title: Advantages of outsourcing your customer service and marketing phone operations.
authors.affiliation: UNITEL Corporation, McLean, VA, USA.
authors.forename: S T
authors.initials: ST
authors.lastname: Wong
authors.forename: D E
authors.initials: DE
authors.lastname: Palley
mesh_terms: D003219:Confidentiality; D003284:Contract Services; D003363:Cost Control; D006801:Humans; D008329:Managed Care Programs / Q000191:economics / Q000458:organization & administration*; D011787:Quality of Health Care; D013685:Telecommunications; D013689:Telephone; D014481:United States