Reengineering along departmental product flowlines.
This article describes how a medical records department responded to relocating, upgrading a departmental computer system, incorporating severity of illness abstracting, and implementing continuous quality improvement techniques by reengineering along department flowlines over a five-year period. Areas of the department that were restructured were storage and retrieval, record completion, and data collection and reporting functions.
Pennsylvania Hospital, Philadelphia.
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D
Slade
M M
MM
Foley
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S
Cohen
D000043:Abstracting and Indexing; D006745:Hospital Bed Capacity, 300 to 499; D006788:Hospitals, Voluntary / Q000458:organization & administration; D008331:Management Information Systems; D008499:Medical Records / Q000145:classification; D008500:Medical Records Department, Hospital / Q000458:organization & administration*; D009936:Organizational Innovation; D015143:Philadelphia; D015397:Program Evaluation; D013597:Systems Analysis; D017749:Total Quality Management / Q000458:organization & administration*