Employee empowerment through team building and use of process control methods.
The article examines the use of statistical process control and performance improvement techniques in employee empowerment. The focus is how these techniques provide employees with information to improve their productivity and become involved in the decision-making process. Findings suggest that at one Mississippi hospital employee improvement has had a positive effect on employee productivity, morale, and quality of work.
Willems
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Tulsa Regional Medical Center, OK, USA.
D003659:Decision Making, Organizational; D006801:Humans; D007324:Institutional Management Teams; D007588:Job Satisfaction; D008500:Medical Records Department, Hospital / Q000592:standards; D008922:Mississippi; D009013:Morale; D010564:Personnel, Hospital / Q000523:psychology; D011209:Power, Psychological; D017749:Total Quality Management / Q000379:methods; D000078329:Workforce