Evaluating predictors and concomitants of patient health visit satisfaction: an empirical study focusing on methodological aspects of satisfaction research.
We propose that the weak and conflicting results from various studies of satisfaction concomitants are due to the use of scales which sum scores from items that measure different types of satisfaction. The hypothesis is clearly supported, leading to the strong recommendation that different types of patient satisfaction be studied separately. Implications for studying and potentially increasing patient satisfaction are discussed.
Schall
M
M
Department of Psychology, Tulane University, New Orleans, LA 70118, USA.
Evans
B B
BB
Lottinger
A
A
D000554:Ambulatory Care Facilities / Q000592:standards*; D001294:Attitude to Health; D003627:Data Interpretation, Statistical; D003710:Demography; D004532:Ego; D005544:Forecasting; D006302:Health Services Research / Q000379:methods* / Q000592:standards; D006801:Humans; D008389:Marketing of Health Services; D015233:Models, Statistical; D009819:Office Visits; D010349:Patient Compliance; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D019984:Quality Indicators, Health Care; D012016:Reference Values; D012494:Sampling Studies; D011795:Surveys and Questionnaires; D014481:United States