Quality. A tightrope for the '90s.
How accurately can you measure quality of care in health care? Recently, HMOs and other types of managed care organizations have been in the process of defining quality in quantitative terms. Physicians who utilize fewer resources and who care for more patients per-unit-of-time are valued as providing better care than colleagues who may work at a slower (more expensive?) pace. The pressure to evaluate or treat greater numbers of patients in shorter periods of time can produce adverse consequences. And numbers do not necessarily take into account the quality of the care delivered. There is clearly a middle road. Physicians must take care of a sufficient number of patients with a given problem to gain and maintain expertise and mastery. But they must also guard against the insidious pressure for the procedure to become the end in itself.
Goldman
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Beth Israel Hospital, USA.
Silen
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D008329:Managed Care Programs / Q000592:standards*; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011787:Quality of Health Care; D014481:United States; D016526:Workload