title: Turning complaints into compliments.
authors.affiliation: Center for Health Care Excellence, Inc., Fallston, MD, USA.
authors.forename: D
authors.initials: D
authors.lastname: Hohl
mesh_terms: D018574:Home Care Agencies / Q000592:standards*; D008396:Maryland; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D012017:Referral and Consultation