title: Ways to find out how your customers define quality.
authors.forename: P L
authors.initials: PL
authors.lastname: Blyth
mesh_terms: D003258:Consumer Behavior; D006272:Health Facility Environment / Q000592:standards*; D006797:Housekeeping, Hospital / Q000379:methods / Q000592:standards*; D017060:Patient Satisfaction; D014481:United States