title: Complaints. Vicious circles.
authors.affiliation: Mid Staffordshire General Hospital Trust, UK.
authors.forename: J
authors.initials: J
authors.lastname: Woodyard
authors.forename: M A
authors.initials: MA
authors.lastname: Darby
mesh_terms: D001291:Attitude of Health Personnel; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D003625:Data Collection; D019538:Health Care Surveys; D006779:Hospitals, Public / Q000592:standards*; D013222:State Medicine / Q000592:standards; D006113:United Kingdom