The customer satisfaction dilemma facing managed care organizations.
Halstead
D
D
School of Business Administration, University of Tennessee, Chattanooga, USA.
Casavant
R
R
Nixon
J
J
D004465:Economic Competition; D006801:Humans; D008329:Managed Care Programs / Q000191:economics / Q000592:standards*; D008389:Marketing of Health Services; D016134:Organizational Policy; D017063:Outcome Assessment, Health Care; D017060:Patient Satisfaction; D014481:United States