title: Developing a successful call center: one hospital's story.
abstract: As our call centers continue to respond to changes in the healthcare industry and to customer demand, we understand that it is constantly necessary to reinvent8 ourselves. The call center industry, is, after all, only about 20 years old. It is constantly responding to technological advances. Medical call center managers must also respond to changes in healthcare delivery. We must keep a vigilant eye on industry trends. While we welcome information on other call centers to help us reformulate our targets, we must always customize information to our local market.
authors: Sarasota Memorial Hospital, FL, USA.
authors: D M
authors: DM
authors: Campbell
mesh_terms: D003195:Computer Communication Networks / Q000458:organization & administration; D005431:Florida; D006746:Hospital Bed Capacity, 500 and over; D006751:Hospital Information Systems / Q000458:organization & administration* / Q000706:statistics & numerical data / Q000639:trends; D015285:Hospital-Patient Relations; D006801:Humans; D007253:Information Centers / Q000458:organization & administration* / Q000706:statistics & numerical data / Q000639:trends; D009722:Nurse Practitioners; D019982:Organizational Case Studies; D010353:Patient Education as Topic; D016730:Program Development; D011786:Quality Control; D013685:Telecommunications / Q000458:organization & administration*; D013689:Telephone / Q000639:trends; D014218:Triage / Q000458:organization & administration*