How to move things around a hospital: transport logistics at St. Michael's.
Ongoing fiscal restraint challenges hospitals to focus their resources primarily on core services. Support services receive much less attention. This article describes the experience of Toronto's St. Michael's Hospital when it re-engineered its transport logistics by consolidating centralized support services into a logistics department and creating new roles and processes to enhance patient care.
Yau
A
A
St. Michael's Hospital, Toronto.
Zorn
R
R
McLaughlin
J
J
D002495:Central Supply, Hospital / Q000458:organization & administration*; D017598:Efficiency, Organizational; D006750:Hospital Distribution Systems; D006754:Hospital Restructuring; D017146:Models, Organizational; D009864:Ontario; D019982:Organizational Case Studies