title: Customer service call center infrastructure redesign.
authors: Deloitte and Touche Consulting Group, USA.
authors: S
authors: S
authors: Pratt
authors: J
authors: J
authors: Johnson
mesh_terms: D054598:Blue Cross Blue Shield Insurance Plans / Q000458:organization & administration*; D002140:California; D003253:Consultants; D003258:Consumer Behavior; D017046:Cost Savings; D001330:Electronic Data Processing / Q000458:organization & administration; D006801:Humans; D007253:Information Centers / Q000458:organization & administration*; D008389:Marketing of Health Services; D019982:Organizational Case Studies; D009936:Organizational Innovation; D016730:Program Development; D013685:Telecommunications / Q000458:organization & administration*; D013689:Telephone