What members want.
One large multi-market study recently confirmed that people are more satisfied in HMOs than they are in other types of health plans--and the results have nothing to do with health status. Here's a look at what drives HMO member satisfaction.
Sachs
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MA
Sachs Group, Inc., Evanston, IL, USA.
Pickens
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GT
D003625:Data Collection; D018588:Fee-for-Service Plans / Q000592:standards / Q000706:statistics & numerical data; D006279:Health Maintenance Organizations / Q000592:standards* / Q000706:statistics & numerical data; D006304:Health Status; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010934:Planning Techniques; D011243:Preferred Provider Organizations / Q000592:standards / Q000706:statistics & numerical data; D014481:United States; D014505:Urban Population