Total quality improvement: an example of an effective team.
Total quality improvement (TQI) advocates that all staff members in an organization develop their own ideas on job improvement about their own specific jobs. This process helps to improve staff performance and to build continually on those improvements. This article will describe how the TQI process was used successfully by quality management staff members at a federal medical center to investigate a problem with linen.
Miller
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Prescott Veterans Administration Medical Center, AZ, USA.
Smith
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Brophy
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Mollman
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Owen
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Smith
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D001130:Arizona; D001512:Bedding and Linens / Q000191:economics / Q000706:statistics & numerical data*; D003142:Communication; D003362:Cost-Benefit Analysis; D006745:Hospital Bed Capacity, 300 to 499; D006787:Hospitals, Veterans / Q000191:economics / Q000458:organization & administration / Q000592:standards; D006801:Humans; D007400:Interprofessional Relations; D007847:Laundry Service, Hospital / Q000191:economics / Q000592:standards*; D008332:Management Quality Circles / Q000458:organization & administration*; D009937:Organizational Objectives; D011340:Problem Solving; D017749:Total Quality Management / Q000458:organization & administration*