Aggression: one hospital responds.
Aggression in the healthcare system is a reality that can no longer be forgotten or ignored. The problem extends beyond what to do when someone is aggressive. What is needed is a comprehensive program that addresses prevention, intervention and evaluation. In this article, the authors describe the process that Lions Gate Hospital experienced while addressing the complex issue of aggressive behaviour.
Harwood
G
G
Lions Gate Hospital, North Vancouver, British Columbia.
McIndoe
K I
KI
D000374:Aggression; D001955:British Columbia; D003659:Decision Making, Organizational; D004648:Employee Grievances / Q000592:standards*; D006746:Hospital Bed Capacity, 500 and over; D006764:Hospitals, Community; D006801:Humans; D009740:Nursing Staff / Q000193:education; D010557:Personnel Administration, Hospital / Q000592:standards*; D012308:Risk Management; D012637:Security Measures