title: Measuring satisfaction.
authors.affiliation: O'Connor Communications, Inc., Seattle, USA.
authors.forename: K
authors.initials: K
authors.lastname: O'Connor
mesh_terms: D003258:Consumer Behavior; D003625:Data Collection; D017598:Efficiency, Organizational; D006801:Humans; D008329:Managed Care Programs / Q000458:organization & administration / Q000592:standards*; D010817:Physician-Patient Relations; D011787:Quality of Health Care; D014481:United States