title: The Reference Laboratory's quality quest.
abstract: The reference laboratory began development of a Quality Assurance Program in 1991. This program evolved into Total Quality Management supported by strategies, systems, policies, and procedures. We also developed powerful Vision and Value Statements. We are proud of our accomplishments and of the Special Recognition awarded from the clinical laboratory management association for our Human Resources Management and Client Service/Education Programs.
authors.affiliation: Reference Laboratory, Inc., Albuquerque, NM, USA.
authors.forename: T L
authors.initials: TL
authors.lastname: Stewart
mesh_terms: D004649:Employee Incentive Plans; D006801:Humans; D007318:Inservice Training / Q000592:standards*; D007755:Laboratories, Hospital / Q000458:organization & administration / Q000592:standards*; D017056:Medical Laboratory Personnel / Q000193:education / Q000706:statistics & numerical data; D017146:Models, Organizational; D009516:New Mexico; D012015:Reference Standards; D017751:Safety Management; D017749:Total Quality Management / Q000379:methods*; D000078329:Workforce