The role and application of the balanced scorecard in healthcare quality management.
To connect practices, outcomes, quality, value, and costs, healthcare organizations must start using a balanced scorecard. A balanced scorecard is a set of measures that reveals the interdependency of the organization, its employees, and its patients. It thus serves as a balanced perspective on the organization for senior management to use in designing, developing, deploying, and directing the strategic plan, consistent with total quality management principles.
Castañeda-Méndez
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Aejes, Ridgefield, CT, USA.
Mangan
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Lavery
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D004496:Education, Continuing; D006744:Hospital Bed Capacity, 100 to 299; D006753:Hospital Records; D006788:Hospitals, Voluntary / Q000458:organization & administration* / Q000592:standards; D007255:Information Services; D008332:Management Quality Circles; D009518:New York; D009937:Organizational Objectives; D010934:Planning Techniques; D017064:Process Assessment, Health Care; D017749:Total Quality Management / Q000379:methods*