title: Shaping healthcare: developing a program evaluation questionnaire.
abstract: Healthcare delivery today emphasizes quality improvement in program management. The focus on consumer needs and satisfaction challenges us to develop effective tools to evaluate our services from the user's perspective. This article delineates the development, implementation, analysis, and outcomes of a program evaluation questionnaire that was designed to evaluate program staff and treatment services from the perspectives of both patients and families. The potential this type of consumer opinion gauge and tool has to shape healthcare delivery is outlined within the context of a rehabilitation program.
authors.affiliation: Providence Centre, Scarborough, ON, Canada.
authors.forename: D
authors.initials: D
authors.lastname: Noonan
mesh_terms: D000368:Aged; D019538:Health Care Surveys; D006707:Homes for the Aged / Q000592:standards / Q000706:statistics & numerical data; D006763:Hospitals, Chronic Disease / Q000592:standards / Q000706:statistics & numerical data; D006801:Humans; D009864:Ontario; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D015397:Program Evaluation / Q000379:methods*; D012047:Rehabilitation Centers / Q000592:standards* / Q000706:statistics & numerical data; D011795:Surveys and Questionnaires; D017749:Total Quality Management