Whose responsibility is IT (information technology) management?
Line managers are increasingly assuming responsibility for planning, building, and running information systems that affect their operations. This is forcing organizations to evaluate how they allocate IT decision-making responsibilities. This paper describes a conceptual framework and an intervention process that can help firms devise and implement an effective IT management architecture. The authors illustrate their methods with real world examples.
Darden Graduate School of Business Administration.
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Boynton
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GC
Jacobs
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Zmud
D000288:Administrative Personnel; D003659:Decision Making, Organizational; D003660:Decision Support Systems, Management; D007221:Industry / Q000458:organization & administration*; D007400:Interprofessional Relations; D008962:Models, Theoretical; D010934:Planning Techniques; D011357:Product Line Management / Q000458:organization & administration; D012380:Role; D013192:Staff Development / Q000379:methods; D014481:United States