How does service drive the service company?
"How Does Service Drive the Service Company?" presents commentators on Leonard A. Schlesinger and James L. Heskett's September-October article. Commentators include Michael R. Quinlan, Ron Zemke, Jim Snider, Dinah Nemeroff, Steven S. Reinemund, Robert Ayling, Karmjit Singh, James A. Perkins, Joseph E. Antonini, and Walter F. Loeb.
M R
MR
Quinlan
R
R
Zemke
J
J
Snider
D
D
Nemeroff
S S
SS
Reinemund
R
R
Ayling
K
K
Singh
J A
JA
Perkins
J E
JE
Antonini
W F
WF
Loeb
D000329:Advertising; D003132:Commerce / Q000592:standards*; D003258:Consumer Behavior; D006801:Humans; D007588:Job Satisfaction; D015279:Organizational Culture; D011786:Quality Control; D014481:United States