Automaker's fast-track process shows hospitals how to improve.
WHERE: Cleveland Clinic Foundation.


OBJECTIVE
Discharge of patients took up to eight hours. Satisfaction scores reflected patients' ire.


METHODS
Quality Choice Project for best discharge practices, plus a fast-track improvement process borrowed from General Motors.
D001336:Automobiles; D003625:Data Collection; D017598:Efficiency, Organizational; D006739:Hospital Administration / Q000592:standards*; D006746:Hospital Bed Capacity, 500 and over; D006801:Humans; D007221:Industry; D007324:Institutional Management Teams; D009820:Ohio; D010351:Patient Discharge / Q000592:standards*; D017060:Patient Satisfaction