Providence Health Plan call center: a case study in innovation and integration.
Odermann
M
M
Providence Health System, Portland, OR, USA.
Petras
G J
GJ
Cook
J
J
D003195:Computer Communication Networks / Q000458:organization & administration; D019033:Delivery of Health Care, Integrated / Q000458:organization & administration*; D006293:Health Promotion / Q000458:organization & administration; D006297:Health Services Accessibility; D006747:Hospital Communication Systems / Q000458:organization & administration; D006801:Humans; D007253:Information Centers / Q000191:economics / Q000458:organization & administration* / Q000592:standards; D009722:Nurse Practitioners; D009922:Oregon; D019982:Organizational Case Studies; D011785:Quality Assurance, Health Care / Q000458:organization & administration; D018511:Systems Integration; D013685:Telecommunications / Q000458:organization & administration*; D013689:Telephone; D014218:Triage / Q000458:organization & administration*