Leveraging the value of customer satisfaction information.
Furse
D H
DH
NCG Research Inc., Nashville, TN.
Burcham
M R
MR
Rose
R L
RL
Oliver
R W
RW
D003258:Consumer Behavior; D003659:Decision Making, Organizational; D005376:Financial Management / Q000592:standards; D006801:Humans; D007256:Information Systems / Q000458:organization & administration / Q000592:standards*; D008329:Managed Care Programs / Q000592:standards*; D008389:Marketing of Health Services / Q000458:organization & administration / Q000592:standards*; D011787:Quality of Health Care / Q000592:standards; D014481:United States