title: Service delivery for the 90s and beyond: keys are morale, flexibility, involvement.
authors.affiliation: Maryland General Hospital, Baltimore 21201, USA.
authors.forename: R D
authors.initials: RD
authors.lastname: Harris
mesh_terms: D003258:Consumer Behavior; D006797:Housekeeping, Hospital / Q000458:organization & administration* / Q000592:standards; D008332:Management Quality Circles; D009013:Morale; D009936:Organizational Innovation; D014481:United States