Application of total quality management to mental health: a benchmark case study.
The search for models or "benchmarks" that reflect the successful application of total quality management (TQM) to the mental health field is one that goes largely unrewarded. This article describes a case study of one comprehensive mental health center that has made a serious commitment to the philosophy and principles of TQM and that is reaping significant benefits from that effort.
Missouri Institute of Mental Health, University of Missouri, St. Louis 63139, USA.
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Sluyter
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Barnette
D003155:Community Mental Health Centers / Q000592:standards*; D006302:Health Services Research; D006801:Humans; D007318:Inservice Training; D007591:Joint Commission on Accreditation of Healthcare Organizations; D001523:Mental Disorders / Q000628:therapy; D017146:Models, Organizational; D015279:Organizational Culture; D017060:Patient Satisfaction; D011357:Product Line Management; D017749:Total Quality Management / Q000458:organization & administration*; D014903:West Virginia