Developing standards for patient information. Highlights that effective communication can improve health care delivery.
Presents a review of the patient information literature used in the Taunton and Somerset NHS Trust. Describes the changes made to this literature in an attempt to improve the patient experience of the health care delivery. Highlights that appropriate, timely and effective communication with patients can improve the effectiveness of care and the efficiency with which it is delivered.
Richardson
K
K
Taunton and Somerset NHS Trust, UK.
Moran
S
S
D003142:Communication; D004739:England; D006779:Hospitals, Public / Q000458:organization & administration*; D006801:Humans; D007802:Language; D010353:Patient Education as Topic / Q000458:organization & administration / Q000592:standards*; D016730:Program Development; D013664:Teaching Materials / Q000592:standards*; D014956:Writing