not yet convinced total quality management (TQM) is a general cure for their problems. Neither competitive forces and cost consciousness nor regulations are pushing hospitals toward application of TQM methods. The Steiermärkische Krankenanstaltengesellschaft, a multihospital corporation, used a bottom-up approach to implementation of TQM as a way of dealing with the lack of a strong quality assurance tradition.
Steiermärkische Krankenanstaltengesellschaft, Styria, Austria.
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Gomsi
D001317:Austria; D004282:Documentation; D006748:Hospital Departments / Q000458:organization & administration*; D015285:Hospital-Patient Relations; D006801:Humans; D008330:Management Audit; D017146:Models, Organizational; D009096:Multi-Institutional Systems / Q000458:organization & administration / Q000592:standards*; D017749:Total Quality Management / Q000458:organization & administration*