title: Health systems go beyond satisfaction to win customer loyalty.
authors.forename: E
authors.initials: E
authors.lastname: Zablocki
mesh_terms: D002204:Capitation Fee; D003625:Data Collection; D006302:Health Services Research; D006801:Humans; D008329:Managed Care Programs / Q000458:organization & administration / Q000592:standards*; D017008:Negotiating; D015279:Organizational Culture; D017060:Patient Satisfaction; D017749:Total Quality Management; D014481:United States