Strategic marketing and clinical management in health care: a possible way forward.
This article examines and comments on the role of clinical directors in the NHS (UK), with specific reference to the relevance of a strategic marketing emphasis. It utilises qualitative methodologies to collect data from stakeholders--in particular, clinical directors and other managers--from two NHS trust hospitals. It examines the extent to which a marketing approach is applicable to clinical managers working in these two hospitals. It utilises a conceptual framework devised by Kottler and Andreason, to highlight whether a marketing approach is, in fact, utilised by these managers. It suggests that a strategic marketing approach (based upon relationships), remains relevant to clinical management, notwithstanding recent changes in government policy.
Willcocks
S
S
University of Central Lancashire, Preston, UK.
Conway
T
T
D003258:Consumer Behavior; D006302:Health Services Research; D006779:Hospitals, Public / Q000458:organization & administration / Q000639:trends*; D006801:Humans; D007587:Job Description; D008389:Marketing of Health Services / Q000458:organization & administration*; D008486:Physician Executives / Q000639:trends*; D010819:Physician's Role; D013222:State Medicine / Q000458:organization & administration; D006113:United Kingdom