Improving patient flow, patient satisfaction, and productivity with performance budgeting: a case study.
This issue of HCMA features a case study based on a quality improvement study conducted in 1996 in a primary care clinic owned and operated by a teaching hospital identified as ABC Hospital. The study was a team effort of the following participants: E. Jeff Ballow, Beatrice L. Bridglall, Javad Ghalamchi, Maria-Elena Hodgson, and Miriam Rodriguez.
Bridglall
B L
BL
Robert F. Wagner Graduate School of Public Service, New York University, USA.
D002017:Budgets; D017598:Efficiency, Organizational; D019538:Health Care Surveys; D006784:Hospitals, Teaching; D010044:Outpatient Clinics, Hospital / Q000191:economics / Q000458:organization & administration / Q000592:standards*; D010347:Patient Care Planning; D010348:Patient Care Team; D017060:Patient Satisfaction; D012985:Software Design; D017748:Time Management; D017749:Total Quality Management / Q000379:methods*; D014481:United States