title: Mystery shopping provides valuable info for practices.
mesh_terms: D006123:Group Practice / Q000458:organization & administration / Q000592:standards*; D015279:Organizational Culture; D017060:Patient Satisfaction; D010414:Pennsylvania; D010865:Pilot Projects; D011369:Professional-Patient Relations; D013685:Telecommunications / Q000592:standards; D017749:Total Quality Management / Q000379:methods*; D014481:United States