title: Look down. What you see is your customer's first impression!
authors.affiliation: Dartmouth-Hitchcock Medical Center, Lebanon, NH 03756, USA.
authors.forename: H A
authors.initials: HA
authors.lastname: Kendrick
mesh_terms: D003258:Consumer Behavior; D005430:Floors and Floorcoverings; D006797:Housekeeping, Hospital / Q000379:methods / Q000592:standards*; D009513:New Hampshire