Nurse triage telephone centers: key to demand-management strategy.
Lester
J A
JA
Cleveland Clinic, USA.
Breudigam
M
M
D006123:Group Practice / Q000458:organization & administration; D008329:Managed Care Programs / Q000458:organization & administration; D008389:Marketing of Health Services / Q000458:organization & administration; D009723:Nurse-Patient Relations; D009820:Ohio; D019114:Remote Consultation / Q000639:trends*; D012984:Software; D013689:Telephone / Q000706:statistics & numerical data*; D014218:Triage / Q000458:organization & administration*