title: Better quality through better measurement.
authors.forename: R C
authors.initials: RC
authors.lastname: Lloyd
mesh_terms: D003258:Consumer Behavior; D003625:Data Collection; D005190:Family; D005246:Feedback; D017144:Focus Groups; D007407:Interviews as Topic; D010043:Outcome and Process Assessment, Health Care; D017749:Total Quality Management / Q000379:methods*; D014481:United States