Effects of participative decision making in central supply department: a case study.
This is an account of an effort to develop a culture of quality in a small service department of a major provincial hospital--in the belief that this could only be brought about by encouraging workers to take a larger degree of control over their work and the way in which it is carried out. The charge nurse, finding herself in a situation which amounted to a crisis in the work of the department and the lives of the staff, introduced a process which sought to establish that control. This account is derived from the journal of the charge nurse over the period of five months during which the changes occurred.
University of Western Sydney.
H M
HM
Baker
D001315:Australia; D002495:Central Supply, Hospital / Q000458:organization & administration* / Q000592:standards; D003659:Decision Making, Organizational; D015279:Organizational Culture; D011787:Quality of Health Care