Consumers are driving change.
Should hospitals, which have traditionally defined payers and physicians as their customers, be concerned about issues of consumer interest? Evidence is growing that consumers are redefining the formula of success for hospitals. Consider these consumer-oriented changes made by some of the nation's leading health organizations.
D'Amaro
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KPMG, Atlanta, GA, USA.
Lippert
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C
D003254:Consumer Advocacy; D004465:Economic Competition; D005246:Feedback; D006301:Health Services Needs and Demand; D006739:Hospital Administration / Q000592:standards / Q000639:trends*; D015285:Hospital-Patient Relations; D009936:Organizational Innovation; D017060:Patient Satisfaction; D014481:United States