Process owners: empowering nurses to manage anemia. Case study of the anemic patient.
At Winthrop-University Hospital, implementation of the National Kidney Foundation's Dialysis Outcome Quality Initiative (NKF-DOQI) is guided by the principles of reengineering. On the basis of this model, anemia management is entrusted to a process owner. This advanced practice nurse is empowered with the responsibility of managing anemia and evaluated on his/her success in attaining predetermined quality standards--including ongoing patient satisfaction. This article examines use of the process owner position to evaluate, implement, and proactively manage anemia-related outcomes.
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Women's Health and Nephrology Service, Winthrop-University Hospital, Mineola, NY, USA.
D000740:Anemia / Q000209:etiology / Q000451:nursing*; D006754:Hospital Restructuring / Q000458:organization & administration*; D006801:Humans; D007676:Kidney Failure, Chronic / Q000150:complications*; D016294:Models, Nursing; D009720:Nurse Clinicians / Q000458:organization & administration*; D015403:Nursing Evaluation Research; D009741:Nursing Staff, Hospital / Q000458:organization & administration; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration*; D017410:Practice Guidelines as Topic; D017009:Professional Autonomy