title: Customer expectations in the new millennium.
authors.forename: G H
authors.initials: GH
authors.lastname: Lavovitz
mesh_terms: D002140:California; D003258:Consumer Behavior; D019033:Delivery of Health Care, Integrated / Q000191:economics / Q000458:organization & administration / Q000639:trends*; D006264:Health Benefit Plans, Employee; D011787:Quality of Health Care