Assessing the progress of TQM in US hospitals: findings from two studies.
Shortell
S M
SM
Northwestern University's J.L. Kellogg Graduate School of Management, Evanston, IL.
O'Brien
J L
JL
Hughes
E F
EF
Carman
J M
JM
Foster
R W
RW
Boerstler
H
H
O'Connor
E J
EJ
D017046:Cost Savings / Q000379:methods; D003625:Data Collection; D017408:Guidelines as Topic; D006302:Health Services Research; D006739:Hospital Administration / Q000592:standards*; D008505:Medical Staff, Hospital / Q000458:organization & administration / Q000592:standards; D010043:Outcome and Process Assessment, Health Care / Q000592:standards / Q000706:statistics & numerical data; D010934:Planning Techniques; D017749:Total Quality Management / Q000191:economics / Q000458:organization & administration* / Q000706:statistics & numerical data; D014481:United States