Using patient reports to improve medical care: a preliminary report from 10 hospitals.
This article describes the early activities of the Picker/Commonwealth Program for Patient-Centered Care and reports results from a study of 10 hospitals trying to develop better ways of providing patient-centered care. Reported problems were relatively infrequent, but several problems occurred as often as in an earlier national study of acute care hospitals. Academic medical centers and other teaching hospitals tended to have more problems than nonteaching hospitals, but there was great variability within hospital types. The article discusses ways patient reports can be used to improve the quality of hospital care.
Cleary
P D
PD
Harvard Medical School.
Edgman-Levitan
S
S
Walker
J D
JD
Gerteis
M
M
Delbanco
T L
TL
D003625:Data Collection; D015285:Hospital-Patient Relations; D010344:Patient Advocacy / Q000592:standards*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011787:Quality of Health Care / Q000706:statistics & numerical data*; D017749:Total Quality Management / Q000592:standards; D014481:United States