title: Developing Web-based knowledge management systems for healthcare call centers.
authors: Network Integration Services, First Consulting Group, USA.
authors: J R
authors: JR
authors: Odden
mesh_terms: D003195:Computer Communication Networks / Q000458:organization & administration* / Q000639:trends; D003628:Database Management Systems; D005103:Expert Systems; D006801:Humans; D007253:Information Centers / Q000458:organization & administration*; D016730:Program Development; D012984:Software; D013685:Telecommunications / Q000458:organization & administration* / Q000639:trends; D013689:Telephone / Q000639:trends; D014218:Triage / Q000458:organization & administration*; D014481:United States