Rationalizing decision-making through computer technology: a critical appraisal.
As human services become more complex and multifaceted, sound decision-making guiding the service delivery process becomes critical. Administrators and others view computer technology as a means to rationalize the decision-making process at all levels of organizational life. The Management Information System (MIS) and program evaluations are viewed as technologies particularly useful for enhancing the decision-making process through computer technology. The strengths and limitations of computer technology are discussed. Strategies for using computer technology responsibly are offered.
Pardeck
J T
JT
School of Social Work, Southwest Missouri State University, Springfield 65804, USA.
D003625:Data Collection; D003660:Decision Support Systems, Management; D006801:Humans; D019451:Information Management; D008331:Management Information Systems; D008838:Microcomputers; D015397:Program Evaluation; D012947:Social Work / Q000458:organization & administration*