title: Special report. Hospitals that are becoming 'hotel friendly' to guests ... and the role played by security officers.
abstract: Faced with increasing competition, hospitals in New York City are developing programs to become more user friendly and, like hotels, to treat patients more as "guests" than as "customers." These programs, which have particular applications for security personnel, are also seeking to improve communications and relationships among the hospital's medical staff and other employees. In this report, we'll describe some of these efforts in which hospitals are turning to hoteliers, consultants, and others for advice in the area of customer service, and the role seen for hospital security.
mesh_terms: D015285:Hospital-Patient Relations; D006786:Hospitals, Urban / Q000458:organization & administration* / Q000592:standards; D007318:Inservice Training; D009519:New York City; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration; D010564:Personnel, Hospital; D011787:Quality of Health Care; D012637:Security Measures / Q000458:organization & administration*