Determinants of patient satisfaction with outpatient surgery.
To help understand the determinants of patient satisfaction following outpatient surgery, the authors developed a written survey instrument and administered it to more than 200 patients. The significant predictors of overall satisfaction were the courtesy of the staff and clinical quality. Overall satisfaction was also found to be a significant predictor of intent to recommend.
Holland
M S
MS
Columbus-Cabrini Health System, Chicago, IL, USA.
Counte
M A
MA
Hinrichs
B G
BG
D000293:Adolescent; D000328:Adult; D000368:Aged; D000556:Ambulatory Surgical Procedures / Q000592:standards*; D001291:Attitude of Health Personnel; D002648:Child; D002675:Child, Preschool; D003625:Data Collection; D017598:Efficiency, Organizational; D005260:Female; D006266:Health Education; D006272:Health Facility Environment; D006302:Health Services Research / Q000379:methods; D006801:Humans; D007223:Infant; D007231:Infant, Newborn; D008297:Male; D008875:Middle Aged; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D018907:Privacy; D012044:Regression Analysis; D014481:United States