Where the reforms did not reach: doctors as front line managers.
The importance of the behavioral dimension of the management of front line teams in the health service has been neglected both in the training of doctors and in the recent reforms of the health service. Drawing on three case studies carried out by doctors, explores the influence of the level of understanding of behavioral factors in determining the effectiveness or ineffectiveness of management at this level. Concludes by considering some implications of the discussion for giving a more central place to these factors in the selection, training and promotion of doctors.
Hadley
R
R
Lancaster University, England, UK.
Forster
D
D
D001519:Behavior; D001525:Behavioral Sciences / Q000193:education; D005194:Family Practice / Q000458:organization & administration; D006302:Health Services Research / Q000379:methods; D006784:Hospitals, Teaching / Q000458:organization & administration; D006801:Humans; D008330:Management Audit; D009775:Obstetrics and Gynecology Department, Hospital / Q000458:organization & administration; D015279:Organizational Culture; D009936:Organizational Innovation; D008486:Physician Executives / Q000193:education / Q000592:standards; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom