title: Plans, providers experimenting with outbound call programs for Medicare risk seniors.
abstract: Putting a new spin on health care call centers: They've been used for commercial and Medicaid populations, but now plans and providers are testing the call center concept among their Medicare seniors. And while it may hold great promise for controlling utilization, there are big start-up costs and serious liability concerns.
mesh_terms: D000368:Aged; D019090:Case Management / Q000639:trends*; D006279:Health Maintenance Organizations / Q000706:statistics & numerical data / Q000639:trends; D006297:Health Services Accessibility; D015277:Hotlines / Q000706:statistics & numerical data*; D006801:Humans; D006278:Medicare / Q000458:organization & administration*; D014218:Triage / Q000379:methods* / Q000592:standards; D014481:United States