title: Serving the managed care customer base.
authors.forename: R
authors.initials: R
authors.lastname: Heller
mesh_terms: D006739:Hospital Administration; D006801:Humans; D008134:Long-Term Care / Q000458:organization & administration; D008329:Managed Care Programs / Q000458:organization & administration*; D017060:Patient Satisfaction; D014481:United States