title: Telephone advice. It's good to talk.
authors.affiliation: King's College School of Medicine and Denstistry, UK.
authors.forename: J
authors.initials: J
authors.lastname: Dale
authors.forename: R
authors.initials: R
authors.lastname: Crouch
mesh_terms: D001291:Attitude of Health Personnel; D003197:Computer Literacy; D004636:Emergency Service, Hospital; D004739:England; D005194:Family Practice; D015277:Hotlines / Q000458:organization & administration / Q000592:standards / Q000706:statistics & numerical data*; D006801:Humans; D009722:Nurse Practitioners / Q000523:psychology*; D017060:Patient Satisfaction; D015397:Program Evaluation; D011795:Surveys and Questionnaires; D014218:Triage / Q000379:methods*; D016526:Workload