Profits with a purpose: an interview with Tom Chapman. Interview by Nancy A. Nichols.
Greater Southeast Community Hospital is located in the center of one of Washington, D.C.'s most troubled and isolated neighborhoods. Like so many inner-city hospitals, it serves a population struggling with high rates of poverty, crime, and illiteracy. As a result, the area suffers from the highest rates of infant mortality, cancer, and coronary disease in the D.C. area. When Tom Chapman joined the hospital in 1984, it was giving away roughly 11% of its care-or about $11.5 million worth of medical services to indigent residents. If things continued at that rate, the hospital would soon go out of business. His challenge: to keep Greater Southeast solvent while shoring up the community that surrounds it. Chapman, who grew up in a housing project himself, understands the problems of inner cities innately. Working in tandem with community residents, Greater Southeast has developed a broad range of preventive and supportive programs, such as housing, day care for children and the elderly, nursing home services, and literacy training. Last year, Chapman was promoted to CEO of Greater Southeast Health Care, a broad network comprising two hospitals, three nursing homes, a physician care network, and over 50 community programs. He remains true to his original mission: "I want to create a network of participants, stringing together various organizations and players, each of whom have something special to contribute to urban problems.... What we are really doing is creating a community."
Greater Southeast Community Hospital, Washington, DC.
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D016542:Chief Executive Officers, Hospital; D003153:Community Health Services / Q000191:economics / Q000458:organization & administration*; D003159:Community-Institutional Relations; D004219:District of Columbia; D005377:Financial Management, Hospital / Q000458:organization & administration; D006745:Hospital Bed Capacity, 300 to 499; D006786:Hospitals, Urban / Q000191:economics / Q000458:organization & administration*; D008489:Medical Indigency; D015279:Organizational Culture; D009937:Organizational Objectives; D010557:Personnel Administration, Hospital / Q000379:methods; D011204:Poverty Areas; D011314:Preventive Health Services / Q000191:economics / Q000458:organization & administration; D012940:Social Problems