title: From the factory floor to the doctor's office.
authors.affiliation: CIGNA Health Care of Virginia, Virginia Beach, USA.
authors.forename: S H
authors.initials: SH
authors.lastname: McCleave
mesh_terms: D017598:Efficiency, Organizational; D005069:Evaluation Studies as Topic; D008329:Managed Care Programs / Q000458:organization & administration*; D009817:Office Management; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011216:Practice Management, Medical; D014481:United States