Now are you satisfied? The 1998 American Customer Satisfaction Index.
Lieber
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Grant
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Martin
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D003132:Commerce / Q000145:classification / Q000592:standards / Q000706:statistics & numerical data; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D003625:Data Collection; D006761:Hospitals / Q000592:standards / Q000706:statistics & numerical data; D007221:Industry / Q000145:classification / Q000592:standards* / Q000706:statistics & numerical data; D014481:United States