Methodological issues in patient satisfaction surveys.
Examines some of the methodological problems encountered in conducting patient satisfaction surveys, including the sampling frames, quality of survey data and instruments, non-response problems, and reporting and interpretation of results. Proposes guidelines and lays out an agenda for future research.
Lin
B
B
College of Business Administration, Louisiana State University, Shreveport, USA.
Kelly
E
E
D003625:Data Collection / Q000379:methods; D019538:Health Care Surveys / Q000379:methods*; D006801:Humans; D017060:Patient Satisfaction; D011787:Quality of Health Care