title: Focused factories. Giving consumers what they want. Interview by Mark Hagland.
authors.forename: R E
authors.initials: RE
authors.lastname: Herzlinger
mesh_terms: D001071:Appointments and Schedules; D003254:Consumer Advocacy; D003695:Delivery of Health Care / Q000191:economics / Q000458:organization & administration* / Q000592:standards; D019033:Delivery of Health Care, Integrated; D019468:Disease Management; D004465:Economic Competition; D007255:Information Services; D009936:Organizational Innovation; D009939:Organizations, Nonprofit; D011785:Quality Assurance, Health Care; D012648:Self Care; D014481:United States