title: Service excellence: more than a mantra.
authors: George Washington University Hospital, Washington, DC, USA.
authors: P S
authors: PS
authors: Schaengold
mesh_terms: D016542:Chief Executive Officers, Hospital; D004219:District of Columbia; D006751:Hospital Information Systems; D006777:Hospitals, Proprietary / Q000458:organization & administration* / Q000592:standards; D006785:Hospitals, University / Q000458:organization & administration* / Q000592:standards; D006801:Humans; D009096:Multi-Institutional Systems / Q000458:organization & administration*; D009935:Organizational Affiliation; D010414:Pennsylvania; D011785:Quality Assurance, Health Care; D013192:Staff Development