title: Improving first contacts.
mesh_terms: D002140:California; D003142:Communication; D003258:Consumer Behavior; D006745:Hospital Bed Capacity, 300 to 499; D006801:Humans; D007318:Inservice Training / Q000379:methods*; D007398:Interpersonal Relations; D010344:Patient Advocacy; D010564:Personnel, Hospital / Q000193:education*