title: A compass for customer needs.
abstract: Baldor Electric uses a tool it calls the value formula to help teach its employees to look at their work through the eyes of the customer. In fact, the goal of the value improvement process is to focus everyone on customer value, and the employees, by going through five training courses, learn how improving quality and service and reducing cost and time lead to higher value for the customer.
authors.affiliation: Baldor Electric, Fort Smith, AK, USA.
authors.forename: J D
authors.initials: JD
authors.lastname: Hines
authors.forename: M
authors.initials: M
authors.lastname: Murray
mesh_terms: D003258:Consumer Behavior; D003284:Contract Services / Q000191:economics / Q000458:organization & administration* / Q000592:standards; D007221:Industry / Q000191:economics / Q000458:organization & administration* / Q000592:standards; D008421:Materials Management, Hospital; D009937:Organizational Objectives; D011357:Product Line Management / Q000592:standards*; D011786:Quality Control; D014481:United States