title: Kaiser sets new grievance process.
authors.forename: R
authors.initials: R
authors.lastname: Shinkman
mesh_terms: D002140:California; D006279:Health Maintenance Organizations / Q000458:organization & administration* / Q000592:standards; D008318:Malpractice; D017008:Negotiating; D016134:Organizational Policy; D010344:Patient Advocacy