title: What mystery shopping can do for you.
authors.forename: S F
authors.initials: SF
authors.lastname: Bazrod
mesh_terms: D003142:Communication; D015285:Hospital-Patient Relations; D006764:Hospitals, Community / Q000592:standards*; D006801:Humans; D005791:Patient Care / Q000592:standards; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000379:methods*; D014481:United States