AIDS patients' perceptions of nursing care quality.
The authors propose a model, adapted from literature on quality in health care and services marketing, that identifies dimensions of quality in nursing care for persons with AIDS. In focus groups, respondents expressed concern about structural factors such as formal hospital practices, and process factors, which include nurses' knowledge of AIDS treatment and issues, their use of universal precautions, discrimination issues, expressions of empathy, and provision of health status information to the patient.
Fusilier
M R
MR
Division of Business, Northwestern State University of Louisiana, Natchitoches, USA.
Simpson
P M
PM
D000163:Acquired Immunodeficiency Syndrome / Q000451:nursing* / Q000523:psychology*; D003625:Data Collection; D017144:Focus Groups; D006760:Hospitalization / Q000706:statistics & numerical data; D006801:Humans; D009723:Nurse-Patient Relations; D009738:Nursing Service, Hospital / Q000592:standards*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D017064:Process Assessment, Health Care; D011787:Quality of Health Care / Q000706:statistics & numerical data*; D014481:United States