Case management: meeting the needs of chronically ill patients in an HMO.
Primary care staff education plays a critical role in a health plan making a transition from a case management model to a model that emphasizes close care coordination for chronically ill patients with multiple care needs. Multidisciplinary teams can help refine the system to have a positive impact on care across diverse settings: Health Plan of Nevada found that such training aids staff in identifying at-risk individuals and in developing plans for preventive health screening activities, medication compliance, and needs assessment.
Grower
R
R
Sierra Health Services, Inc., Las Vegas, NV, USA.
Hillegass
B
B
Nelson
F
F
D000203:Activities of Daily Living; D000368:Aged; D019090:Case Management / Q000458:organization & administration* / Q000592:standards; D002908:Chronic Disease / Q000453:epidemiology* / Q000534:rehabilitation / Q000628:therapy*; D006279:Health Maintenance Organizations / Q000458:organization & administration* / Q000592:standards; D006299:Health Services for the Aged / Q000458:organization & administration; D006699:Home Care Services / Q000458:organization & administration / Q000706:statistics & numerical data; D006801:Humans; D017146:Models, Organizational; D009505:Nevada; D009936:Organizational Innovation; D011787:Quality of Health Care; D018570:Risk Assessment; D014838:Volunteers