The organization of the medical practice and implications for delivering quality care.
The attention devoted to quality in health care has focused primarily on hospitals. With the shift in care from hospitals to outpatient clinics and physicians' offices, there has emerged a need to consider how quality should be approached in these settings. This article explores the structural barriers in the typical medical practice that must be removed in order to improve the many dimensions of quality. The typical practice must concentrate on enhancing clinical outcomes, patient satisfaction, and practice productivity. One effective strategy is to form teams of physicians and other staff to work on relevant issues. Another is to focus on how the practice can be defined to better meet the needs of patients.
Bender
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School of Management, Widener University, USA.
D017598:Efficiency, Organizational; D017146:Models, Organizational; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D010824:Physicians' Offices / Q000458:organization & administration; D011216:Practice Management, Medical / Q000592:standards*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D017749:Total Quality Management; D014481:United States