A review of patient satisfaction: 1. Concepts of satisfaction.
Against a background of growing consumerism, satisfying patients has become a key task for all healthcare providers. This paper reviews current conceptual models of consumer satisfaction, including the one most dominant in the marketing literature--disconfirmation theory.
Newsome
P R
PR
Faculty of Dentistry, University of Hong Kong, Hong Kong.
Wright
G H
GH
D001294:Attitude to Health; D003254:Consumer Advocacy; D003695:Delivery of Health Care; D003729:Dental Care; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D008389:Marketing of Health Services; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D011785:Quality Assurance, Health Care; D011787:Quality of Health Care