title: Complaints. Now we're talking.
authors.affiliation: Department of Healthcare of the Elderly, University Hospital Nottingham, UK.
authors.forename: E
authors.initials: E
authors.lastname: Millar
mesh_terms: D000368:Aged; D015285:Hospital-Patient Relations; D006779:Hospitals, Public / Q000592:standards; D006801:Humans; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011368:Professional-Family Relations; D013222:State Medicine / Q000592:standards; D006113:United Kingdom