Satisfaction of residents and families in long-term care: I. Construction and application of an instrument.
A consortium of eight long-term care facilities in Ontario devised a new instrument to measure patient satisfaction in long-term care settings. A standardized protocol for administration was developed that included a program to train volunteers to conduct in-person interviews. Nine facilities have carried out the survey using the standardized protocol.
Norton
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PG
Sunnybrook Health Science Centre, North York, Ontario, Canada.
van Maris
B
B
Soberman
L
L
Murray
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M
D000368:Aged; D005190:Family; D006272:Health Facility Environment; D006302:Health Services Research / Q000379:methods*; D006746:Hospital Bed Capacity, 500 and over; D006757:Hospital Units / Q000592:standards* / Q000706:statistics & numerical data; D006801:Humans; D008134:Long-Term Care / Q000592:standards* / Q000706:statistics & numerical data; D009864:Ontario; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D018802:Patient-Centered Care; D010865:Pilot Projects; D010934:Planning Techniques; D011795:Surveys and Questionnaires