title: Reducing appointment no-shows and same-day cancellations.
authors.affiliation: Cleveland Clinic Foundation, Cleveland, OH, USA.
authors.forename: P L
authors.initials: PL
authors.lastname: Miller
authors.forename: C
authors.initials: C
authors.lastname: McConnell
mesh_terms: D000289:Admitting Department, Hospital / Q000458:organization & administration*; D001071:Appointments and Schedules; D005128:Eye Diseases / Q000628:therapy; D006770:Hospitals, Group Practice; D006801:Humans; D017146:Models, Organizational; D009820:Ohio; D010044:Outpatient Clinics, Hospital / Q000191:economics / Q000458:organization & administration* / Q000706:statistics & numerical data; D017060:Patient Satisfaction; D017010:Reminder Systems; D013689:Telephone; D017748:Time Management