title: Managed care's driving force: demand management.
authors.affiliation: Informed Access Systems, Inc., Boulder, CO, USA.
authors.forename: B W
authors.initials: BW
authors.lastname: Wolcott
mesh_terms: D003120:Colorado; D004630:Emergencies; D006801:Humans; D007256:Information Systems; D008329:Managed Care Programs / Q000458:organization & administration*; D010353:Patient Education as Topic; D017060:Patient Satisfaction; D014218:Triage