title: Service quality: the next frontier in healthcare?
authors.affiliation: Cleveland Clinic Foundation, Cleveland, OH, USA.
authors.forename: T C
authors.initials: TC
authors.lastname: Shupe
mesh_terms: D000289:Admitting Department, Hospital / Q000592:standards; D006739:Hospital Administration / Q000592:standards* / Q000639:trends; D006801:Humans; D009937:Organizational Objectives; D010344:Patient Advocacy; D017060:Patient Satisfaction; D010934:Planning Techniques; D011361:Professional Competence; D011369:Professional-Patient Relations; D017749:Total Quality Management / Q000592:standards*; D014481:United States