Samaritan's revolution. New pay model aims to overhaul how workers think.
Samaritan Health System, Phoenix, over the past five years has rolled out a completely renovated human resources model. The challenge was to change not only how employees like Terri Kubicek do their work, but how they relate to each other and to customers.
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D001130:Arizona; D004650:Employee Performance Appraisal / Q000191:economics*; D015285:Hospital-Patient Relations; D006801:Humans; D007857:Leadership; D009096:Multi-Institutional Systems / Q000458:organization & administration*; D015279:Organizational Culture; D009936:Organizational Innovation; D010557:Personnel Administration, Hospital / Q000379:methods*; D010560:Personnel Selection; D010564:Personnel, Hospital / Q000523:psychology / Q000592:standards*; D011590:Psychology, Industrial; D012456:Salaries and Fringe Benefits