title: Achieving effective service-contracting results: the process is the key to success.
abstract: Focuses on the contract process as a source of information for managers seeking to contract more effectively. Draws on the findings of a multiple-case comparative study undertaken to understand service-contracting processes and the factors that influence them. Offers specific ideas for ways to manage contracting processes more effectively. Includes case examples to clarify the points raised.
authors.affiliation: New York University, New York, USA.
authors.forename: S E
authors.initials: SE
authors.lastname: Heinbuch
mesh_terms: D003284:Contract Services / Q000191:economics / Q000331:legislation & jurisprudence / Q000592:standards*; D003362:Cost-Benefit Analysis; D003659:Decision Making, Organizational; D017598:Efficiency, Organizational; D005069:Evaluation Studies as Topic; D006746:Hospital Bed Capacity, 500 and over; D006748:Hospital Departments / Q000458:organization & administration*; D006786:Hospitals, Urban / Q000191:economics / Q000458:organization & administration / Q000592:standards; D008330:Management Audit; D017146:Models, Organizational; D009519:New York City; D009937:Organizational Objectives; D011785:Quality Assurance, Health Care; D012308:Risk Management