Patient satisfaction scores don't have to be a casualty of reengineering efforts.
Do patient satisfaction scores have to nosedive during redesign projects, especially noisy construction? Not at Holy Cross Hospital in Chicago, where an elaborate plan to boost patient satisfaction paid off during an 18-month renovation project that's still underway. Learn how the hospital created a detailed plan and devised teams to focus on every element of patient satisfaction to make sure patients didn't get lost in the shuffle of reorganization.
D019985:Benchmarking; D002641:Chicago; D006754:Hospital Restructuring / Q000379:methods*; D006786:Hospitals, Urban / Q000191:economics / Q000458:organization & administration; D006801:Humans; D007255:Information Services; D007318:Inservice Training; D007588:Job Satisfaction; D008332:Management Quality Circles; D009013:Morale; D015279:Organizational Culture; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration; D015397:Program Evaluation