title: Factors to consider in the delivery of quality services by hospitals.
abstract: The focus of any health care provider, such as a hospital, is on assessing and improving the well-being of the people in the system's target area, and it is this focus that differentiates health care providers from other enterprises. The purpose of this article is to identify the essential factors in the delivery of quality services by hospitals. These factors include patients' active participation in their delivery, the nature of the clinical procedures, and the management of the interaction of all the customers involved in the process.
authors.affiliation: School of Accountancy, University of Southern Mississippi, Hattiesburg, USA.
authors.forename: S
authors.initials: S
authors.lastname: Mercier
authors.forename: J
authors.initials: J
authors.lastname: Fikes
mesh_terms: D019985:Benchmarking; D003256:Community Participation; D003258:Consumer Behavior; D006739:Hospital Administration / Q000592:standards*; D006746:Hospital Bed Capacity, 500 and over; D006801:Humans; D008922:Mississippi; D017060:Patient Satisfaction; D019984:Quality Indicators, Health Care; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States