title: Customer service-based performance evaluations.
authors.forename: D L
authors.initials: DL
authors.lastname: Kurkul
mesh_terms: D003258:Consumer Behavior; D003625:Data Collection; D017598:Efficiency, Organizational; D004650:Employee Performance Appraisal / Q000379:methods*; D007992:Libraries, Hospital / Q000592:standards*; D007999:Library Services / Q000592:standards; D017749:Total Quality Management; D014481:United States