title: Problem solving in health services organizations.
abstract: Health services organization managers at all levels are constantly confronted with problems. Conditions encountered that initiate the need for problem solving are opportunity, threat, crisis, deviation, and improvement. A general problem-solving model presenting an orderly process by which managers can approach this important task is described. An example of the model applied to the current strategic climate is presented.
authors.affiliation: College of Business Administration, University of Akron, OH, USA.
authors.forename: J S
authors.initials: JS
authors.lastname: Rakich
authors.forename: A B
authors.initials: AB
authors.lastname: Krigline
mesh_terms: D003659:Decision Making, Organizational; D006270:Health Facility Administrators / Q000592:standards*; D006801:Humans; D008329:Managed Care Programs / Q000458:organization & administration; D017146:Models, Organizational; D011340:Problem Solving; D017749:Total Quality Management; D014481:United States