Reengineering the laboratory: strategic process and systems innovation to improve performance. Recreating our role on the health-care team.
The author describes reengineering efforts in the laboratory of a 550-bed hospital. Key benefits include reduced costs, improved turnaround time, and redirection of staff into new roles in information management and outreach.
Johnson
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St. Elizabeth Hospital Medical Center, Youngstown, OH, USA.
D006746:Hospital Bed Capacity, 500 and over; D006754:Hospital Restructuring; D006801:Humans; D007587:Job Description; D007755:Laboratories, Hospital / Q000458:organization & administration*; D017056:Medical Laboratory Personnel; D009820:Ohio; D011590:Psychology, Industrial; D013647:Task Performance and Analysis