title: Secure your bottom line by going above and beyond.
authors: Service Quality Institute, Minneapolis, MN, USA.
authors: J
authors: J
authors: Tschohl
mesh_terms: D003142:Communication; D006801:Humans; D007318:Inservice Training; D010347:Patient Care Planning; D010348:Patient Care Team; D017060:Patient Satisfaction; D014481:United States