title: Customer service trumps regulations.
authors.forename: P J
authors.initials: PJ
authors.lastname: Klaassen
mesh_terms: D000368:Aged; D003258:Consumer Behavior; D004465:Economic Competition; D005161:Facility Regulation and Control; D016852:Housing for the Elderly / Q000331:legislation & jurisprudence* / Q000592:standards; D006801:Humans; D008004:Licensure; D011785:Quality Assurance, Health Care / Q000331:legislation & jurisprudence*; D013219:State Government; D014481:United States