title: Managing care through high-quality, customer-focused service: HealthCall.
authors: IBM, USA.
authors: M A
authors: MA
authors: Baxter
authors: P S
authors: PS
authors: Blankenship
authors: E
authors: E
authors: Kornacki
authors: C
authors: C
authors: McMahan
authors: B
authors: B
authors: Epstein
mesh_terms: D054598:Blue Cross Blue Shield Insurance Plans / Q000458:organization & administration / Q000639:trends*; D003625:Data Collection; D003695:Delivery of Health Care / Q000639:trends; D006301:Health Services Needs and Demand / Q000458:organization & administration; D006801:Humans; D007253:Information Centers / Q000458:organization & administration* / Q000706:statistics & numerical data; D008329:Managed Care Programs / Q000458:organization & administration*; D008491:Medical Informatics Applications; D008824:Michigan; D009722:Nurse Practitioners; D019982:Organizational Case Studies; D009936:Organizational Innovation; D010358:Patient Participation; D011314:Preventive Health Services / Q000458:organization & administration; D013685:Telecommunications / Q000458:organization & administration*; D013689:Telephone / Q000639:trends; D014218:Triage / Q000458:organization & administration*