title: The angry physician--Part 2. Managing yourself while managing others.
abstract: One of the most difficult aspects of physician leadership is addressing angry colleagues. The first article in this series called attention to the problems that come with the Type A coping styles of many physicians and outlined strategies for managing oneself. Part 2 provides specific strategies that can be helpful in managing others' anger-generating behaviors and anger reactions. There are eight practical communication guidelines recommended by experts in the field for managing anger in others. They include: Strike while the "iron is warm." Match, then lead. Stay in your own zone. De-escalate the other's angry reactions. Do something different. Be assertive, not aggressive. Use effective negotiation tactics. Operationalize the problem.
authors.affiliation: Sotile Psychological Associates, Winston-Salem, NC, USA.
authors.forename: W M
authors.initials: WM
authors.lastname: Sotile
authors.forename: M O
authors.initials: MO
authors.lastname: Sotile
mesh_terms: D000786:Anger; D003142:Communication; D017408:Guidelines as Topic; D006801:Humans; D007400:Interprofessional Relations; D007857:Leadership; D017008:Negotiating; D010559:Personnel Management; D010820:Physicians / Q000523:psychology*; D014481:United States