DM nurse line creates 'win-win' scenario for point-of-service product.
A Philadelphia managed care company has set up a 24-hour demand management nurse line specifically designed for point-of-service programs. The nurse line not only helps triage patients and determine which level of care they need, but it also helps reduce out-of-network utilization.
D019468:Disease Management; D015277:Hotlines / Q000706:statistics & numerical data*; D008389:Marketing of Health Services; D009740:Nursing Staff; D017060:Patient Satisfaction; D015143:Philadelphia; D011243:Preferred Provider Organizations / Q000458:organization & administration / Q000592:standards*; D012017:Referral and Consultation; D014218:Triage / Q000458:organization & administration; D014600:Utilization Review