title: The power of words. Southern California Edison case study.
authors.forename: B S
authors.initials: BS
authors.lastname: Dimmitt
mesh_terms: D002140:California; D003258:Consumer Behavior; D003625:Data Collection; D006264:Health Benefit Plans, Employee / Q000458:organization & administration / Q000592:standards*; D006279:Health Maintenance Organizations / Q000592:standards; D006801:Humans; D007221:Industry; D007344:Insurance Claim Reporting / Q000592:standards; D019982:Organizational Case Studies; D009936:Organizational Innovation; D011243:Preferred Provider Organizations / Q000592:standards; D011785:Quality Assurance, Health Care