title: The role of emotions in health care satisfaction. Positive feelings have the expected effect, but negative ones do not always result in dissatisfaction.
authors.affiliation: Faculty of Management, McGill University, Montréal.
authors.forename: L
authors.initials: L
authors.lastname: Dubé
authors.forename: M C
authors.initials: MC
authors.lastname: Bélanger
authors.forename: E
authors.initials: E
authors.lastname: Trudeau
mesh_terms: D004644:Emotions; D006302:Health Services Research; D017060:Patient Satisfaction; D011792:Quebec