The importance of negative feedback and consequences of actions in the design of processes.
Like many organizations, Continental Rehabilitation Hospital of San Diego designs and communicates templates and targets for desired changes in behaviors and tracks results. It recognizes and celebrates successes and struggles with its failures. A recent case example demonstrates the importance of generating immediate feedback and consequences as a strategy for increasing effectiveness in changing behavioral patterns.
Chaplin
E
E
Continental Rehabilitation Hospital of San Diego, CA, USA.
Bailey
M
M
Barger
L
L
Bruce
J
J
Guzman
O
O
Galleisky
G
G
Thompson-Henry
S
S
D014151:Anti-Anxiety Agents / Q000627:therapeutic use; D001521:Behavior Therapy; D002140:California; D003142:Communication; D004282:Documentation / Q000592:standards; D005246:Feedback; D006801:Humans; D006993:Hypnotics and Sedatives / Q000627:therapeutic use; D008332:Management Quality Circles; D008485:Medical Audit; D008505:Medical Staff, Hospital / Q000592:standards; D008510:Medication Systems, Hospital / Q000592:standards*; D009741:Nursing Staff, Hospital / Q000592:standards; D017064:Process Assessment, Health Care / Q000379:methods*; D012047:Rehabilitation Centers / Q000191:economics / Q000592:standards*; D012866:Skilled Nursing Facilities / Q000191:economics / Q000592:standards