title: Seven leading trends in customer focus, service, and quality.
authors.affiliation: Health Forecasting Group, Santa Clarita, CA, USA.
authors.forename: R C
authors.initials: RC
authors.lastname: Coile
mesh_terms: D000368:Aged; D003254:Consumer Advocacy / Q000639:trends*; D005544:Forecasting; D006264:Health Benefit Plans, Employee; D006297:Health Services Accessibility; D006801:Humans; D007256:Information Systems / Q000706:statistics & numerical data; D017060:Patient Satisfaction; D012648:Self Care; D014481:United States