title: From controlled to committed.
abstract: Most of us agree that people are our most important resource. Yet we spend a minimal amount of time learning more about human behavior, communication, and how our attitudes and behavior impact employee performance. Instead we rely on traditional methods of negative reinforcement in an attempt to control our areas of responsibility. While these methods can render some short-term success, managers and organizations that succeed during these times of change and fierce competition will be those that take the time to understand and capture the power of a committed workforce. The committed workforce is energized, not simply compliant, as a result of having basic human needs for achievement satisfied, belonging to a group, and receiving recognition for its contributions. Committed workers typically describe the manager as one who has the ability to give them a great degree of control over their area of influence. We all know that we don't change our leadership style like we change clothes. Old habits die hard. it takes a personal commitment and lots of practice to rid outselves of habits and behavior that no longer serve our departments and facilities. This commitment, however, is crucial to survival. As managers, we must cope with increasing ambiguity and uncertainty in the workplace. To survive these challenges, we must improve our interpersonal skills and ability to successfully bring out the best in others. I believe that success will continue for managers who not only increase their knowledge and technical ability, but who also inspire their workers to move forward with a collective sense of enthusiasm and purpose.
authors.affiliation: St. Luke's Hospital, St. Louis, MO, USA.
authors.forename: J C
authors.initials: JC
authors.lastname: Hess
mesh_terms: D003659:Decision Making, Organizational; D006740:Hospital Administrators / Q000592:standards*; D006801:Humans; D007398:Interpersonal Relations; D007857:Leadership; D009936:Organizational Innovation; D010559:Personnel Management / Q000592:standards*; D011340:Problem Solving; D011361:Professional Competence; D012201:Reward; D014481:United States