Experts discuss how benchmarking improves the healthcare industry. Roundtable discussion.
Healthcare Financial Management engaged four benchmarking experts in a discussion about benchmarking and its role in the healthcare industry. The experts agree that benchmarking by itself does not create change unless it is part of a larger continuous quality improvement program; that benchmarking works best when senior management supports it enthusiastically and when the "appropriate" people are involved; and that benchmarking, when implemented correctly, is one of the best tools available to help healthcare organizations improve their internal processes.
Capozzalo
G L
GL
Hlywak
J W
JW
Kenny
B
B
Krivenko
C A
CA
D017598:Efficiency, Organizational / Q000592:standards*; D005069:Evaluation Studies as Topic; D008330:Management Audit; D009936:Organizational Innovation; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States