Consumers' expectations of quality and how hospitals meet them. Case 9.
D016542:Chief Executive Officers, Hospital; D003159:Community-Institutional Relations; D003258:Consumer Behavior; D017598:Efficiency, Organizational; D006745:Hospital Bed Capacity, 300 to 499; D006788:Hospitals, Voluntary / Q000458:organization & administration / Q000592:standards*; D009936:Organizational Innovation; D015397:Program Evaluation; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States