title: Promoting HMO values and the culture of quality: "Doing the right thing" in an HMO mental health department.
abstract: Innovation, collaboration, and efficiency are the hallmarks of good HMO therapy. The essential characteristics of effective therapy in managed care settings are described. A series of guidelines is presented for promoting clinician identification with HMO values. Emphasis is placed on the importance of a total quality management approach that enhances the development of a cooperative, competency-based culture. Selecting, educating, and rewarding clinicians for ¿doing the right thing¿ is vital if we are to meet the challenge and mandate of providing high-quality, professional mental health services.
authors.affiliation: Department of Psychiatry, Permanente Medical Group, Inc., Hayward, CA, USA.
authors.forename: M F
authors.initials: MF
authors.lastname: Hoyt
mesh_terms: D002140:California; D018864:Cultural Diversity; D017598:Efficiency, Organizational; D006279:Health Maintenance Organizations / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D007318:Inservice Training; D008503:Medical Staff / Q000193:education; D008605:Mental Health Services / Q000458:organization & administration / Q000592:standards*; D015279:Organizational Culture; D012945:Social Values; D017749:Total Quality Management