Consumer perspectives on information needs for health plan choice.
The premise that competition will improve health care assumes that consumers will choose plans that best fit their needs and resources. However, many consumers are frustrated with currently available plan comparison information. We describe results from 22 focus groups in which Medicare beneficiaries, Medicaid enrollees, and privately insured consumers assessed the usefulness of indicators based on consumer survey data and Health Employer Data Information Set (HEDIS)-type measures of quality of care. Considerable education would be required before consumers could interpret report card data to inform plan choices. Policy implications for design and provision of plan information for Medicare beneficiaries and Medicaid enrollees are discussed.
Gibbs
D A
DA
Research Triangle Institute, Research Triangle Park, NC 27709, USA.
Sangl
J A
JA
Burrus
B
B
D003256:Community Participation; D016536:Competitive Medical Plans / Q000592:standards*; D003258:Consumer Behavior; D003625:Data Collection; D006264:Health Benefit Plans, Employee / Q000592:standards; D006302:Health Services Research; D007255:Information Services / Q000592:standards* / Q000706:statistics & numerical data; D008484:Medicaid; D006278:Medicare; D011787:Quality of Health Care / Q000145:classification*; D014481:United States