Enhancing member retention, satisfaction, and compliance.
The authors discuss a health care communications skills training workshop to teach providers how to enhance patient satisfaction, compliance, and loyalty. Participants are taught the characteristics and communication needs of the four basic behavioral styles. This knowledge can make for more beneficial provider-patient encounter and better outcomes.
Kessler
M
M
Medical Communications Center, Inc., Atlanta, GA, USA.
Garcia
E
E
D003142:Communication; D017598:Efficiency, Organizational; D004644:Emotions; D015438:Health Behavior; D006801:Humans; D010349:Patient Compliance; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D013192:Staff Development; D014481:United States