title: Defining a quality strategy for learning disability services. Lifecare NHS Trust establishes its core values for care and quality.
abstract: Describes how Lifecare NHS Trust established core values and an ISO 9000 quality framework as the foundation for patient care quality improvement. Discusses a procedural approach to ensure that Lifecare defines clearly the requirements of the management of every aspect of its care system. Presents a framework for total quality management and process improvement of care delivery.
authors.affiliation: Lifecare NHS Trust, Caterham, Surrey, UK.
authors.forename: G
authors.initials: G
authors.lastname: Smith
mesh_terms: D017598:Efficiency, Organizational; D004651:Employment / Q000523:psychology; D004739:England; D006779:Hospitals, Public / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D007588:Job Satisfaction; D007859:Learning Disabilities / Q000628:therapy*; D009313:National Health Programs / Q000592:standards; D015279:Organizational Culture; D017060:Patient Satisfaction; D011209:Power, Psychological; D017749:Total Quality Management / Q000458:organization & administration*