Decreasing the number of recheck appointments for an urgent care clinic by using telephoned follow-up care by nurses.
Bedeian
K
K
Northern California Cancer Center, Oakland, USA.
Hively
J M
JM
Gerstman
B B
BB
Dhanoa
D
D
D001071:Appointments and Schedules; D002140:California; D003363:Cost Control; D006279:Health Maintenance Organizations / Q000706:statistics & numerical data*; D009740:Nursing Staff / Q000706:statistics & numerical data*; D010349:Patient Compliance; D010353:Patient Education as Topic; D017060:Patient Satisfaction; D015397:Program Evaluation; D011787:Quality of Health Care; D013689:Telephone / Q000706:statistics & numerical data*