title: How to achieve exceptional customer service.
abstract: Like any other service industry, home care requires effective customer service. But there are two kinds of customers--internal and external--and it's important to pay attention to both.
authors.forename: B
authors.initials: B
authors.lastname: Arcement
mesh_terms: D003258:Consumer Behavior; D006699:Home Care Services / Q000458:organization & administration / Q000592:standards*; D006738:Hospices / Q000458:organization & administration / Q000592:standards*; D007318:Inservice Training; D010348:Patient Care Team; D014481:United States