title: Complaints: nothing to complain about.
abstract: As an advocate for his hospital, the trustee needs to know how to handle criticism of the hospital when it arises. This article offers some suggestions for doing so gracefully.
authors.forename: R P
authors.initials: RP
authors.lastname: Moses
mesh_terms: D006075:Governing Board; D006761:Hospitals; D006801:Humans; D007398:Interpersonal Relations; D011641:Public Relations