Robust design: a new tool for health care quality?
Robust design is a powerful technique for developing processes that produce desirable outcomes, even in the presence of factors that cannot be controlled or cannot be controlled economically. In the past 12 years several leading high-technology manufacturing companies in the United States have applied robust design methods with considerable success. This article discusses the basic concepts of robust design and speculates on how these ideas might be applied to health care quality management.
Godfrey
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Juran Institute, Inc., Wilton, CT.
D006302:Health Services Research / Q000379:methods; D008332:Management Quality Circles; D008722:Methods; D010043:Outcome and Process Assessment, Health Care; D010934:Planning Techniques; D011340:Problem Solving; D017749:Total Quality Management / Q000458:organization & administration