Continuous quality improvement at work: the first team--Part II.
This second part of a two-part article follows Cape Canaveral Hospital's first continuous quality improvement team through the processes of goal setting, system analysis, data gathering, and problem resolution in the area of patients' assignment to observation status. The team's primary goal was data-driven improvement. As detailed here, the team's solution to improve the use of observation status is both time-efficient and offers opportunities for financial gain.
Bolt
B J
BJ
Cape Canaveral Hospital, Cocoa Beach, FL.
Lehany-Trese
A M
AM
Williams
T P
TP
D003625:Data Collection; D003659:Decision Making, Organizational; D005431:Florida; D006300:Health Services Misuse / Q000191:economics / Q000706:statistics & numerical data; D006739:Hospital Administration / Q000592:standards*; D015285:Hospital-Patient Relations; D015274:Interdepartmental Relations; D008332:Management Quality Circles; D009937:Organizational Objectives; D010934:Planning Techniques; D017064:Process Assessment, Health Care; D012985:Software Design; D013647:Task Performance and Analysis; D017749:Total Quality Management / Q000458:organization & administration*