[The quality of integration and care in workshops for the handicapped--The path to TQM in the workshops of the Gemeinschaftswerks fu"r Be- hinderte GmbH, Landstuhl].
Workshops for the Handicapped are exposed, as are other providers of social services, to powerful changes in social and economic conditions. Legal obligations (e.g. under the Federal Social Assistance Act BSHG), increasing customer demands and stronger competition make the ability to change a prerequisite, so that the quality and cost of providing services to the handicapped become a central theme. These changes in conditions have led the Gemeinschftswerk für Behinderte GmbH, Landstuhl, to intensively consider the themes Quality and Total Quality Management (TQM). The efforts to introduce TQM were concentrated initially on the DIN EN ISO 9000 certification of the production processes in the workshops. Currently, the themes of Integration and Care were examined. After the central processes had been identified the performance descriptions of system, structure, process, result, and steering committee were extended by process diagrams and responsibility matrixes. This paper describes the path that workshops of the Gemeinschaftswerk für Behinderte GmbH have taken towards TQM, with emphasis on presentation of the themes regarding quality of Integration and Care.
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D019033:Delivery of Health Care, Integrated / Q000592:standards*; D006233:Persons with Disabilities / Q000193:education* / Q000331:legislation & jurisprudence / Q000534:rehabilitation*; D005260:Female; D005858:Germany; D006801:Humans; D008297:Male; D011632:Public Assistance / Q000331:legislation & jurisprudence*; D011786:Quality Control; D012047:Rehabilitation Centers / Q000458:organization & administration*; D017749:Total Quality Management / Q000592:standards*; D017132:Workplace / Q000458:organization & administration