Same-day surgery has new benchmarking option. Patient survey offers national comparisons.
A new survey instrument developed by the Picker Institute in Boston uses highly specific questions to target same-day surgery successes and failures from the patients' perspectives. Hospitals and surgery centers can compare their performance with benchmarks from the academic institutions that are members of the University HealthSystem Consortium in Oak Brook, IL. Surveys will identify which specialty areas produce the most and least satisfied patients.
D000556:Ambulatory Surgical Procedures / Q000592:standards*; D017598:Efficiency, Organizational; D019538:Health Care Surveys; D006785:Hospitals, University / Q000592:standards; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D018802:Patient-Centered Care / Q000592:standards*; D011785:Quality Assurance, Health Care; D014481:United States