title: Nurse triage telephone centers: key to demand-management strategy.
authors.affiliation: Cleveland Clinic, USA.
authors.forename: J A
authors.initials: JA
authors.lastname: Lester
authors.forename: M
authors.initials: M
authors.lastname: Breudigam
mesh_terms: D006123:Group Practice / Q000458:organization & administration; D008329:Managed Care Programs / Q000458:organization & administration; D008389:Marketing of Health Services / Q000458:organization & administration; D009723:Nurse-Patient Relations; D009820:Ohio; D019114:Remote Consultation / Q000639:trends*; D012984:Software; D013689:Telephone / Q000706:statistics & numerical data*; D014218:Triage / Q000458:organization & administration*