title: Customer satisfaction--key to quality. Survey measures what's important to customers.
authors.forename: L
authors.initials: L
authors.lastname: Wagner
mesh_terms: D000368:Aged; D003258:Consumer Behavior; D003625:Data Collection; D003704:Dementia / Q000451:nursing; D005190:Family; D006801:Humans; D008134:Long-Term Care / Q000592:standards*; D011787:Quality of Health Care; D014481:United States