title: Reporting on customer satisfaction to senior managers and the board.
mesh_terms: D005568:Forms and Records Control; D006075:Governing Board; D006292:Health Priorities; D006297:Health Services Accessibility; D006801:Humans; D008329:Managed Care Programs / Q000458:organization & administration / Q000592:standards*; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D014481:United States