title: Complaints. Had a nice day?
authors.affiliation: Surgical Services Directorate, Southmead Health Services Trust, Bristol, UK.
authors.forename: C
authors.initials: C
authors.lastname: Beecher
authors.forename: C
authors.initials: C
authors.lastname: Coochey
mesh_terms: D015285:Hospital-Patient Relations; D006779:Hospitals, Public / Q000592:standards; D009738:Nursing Service, Hospital / Q000592:standards*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D013222:State Medicine / Q000592:standards; D006113:United Kingdom