title: Process and outcome cycle: a case study of total quality management.
authors.affiliation: Cortland Memorial Hospital, NY, USA.
authors.forename: A
authors.initials: A
authors.lastname: Mertens
mesh_terms: D000289:Admitting Department, Hospital / Q000592:standards*; D003625:Data Collection; D006786:Hospitals, Urban; D006801:Humans; D017146:Models, Organizational; D009518:New York; D010043:Outcome and Process Assessment, Health Care; D017060:Patient Satisfaction; D017749:Total Quality Management / Q000379:methods*