That was then, this is now: new ways to collect the data.
Although the task of surveying managed care members remains highly untechnical, advances in technology offer health plan officials alternatives and assistance with the traditional telephone and mail systems. Three of the largest HMOs in Minnesota tackle member satisfaction surveying with traditional methods. But in different ways, each organization depends on technology for collecting, sorting or disseminating the data.
Schoenfelt
S J
SJ
D003195:Computer Communication Networks; D003625:Data Collection / Q000379:methods*; D006279:Health Maintenance Organizations / Q000458:organization & administration / Q000592:standards*; D006297:Health Services Accessibility; D007255:Information Services; D008910:Minnesota; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011787:Quality of Health Care