Implementation of ISO 9000 in the healthcare sector: a case study.
In order to compete at the international level, companies are beginning to recognize ISO 9000 registration as a virtual necessity. As a result, the number of ISO certifications issued in the U.S. and Canada tripled between 1992 and 1994. By means of a case study, this paper describes how a large healthcare manufacturing organization recently achieved its ISO 9001 certification. Specifically, the strategies and the process used by the organization in obtaining the registration is explained.
Motwani
J G
JG
Department of Management, Grand Valley State University, Grand Rapids, MI 49504, USA.
Cheng
C H
CH
Madan
M S
MS
D002568:Certification; D017598:Efficiency, Organizational; D004864:Equipment and Supplies; D007221:Industry / Q000458:organization & administration / Q000592:standards*; D007390:International Agencies; D008330:Management Audit; D008370:Manuals as Topic; D008389:Marketing of Health Services; D015146:Midwestern United States; D010559:Personnel Management / Q000592:standards; D011786:Quality Control