title: Can't get no (patient) satisfaction? Try charm school.
authors.forename: D
authors.initials: D
authors.lastname: Grandinetti
mesh_terms: D004502:Education, Medical, Continuing; D004650:Employee Performance Appraisal; D006279:Health Maintenance Organizations; D006801:Humans; D008503:Medical Staff / Q000193:education*; D017060:Patient Satisfaction; D010565:Persuasive Communication; D010817:Physician-Patient Relations; D014481:United States; D000078329:Workforce