Assessing the needs of breast cancer patients and their families.
Patient needs have long been elicited only through the use of customer satisfaction surveys, which unfortunately are not designed to obtain the in-depth information needed to guide the improvement of health care services. Through the use of the integrative group process and the help of many patients and hospital staffs, we developed a needs assessment survey for women with breast cancer. This article outlines this process and the results and discusses how we used these results to create a computer program designed to help women with breast cancer and their families.
Gustafson
D H
DH
University of Wisconsin--Madison.
Taylor
J O
JO
Thompson
S
S
Chesney
P
P
D000328:Adult; D000368:Aged; D000704:Analysis of Variance; D001943:Breast Neoplasms / Q000523:psychology* / Q000628:therapy; D003625:Data Collection; D005190:Family; D005260:Female; D006279:Health Maintenance Organizations / Q000458:organization & administration; D006301:Health Services Needs and Demand; D015285:Hospital-Patient Relations; D006801:Humans; D008393:Marriage / Q000523:psychology; D008875:Middle Aged; D009034:Mother-Child Relations; D010353:Patient Education as Topic / Q000379:methods*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010934:Planning Techniques; D015397:Program Evaluation / Q000379:methods; D011787:Quality of Health Care / Q000592:standards* / Q000706:statistics & numerical data; D014481:United States; D014584:User-Computer Interface