Explaining things to an angry managed-care patient.
Lowes
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RL
D001294:Attitude to Health; D003142:Communication; D003220:Conflict, Psychological; D006279:Health Maintenance Organizations / Q000191:economics / Q000592:standards*; D006801:Humans; D010342:Patient Acceptance of Health Care; D010817:Physician-Patient Relations; D011639:Public Opinion; D014342:Truth Disclosure; D014481:United States