A new continuous quality improvement model for the coding process.
The following paper describes the development and evaluation of a Continuous Quality Improvement Model (CQIM) applied to the coding process of a public metropolitan teaching hospital. The evaluation was carried out by measuring changes to the accuracy, timeliness and quantity of the outputs of the coding process before and after the CQIM was implemented. For all three indicators of quality and productivity, improvements were observed after the CQIM was implemented. Continuous Quality Improvement methods are one strategy which health information managers can use to improve the quality of the coding process to support the provision of accurate coded data in a timely manner.
Callen
J
J
School of Health Information Management, University of Sydney.
Meehan
J
J
Tomornsak
S
S
D000043:Abstracting and Indexing / Q000592:standards*; D003953:Diagnosis-Related Groups; D005069:Evaluation Studies as Topic; D006745:Hospital Bed Capacity, 300 to 499; D006779:Hospitals, Public / Q000458:organization & administration; D006784:Hospitals, Teaching / Q000458:organization & administration; D008485:Medical Audit; D008499:Medical Records / Q000145:classification*; D008500:Medical Records Department, Hospital / Q000592:standards*; D009517:New South Wales; D011786:Quality Control; D013996:Time and Motion Studies; D017749:Total Quality Management / Q000379:methods*