Commentary on the Central Iowa project.
The trend toward informed consumer decision making is a positive development in the evolution of the delivery of health care services. Measures currently under development are a reasonable first approximation of quality and efficiency measures within a continuous quality improvement context that will evolve over time. The Central Iowa project shows that comparisons among health plans and providers can be used by these entities as a valuable source of information on customer expectations and as part of an internal quality improvement process.
McCracken
S B
SB
IASD Health Services Corp., Des Moines, IA.
D003258:Consumer Behavior; D007255:Information Services; D007484:Iowa; D008329:Managed Care Programs / Q000592:standards; D011787:Quality of Health Care