title: Complaints. Fault lines.
authors.affiliation: Shropshire's Community Health Service Trust, UK.
authors.forename: P
authors.initials: P
authors.lastname: McDonald
mesh_terms: D004739:England; D015285:Hospital-Patient Relations; D006779:Hospitals, Public / Q000458:organization & administration / Q000592:standards*; D016134:Organizational Policy; D010344:Patient Advocacy; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D013222:State Medicine / Q000592:standards; D013689:Telephone