The effects of computer monitoring on the medical transcriptionist's performance and stress.
This study serves to evaluate the effects of computer monitoring on the performance of medical transcriptionists. The results of the study show that performance increases in the monitored state but that perceived levels of stress decrease in the monitored state. Previous studies are discussed in light of health information managers' use of monitoring technology to increase the effectiveness of medical transcriptionists.
Katz Graduate School of Business, University of Pittsburgh, PA.
T L
TL
Huston
D F
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Galletta
J L
JL
Huston
D001330:Electronic Data Processing / Q000592:standards; D004650:Employee Performance Appraisal; D006801:Humans; D008500:Medical Records Department, Hospital; D010564:Personnel, Hospital / Q000523:psychology* / Q000592:standards; D011361:Professional Competence; D012106:Research; D013315:Stress, Psychological; D013647:Task Performance and Analysis; D015443:Word Processing / Q000592:standards*; D000078329:Workforce