title: It takes more than a phone call to manage demand.
abstract: While the term coined to characterize 24-hour advice lines has been copyrighted and castigated, demand management itself has grown into a major force in health care.
authors.forename: R
authors.initials: R
authors.lastname: McCarthy
mesh_terms: D019468:Disease Management; D006297:Health Services Accessibility / Q000191:economics / Q000458:organization & administration* / Q000639:trends; D015277:Hotlines / Q000706:statistics & numerical data*; D006801:Humans; D009740:Nursing Staff / Q000600:supply & distribution; D012017:Referral and Consultation / Q000458:organization & administration* / Q000639:trends; D012307:Risk Factors; D014218:Triage; D014481:United States