Marketing home health care medical services: the physician's view.
The authors surveyed physicians serving the Jackson, Mississippi home health care market. They identified problems and studied physician perceptions regarding services provided by home health care agencies, private duty nursing agencies, and durable medical equipment suppliers. Respondents perceived home health care as providing: (1) increased patient satisfaction, (2) greater patient convenience, (3) earlier discharge, and (4) lowered patient costs. They least liked: (1) lack of control and involvement in the patient caring process, (2) paperwork, (3) quality control potential, and the possibility that patient costs could increase. Two sets of implications for health care marketers are presented that involve both national and regional levels. Overall results indicate that a growing and profitable market segment exists and is being served in an effective and socially responsible manner.
Else School of Management, Millsaps College, Jackson, MS 39210.
E J
EJ
Ryan
R A
RA
Phelps
D001291:Attitude of Health Personnel; D003258:Consumer Behavior / Q000706:statistics & numerical data; D003657:Decision Making; D004389:Durable Medical Equipment / Q000592:standards / Q000706:statistics & numerical data; D006699:Home Care Services / Q000592:standards* / Q000706:statistics & numerical data; D006801:Humans; D008389:Marketing of Health Services / Q000592:standards; D008922:Mississippi; D010820:Physicians / Q000523:psychology* / Q000706:statistics & numerical data; D011787:Quality of Health Care / Q000706:statistics & numerical data; D011795:Surveys and Questionnaires