Monitoring performance in a community mental health centre.
Reports on a three-month period of evaluation of changes in the perceived life stress, coping and strain of 60 consecutive new attenders at a community mental health centre, which served to monitor performance. Emphasizes the need to incorporate good measurement into a systematic approach to quality assurance.
Milne
D
D
Northumberland NHS Mental Health Trust, UK.
Eminson
S
S
Wood
H
H
Hamilton
L
L
Gibson
K
K
D000223:Adaptation, Psychological; D001007:Anxiety / Q000523:psychology / Q000628:therapy; D003155:Community Mental Health Centers / Q000592:standards*; D003863:Depression / Q000523:psychology / Q000628:therapy; D019538:Health Care Surveys / Q000379:methods; D006801:Humans; D017063:Outcome Assessment, Health Care / Q000706:statistics & numerical data*; D017060:Patient Satisfaction; D006113:United Kingdom