title: Electronic referrals: increasing satisfaction, reducing costs.
authors.forename: J
authors.initials: J
authors.lastname: King
mesh_terms: D054598:Blue Cross Blue Shield Insurance Plans / Q000458:organization & administration*; D003195:Computer Communication Networks / Q000706:statistics & numerical data*; D003363:Cost Control; D006801:Humans; D008404:Massachusetts; D010355:Patient Identification Systems; D017060:Patient Satisfaction; D012017:Referral and Consultation / Q000191:economics; D012984:Software