Beyond patient satisfaction. Broaden the scope of quality measurement by integrating the marketing view with other perspectives.
The patient satisfaction perspective has dominated recent marketing efforts to measure and understand health care quality. The authors propose a broader health care quality model that includes medical outcomes, access to health care services, and personnel dimensions along with patient satisfaction concerns as the foci of quality measurement. The model also encompasses important contextual factors that clearly affect the level of health care quality.
Turner
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PD
Buros Institute of Mental Measurements, University of Nebraska, Lincoln, USA.
Pol
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LG
D006297:Health Services Accessibility; D006302:Health Services Research; D015285:Hospital-Patient Relations; D017146:Models, Organizational; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011787:Quality of Health Care; D016896:Treatment Outcome; D014481:United States