title: Great service guaranteed!
authors.affiliation: University of Alberta, Edmonton, Canada.
authors.forename: K V
authors.initials: KV
authors.lastname: Rondeau
mesh_terms: D001291:Attitude of Health Personnel; D001771:Blood Banks / Q000458:organization & administration / Q000592:standards; D003142:Communication; D003258:Consumer Behavior; D006801:Humans; D007755:Laboratories, Hospital / Q000458:organization & administration / Q000592:standards*; D015279:Organizational Culture; D016134:Organizational Policy; D012941:Social Responsibility; D017748:Time Management; D017749:Total Quality Management; D014481:United States