Problem solving in health services organizations.
Health services organization managers at all levels are constantly confronted with problems. Conditions encountered that initiate the need for problem solving are opportunity, threat, crisis, deviation, and improvement. A general problem-solving model presenting an orderly process by which managers can approach this important task is described. An example of the model applied to the current strategic climate is presented.
Rakich
J S
JS
College of Business Administration, University of Akron, OH, USA.
Krigline
A B
AB
D003659:Decision Making, Organizational; D006270:Health Facility Administrators / Q000592:standards*; D006801:Humans; D008329:Managed Care Programs / Q000458:organization & administration; D017146:Models, Organizational; D011340:Problem Solving; D017749:Total Quality Management; D014481:United States