title: Taking pages from other notebooks. Managed care executives turn to other industries for ideas on how to improve member service and satisfaction.
authors: M
authors: M
authors: Hagland
mesh_terms: D003258:Consumer Behavior; D004059:Diffusion of Innovation; D007221:Industry; D008329:Managed Care Programs / Q000458:organization & administration* / Q000592:standards; D009936:Organizational Innovation; D011785:Quality Assurance, Health Care; D014481:United States