The effect of consumer perceptions of quality and sacrifice on hospital choice: a suburban vs. urban competitive scenario.
The primary objective of this research was to determine how a suburban hospital located near an urban center fares when local consumers are selecting a hospital. A significant portion of the 161 suburban respondents to the study's mail survey perceive the quality of care available at alternative urban hospitals to be higher than that available at their local suburban hospital on the vast majority of quality-related attributes. Most respondents, however, select their local hospital for both major and minor medical treatment. Te greater value represented by suburban hospitals, due to their relative closeness to the consumer, represents a significant competitive advantage.
Gooding
S K
SK
Loyola College in Maryland, Baltimore 21210, USA.
D003258:Consumer Behavior / Q000706:statistics & numerical data*; D003625:Data Collection; D017144:Focus Groups; D006764:Hospitals, Community / Q000592:standards / Q000706:statistics & numerical data; D006786:Hospitals, Urban / Q000592:standards / Q000706:statistics & numerical data*; D011787:Quality of Health Care / Q000706:statistics & numerical data*; D019036:Suburban Health Services / Q000592:standards / Q000706:statistics & numerical data*; D014481:United States