title: Employees empowered to handle patient complaints.
mesh_terms: D000554:Ambulatory Care Facilities / Q000458:organization & administration* / Q000592:standards; D003142:Communication; D003659:Decision Making, Organizational; D005431:Florida; D006282:Health Personnel / Q000523:psychology; D006801:Humans; D015279:Organizational Culture; D017060:Patient Satisfaction; D011209:Power, Psychological; D011369:Professional-Patient Relations