Automated patient surveys allow reliable follow-up.
OBJECTIVE
Getting fast and accurate patient feedback following a hospital stay is difficult, labor-intensive, and expensive.


METHODS
New automated patient survey systems offer flexibility in patient groups, timing of surveys, and survey content, while minimizing data collection burden to staff.
D001330:Electronic Data Processing / Q000639:trends*; D005500:Follow-Up Studies; D019538:Health Care Surveys / Q000379:methods*; D006764:Hospitals, Community; D006801:Humans; D016347:Medical Records Systems, Computerized; D017063:Outcome Assessment, Health Care / Q000379:methods*; D013067:Speech Perception; D013685:Telecommunications; D014481:United States