title: Making staff aware of risks.
abstract: Outlines the essential steps in establishing risk management as an effective process in any organization and relates to management claims, complaints and adverse incidents. Discusses the way to elicit and use information from patients and staff. Emphasizes the need to learn from all those involved in delivery and receipt of care.
authors.affiliation: Essex Rivers Health Care Trust, UK.
authors.forename: J
authors.initials: J
authors.lastname: Symons
mesh_terms: D003625:Data Collection; D006779:Hospitals, Public / Q000458:organization & administration*; D017146:Models, Organizational; D017060:Patient Satisfaction; D012308:Risk Management / Q000458:organization & administration* / Q000706:statistics & numerical data; D013192:Staff Development / Q000379:methods*; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom; D000078329:Workforce