Is high touch finally here?
Can anyone single-handedly create a caring environment without adding hours to his or her work week? As turnover continues to rise, it's worth considering. Techniques managers say have worked for them are suggested, including: Monitor workloads; celebrate successes; make niceness an expectation; mentor; offer training as often as possible; stamp out problems before they go public; consider offering flexible hours and extended leaves for all; and introduce yeast to keep people stimulated. Will these strategies--all of which may not work for you--fatten your bonus this year? Probably not, unless top management is monitoring retention and doing occasional exit interviews. However, one of the byproducts is that employees don't stop with each other. They begin to treat patients better, something neither bribery nor threats may produce.
Kennedy
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D006801:Humans; D007318:Inservice Training; D007398:Interpersonal Relations; D007588:Job Satisfaction; D008611:Mentors; D015279:Organizational Culture; D010559:Personnel Management / Q000379:methods* / Q000592:standards; D010563:Personnel Turnover; D008486:Physician Executives / Q000523:psychology; D011590:Psychology, Industrial; D014481:United States; D016526:Workload