Complaints management--in-depth review.
Introduces the Complaints Manager program from Health-TEC to address the problems involved in complaints management and control in the health service. Shows the main screens available for data input. Demonstrates the wide range of reports which can be generated. Suggests that the Complaints Manager program provides an efficient and low-cost means of keeping complaints under control.
Donnelly
B J
BJ
Health Technology Ltd, Cambridge, UK.
D003362:Cost-Benefit Analysis; D003625:Data Collection; D003626:Data Display; D017598:Efficiency, Organizational; D005568:Forms and Records Control; D008331:Management Information Systems; D017060:Patient Satisfaction; D011787:Quality of Health Care; D012984:Software; D013222:State Medicine / Q000191:economics / Q000458:organization & administration / Q000592:standards*; D006113:United Kingdom