Relationships building. Measure service quality across health care encounters.
The relationships between service quality and satisfaction is a function of multiple service encounters across a wide variety of exchange partners within a health care organization. Studying the patient provider relationship leads to improved service quality. The authors report their findings from a study that tests a relationship-building framework that integrates service quality issues across multiple internal health care publics. Strategies for developing a strong patient-provider relationship bond are also discussed.
Peltier
J W
JW
University of Wisconsin-Whitewater, USA.
Boyt
T
T
Schibrowsky
J A
JA
D004465:Economic Competition; D017144:Focus Groups; D019538:Health Care Surveys; D006801:Humans; D009723:Nurse-Patient Relations; D015279:Organizational Culture; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D010934:Planning Techniques; D011785:Quality Assurance, Health Care / Q000458:organization & administration* / Q000706:statistics & numerical data; D014481:United States