Implementation of nutrition care service development plan at Banning Memorial Hospital: a case study.
Health care service markets in general and hospital care service markets in particular are characterized by many competitive developments. Hence, hospital marketing managers are forced to respond to these emerging competitive pressures. However, in formulating appropriate marketing management strategies, hospital managers need to have detailed knowledge about consumers and their behaviors in the marketplace. This paper focuses on the Nutrition Care division of the Department of Nutrition Service at a hospital and its venture into new service development. This case study is intended to emphasize the significance of acquiring adequate knowledge of customers in the health care services industry. It particularly emphasizes the critical role that this type of information concerning customer behavior plays in the development and implementation of an appropriate business expansion strategy. Furthermore, the aim of this case study is to help the reader to relate the acquired marketing information to the problem at hand, and make the appropriate marketing management decision.
Department of Management & Marketing, University of Dayton.
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Ben Oumlil
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D000328:Adult; D000368:Aged; D003256:Community Participation / Q000379:methods / Q000706:statistics & numerical data; D003625:Data Collection; D004045:Dietary Services / Q000458:organization & administration*; D005260:Female; D017144:Focus Groups; D005521:Food Service, Hospital / Q000458:organization & administration*; D006301:Health Services Needs and Demand / Q000706:statistics & numerical data; D006801:Humans; D008297:Male; D008875:Middle Aged; D011357:Product Line Management / Q000379:methods*; D016730:Program Development / Q000379:methods; D014481:United States