title: One-to-one: knocking on healthcare's door.
authors.affiliation: Peppers and Rogers Group, Stamford, CT, USA.
authors.forename: D
authors.initials: D
authors.lastname: Peppers
authors.forename: M
authors.initials: M
authors.lastname: Rogers
authors.forename: G
authors.initials: G
authors.lastname: Adamson
mesh_terms: D000529:Complementary Therapies; D003195:Computer Communication Networks; D003219:Confidentiality; D003695:Delivery of Health Care / Q000458:organization & administration; D015276:Health Care Rationing; D015277:Hotlines; D007255:Information Services / Q000191:economics; D008389:Marketing of Health Services / Q000379:methods* / Q000639:trends; D010358:Patient Participation; D011357:Product Line Management; D014218:Triage; D014481:United States