Transforming a health care information management system.
The article presents results from a survey of 98 top executives at Baylor Health Care System (BHCS), a large, multifunction health care organization in Dallas, Texas. The survey assessed the executives' perceptions of current BHCS quality practices using the first survey developed for the health care industry based on the Malcolm Baldrige National Quality Award (MBNQA) criteria. Findings regarding the quality of BHCS internal and external data and information include the need for a $50 million information system transformation to achieve seven critical success factors for all business units and improved internal and external data and information for the business process redesign and quality transformation. Results highlight the need for further research investigating the information and analysis MBNQA criteria.
Prybutok
V R
VR
School of Library and Information Sciences, University of North Texas, Denton, USA.
Spink
A
A
D001291:Attitude of Health Personnel; D001363:Awards and Prizes; D003625:Data Collection; D005163:Factor Analysis, Statistical; D006270:Health Facility Administrators / Q000523:psychology* / Q000706:statistics & numerical data; D008331:Management Information Systems / Q000592:standards*; D009096:Multi-Institutional Systems / Q000458:organization & administration / Q000592:standards*; D012107:Research Design; D013781:Texas; D017749:Total Quality Management / Q000706:statistics & numerical data*