Defining a quality strategy for learning disability services. Lifecare NHS Trust establishes its core values for care and quality.
Describes how Lifecare NHS Trust established core values and an ISO 9000 quality framework as the foundation for patient care quality improvement. Discusses a procedural approach to ensure that Lifecare defines clearly the requirements of the management of every aspect of its care system. Presents a framework for total quality management and process improvement of care delivery.
Smith
G
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Lifecare NHS Trust, Caterham, Surrey, UK.
D017598:Efficiency, Organizational; D004651:Employment / Q000523:psychology; D004739:England; D006779:Hospitals, Public / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D007588:Job Satisfaction; D007859:Learning Disabilities / Q000628:therapy*; D009313:National Health Programs / Q000592:standards; D015279:Organizational Culture; D017060:Patient Satisfaction; D011209:Power, Psychological; D017749:Total Quality Management / Q000458:organization & administration*