title: Business office customer service units pay dividends.
abstract: Business office managers, pressured to meet cash collection goals, sometimes fail to plan and implement restructuring and training initiatives that would improve customer relations. Even when customers complain about poor service, little may be done to address those concerns. But savvy business office managers are realizing that the potential benefits of forming a dedicated customer service unit within the business office include a well-run, customer-focused operation and improved customer satisfaction.
authors.affiliation: Ernst & Young, Atlanta, GA, USA.
authors.forename: K R
authors.initials: KR
authors.lastname: Baldwin
mesh_terms: D000067:Accounts Payable and Receivable; D003258:Consumer Behavior; D005377:Financial Management, Hospital / Q000379:methods*; D009817:Office Management; D010934:Planning Techniques; D014481:United States