A vigorous approach to customer service.
PPG Industries, Inc. is the world's largest supplier of automotive original coatings. Its business-to-business customers require individualized service based on specific requirements. The company has solidified these relationships by establishing satellite supply facilities, applying the quality process to problem solving, and providing a variety of outlets for customer feedback.
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D001336:Automobiles; D003258:Consumer Behavior; D003363:Cost Control / Q000379:methods; D007221:Industry / Q000191:economics / Q000458:organization & administration / Q000592:standards*; D008332:Management Quality Circles / Q000458:organization & administration; D010934:Planning Techniques; D011340:Problem Solving; D011786:Quality Control; D014481:United States