title: Can consumers capture the essence of quality?
authors.forename: L
authors.initials: L
authors.lastname: Luciano
mesh_terms: D002755:Choice Behavior; D016536:Competitive Medical Plans; D003258:Consumer Behavior; D003695:Delivery of Health Care / Q000639:trends; D006264:Health Benefit Plans, Employee / Q000706:statistics & numerical data; D006301:Health Services Needs and Demand; D006801:Humans; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000145:classification; D014481:United States