title: Improving interlibrary loan quality through bench-marking: a case study from the Health Science Information Consortium of Toronto.
authors.affiliation: Health Science Information Consortium of Toronto, University of Toronto, Ontario, Canada.
authors.forename: J
authors.initials: J
authors.lastname: Leishman
mesh_terms: D017598:Efficiency, Organizational; D006302:Health Services Research; D007379:Interlibrary Loans / Q000458:organization & administration / Q000592:standards*; D007992:Libraries, Hospital / Q000458:organization & administration / Q000592:standards*; D009864:Ontario; D017749:Total Quality Management