Five years and counting: the path to self-directed work teams.
In 1989, Roberts Express launched its first self-directed work team. Today it has more than 25 such teams, and they essentially have the responsibility of running operations. Those involved in the move to self-directed teams know it hasn't been easy. They have learned a number of important lessons along the way, some of which are described in this article.
Childs
J
J
Roberts Express, Akron, OH, USA.
D003258:Consumer Behavior; D006801:Humans; D007221:Industry; D007324:Institutional Management Teams; D008421:Materials Management, Hospital; D009042:Motivation; D009820:Ohio; D011357:Product Line Management; D012649:Self Concept; D017749:Total Quality Management