Using artificial intelligence to automate remittance processing.
The consolidated business office of the Allegheny Health Education Research Foundation (AHERF), a large integrated healthcare system based in Pittsburgh, Pennsylvania, sought to improve its cash-related business office activities by implementing an automated remittance processing system that uses artificial intelligence. The goal was to create a completely automated system whereby all monies it processed would be tracked, automatically posted, analyzed, monitored, controlled, and reconciled through a central database. Using a phased approach, the automated payment system has become the central repository for all of the remittances for seven of the hospitals in the AHERF system and has allowed for the complete integration of these hospitals' existing billing systems, document imaging system, and intranet, as well as the new automated payment posting, and electronic cash tracking and reconciling systems. For such new technology, which is designed to bring about major change, factors contributing to the project's success were adequate planning, clearly articulated objectives, marketing, end-user acceptance, and post-implementation plan revision.
Adams
W T
WT
Allegheny Health Education Research Foundation, Pittsburgh, PA, USA.
Snow
G M
GM
Helmick
P M
PM
D000067:Accounts Payable and Receivable; D001185:Artificial Intelligence; D003195:Computer Communication Networks; D019033:Delivery of Health Care, Integrated / Q000191:economics*; D005376:Financial Management / Q000379:methods; D006801:Humans; D008331:Management Information Systems; D010414:Pennsylvania; D014481:United States