The patient survey as data source for CQI and risk management.
Improving communication between patients and providers is important for several reasons. Survey tools provide a useful approach to enhancing patient-provider communication. Combined with clear and concise verbal communication, information obtained through the use of survey tools provides a comprehensive databank of individualized information for delivery of patient-centered care within efficient time parameters.
Treadwell
J
J
BJC Health System, St. Louis, MO 63107, USA.
D003625:Data Collection / Q000379:methods; D007193:Independent Practice Associations; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D018802:Patient-Centered Care / Q000592:standards; D010817:Physician-Patient Relations; D012308:Risk Management / Q000379:methods*; D011795:Surveys and Questionnaires; D017749:Total Quality Management / Q000379:methods*; D014481:United States