Using technology to move beyond customer satisfaction.
If you don't deliver service your customers value, someone else will. Access to information is the foundation of customer satisfaction and retention. Here's how one organization determined that the efficiencies of a document-to-data information management system could pay for itself in the first year.
Pease
J
J
Blue Cross Blue Shield of North Carolina, Durham, USA.
D054598:Blue Cross Blue Shield Insurance Plans; D003258:Consumer Behavior; D017598:Efficiency, Organizational; D008329:Managed Care Programs / Q000458:organization & administration* / Q000592:standards; D008331:Management Information Systems; D009657:North Carolina