title: Key performance indicators to assess laboratory operations. Action-packed benchmarking with HBSI (HBS International Inc.).
abstract: The first article of this series highlighted the five most widely used performance measurement systems for comparing laboratory and clinical department operations. This column has since taken an in-depth tour of two of the systems, the MECON PEERx and the Laboratory Management Index Program. We also have taken a slight detour to discuss the ORYX initiative, which has been mandated for certain types of health-care organizations accredited by the Joint Commission. In this issue we return to a more detailed analysis of one of the five most commonly used benchmarking systems for clinical services, HBS International, Inc.
authors: Quality Laboratory Consultants, Corpus Christi, TX, USA.
authors: S S
authors: SS
authors: Heatherley
mesh_terms: D019985:Benchmarking / Q000379:methods*; D003955:Diagnostic Tests, Routine / Q000191:economics; D017598:Efficiency, Organizational; D007221:Industry; D007591:Joint Commission on Accreditation of Healthcare Organizations; D007753:Laboratories / Q000191:economics / Q000458:organization & administration / Q000592:standards*; D017056:Medical Laboratory Personnel; D011785:Quality Assurance, Health Care; D019984:Quality Indicators, Health Care; D012984:Software; D013996:Time and Motion Studies; D014861:Washington