Cross training of hospital pharmacy technicians.
Cross training is a job design method that can increase the efficiency and effectiveness of a hospital pharmacy department. Although employee satisfaction is often improved, some employees may fear that cross training makes them expendable. Good communication and employee participation are keys to successful implementation of a cross-training program. Methods of implementing cross-training programs and avoiding potential pitfalls are also described.
Robinson
E T
ET
Auburn University, AL 36849, USA.
Schafermeyer
K W
KW
D003142:Communication; D017598:Efficiency, Organizational; D006801:Humans; D007318:Inservice Training / Q000592:standards*; D007587:Job Description; D017146:Models, Organizational; D010607:Pharmacy Service, Hospital / Q000458:organization & administration; D010596:Pharmacy Technicians / Q000193:education*; D014481:United States; D000078329:Workforce