title: Get the picture. Consumers sound off on health care.
abstract: You may see yourself as an altruistic volunteer for the health of your community, but the people you're serving have a very different view of you. Consumer focus groups reveal that most people think of hospitals as big businesses more interested in profits than patients.
authors.forename: M
authors.initials: M
authors.lastname: Grayson
mesh_terms: D000573:American Hospital Association; D001294:Attitude to Health; D003132:Commerce; D003159:Community-Institutional Relations; D003258:Consumer Behavior; D017144:Focus Groups; D019538:Health Care Surveys; D006761:Hospitals / Q000592:standards*; D006788:Hospitals, Voluntary / Q000458:organization & administration / Q000592:standards; D006801:Humans; D009723:Nurse-Patient Relations; D010344:Patient Advocacy; D011787:Quality of Health Care; D014481:United States