title: Building customer-supplier relationships for performance measurement and quality improvement: hospital and health plan partnerships.
authors.affiliation: Harvard Pilgrim Health Care, Brookline, MA, USA.
authors.forename: R S
authors.initials: RS
authors.lastname: Zysman
mesh_terms: D019033:Delivery of Health Care, Integrated / Q000191:economics / Q000458:organization & administration / Q000592:standards*; D017598:Efficiency, Organizational; D006265:Health Care Coalitions; D006279:Health Maintenance Organizations / Q000592:standards*; D007400:Interprofessional Relations; D008404:Massachusetts; D017063:Outcome Assessment, Health Care / Q000458:organization & administration*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States