title: Customer service in health care: a new era.
abstract: Intensified competition in healthcare is stimulating an enhanced focus on consumer satisfaction. Critical barriers to customer service are being dismantled and hospitals are instituting comprehensive models to promote consumer-oriented environments.
authors.affiliation: Management Dynamics, Inc., New York, NY 10001, USA.
authors.forename: B
authors.initials: B
authors.lastname: Eisenberg
mesh_terms: D003142:Communication; D003258:Consumer Behavior; D004465:Economic Competition; D016520:Entrepreneurship; D005246:Feedback; D006739:Hospital Administration / Q000191:economics / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D017146:Models, Organizational; D015279:Organizational Culture; D017060:Patient Satisfaction; D010564:Personnel, Hospital / Q000523:psychology; D011209:Power, Psychological; D014481:United States