Listening to patients' needs leads Mass. hospital to remarkable turnaround.
D017598:Efficiency, Organizational; D004649:Employee Incentive Plans; D005246:Feedback; D006301:Health Services Needs and Demand; D006744:Hospital Bed Capacity, 100 to 299; D015285:Hospital-Patient Relations; D006764:Hospitals, Community; D006801:Humans; D008404:Massachusetts; D015279:Organizational Culture; D009936:Organizational Innovation; D017060:Patient Satisfaction; D011787:Quality of Health Care