title: The most satisfying HMO--what it's doing right. Capital District Physician's Health Plan, Albany, N.Y.
authors.forename: P
authors.initials: P
authors.lastname: Mullen
mesh_terms: D002204:Capitation Fee; D004465:Economic Competition; D006279:Health Maintenance Organizations / Q000191:economics / Q000592:standards* / Q000706:statistics & numerical data; D006293:Health Promotion / Q000706:statistics & numerical data; D006297:Health Services Accessibility / Q000592:standards; D006801:Humans; D017146:Models, Organizational; D009518:New York; D017060:Patient Satisfaction; D011314:Preventive Health Services / Q000706:statistics & numerical data; D013996:Time and Motion Studies