A quality cure for healthcare.
It is the watchword of the '90s in every industry, including healthcare. PROFILES talked to three hospitals midway through their TQM/CQI efforts to find out how they got where they are and where they plan to go. They shared their mission statements, management expectations, quality newsletters, a clever "brag quotient," their problem-solving systems, flow charts, and a continuous improvement roadmap.
D005431:Florida; D005845:Georgia; D006739:Hospital Administration / Q000592:standards*; D006744:Hospital Bed Capacity, 100 to 299; D006745:Hospital Bed Capacity, 300 to 499; D008389:Marketing of Health Services / Q000379:methods*; D008404:Massachusetts; D009937:Organizational Objectives; D010343:Patient Admission; D010820:Physicians; D016730:Program Development / Q000379:methods*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*