Components of a successful case management program.
Many critical factors, including operational and organizational resources, must be considered and addressed to implement a successful case management program. This article provides a blueprint for establishing a program that is compatible with an organization's objectives. The authors provide a step-by-step process, from defining case management to organizing and assessing staff and data capabilities, for helping health plans develop processes to provide quality patient care.
Aliotta
S L
SL
Prudential Health Care, Woodland Hills, CA, USA.
D002140:California; D019090:Case Management / Q000592:standards*; D006279:Health Maintenance Organizations / Q000706:statistics & numerical data*; D006801:Humans; D007182:Income; D017146:Models, Organizational; D009937:Organizational Objectives; D017063:Outcome Assessment, Health Care; D018579:Patient Selection; D015397:Program Evaluation; D011787:Quality of Health Care; D014600:Utilization Review / Q000592:standards*