title: Agencies & vendors. Friends, foes, or partners?
abstract: Communication is the key to making vendor-agency relationships work. This communication needs to start from the very beginning, with planning, and continue through installation, training, and support. With good communication, the change brought on by automation will be positive.
authors.affiliation: C3 Inc., Bloomfield, CT, USA.
authors.forename: L S
authors.initials: LS
authors.lastname: Miller
mesh_terms: D000555:Ambulatory Care Information Systems / Q000191:economics / Q000458:organization & administration; D003132:Commerce / Q000191:economics / Q000458:organization & administration*; D003142:Communication; D004465:Economic Competition; D017598:Efficiency, Organizational; D018574:Home Care Agencies / Q000191:economics / Q000458:organization & administration*; D007318:Inservice Training; D007373:Interinstitutional Relations; D008389:Marketing of Health Services / Q000592:standards; D014481:United States