title: The customer satisfaction dilemma facing managed care organizations.
authors.affiliation: School of Business Administration, University of Tennessee, Chattanooga, USA.
authors.forename: D
authors.initials: D
authors.lastname: Halstead
authors.forename: R
authors.initials: R
authors.lastname: Casavant
authors.forename: J
authors.initials: J
authors.lastname: Nixon
mesh_terms: D004465:Economic Competition; D006801:Humans; D008329:Managed Care Programs / Q000191:economics / Q000592:standards*; D008389:Marketing of Health Services; D016134:Organizational Policy; D017063:Outcome Assessment, Health Care; D017060:Patient Satisfaction; D014481:United States