title: The human side of change. Managing employee morale and expectations.
authors.affiliation: Copy Desk, Inc., Chicago, IL, USA.
authors.forename: J L
authors.initials: JL
authors.lastname: Sherer
mesh_terms: D002140:California; D017598:Efficiency, Organizational; D006764:Hospitals, Community; D006801:Humans; D007588:Job Satisfaction; D009013:Morale; D017060:Patient Satisfaction; D010557:Personnel Administration, Hospital / Q000379:methods*; D010564:Personnel, Hospital / Q000523:psychology*; D011209:Power, Psychological; D011590:Psychology, Industrial; D017749:Total Quality Management; D000078329:Workforce