title: Trouble for HMOs? Survey: customer satisfaction falls as markets mature.
authors.forename: L
authors.initials: L
authors.lastname: Kertesz
mesh_terms: D004465:Economic Competition; D017598:Efficiency, Organizational; D019538:Health Care Surveys; D006279:Health Maintenance Organizations / Q000191:economics / Q000458:organization & administration / Q000592:standards* / Q000706:statistics & numerical data; D017146:Models, Organizational; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D014481:United States