Appointment breaking: causes and solutions.
From a review of research on health care appointment breaking, the authors find that patient demographic characteristics, psychosocial problems, previous appointment keeping, health beliefs, and situational factors predict no-show behavior. Suggestions are offered for designing the marketing mix to increase patient appointment keeping. Methods for mitigating the negative effects of no-shows on health care providers are described.
Bean
A G
AG
La Salle University, Philadelphia.
Talaga
J
J
D001071:Appointments and Schedules; D001294:Attitude to Health; D003625:Data Collection; D003710:Demography; D006296:Health Services / Q000706:statistics & numerical data*; D006302:Health Services Research; D006801:Humans; D008389:Marketing of Health Services / Q000379:methods / Q000706:statistics & numerical data; D010349:Patient Compliance / Q000523:psychology; D010934:Planning Techniques; D017010:Reminder Systems; D012959:Socioeconomic Factors; D014481:United States