title: Building stable customer relationships that stand the test of time.
abstract: This article shows how Baldor Electric Company is using training to build a foundation for improving service in all areas of the business. It covers the background that led to Baldor Electric's decision to develop service training in-house, the steps that Baldor took in putting the course together, and the actual principles taught in the Baldor service course. The Baldor service course teaches basic principles that can be used by all employees to improve customer service, no matter what job they do.
authors.affiliation: Baldor Electric Company, Fort Smith, AR, USA.
authors.forename: M
authors.initials: M
authors.lastname: Murray
authors.forename: J D
authors.initials: JD
authors.lastname: Hines
mesh_terms: D001131:Arkansas; D003258:Consumer Behavior; D017598:Efficiency, Organizational; D007221:Industry / Q000191:economics / Q000458:organization & administration*; D007400:Interprofessional Relations; D007449:Investments; D011210:Power Plants / Q000191:economics / Q000458:organization & administration; D017749:Total Quality Management