title: Should complaints be treasured?
authors.forename: A
authors.initials: A
authors.lastname: Cole
mesh_terms: D008318:Malpractice; D010344:Patient Advocacy; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D011369:Professional-Patient Relations; D011787:Quality of Health Care; D013222:State Medicine / Q000592:standards*; D006113:United Kingdom