title: A Mickey Mouse operation. Louisiana hospital learns customer service lessons from Disney.
authors.forename: J D
authors.initials: JD
authors.lastname: Moore
mesh_terms: D001363:Awards and Prizes; D006272:Health Facility Environment; D006740:Hospital Administrators / Q000193:education; D015285:Hospital-Patient Relations; D006769:Hospitals, General / Q000592:standards; D008145:Louisiana; D015279:Organizational Culture; D017060:Patient Satisfaction; D013192:Staff Development; D017749:Total Quality Management