title: Meeting the needs of patients and staff in an era of change.
abstract: One home care agency has challenged itself to be innovative in its strategic planning to better serve its patients and staff. By surveying staff on patient characteristics and needs and then analyzing the results, agency administrators now have a greater understanding of the implications of a changing health care system for the patient and are better equipped to thrive in this new environment.
authors.affiliation: Visiting Nurse Association of Northern New Jersey, Inc., Morristown, NJ, USA.
authors.forename: F F
authors.initials: FF
authors.lastname: Scott
authors.forename: M E
authors.initials: ME
authors.lastname: Levitsky
mesh_terms: D003152:Community Health Nursing / Q000458:organization & administration; D019538:Health Care Surveys; D006301:Health Services Needs and Demand; D018574:Home Care Agencies / Q000458:organization & administration*; D007588:Job Satisfaction; D009515:New Jersey; D009726:Nurses / Q000523:psychology; D009936:Organizational Innovation; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000379:methods*; D011795:Surveys and Questionnaires