title: Satisfaction of residents and families in long-term care: II. Lessons learned.
abstract: This is the second of four articles describing the construction and use of an instrument to evaluate resident and family satisfaction with care provided in long-term care settings. It addresses operational issues that arose in the application of the instrument.
authors.affiliation: Sunnybrook Health Science Centre, North York, Ontario, Canada.
authors.forename: B
authors.initials: B
authors.lastname: van Maris
authors.forename: L
authors.initials: L
authors.lastname: Soberman
authors.forename: M
authors.initials: M
authors.lastname: Murray
authors.forename: P G
authors.initials: PG
authors.lastname: Norton
mesh_terms: D003625:Data Collection; D005190:Family; D006302:Health Services Research / Q000379:methods*; D006746:Hospital Bed Capacity, 500 and over; D006757:Hospital Units / Q000592:standards* / Q000706:statistics & numerical data; D006758:Hospital Volunteers; D007318:Inservice Training; D008134:Long-Term Care / Q000592:standards* / Q000706:statistics & numerical data; D009864:Ontario; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D012107:Research Design; D000078329:Workforce