Total quality management: care dealers vs. car dealers.
Let's turn our "flawed system into the Toyota City of world health care," proposes Fortune magazine. I shudder at the thought. Deming-Juran-type TQM procedures can help to ensure that cars and their drivers do not die on the road. Skillfully adapted for health care, these same procedures can help keep patients from dying on the operating table. These procedures can also respond to Fortune's indictment that the "U.S. medical system is as wasteful and managerially backward as Detroit before Henry Ford." However, people are not cars, and care dealers are not car dealers.
Rubin
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D004645:Empathy; D006379:Helping Behavior; D006740:Hospital Administrators / Q000523:psychology; D015285:Hospital-Patient Relations; D006801:Humans; D007398:Interpersonal Relations; D008332:Management Quality Circles; D015279:Organizational Culture; D009937:Organizational Objectives; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States