A lively learning agenda.
It started with little, but telling, incidents. Like the time a utility company employee phoned the hospital to inquire about its cardiac package. Someone in the admitting office told him: "I'm not aware of any such plan, sir. By the way, what is a PPO anyway?" Then, about three years ago, an internal survey on managed care education confirmed an organization-wide knowledge gap in this area: Only 4 percent of directors and 7 percent of executives claimed to have a clear understanding of managed care. These were among the wake-up calls that became the impetus for a comprehensive education program at Borgess Medical Center, a 426-bed regional referral center in Kalamazoo, Michigan.
Stack
R T
RT
Borgess Medical Center and Borgess Health Alliance, Kalamazoo, MI, USA.
Lovern
E R
ER
D001007:Anxiety; D002204:Capitation Fee; D006740:Hospital Administrators / Q000193:education*; D006745:Hospital Bed Capacity, 300 to 499; D016519:Hospitals, Religious; D006801:Humans; D007318:Inservice Training / Q000379:methods; D007857:Leadership; D008329:Managed Care Programs; D008824:Michigan; D009936:Organizational Innovation; D010564:Personnel, Hospital / Q000193:education* / Q000523:psychology; D011590:Psychology, Industrial; D013192:Staff Development / Q000379:methods*