title: Using customer service data to develop process improvement initiatives.
authors.affiliation: Wolfskill and Associates, Inc., Chardon, OH, USA.
authors.forename: S J
authors.initials: SJ
authors.lastname: Wolfskill
mesh_terms: D003284:Contract Services / Q000592:standards; D003625:Data Collection; D016208:Databases, Factual; D006801:Humans; D008329:Managed Care Programs; D010350:Patient Credit and Collection / Q000592:standards*; D017060:Patient Satisfaction; D014481:United States