title: Improving employee relations: a four-step approach.
authors.forename: P
authors.initials: P
authors.lastname: Cowan
authors.forename: J
authors.initials: J
authors.lastname: Miller
mesh_terms: D000288:Administrative Personnel; D054598:Blue Cross Blue Shield Insurance Plans; D002140:California; D003142:Communication; D006801:Humans; D007398:Interpersonal Relations; D010559:Personnel Management