Promoting HMO values and the culture of quality: "Doing the right thing" in an HMO mental health department.
Innovation, collaboration, and efficiency are the hallmarks of good HMO therapy. The essential characteristics of effective therapy in managed care settings are described. A series of guidelines is presented for promoting clinician identification with HMO values. Emphasis is placed on the importance of a total quality management approach that enhances the development of a cooperative, competency-based culture. Selecting, educating, and rewarding clinicians for ¿doing the right thing¿ is vital if we are to meet the challenge and mandate of providing high-quality, professional mental health services.
Hoyt
M F
MF
Department of Psychiatry, Permanente Medical Group, Inc., Hayward, CA, USA.
D002140:California; D018864:Cultural Diversity; D017598:Efficiency, Organizational; D006279:Health Maintenance Organizations / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D007318:Inservice Training; D008503:Medical Staff / Q000193:education; D008605:Mental Health Services / Q000458:organization & administration / Q000592:standards*; D015279:Organizational Culture; D012945:Social Values; D017749:Total Quality Management