The importance of perceptions in successful implementation of total quality management.
Shackelford
S
S
Stuart Circle Hospital, Richmond, VA.
D001291:Attitude of Health Personnel; D003258:Consumer Behavior; D009042:Motivation; D015279:Organizational Culture; D010465:Perception; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States