title: Helping physicians manage challenging patient encounters. Part II.
abstract: In the Nov.-Dec. 1990 issue of Physician Executive, the author discussed some of the problems and effects of poor physician-patient interactions and described a program designed to develop physician skills in dealing with challenging patients. In this issue, the author details a method for implementing this program in a health care provider organization.
authors.forename: K M
authors.initials: KM
authors.lastname: Shusterich
mesh_terms: D008505:Medical Staff, Hospital / Q000193:education*; D008486:Physician Executives; D010817:Physician-Patient Relations; D010934:Planning Techniques; D015397:Program Evaluation / Q000379:methods; D013192:Staff Development / Q000379:methods*; D014481:United States