title: The value of indicators.
authors.affiliation: BlueCross BlueShield of Massachusetts, Boston 02110, USA.
authors.forename: H S
authors.initials: HS
authors.lastname: Jordan
mesh_terms: D054598:Blue Cross Blue Shield Insurance Plans; D003625:Data Collection; D017598:Efficiency, Organizational; D008404:Massachusetts; D017063:Outcome Assessment, Health Care / Q000592:standards*; D017749:Total Quality Management / Q000592:standards*