title: HCFA's consumer information commitment.
abstract: This article provides examples of how the Health Care Financing Administration is providing Medicare and Medicaid beneficiaries with information that will allow them to become more active participants in decisions affecting their health and well-being. The article emphasizes how HCFA has incorporated a beneficiary-centered focus and social marketing techniques in its consumer information activities. The work described in this article represents a cross section of the innovative and excellent work being done by staff throughout the Agency and by our partners and agents in meeting the information needs of beneficiaries.
authors.affiliation: Health Care Financing Administration, Baltimore, MD 21244, USA.
authors.forename: M
authors.initials: M
authors.lastname: McMullan
mesh_terms: D014487:Centers for Medicare and Medicaid Services, U.S. / Q000458:organization & administration*; D003256:Community Participation; D003258:Consumer Behavior; D003657:Decision Making; D007255:Information Services / Q000458:organization & administration* / Q000600:supply & distribution; D007342:Insurance Benefits; D008484:Medicaid / Q000458:organization & administration* / Q000592:standards / Q000706:statistics & numerical data; D006278:Medicare / Q000458:organization & administration* / Q000592:standards / Q000706:statistics & numerical data; D009862:Online Systems; D009936:Organizational Innovation; D013689:Telephone; D014481:United States