title: Patient reports about ambulatory care.
abstract: To improve, managers need information on the process of care and patient satisfaction. The study described in this article validates a survey for assessing the process of care and satisfaction with ambulatory care visits and illustrates how this information can be used to estimate the impact of different visit processes on patient satisfaction.
authors.affiliation: Harvard Community Health Plan, Brookline, MA, USA.
authors.forename: J M
authors.initials: JM
authors.lastname: Healy
authors.forename: L A
authors.initials: LA
authors.lastname: Govoni
authors.forename: E D
authors.initials: ED
authors.lastname: Smolker
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D001071:Appointments and Schedules; D003625:Data Collection; D005260:Female; D006279:Health Maintenance Organizations / Q000458:organization & administration / Q000592:standards*; D006297:Health Services Accessibility; D006302:Health Services Research / Q000379:methods; D006801:Humans; D008297:Male; D008875:Middle Aged; D017146:Models, Organizational; D009511:New England; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010817:Physician-Patient Relations; D011795:Surveys and Questionnaires