Hospital successes and failures indicate change in hospital marketing.
Marketing has become an essential management function for hospitals during the past decade. A number of changes have occurred in hospital marketing as they have progressed through the marketing adoption process. A survey of Hospital CEOs reporting hospital successes and failures in the area of marketing have recently placed emphasis on sales and advertising based upon marketing research programs thus indicating entrance into the "Integrated Tactical Marketing" phase. This study also indicates that a few hospitals have entered the "Strategic Marketing Orientation" phase while future plans reported by the CEOs provide evidence that this trend is likely to continue.
Krampf
R F
RF
Graduate School of Management, Kent State University.
Miller
D W
DW
D016542:Chief Executive Officers, Hospital; D003625:Data Collection; D006739:Hospital Administration / Q000639:trends*; D008389:Marketing of Health Services / Q000379:methods / Q000706:statistics & numerical data*; D009936:Organizational Innovation; D015397:Program Evaluation / Q000706:statistics & numerical data; D014481:United States