title: Organizational effectiveness. Primary care and the congruence model.
abstract: The congruence model is a framework used to analyze organizational strengths and weaknesses and pinpoint specific areas for improving effectiveness. This article provides an overview of organizations as open systems, with examples in the primary care arena. It explains and applies the congruence model in the context of primary care issues and functions, including methods by which the model can be used to diagnose organizational problems and generate solutions. Changes needed in primary care due to the managed care environment, and areas of potential problems and sensitivities requiring organizational changes to meet market and regulatory demands now placed on PCOs are examined.
authors.affiliation: Elmhurst Center, NY, USA. ae2@doc.mssm.edu
authors.forename: A R
authors.initials: AR
authors.lastname: Eiser
authors.forename: B J
authors.initials: BJ
authors.lastname: Eiser
mesh_terms: D017598:Efficiency, Organizational; D008329:Managed Care Programs / Q000458:organization & administration; D017146:Models, Organizational; D015279:Organizational Culture; D010818:Practice Patterns, Physicians'; D011320:Primary Health Care / Q000458:organization & administration*; D012017:Referral and Consultation; D014481:United States