Service management.
Superior service is the outcome of a dedicated planning methodology. Medical groups that plan and manage for patients' service needs will achieve market differentiation, enjoy enhanced levels of staff development and motivation and improve long-term financial performance. Medical groups that ignore the importance of service excellence will find themselves trailing those groups that provide superior service to their patients.
Koger
S E
SE
Billings Clinic, Montana 59107-5100, USA.
D003258:Consumer Behavior; D006123:Group Practice / Q000458:organization & administration*; D006761:Hospitals; D006801:Humans; D007318:Inservice Training; D008389:Marketing of Health Services; D009817:Office Management; D016134:Organizational Policy; D017060:Patient Satisfaction; D011216:Practice Management, Medical / Q000458:organization & administration*; D011369:Professional-Patient Relations; D013192:Staff Development; D014481:United States