title: Sales is an investment, attrition an expense.
authors.affiliation: California State Polytechnic University, Pomona, USA.
authors.forename: E D
authors.initials: ED
authors.lastname: Klewer
authors.forename: R W
authors.initials: RW
authors.lastname: Shaffer
authors.forename: B L
authors.initials: BL
authors.lastname: Binnig
mesh_terms: D017598:Efficiency, Organizational; D007318:Inservice Training; D007587:Job Description; D008389:Marketing of Health Services; D010563:Personnel Turnover; D012047:Rehabilitation Centers / Q000191:economics / Q000458:organization & administration; D014481:United States; D000078329:Workforce