title: Consolidating customer services in central unit: how one program works.
mesh_terms: D002497:Centralized Hospital Services / Q000458:organization & administration*; D003258:Consumer Behavior; D017598:Efficiency, Organizational; D006279:Health Maintenance Organizations / Q000458:organization & administration; D006748:Hospital Departments / Q000458:organization & administration; D006751:Hospital Information Systems; D009096:Multi-Institutional Systems / Q000458:organization & administration; D010865:Pilot Projects; D012495:San Francisco; D012637:Security Measures / Q000458:organization & administration*; D012984:Software; D014584:User-Computer Interface