title: What members want.
abstract: One large multi-market study recently confirmed that people are more satisfied in HMOs than they are in other types of health plans--and the results have nothing to do with health status. Here's a look at what drives HMO member satisfaction.
authors.affiliation: Sachs Group, Inc., Evanston, IL, USA.
authors.forename: M A
authors.initials: MA
authors.lastname: Sachs
authors.forename: G T
authors.initials: GT
authors.lastname: Pickens
mesh_terms: D003625:Data Collection; D018588:Fee-for-Service Plans / Q000592:standards / Q000706:statistics & numerical data; D006279:Health Maintenance Organizations / Q000592:standards* / Q000706:statistics & numerical data; D006304:Health Status; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010934:Planning Techniques; D011243:Preferred Provider Organizations / Q000592:standards / Q000706:statistics & numerical data; D014481:United States; D014505:Urban Population