title: NHS ombudsman. A job for strife.
abstract: The commissioner's office investigates only about 4 per cent of the complaints received. The average time taken for an investigation is 45 weeks. The impact of the commissioner's work on the NHS is difficult to establish.
authors: R
authors: R
authors: Oswald
mesh_terms: D000288:Administrative Personnel; D010344:Patient Advocacy; D012935:Social Justice; D013222:State Medicine / Q000331:legislation & jurisprudence / Q000458:organization & administration*; D013996:Time and Motion Studies; D006113:United Kingdom