title: End-user support improvement at Memorial Sloan-Kettering Cancer Center.
authors.affiliation: Memorial Sloan-Kettering Cancer Center, USA.
authors.forename: W T
authors.initials: WT
authors.lastname: Cheng
authors.forename: M
authors.initials: M
authors.lastname: Hamilton
mesh_terms: D002173:Cancer Care Facilities / Q000458:organization & administration*; D003200:Computer User Training / Q000592:standards*; D003284:Contract Services / Q000458:organization & administration / Q000592:standards*; D004059:Diffusion of Innovation; D006751:Hospital Information Systems / Q000458:organization & administration* / Q000592:standards; D018581:Technology Transfer; D017749:Total Quality Management; D014481:United States; D014584:User-Computer Interface