Conquering internal process problems with the use of cross-functional self-directed work teams.
The purpose of this article is to introduce a no-nonsense approach to motivating employees while reducing cycle time, improving quality, and creating a flexibly trained, self-directed work force. The article focuses on both the use of cross-functional teams and the change in the role of management that must occur.
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Pneumafil Corporation, Charlotte, NC, USA.
D006801:Humans; D007221:Industry; D007324:Institutional Management Teams; D008421:Materials Management, Hospital; D009042:Motivation; D010559:Personnel Management; D011357:Product Line Management; D013192:Staff Development; D017749:Total Quality Management; D014481:United States