title: How can an HMO make your customers happy?
mesh_terms: D002755:Choice Behavior; D003142:Communication; D017598:Efficiency, Organizational; D006279:Health Maintenance Organizations / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care; D017010:Reminder Systems