The exit interview: locking the barn door.
The exit interview is not a universal response to the turnover problem. Rather, the exit interview is simply one more vertical channel through which employees can send information upward in the organization. Since it occurs essentially at the very end of the employment relationship, it may indeed seem like locking the barn door after the horse has been stolen. This is one door, however, that tends to come open by itself if it is not monitored regularly and periodically relocked.
Genesee Hospital, Rochester, NY.
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McConnell
D004651:Employment; D007407:Interviews as Topic / Q000379:methods / Q000706:statistics & numerical data*; D010557:Personnel Administration, Hospital / Q000458:organization & administration*; D010563:Personnel Turnover; D011340:Problem Solving; D014481:United States