title: Now are you satisfied? The 1998 American Customer Satisfaction Index.
authors.forename: R B
authors.initials: RB
authors.lastname: Lieber
authors.forename: L
authors.initials: L
authors.lastname: Grant
authors.forename: J
authors.initials: J
authors.lastname: Martin
mesh_terms: D003132:Commerce / Q000145:classification / Q000592:standards / Q000706:statistics & numerical data; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D003625:Data Collection; D006761:Hospitals / Q000592:standards / Q000706:statistics & numerical data; D007221:Industry / Q000145:classification / Q000592:standards* / Q000706:statistics & numerical data; D014481:United States