Improving the appointment scheduling process: a national, multi-HMO benchmarking initiative.
Joshi
M S
MS
HMO Group, New Brunswick, NJ 08901.
D000328:Adult; D001071:Appointments and Schedules; D017598:Efficiency, Organizational / Q000592:standards / Q000706:statistics & numerical data; D006279:Health Maintenance Organizations / Q000592:standards* / Q000706:statistics & numerical data; D006801:Humans; D007373:Interinstitutional Relations; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D017064:Process Assessment, Health Care; D011795:Surveys and Questionnaires; D014481:United States