title: Patient is king. Studies define customers' satisfaction and the means to improve it.
abstract: It's being called a new age of healthcare consumerism. Researchers are compiling hard data on outcomes as well as launching sweeping surveys in the less tangible area of consumer satisfaction. The focus of all this activity is the patient.
authors.forename: L
authors.initials: L
authors.lastname: Kertesz
mesh_terms: D003254:Consumer Advocacy; D006265:Health Care Coalitions; D006279:Health Maintenance Organizations / Q000592:standards* / Q000706:statistics & numerical data; D006302:Health Services Research; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000145:classification* / Q000706:statistics & numerical data; D012941:Social Responsibility; D014481:United States