title: Samaritan's revolution. New pay model aims to overhaul how workers think.
abstract: Samaritan Health System, Phoenix, over the past five years has rolled out a completely renovated human resources model. The challenge was to change not only how employees like Terri Kubicek do their work, but how they relate to each other and to customers.
authors.forename: J D
authors.initials: JD
authors.lastname: Moore
mesh_terms: D001130:Arizona; D004650:Employee Performance Appraisal / Q000191:economics*; D015285:Hospital-Patient Relations; D006801:Humans; D007857:Leadership; D009096:Multi-Institutional Systems / Q000458:organization & administration*; D015279:Organizational Culture; D009936:Organizational Innovation; D010557:Personnel Administration, Hospital / Q000379:methods*; D010560:Personnel Selection; D010564:Personnel, Hospital / Q000523:psychology / Q000592:standards*; D011590:Psychology, Industrial; D012456:Salaries and Fringe Benefits