How technology can make you a hero with your customers.
Herrmann
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Interactive Information Institute, T13, Inc., Dallas, TX, USA.
Bryant
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D002017:Budgets; D003195:Computer Communication Networks / Q000639:trends; D003258:Consumer Behavior; D003362:Cost-Benefit Analysis; D017598:Efficiency, Organizational; D001330:Electronic Data Processing / Q000639:trends; D006264:Health Benefit Plans, Employee / Q000191:economics / Q000458:organization & administration* / Q000706:statistics & numerical data; D006801:Humans; D007253:Information Centers / Q000458:organization & administration* / Q000639:trends; D009937:Organizational Objectives; D012985:Software Design; D013685:Telecommunications / Q000639:trends*; D013689:Telephone / Q000639:trends; D014481:United States; D015443:Word Processing / Q000639:trends