Managing your call center: ways to optimize service.
Proper measurements and telecommunications technology can help you make the most positive impact on service to your many publics. When patients call a number (often an 800 number) for nurse triage, physician referral, a physician answering service, claims eligibility or customer assistance, chances are they are calling into a call center. No other industry is exploring and improving call center applications with more vigor than health care.
Kaiser
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D003195:Computer Communication Networks / Q000639:trends*; D006747:Hospital Communication Systems / Q000639:trends*; D013685:Telecommunications / Q000639:trends; D017748:Time Management