TQM, Part 1. TQM: successes, failures, and wishful thinking.
Maher
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D001291:Attitude of Health Personnel; D005069:Evaluation Studies as Topic; D006740:Hospital Administrators; D007755:Laboratories, Hospital / Q000592:standards* / Q000706:statistics & numerical data; D011795:Surveys and Questionnaires; D017749:Total Quality Management / Q000458:organization & administration / Q000706:statistics & numerical data*; D014481:United States