title: Benchmarking the communication of continuous improvement activities.
abstract: Communication of a continuous improvement program in a large medical center was assessed using a formal benchmarking process with four non-health care organizations. Results indicated that continuous improvement must be integrated with the corporate strategic plan, must focus on customer satisfaction, and have active leadership support. A common framework should link different continuous improvement methodologies. Ongoing, open, multimedia two-way communication is required. Continuous improvement activities need to be integrated into all employees' daily work.
authors: Mayo Clinic, Rochester, MN, USA.
authors: J D
authors: JD
authors: Bartleson
authors: A L
authors: AL
authors: Anshus
authors: A M
authors: AM
authors: Halvorson
authors: J R
authors: JR
authors: Kamath
authors: T J
authors: TJ
authors: Johnson
authors: J S
authors: JS
authors: Herman
mesh_terms: D019985:Benchmarking; D003142:Communication; D004496:Education, Continuing; D006770:Hospitals, Group Practice / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D007324:Institutional Management Teams; D008332:Management Quality Circles; D008910:Minnesota; D009936:Organizational Innovation; D010564:Personnel, Hospital / Q000193:education; D015397:Program Evaluation; D017749:Total Quality Management