title: Call centers improve service, carry out managed care goals.
authors.forename: T L
authors.initials: TL
authors.lastname: Chin
mesh_terms: D003195:Computer Communication Networks / Q000706:statistics & numerical data; D003258:Consumer Behavior; D006293:Health Promotion / Q000639:trends; D015277:Hotlines; D007253:Information Centers / Q000458:organization & administration*; D007373:Interinstitutional Relations; D008329:Managed Care Programs / Q000458:organization & administration / Q000592:standards*; D009551:Night Care; D009722:Nurse Practitioners; D014481:United States