The outpatient experience: results of a patient feedback survey.
Patient surveys can be used to enable hospital management to evaluate the services they provide. This study shows high levels of patient satisfaction with the quality of their consultations and the attitude shown to them by medical staff. Patient feedback shows that despite the introduction of the Patients' Charter, waiting times from referral to appointment and delays in clinics are still identified as the main areas for improvement. Findings show that patients are, however, remarkably tolerant and understanding of the pressures and demands placed upon outpatient staff.
McKinnon
K
K
University of Liverpool, UK.
Crofts
P D
PD
Edwards
R
R
Campion
P D
PD
Edwards
R H
RH
D001071:Appointments and Schedules; D005246:Feedback; D019538:Health Care Surveys; D006297:Health Services Accessibility; D006785:Hospitals, University / Q000458:organization & administration / Q000592:standards; D006801:Humans; D010044:Outpatient Clinics, Hospital / Q000592:standards*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011787:Quality of Health Care; D013222:State Medicine; D011795:Surveys and Questionnaires; D006113:United Kingdom; D014850:Waiting Lists