title: Customer service excellence: do or die.
authors.forename: R V
authors.initials: RV
authors.lastname: Agoglia
authors.forename: R A
authors.initials: RA
authors.lastname: Fazzi
mesh_terms: D003258:Consumer Behavior; D004465:Economic Competition; D008329:Managed Care Programs / Q000191:economics / Q000592:standards*; D011785:Quality Assurance, Health Care; D014481:United States