title: Unleashing the potential. Powerful changes are afoot as health plans use Internet technology for customer service.
authors.forename: J V
authors.initials: JV
authors.lastname: Hovey
mesh_terms: D003195:Computer Communication Networks / Q000706:statistics & numerical data*; D003219:Confidentiality; D006801:Humans; D008329:Managed Care Programs / Q000458:organization & administration* / Q000639:trends; D016347:Medical Records Systems, Computerized; D010358:Patient Participation; D012984:Software; D014481:United States