Client satisfaction with nursing services. Evaluation in an occupational health setting.
Client satisfaction surveys have served as a valued appraisal tool of quality nursing care in various health care settings, but there is a paucity of published research using these tools in the occupational health setting. Employing a modified version of the SERVQUAL questionnaire, this study identified employees' current levels of satisfaction and perceived importance of nursing care provided by an occupational health program. Two hundred randomly selected employees were asked to participate by completing the survey, with 86 (43%) responding. Results indicated a positive correlation between client satisfaction and perceived importance of nursing care. Moderately high levels of client satisfaction existed in the sample. The use of client satisfaction surveys based on the strength of client preferences could identify areas of health care that need improvement.
Mitchell
R
R
Department of Nursing, Idaho State University, Idaho Falls, USA.
Leanna
J C
JC
Hyde
R
R
D000328:Adult; D005260:Female; D006801:Humans; D007061:Idaho; D008297:Male; D008875:Middle Aged; D015403:Nursing Evaluation Research; D009739:Nursing Services / Q000592:standards*; D009785:Occupational Health Nursing / Q000592:standards*; D017060:Patient Satisfaction; D015397:Program Evaluation; D011787:Quality of Health Care; D011795:Surveys and Questionnaires