The telephone: your office shouldn't sound like your local plumbing supply.
The manner of use of the telephone plays a significant role in the quality of care given to dental patients. Good telephone techniques, both in general and in responding to complaints, affect how a dentist is evaluated by his or her patients.
Goldstein
J M
JM
Barron and Goldstein, Los Angeles, CA 90068-3006, USA.
D003812:Dentist-Patient Relations; D006801:Humans; D011215:Practice Management, Dental; D011369:Professional-Patient Relations; D013689:Telephone