title: A journey to new heights. Providing outrageous customer service.
authors.affiliation: Paul Hertz Group, Miami, FL, USA.
authors.forename: P T
authors.initials: PT
authors.lastname: Hertz
mesh_terms: D001291:Attitude of Health Personnel; D006272:Health Facility Environment; D015285:Hospital-Patient Relations; D007318:Inservice Training; D015279:Organizational Culture; D009936:Organizational Innovation; D017060:Patient Satisfaction; D014481:United States