title: Patients unhappy, AHA/Picker say.
abstract: The American Hospital Association and The Picker Institute say Americans want more information and empowerment from their providers. Fully one-third of those surveyed by the organizations say they have problems getting answers to important health-related questions. Marketers need to reconsider their own assessments of patient satisfaction and get patients more information. CHESS, a computerized information-distribution package, provides one elegant--and cost-saving--example.
authors.forename: P L
authors.initials: PL
authors.lastname: Moore
mesh_terms: D000573:American Hospital Association; D003199:Computer Systems / Q000706:statistics & numerical data*; D019538:Health Care Surveys; D006761:Hospitals / Q000592:standards; D006801:Humans; D007255:Information Services; D010344:Patient Advocacy; D010353:Patient Education as Topic; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011209:Power, Psychological; D011787:Quality of Health Care; D014481:United States