title: May I help you? The importance of customer service.
authors.affiliation: Physicians Health Plan of Mid-Michigan, Lansing, USA.
authors.forename: S
authors.initials: S
authors.lastname: Winchell
mesh_terms: D003258:Consumer Behavior; D005246:Feedback; D006801:Humans; D007193:Independent Practice Associations / Q000458:organization & administration / Q000592:standards*; D008824:Michigan; D010344:Patient Advocacy; D011369:Professional-Patient Relations