Alternative dispute resolution: methods to address workplace conflict in health services organizations.
As healthcare organizations become increasingly complex, healthcare administrators and human resource managers face the cost and challenges of employment-related disputes. Litigation and legal costs associated with employment disputes are escalating at a significant rate. Additionally, litigation procedures are drawn out and damage the employer-employee relationship. Alternative dispute resolution (ADR) programs such as mediation and arbitration alleviate the burden of litigation and preserve positive employment relationships between the organization and its employees. A proposed ADR program is presented is a guideline for health services organizations considering the adoption of such programs.
DeSouza
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D002961:Civil Rights / Q000331:legislation & jurisprudence; D003220:Conflict, Psychological; D004651:Employment; D017408:Guidelines as Topic; D006801:Humans; D017146:Models, Organizational; D017008:Negotiating / Q000379:methods*; D016134:Organizational Policy; D010559:Personnel Management / Q000331:legislation & jurisprudence / Q000379:methods*; D011590:Psychology, Industrial; D014481:United States; D017132:Workplace