What's behind those satisfaction surveys?
Health plans eagerly collect and disseminate evidence of contented enrollees, but what do member satisfaction surveys really reveal? Unless methodology is reported along with results, the answer is, Not Much.
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D014487:Centers for Medicare and Medicaid Services, U.S.; D006264:Health Benefit Plans, Employee / Q000592:standards; D019538:Health Care Surveys / Q000379:methods* / Q000592:standards; D008329:Managed Care Programs / Q000592:standards*; D017060:Patient Satisfaction; D011787:Quality of Health Care; D014481:United States; D016270:United States Agency for Healthcare Research and Quality