title: Work redesign. Using complaints to analyze and address customer needs.
authors.affiliation: Dominican Hospital, Santa Cruz, CA, USA.
authors.forename: J
authors.initials: J
authors.lastname: Hyer
authors.forename: R
authors.initials: R
authors.lastname: Hite
mesh_terms: D002140:California; D002410:Catholicism; D005246:Feedback; D015285:Hospital-Patient Relations; D016519:Hospitals, Religious / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D008332:Management Quality Circles; D017060:Patient Satisfaction; D017749:Total Quality Management