title: Customer service: the bridge between surveys.
authors.affiliation: New York Hospital Medical Center of Queens, USA.
authors.forename: B S
authors.initials: BS
authors.lastname: Wasserman
mesh_terms: D000046:Academic Medical Centers / Q000592:standards*; D000068:Accreditation; D006801:Humans; D007591:Joint Commission on Accreditation of Healthcare Organizations; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D011641:Public Relations; D014481:United States