Medical office staff: the forgotten members of the provider network.
Medical office management personnel provide a critical link between non-staff-model managed care organizations and physician groups or small practices. These front-line professionals serve not only as the conduit between the health plan and the provider, but they are usually the first contact a patient has with a particular health plan.
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D001291:Attitude of Health Personnel; D003142:Communication; D006801:Humans; D007318:Inservice Training; D008329:Managed Care Programs / Q000458:organization & administration*; D009817:Office Management / Q000592:standards*; D017060:Patient Satisfaction; D014481:United States