title: Methodological issues in patient satisfaction surveys.
abstract: Examines some of the methodological problems encountered in conducting patient satisfaction surveys, including the sampling frames, quality of survey data and instruments, non-response problems, and reporting and interpretation of results. Proposes guidelines and lays out an agenda for future research.
authors.affiliation: College of Business Administration, Louisiana State University, Shreveport, USA.
authors.forename: B
authors.initials: B
authors.lastname: Lin
authors.forename: E
authors.initials: E
authors.lastname: Kelly
mesh_terms: D003625:Data Collection / Q000379:methods; D019538:Health Care Surveys / Q000379:methods*; D006801:Humans; D017060:Patient Satisfaction; D011787:Quality of Health Care