title: The role of reengineering in health care delivery.
abstract: Health care reengineering is a powerful methodology that helps organizations reorder priorities, provide more cost-effective care, and increase value to customers. It should be driven by what the customer wants and what the market needs. Systemwide reengineering integrates three levels of activity: managing community and health plan partnerships; consolidating overlapping delivery system functions among participating providers and vendors; and redesigning administrative functions, clinical services, and caregiving programs to improve health status. Reengineering is not a panacea; it is a critical core competency and requisite skill for health care organizations if they are to succeed under managed care in the future.
authors.affiliation: Boland Healthcare, Inc., Berkeley, CA, USA.
authors.forename: P
authors.initials: P
authors.lastname: Boland
mesh_terms: D002908:Chronic Disease; D003258:Consumer Behavior; D003363:Cost Control; D019468:Disease Management; D004465:Economic Competition; D006304:Health Status; D006801:Humans; D008329:Managed Care Programs / Q000458:organization & administration* / Q000639:trends; D015279:Organizational Culture; D009936:Organizational Innovation; D010559:Personnel Management / Q000379:methods*; D011361:Professional Competence; D011590:Psychology, Industrial; D012308:Risk Management; D012941:Social Responsibility; D014481:United States