title: Major purchasers view customer service.
abstract: While managed care organizations may select a variety of strategies toward customer service, the most successful will be adapting their approach to the expectation and requirements of major purchasers. In order to better understand the perspective of the individuals who are responsible for policy decisions at that level, Managed Care Quarterly (MCQ) conducted interviews with three highly respected representatives.
authors: H
authors: H
authors: Darling
authors: V
authors: V
authors: Kerr
authors: D
authors: D
authors: Lynn
mesh_terms: D003258:Consumer Behavior; D003659:Decision Making, Organizational; D006264:Health Benefit Plans, Employee / Q000458:organization & administration / Q000592:standards; D008329:Managed Care Programs / Q000458:organization & administration* / Q000592:standards; D011785:Quality Assurance, Health Care; D014481:United States