title: Pleasing patients: it's the little things that count.
authors.forename: J B
authors.initials: JB
authors.lastname: Vander Veer
mesh_terms: D001130:Arizona; D002983:Clinical Competence; D004645:Empathy; D013502:General Surgery; D006123:Group Practice; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011787:Quality of Health Care