title: Resolving consumer grievances in a managed care environment.
authors.affiliation: Indiana University School of Law, Indianapolis, USA.
authors.forename: E D
authors.initials: ED
authors.lastname: Kinney
mesh_terms: D003220:Conflict, Psychological; D008329:Managed Care Programs / Q000458:organization & administration* / Q000592:standards; D017008:Negotiating; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D017149:Private Sector; D017150:Public Sector; D014481:United States