Do TQM interventions change management culture? Findings and implications.
This study assesses the impact of TQM/CQI interventions on the culture and performance of top management teams. The findings suggest culture is related to performance but that TQM/CQI interventions are not associated with either performance or culture change. Implications for additional research and for practice are discussed.
Gerowitz
M B
MB
Graduate Program in Health Services Administration, Xavier University, Cincinnati, OH, USA.
D006302:Health Services Research; D006801:Humans; D007324:Institutional Management Teams / Q000592:standards*; D007400:Interprofessional Relations; D017146:Models, Organizational; D015279:Organizational Culture; D009936:Organizational Innovation; D017749:Total Quality Management / Q000706:statistics & numerical data*; D014481:United States