title: Explaining things to an angry managed-care patient.
authors.forename: R L
authors.initials: RL
authors.lastname: Lowes
mesh_terms: D001294:Attitude to Health; D003142:Communication; D003220:Conflict, Psychological; D006279:Health Maintenance Organizations / Q000191:economics / Q000592:standards*; D006801:Humans; D010342:Patient Acceptance of Health Care; D010817:Physician-Patient Relations; D011639:Public Opinion; D014342:Truth Disclosure; D014481:United States