Mentoring: the evolving role of senior leaders in a TQM environment.
This article reviews the effort to implement total quality management (TQM) at West Paces Medical Center. The author concludes that management behavior must shift from a control-oriented style to a mentorship style. A mentor is a leader capable of instilling creative inquisitiveness at all levels of the organization through the development of a shared vision and personal dedication to the widespread use of the principles and tools of TQM.
West Paces Medical Center, Atlanta, GA.
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Caldwell
D005845:Georgia; D006740:Hospital Administrators; D006744:Hospital Bed Capacity, 100 to 299; D006754:Hospital Restructuring / Q000379:methods; D007857:Leadership; D008332:Management Quality Circles / Q000458:organization & administration; D008611:Mentors; D017146:Models, Organizational; D009096:Multi-Institutional Systems / Q000458:organization & administration; D010557:Personnel Administration, Hospital / Q000379:methods; D012380:Role; D017749:Total Quality Management / Q000458:organization & administration*