Using graphs to consolidate reports to the board.
Reports to the author's hospital's board of directors on quality, risk management, infection control, and safety issues were complex and lengthy. Board members found the reports uninteresting and difficult to understand. To improve the reports, several ongoing measurements were identified from key areas, teams, and functions, and were reported graphically. These measurements now are reported on a quarterly basis; they include results from the current time period and the previous time period, as well as benchmarking goals. The revised presentation of material has been well received by the hospital's board, medical executive committee, and administrative staff.
Lathrop
C B
CB
Phoenix Baptist Hospital and Medical Center, AZ, USA.
D000847:Annual Reports as Topic; D001130:Arizona / Q000453:epidemiology; D003196:Computer Graphics; D003627:Data Interpretation, Statistical; D006075:Governing Board; D017052:Hospital Mortality; D016519:Hospitals, Religious / Q000592:standards* / Q000706:statistics & numerical data; D006801:Humans; D017053:Infection Control / Q000706:statistics & numerical data; D007902:Length of Stay / Q000706:statistics & numerical data; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D012308:Risk Management / Q000706:statistics & numerical data; D017751:Safety Management / Q000706:statistics & numerical data; D012720:Severity of Illness Index; D017749:Total Quality Management