Using patient feedback for quality improvement.
This article describes the results of a study designed to understand h how health care organizations use patient feedback. The article examines the organizational factors and the barriers that influence patient feedback use and concludes with propositions that can serve to guide future action and research in this area.
Tasa
K
K
Department of Health Administration, University of Toronto, Ontario, Canada.
Baker
G R
GR
Murray
M
M
D003625:Data Collection; D005246:Feedback; D017144:Focus Groups; D006302:Health Services Research / Q000379:methods; D006801:Humans; D017063:Outcome Assessment, Health Care; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000592:standards*; D011787:Quality of Health Care / Q000592:standards*; D011795:Surveys and Questionnaires; D014481:United States