Patient-focused work redesign: hospital and pharmacy department restructuring.
Patient-focused care is a new way of doing business in hospitals. Work redesign initiatives can be an opportunity or a threat to established pharmacy structures. Seizing the opportunity, pharmacy departments can use redesign efforts to implement pharmaceutical care. Key features of a redesign initiative include vision development, objective setting, and defined operating strategy elements. This article describes the process used in a patient-focused care initiative at MultiCare Medical Center and its Department of Pharmacy Services, Tacoma, Washington.
MultiCare Medical Center, Tacoma, WA.
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Boyer
D006754:Hospital Restructuring / Q000458:organization & administration*; D015285:Hospital-Patient Relations; D015274:Interdepartmental Relations; D017146:Models, Organizational; D009937:Organizational Objectives; D010344:Patient Advocacy; D010607:Pharmacy Service, Hospital / Q000458:organization & administration*; D011367:Professional Staff Committees; D016730:Program Development; D011590:Psychology, Industrial; D013647:Task Performance and Analysis; D014861:Washington