Total quality management: needed research on the structural and cultural dimensions of quality improvement in health care organizations.
Baskin
S T
ST
Shortell
S M
SM
D004650:Employee Performance Appraisal; D006302:Health Services Research; D008330:Management Audit; D015279:Organizational Culture; D017060:Patient Satisfaction; D011787:Quality of Health Care; D017749:Total Quality Management; D014481:United States