title: Changing health care, one phone call at a time.
abstract: Demand management is an approach to providing health care benefits that is designed to help beneficiaries receive the appropriate level of care at the appropriate time. When this is accomplished, health care expenditures are reduced. This case study shows how a large union health plan implemented a demand management program that has been well received by its members and has been effective in helping to control plan costs.
authors.affiliation: American Postal Workers Union--Health Plan, USA.
authors.forename: C E
authors.initials: CE
authors.lastname: Midgett
mesh_terms: D017046:Cost Savings; D019468:Disease Management; D006264:Health Benefit Plans, Employee / Q000191:economics / Q000458:organization & administration*; D005102:Health Expenditures; D006301:Health Services Needs and Demand / Q000191:economics / Q000458:organization & administration*; D007750:Labor Unions; D010559:Personnel Management; D014481:United States