Achieving patient satisfaction: the relationship between human motivation and outcome optimization.
With the advent of quality improvement and outcome measurement imperatives, providers of healthcare services must fully understand the importance of the human and clinical processes that lead to positive patient encounters. To that end, this article proposes that parallel qualities exist between behavioral need theory and the clinical hierarchy of patient outcomes. A conceptual framework, or construct, is developed and presented that illustrates the importance of this parallel relationship in improving and optimizing patient satisfaction. The article concludes with a discussion of these similarities and implications for the future.
Johnson
B C
BC
Health Net, Woodland Hills, CA, USA.
D004496:Education, Continuing; D006301:Health Services Needs and Demand; D006801:Humans; D008960:Models, Psychological; D009042:Motivation; D017063:Outcome Assessment, Health Care; D010342:Patient Acceptance of Health Care / Q000523:psychology; D017060:Patient Satisfaction; D016896:Treatment Outcome; D014481:United States