How does service drive the service company?
"How Does Service Drive the Service Company?" presents commentators on Leonard A. Schlesinger and James L. Heskett's September-October article. Commentators include Michael R. Quinlan, Ron Zemke, Jim Snider, Dinah Nemeroff, Steven S. Reinemund, Robert Ayling, Karmjit Singh, James A. Perkins, Joseph E. Antonini, and Walter F. Loeb.
Quinlan
M R
MR
Zemke
R
R
Snider
J
J
Nemeroff
D
D
Reinemund
S S
SS
Ayling
R
R
Singh
K
K
Perkins
J A
JA
Antonini
J E
JE
Loeb
W F
WF
D000329:Advertising; D003132:Commerce / Q000592:standards*; D003258:Consumer Behavior; D006801:Humans; D007588:Job Satisfaction; D015279:Organizational Culture; D011786:Quality Control; D014481:United States