title: Focus, focus, focus. Customer service strategies provide a competitive edge.
authors.forename: J D
authors.initials: JD
authors.lastname: Ninemeier
mesh_terms: D003258:Consumer Behavior; D004465:Economic Competition; D017408:Guidelines as Topic; D007318:Inservice Training; D007400:Interprofessional Relations; D015279:Organizational Culture; D016134:Organizational Policy; D017749:Total Quality Management / Q000379:methods*; D014481:United States