Behavioral quality assurance: a transforming experience.
The captains of the health care industry are leading a transformation in health care. Increasing numbers of physician executives are acquiring the knowledge, skills, and attitudes essential to both the science and the art of management. If they wish to practice the art of management at a high professional level, however, physician executives must be willing to experiment with their behavior in interactions. Change and growth in this aspect of human nature will also bring them face-to-face with their self-images. More important, attention throughout an organization to behavior toward one another will have a significant bearing on the quality of the organization's services to clients.
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D001519:Behavior; D003625:Data Collection; D005246:Feedback; D006801:Humans; D007400:Interprofessional Relations; D008486:Physician Executives / Q000523:psychology*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States