Support services. Domestic bliss.
Healthcare assistants had to leave the patients' bedside to do routine housekeeping work. Replacing a healthcare assistant post with a housekeeper has improved the use of personnel, staff morale and patient care. Allowing healthcare assistants to manage the project has ensured ownership.
Phillips
L
L
Aintree Hospitals Trust, Liverpool, UK.
D017598:Efficiency, Organizational; D004739:England; D006779:Hospitals, Public; D006797:Housekeeping, Hospital; D006801:Humans; D007588:Job Satisfaction; D009728:Nursing Assistants / Q000523:psychology; D010561:Personnel Staffing and Scheduling; D000078329:Workforce; D016526:Workload