title: Selecting processes to bench-mark; a key step in quality improvement--a case study in an academic medical library setting.
authors.affiliation: George T. Harrell Library, Milton S. Hershey Medical Centre, Pennsylvania State University, Hershey 17033, USA.
authors.forename: V A
authors.initials: VA
authors.lastname: Lingle
mesh_terms: D000046:Academic Medical Centers / Q000458:organization & administration; D003258:Consumer Behavior; D003363:Cost Control; D017598:Efficiency, Organizational; D006302:Health Services Research; D007993:Libraries, Medical / Q000191:economics / Q000458:organization & administration / Q000592:standards*; D010414:Pennsylvania; D017749:Total Quality Management