title: Critical service encounter models and dentistry.
authors.forename: M G
authors.initials: MG
authors.lastname: Hartman
mesh_terms: D003812:Dentist-Patient Relations; D003813:Dentistry / Q000592:standards*; D019538:Health Care Surveys; D006801:Humans; D008389:Marketing of Health Services; D017060:Patient Satisfaction; D019984:Quality Indicators, Health Care; D012308:Risk Management; D014481:United States