Selecting practice management information systems.
Despite enormous advances in information systems, the process by which most medical practices select them has remained virtually unchanged for decades: the request for proposal (RFP). Unfortunately, vendors have learned ways to minimize the value of RFP checklists to where purchasers now learn little about the system functionality. The authors describe a selection methodology that replaces the RFP with scored demos, reviews of vendor user manuals and mathematically structured reference checking. In a recent selection process at a major medical center, these techniques yielded greater user buy-in and favorable contract terms as well.
Worley
R
R
Manhattan Management Services, New York 10019, USA.
Ciotti
V
V
D003164:Competitive Bidding; D003284:Contract Services / Q000191:economics / Q000592:standards*; D003365:Costs and Cost Analysis; D003659:Decision Making, Organizational; D006123:Group Practice / Q000458:organization & administration*; D008331:Management Information Systems / Q000592:standards*; D008722:Methods; D017008:Negotiating; D014481:United States