An evaluation of TQM in primary care: in search of best practice.
Presents an evaluation of a TQM initiative which was designed to help the general level of awareness and knowledge within general practices and to encourage the implementation of TQM in primary care. The purposes of the initiative were to assess the effectiveness of the TQM approach used, not only in terms of tangible results but also in terms of cost effectiveness suitability and workability; and to check the transferability of the model used and its replicability with similar levels of benefits in other general practices on a nationwide basis.
Zairi
M
M
Bradford University Management Centre, UK.
Matthew
A
A
D001364:Awareness; D017598:Efficiency, Organizational; D005069:Evaluation Studies as Topic; D017408:Guidelines as Topic; D018166:Health Care Reform; D006302:Health Services Research / Q000379:methods; D006801:Humans; D017146:Models, Organizational; D017063:Outcome Assessment, Health Care; D010353:Patient Education as Topic; D017060:Patient Satisfaction; D011320:Primary Health Care / Q000458:organization & administration / Q000592:standards*; D013222:State Medicine / Q000458:organization & administration; D017749:Total Quality Management / Q000592:standards*; D006113:United Kingdom