title: Successful people selection in action.
abstract: As a people-intensive industry, the health care service should invest both time and resource in attracting, selecting and retaining its staff. Highlights the fact that the traditional interview is a poor selection tool. Outlines a systematic approach to hiring people and describes the structured behaviour interview tool. Explains the tool using a recent recruitment exercise in the health-care setting. Concludes that line management should play an active role in staff selection and organizations should look for better approach and tools to improve their hiring effectiveness.
authors.affiliation: Hospital Authority, Hong Kong.
authors.forename: C
authors.initials: C
authors.lastname: Mak
mesh_terms: D006723:Hong Kong; D007407:Interviews as Topic / Q000379:methods*; D008962:Models, Theoretical; D010557:Personnel Administration, Hospital / Q000379:methods*; D010560:Personnel Selection / Q000379:methods*; D010934:Planning Techniques; D014187:Transportation of Patients; D000078329:Workforce