The age of consumerism in healthcare.
Health plans and employers are increasingly relying on patient satisfaction surveys to evaluate care. If administered and interpreted properly, these surveys can help providers, employers, and patients mine a wealth of information.
Weissman
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Towers Perrin, Philadelphia, PA, USA.
D000068:Accreditation / Q000379:methods / Q000458:organization & administration / Q000592:standards; D006264:Health Benefit Plans, Employee / Q000592:standards; D019538:Health Care Surveys; D008329:Managed Care Programs / Q000592:standards; D017060:Patient Satisfaction; D011787:Quality of Health Care; D012941:Social Responsibility; D014481:United States