title: The health access manager's role in performance measurement systems: impact and opportunity.
authors.affiliation: Greater Cleveland Hospital Association, USA.
authors.forename: A J
authors.initials: AJ
authors.lastname: Harper
mesh_terms: D000289:Admitting Department, Hospital / Q000592:standards*; D003362:Cost-Benefit Analysis; D017598:Efficiency, Organizational; D006740:Hospital Administrators; D006801:Humans; D007902:Length of Stay; D009026:Mortality; D009820:Ohio; D017063:Outcome Assessment, Health Care / Q000458:organization & administration*; D017060:Patient Satisfaction