title: The age of consumerism in healthcare.
abstract: Health plans and employers are increasingly relying on patient satisfaction surveys to evaluate care. If administered and interpreted properly, these surveys can help providers, employers, and patients mine a wealth of information.
authors.affiliation: Towers Perrin, Philadelphia, PA, USA.
authors.forename: A
authors.initials: A
authors.lastname: Weissman
mesh_terms: D000068:Accreditation / Q000379:methods / Q000458:organization & administration / Q000592:standards; D006264:Health Benefit Plans, Employee / Q000592:standards; D019538:Health Care Surveys; D008329:Managed Care Programs / Q000592:standards; D017060:Patient Satisfaction; D011787:Quality of Health Care; D012941:Social Responsibility; D014481:United States