title: Confront TQM resisters head-on.
authors.affiliation: St. Peter's Medical Center, New Brunswick, NJ, USA.
authors.forename: R L
authors.initials: RL
authors.lastname: Holmes
mesh_terms: D001291:Attitude of Health Personnel; D001519:Behavior; D006801:Humans; D007755:Laboratories, Hospital / Q000592:standards*; D017056:Medical Laboratory Personnel / Q000523:psychology*; D009936:Organizational Innovation; D017749:Total Quality Management; D014481:United States