The nuts & bolts of triage call centers.
Houck
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D003284:Contract Services / Q000191:economics / Q000592:standards; D003362:Cost-Benefit Analysis; D003657:Decision Making; D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D008329:Managed Care Programs / Q000458:organization & administration*; D010561:Personnel Staffing and Scheduling; D012984:Software; D014218:Triage / Q000379:methods*; D014481:United States