title: Complaints. Telling examples.
authors.affiliation: Portsmouth and South East Hampshire Health Commission, UK.
authors.forename: P
authors.initials: P
authors.lastname: Bayliss
authors.forename: S
authors.initials: S
authors.lastname: Clark
mesh_terms: D003625:Data Collection; D016134:Organizational Policy; D010344:Patient Advocacy; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D013222:State Medicine / Q000592:standards*; D006113:United Kingdom