title: Listening and learning. Health plans are taking action to address diverse member needs.
authors.forename: E J
authors.initials: EJ
authors.lastname: Bayer
mesh_terms: D019538:Health Care Surveys; D006279:Health Maintenance Organizations / Q000592:standards*; D006302:Health Services Research; D006801:Humans; D017060:Patient Satisfaction; D014481:United States