title: Shoot for the 'stars'. Hospitals should hire worker types most likely to satisfy patients.
authors.affiliation: Department of Marketing, Baruch College, NY, USA.
authors.forename: J C
authors.initials: JC
authors.lastname: Casal
mesh_terms: D006801:Humans; D017063:Outcome Assessment, Health Care; D017060:Patient Satisfaction; D010551:Personality; D010557:Personnel Administration, Hospital; D010560:Personnel Selection / Q000592:standards*; D010564:Personnel, Hospital / Q000592:standards*; D014481:United States