title: Dialing for diagnosis.
abstract: From healthcare to self-care, technology is moving to a level where members have more information and more responsibility in areas relating to their health and well-being. In this article Barbara Hesselgrave explains how healthcare call centers, using data collection resources, can assist members with non-emergency medical matters over the telephone and lower the cost of doctor and emergency room visits.
authors.forename: B
authors.initials: B
authors.lastname: Hesselgrave
mesh_terms: D000465:Algorithms; D017046:Cost Savings; D003661:Decision Support Techniques; D004630:Emergencies; D007256:Information Systems; D009720:Nurse Clinicians / Q000706:statistics & numerical data*; D009730:Nursing Assessment; D012648:Self Care; D012984:Software; D013689:Telephone / Q000706:statistics & numerical data*; D014218:Triage / Q000191:economics / Q000379:methods*; D014481:United States