Teaching total quality management: developing and deploying education throughout a healthcare system.
Healthcare organizations are faced with the responsibility of teaching their entire staff the founding principles, concepts, and practices of total quality management (TQM), to improve organizational effectiveness. Purchasing training products from outside consultants can be costly, but healthcare leaders can design and develop their own TQM training products, integrating each product with their organization's mission and values. This article describes how a Catholic healthcare system successfully developed and deployed a compendium of TQM educational products throughout the health-care system.
Kleeb
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Omaha Veterans Administration Medical Center, NE, USA.
D002410:Catholicism; D003365:Costs and Cost Analysis; D006282:Health Personnel / Q000193:education*; D016519:Hospitals, Religious / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration*; D017145:Models, Educational; D017146:Models, Organizational; D009096:Multi-Institutional Systems / Q000458:organization & administration / Q000592:standards*; D015279:Organizational Culture; D012985:Software Design; D013664:Teaching Materials; D017749:Total Quality Management / Q000379:methods*; D014481:United States