title: The role of human resources in supporting reengineering.
abstract: To ensure the successful reengineering of a large, complex, unionized, urban teaching hospital, communication, education, and employee participation are key aspects. Human Resources-designed training supports the transition in concert with reengineering management, organizational development, labor relations, and external consultants. Education improves patient care and raises employee self-esteem as new teams focus together on excellence.
authors.affiliation: Mount Sinai Medical Center, New York, NY, USA.
authors.forename: E J
authors.initials: EJ
authors.lastname: Stein
authors.forename: K F
authors.initials: KF
authors.lastname: Kruger
authors.forename: P W
authors.initials: PW
authors.lastname: Siegel
mesh_terms: D006754:Hospital Restructuring; D006784:Hospitals, Teaching / Q000458:organization & administration / Q000592:standards; D006786:Hospitals, Urban / Q000458:organization & administration / Q000592:standards; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration*; D007857:Leadership; D009519:New York City; D009937:Organizational Objectives; D018802:Patient-Centered Care / Q000458:organization & administration; D010557:Personnel Administration, Hospital / Q000379:methods*; D011590:Psychology, Industrial; D017749:Total Quality Management; D000078329:Workforce