title: Carrot or the stick? Study: hospitals use a variety of tactics to head off billing inquiries, complaints.
authors.forename: C
authors.initials: C
authors.lastname: Ngeo
mesh_terms: D004644:Emotions; D005239:Fear; D005375:Financial Audit; D005377:Financial Management, Hospital / Q000379:methods* / Q000592:standards; D006302:Health Services Research; D017722:Hospital Charges; D015285:Hospital-Patient Relations; D006786:Hospitals, Urban / Q000191:economics; D006788:Hospitals, Voluntary / Q000191:economics; D006801:Humans; D010350:Patient Credit and Collection / Q000379:methods* / Q000592:standards; D010934:Planning Techniques; D014481:United States