Resolving consumer grievances in a managed care environment.
Kinney
E D
ED
Indiana University School of Law, Indianapolis, USA.
D003220:Conflict, Psychological; D008329:Managed Care Programs / Q000458:organization & administration* / Q000592:standards; D017008:Negotiating; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D017149:Private Sector; D017150:Public Sector; D014481:United States