title: Total quality management: organizational transformation or passing fancy?
authors.affiliation: School of Social Welfare, Rockefeller College of Public Affairs and Policy, State University of New York, Albany, USA.
authors.forename: B
authors.initials: B
authors.lastname: Gummer
mesh_terms: D009937:Organizational Objectives; D017063:Outcome Assessment, Health Care; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States