Home care aides and the business of people.
A home care aide (HCA) needs both patient care skills and people skills to do the job well. Recruiting HCAs with those skills can assist in HCA retention while improving customer service.
Richman
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Community Health Professional, Silver Spring, MD, USA.
D003142:Communication; D018574:Home Care Agencies / Q000458:organization & administration; D018576:Home Health Aides / Q000592:standards*; D006801:Humans; D010560:Personnel Selection / Q000379:methods*; D011361:Professional Competence; D011369:Professional-Patient Relations; D014481:United States