Monitoring quality: the front office versus the front line. Interview by Elaine Zablocki.
Batalden
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Center for the Evaluative Clinical Sciences, Dartmouth Medical School, Hanover, NH, USA.
D003142:Communication; D019033:Delivery of Health Care, Integrated / Q000592:standards*; D006075:Governing Board; D006801:Humans; D007255:Information Services; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States