title: Telephone-based demand management: what you need to know now.
authors.forename: W H
authors.initials: WH
authors.lastname: Bell
mesh_terms: D000555:Ambulatory Care Information Systems / Q000191:economics / Q000592:standards*; D017046:Cost Savings; D003657:Decision Making; D017048:Health Care Costs; D008329:Managed Care Programs / Q000191:economics / Q000458:organization & administration*; D009732:Nursing Care / Q000592:standards; D011787:Quality of Health Care / Q000592:standards; D018570:Risk Assessment; D013689:Telephone / Q000706:statistics & numerical data*; D014481:United States