Process analysis in general practice--a new perspective?
This paper reports the initial findings from a study of the application of process analysis into a general practice. It discusses the issues surrounding the relationships between clinical and managerial tasks. A new model of primary care is proposed which takes into account management issues and separates out non-patient contact activities. Evidence is presented and conclusions and drawn about front/back office activities, general practice as a small business, patient care and suggestions are made for future work.
Boaden
R J
RJ
Manchester School of Management, UK.
Zolkiewski
J M
JM
D003258:Consumer Behavior; D017598:Efficiency, Organizational; D005194:Family Practice / Q000458:organization & administration*; D017146:Models, Organizational; D009874:Operations Research; D011216:Practice Management, Medical / Q000458:organization & administration; D011320:Primary Health Care / Q000458:organization & administration; D017064:Process Assessment, Health Care; D013222:State Medicine; D006113:United Kingdom