title: Patient-based surveying: a cost-effective approach for reaching large markets.
abstract: Member-based surveying is an important tool for managed care companies to discern newer and better ways in which to keep their current members satisfied, develop products that will attract new members, and to gauge changes of course in health consumer opinion. This article discusses a consumer friendly and cost-effective method to survey members and the general public that has produced a very positive response for a modest investment. The response rate will likely improve over time as the method gains broader acceptance.
authors.affiliation: SCAN Health Plan, Long Beach, CA, USA.
authors.forename: S
authors.initials: S
authors.lastname: Byer
mesh_terms: D003625:Data Collection; D004465:Economic Competition / Q000639:trends; D005069:Evaluation Studies as Topic; D006279:Health Maintenance Organizations / Q000191:economics / Q000592:standards*; D007255:Information Services; D008389:Marketing of Health Services / Q000191:economics / Q000379:methods*; D006278:Medicare; D017060:Patient Satisfaction / Q000191:economics*; D010506:Periodicals as Topic; D014481:United States