Service integration: something old and something new.
The authors trace the definition and challenges of "service integration," variously known over time as "collaboration," "coordination," "human services integration," and "one-stop shopping." While the common use of service integration terminology currently may seem to indicate a consensus in favor of a broad systemic reform, motivations and expectations for service integration differ significantly among different players in the service system. The authors conclude that service integration cannot be defined by a particular service model or outcome, but instead should be conceived of as an ongoing reform process. This process, when well-designed and implemented with long-term vision, can reduce duplication, strengthen communities, and improve client outcomes.
Hassett
S
S
Center for Mental Health Services, Substance Abuse and Mental Health Administration, Washington, DC, USA.
Austin
M J
MJ
D002140:California; D003153:Community Health Services / Q000458:organization & administration*; D003256:Community Participation; D003266:Continuity of Patient Care / Q000458:organization & administration; D003299:Cooperative Behavior; D005190:Family; D006801:Humans; D007373:Interinstitutional Relations; D017146:Models, Organizational; D009937:Organizational Objectives; D017149:Private Sector; D017150:Public Sector; D012935:Social Justice; D012947:Social Work / Q000458:organization & administration*; D018511:Systems Integration; D014481:United States