Ten strategies for creating successful managed care relationships.
Among the many customers providers serve are managed care organizations. The strategic relationships providers develop with these payers greatly influence the long-term success of both organizations. Providers can implement 10 strategies to improve their managed care relationships: focusing on contracting with selected managed care organizations, fostering positive relationships, coordinating contract participation, establishing communication links, educating providers about managed care, providing high-quality customer service; understanding operating costs, demonstrating value, maintaining flexibility, and pursuing alternative competitive relationships with caution. At the same time, managed care organizations can implement the same strategies to develop win/win relationships with providers.
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Jennings Ryan & Kolb, Atlanta, GA, USA.
D003142:Communication; D003258:Consumer Behavior; D003284:Contract Services / Q000191:economics / Q000592:standards*; D019033:Delivery of Health Care, Integrated / Q000191:economics / Q000592:standards; D004465:Economic Competition; D005377:Financial Management, Hospital / Q000379:methods*; D006801:Humans; D008329:Managed Care Programs / Q000191:economics / Q000458:organization & administration*; D014481:United States