title: Answering the call to customer service.
authors.affiliation: Hanover Hospital, PA, USA.
authors.forename: N J
authors.initials: NJ
authors.lastname: Konopka
mesh_terms: D003142:Communication; D003258:Consumer Behavior; D006801:Humans; D007400:Interprofessional Relations; D007755:Laboratories, Hospital / Q000458:organization & administration / Q000592:standards*; D011369:Professional-Patient Relations; D013192:Staff Development; D013689:Telephone; D014481:United States