title: Sending out an SOS: the role of help desks.
abstract: Help desks are a relatively new phenomenon among health care organizations. Just a few years ago, centralized technical support for computer users was viewed as an expensive and unnecessary luxury. But with the onslaught of larger and more complex organizations, including integrated delivery systems, the need for structured technical support has grown.
authors: J A
authors: JA
authors: Gilbert
mesh_terms: D003200:Computer User Training; D003628:Database Management Systems / Q000458:organization & administration*; D017598:Efficiency, Organizational; D019981:Health Care Sector / Q000639:trends; D007253:Information Centers; D020416:Outsourced Services; D012984:Software; D014481:United States; D014584:User-Computer Interface