title: How to find out what your customers really want.
authors.forename: K
authors.initials: K
authors.lastname: Schuster
mesh_terms: D005246:Feedback; D005521:Food Service, Hospital / Q000458:organization & administration / Q000592:standards*; D019538:Health Care Surveys; D006801:Humans; D009518:New York; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000458:organization & administration*