Benchmarking in home care.
Recognizing that continuous quality improvement will be imperative for success in the future, six visiting nurse associations of northwestern Pennsylvania used benchmarking as a tool to improve their respective agencies' performance. The agencies benchmarked three areas: continuity of care, patient rehospitalization, and nosocomial infection rate.
Hudock
K L
KL
Visiting Nurse Association of Venango County, Oil City, PA, USA.
Smerker
J
J
Fisher
C
C
Taylor
I
I
Fanning
V
V
Chapla
J
J
Ireland
C
C
D003266:Continuity of Patient Care / Q000458:organization & administration; D003428:Cross Infection / Q000453:epidemiology; D017598:Efficiency, Organizational; D006699:Home Care Services / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D007591:Joint Commission on Accreditation of Healthcare Organizations; D009937:Organizational Objectives; D010359:Patient Readmission; D010414:Pennsylvania / Q000453:epidemiology; D017749:Total Quality Management / Q000458:organization & administration*