title: Improving service to patients.
abstract: Kaiser Permanente is testing an intranet that enables patients to get quicker answers. If all goes well, the project could spread nationally.
authors.forename: T L
authors.initials: TL
authors.lastname: Chin
mesh_terms: D002140:California; D003195:Computer Communication Networks; D016494:Computer Security; D003219:Confidentiality; D017046:Cost Savings; D006279:Health Maintenance Organizations / Q000458:organization & administration*; D006297:Health Services Accessibility; D006801:Humans; D011369:Professional-Patient Relations; D012984:Software