title: Mad to glad. Smart tips on resolving complaints.
authors: Albert Einstein Healthcare Network, Philadelphia, PA, USA.
authors: W
authors: W
authors: Leebov
authors: S
authors: S
authors: Afriat
authors: J
authors: J
authors: Presha
mesh_terms: D003220:Conflict, Psychological; D003258:Consumer Behavior; D017408:Guidelines as Topic; D007398:Interpersonal Relations; D017008:Negotiating; D017749:Total Quality Management / Q000379:methods*; D014481:United States