Customer service in health care: a new era.
Intensified competition in healthcare is stimulating an enhanced focus on consumer satisfaction. Critical barriers to customer service are being dismantled and hospitals are instituting comprehensive models to promote consumer-oriented environments.
Eisenberg
B
B
Management Dynamics, Inc., New York, NY 10001, USA.
D003142:Communication; D003258:Consumer Behavior; D004465:Economic Competition; D016520:Entrepreneurship; D005246:Feedback; D006739:Hospital Administration / Q000191:economics / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D017146:Models, Organizational; D015279:Organizational Culture; D017060:Patient Satisfaction; D010564:Personnel, Hospital / Q000523:psychology; D011209:Power, Psychological; D014481:United States