title: Dealing with clinical complaints.
authors.affiliation: South Bank University, London, England.
authors.forename: J
authors.initials: J
authors.lastname: Allsop
authors.forename: L
authors.initials: L
authors.lastname: Mulcahy
mesh_terms: D004739:England; D006302:Health Services Research; D006801:Humans; D009313:National Health Programs / Q000592:standards*; D010344:Patient Advocacy; D017060:Patient Satisfaction; D011787:Quality of Health Care; D012308:Risk Management / Q000379:methods*; D013997:Time Factors