Dealing with clinical complaints.
Allsop
J
J
South Bank University, London, England.
Mulcahy
L
L
D004739:England; D006302:Health Services Research; D006801:Humans; D009313:National Health Programs / Q000592:standards*; D010344:Patient Advocacy; D017060:Patient Satisfaction; D011787:Quality of Health Care; D012308:Risk Management / Q000379:methods*; D013997:Time Factors