Taking care of the customer.
Taking care of the customer while running an efficient manufacturing operation is a challenge. This article describes the success one contract manufacturer had in developing a customer service department to manage a growing and diverse customer base. Balancing customer and plant requirements during a period of organizational change is discussed.
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D003258:Consumer Behavior; D006801:Humans; D007221:Industry / Q000458:organization & administration* / Q000592:standards; D009936:Organizational Innovation; D010934:Planning Techniques; D011357:Product Line Management / Q000458:organization & administration*; D014481:United States