title: Cultivating loyal patients.
authors.forename: D
authors.initials: D
authors.lastname: Bendall
authors.forename: T L
authors.initials: TL
authors.lastname: Powers
mesh_terms: D003142:Communication; D006279:Health Maintenance Organizations / Q000592:standards; D015285:Hospital-Patient Relations; D006801:Humans; D008389:Marketing of Health Services; D008960:Models, Psychological; D010342:Patient Acceptance of Health Care / Q000523:psychology; D017060:Patient Satisfaction; D014481:United States