Using a key function approach to performance improvement: a case study.
Assisting organizations with performance improvement planning is among the most important, challenging, and potentially rewarding responsibilities of the quality management professional. NorthCrest Medical Center, a 100-bed not-for-profit community hospital, developed a long-term vision for quality which was then supported through a unique model of performance improvement based on important functions. The resulting key function framework has helped the organization prepare for two successful Joint Commission surveys, relocate to a new facility, and survive in today's rapidly changing environment.
Benson
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NorthCrest Medical Center, Springfield, TN, USA.
D006744:Hospital Bed Capacity, 100 to 299; D006764:Hospitals, Community / Q000458:organization & administration / Q000592:standards*; D006788:Hospitals, Voluntary / Q000458:organization & administration / Q000592:standards*; D007591:Joint Commission on Accreditation of Healthcare Organizations; D019982:Organizational Case Studies; D009937:Organizational Objectives; D010934:Planning Techniques; D013714:Tennessee; D017749:Total Quality Management / Q000458:organization & administration*