title: Use the Internet to reach more patients with your demand management programs.
abstract: Kaiser Permanente in Oakland, CA, is rolling out a new online Internet service for some of its members that provides educational information, support groups, and interactive question-and-answer bulletin boards between patients and their clinicians. Find out how this innovative service is reducing demand while enhancing the HMO's image with its members.
mesh_terms: D002140:California; D003195:Computer Communication Networks / Q000706:statistics & numerical data*; D017144:Focus Groups; D006279:Health Maintenance Organizations / Q000458:organization & administration*; D007255:Information Services; D009936:Organizational Innovation; D010353:Patient Education as Topic / Q000379:methods*; D019114:Remote Consultation / Q000379:methods; D012648:Self Care; D014584:User-Computer Interface