title: Seven lessons of the ombudsman.
authors.forename: M
authors.initials: M
authors.lastname: Hagland
mesh_terms: D006297:Health Services Accessibility; D006801:Humans; D007345:Insurance Claim Review / Q000592:standards*; D008297:Male; D008329:Managed Care Programs / Q000592:standards*; D008404:Massachusetts; D009937:Organizational Objectives; D010344:Patient Advocacy; D014861:Washington