title: Focused quality improvement in health care: the quality, satisfaction, performance technique applied in internal medicine.
abstract: Service quality assessments are dominated by simple analysis of questionnaire data. Such methods generally lack validity and reliability. Moreover, they do not have a target side defining what actions patient satisfaction should lead to from a management point of view. The quality, satisfaction, performance method, a technique with high validity, was applied in an internal medicine setting. The method appears to offer a unique way to relate desired results of care to different processes and structures in the clinic as well as incentives to intervene to improve the quality of care.
authors.affiliation: Department of Medicine, Södertälje Hospital, Sweden.
authors.forename: P
authors.initials: P
authors.lastname: Henriksson
authors.forename: A H
authors.initials: AH
authors.lastname: Westlund
authors.forename: B
authors.initials: B
authors.lastname: Jönsson
authors.forename: A
authors.initials: A
authors.lastname: Gustavsson
authors.forename: T
authors.initials: T
authors.lastname: Molin
mesh_terms: D002637:Chest Pain / Q000628:therapy; D003920:Diabetes Mellitus / Q000628:therapy; D019538:Health Care Surveys / Q000379:methods*; D006801:Humans; D007388:Internal Medicine / Q000592:standards*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011785:Quality Assurance, Health Care; D015203:Reproducibility of Results; D011795:Surveys and Questionnaires; D014481:United States