Appraising the performance of medical technologists in a clinical laboratory.
Medical technologists and their coworkers serve as a critical link in the delivery of health care, yet their performance typically is appraised in a traditional way, causing stress for both managers and workers. Drawing on Total Quality Management concepts, this article proposes a framework for appraising performance in a clinical laboratory context and shows how it can be used to address the problems that managers face in providing constructive appraisals to laboratory personnel.
Ghorpade
J
J
College of Business Administration, San Diego, CA, USA.
Chen
M M
MM
D019411:Clinical Laboratory Techniques / Q000592:standards*; D004650:Employee Performance Appraisal; D006801:Humans; D007755:Laboratories, Hospital / Q000592:standards; D017056:Medical Laboratory Personnel / Q000592:standards*; D017146:Models, Organizational; D015279:Organizational Culture; D017749:Total Quality Management; D014481:United States; D000078329:Workforce