title: Easing dispute resolution. When HMOs don't have a fair process for settling fights, it hurts quality at all levels.
authors.affiliation: ADR Solutions, Beverly Hills, CA, USA
authors.forename: W I
authors.initials: WI
authors.lastname: Wolfe
mesh_terms: D006279:Health Maintenance Organizations / Q000458:organization & administration / Q000592:standards*; D017008:Negotiating; D016134:Organizational Policy; D010344:Patient Advocacy; D011787:Quality of Health Care; D014481:United States