Dealing with hostility: a war of words.
If security officers can be provided with more understanding of why people act the way they do, the training needed to respond to those actions, and the verbal and physical skills needed in almost all situations, injuries will be reduced and security forces will be able to deal with hostility and win "the war of words," says the author.
Nuzzo
J
J
Inova Fairfax Hospital, Falls Church, VA, USA.
D000786:Anger; D001007:Anxiety; D001291:Attitude of Health Personnel; D006791:Hostility; D006801:Humans; D007318:Inservice Training; D007398:Interpersonal Relations; D007802:Language; D012637:Security Measures; D014481:United States; D014754:Violence / Q000517:prevention & control*