The voyage to total quality: time to course correct: Part I.
Quality management principles from the manufacturing industry have been transferred to the service industry with varying results. What have we learned from our experience in managed care? In a two-part article, the author describes some common problems, which when addressed, will help promote smooth sailing through the waters of total quality management.
Bradford
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Bradford Company, Denver, USA.
D006801:Humans; D007857:Leadership; D009936:Organizational Innovation; D011340:Problem Solving; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States