Trends in multiculturalism in health care.
Materiel managers are faced with a shrinking world and changing work environment. The needs and expectations of the customer have shifted because of the increasing number of multicultural groups. These groups will continue to assert their right to culturally sensitive care. Materiel managers also need to learn to support and enhance the skills of a multicultural work force. One important tool for change will be technology. However, technology that brings the world closer together also creates new challenges for managers, who will have to deal with multicultural colleagues, buyers, sellers, and manufacturers of goods and services.
Smith
L S
LS
State University of West Georgia, Carrollton, USA.
D003258:Consumer Behavior; D018864:Cultural Diversity; D003695:Delivery of Health Care / Q000639:trends; D005006:Ethnicity; D006801:Humans; D008421:Materials Management, Hospital / Q000458:organization & administration / Q000639:trends; D013677:Medical Laboratory Science / Q000639:trends; D010559:Personnel Management / Q000639:trends*; D017749:Total Quality Management; D014481:United States; D000078329:Workforce