title: Patients focus with an eye on the bottom line: using patients surveys for quality improvement.
abstract: Measuring patient satisfaction is one of the best ways to measure quality. Measuring patient satisfaction, however, is not as simple as writing a few questions. Agencies need to consider many factors as they develop questionnaires that will help them determine specific points to improve.
authors.affiliation: Advocate Health Care, Park Ridge, IL, USA.
authors.forename: J H
authors.initials: JH
authors.lastname: Seibert
mesh_terms: D018574:Home Care Agencies / Q000592:standards; D006699:Home Care Services / Q000592:standards*; D006801:Humans; D010353:Patient Education as Topic; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000592:standards*; D011787:Quality of Health Care / Q000592:standards*; D011795:Surveys and Questionnaires; D017749:Total Quality Management; D014481:United States