An approach to consumer feedback in an out-patient specialty service.
Details an approach to consumer feedback in an out-patient specialty service. Outlines the approach to undertaking a consumer survey and how feedback from people using the Genito-Urinary Medicine services can be obtained. The aim of the survey was to assess the level of individual/personal care. Gives the objectives and methodology, main findings and recommendations, together with a cost benefit analysis of the work.
Scunthorpe and Goole Hospitals NHS Trust, UK.
P C
PC
Gupta
J
J
Witty
N
N
Wright
D003365:Costs and Cost Analysis; D005069:Evaluation Studies as Topic; D052776:Female Urogenital Diseases; D006801:Humans; D052801:Male Urogenital Diseases; D010044:Outpatient Clinics, Hospital / Q000592:standards* / Q000706:statistics & numerical data; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D013222:State Medicine / Q000592:standards; D011795:Surveys and Questionnaires; D006113:United Kingdom