title: Caring by example builds your facility's business.
authors.forename: L
authors.initials: L
authors.lastname: Johnson
mesh_terms: D000368:Aged; D001291:Attitude of Health Personnel; D006270:Health Facility Administrators; D006801:Humans; D009518:New York; D009735:Nursing Homes / Q000592:standards*; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D011641:Public Relations; D011785:Quality Assurance, Health Care; D014481:United States