title: Using computer systems to enhance case management.
abstract: This article describes how an on-line computer system can enhance case management by improving communication within internal departments and adding consistency and objectivity to the referral process. At PacifiCare, the computer system has supported case management's efforts to provide members with cost-effective medical care and has improved satisfaction with the health plan.
authors.affiliation: PacifiCare of California, Cypress, USA.
authors.forename: J L
authors.initials: JL
authors.lastname: Luque
authors.forename: M J
authors.initials: MJ
authors.lastname: Pereira
authors.forename: J D
authors.initials: JD
authors.lastname: Brown
mesh_terms: D002140:California; D019090:Case Management / Q000458:organization & administration*; D006801:Humans; D007256:Information Systems; D015274:Interdepartmental Relations; D008329:Managed Care Programs / Q000458:organization & administration*; D009862:Online Systems; D012017:Referral and Consultation; D014218:Triage