A strategic approach to service quality: a field study in a rural health care setting.
Yasin
M M
MM
Department of Management and Marketing, East Tennessee State University, Johnson City 37614, USA.
Green
R F
RF
D003151:Community Health Centers / Q000592:standards*; D006302:Health Services Research / Q000379:methods; D017060:Patient Satisfaction; D011787:Quality of Health Care; D019035:Rural Health Services / Q000592:standards*; D011795:Surveys and Questionnaires; D013714:Tennessee; D017749:Total Quality Management; D014481:United States