Elements of patient representative programs in hospitals.
Studies have shown that patient alienation is a major factor in the decision to sue for malpractice. A successful patient representative program can play a major role in reducing the feeling of alienation from the provider that many patients feel. This excerpt from a new publication of the Society of Patient Representatives of the American Hospital Association gives guidance to risk managers and others seeking clarification of the patient representative's role.
D003258:Consumer Behavior; D006272:Health Facility Environment; D006761:Hospitals; D010344:Patient Advocacy; D010564:Personnel, Hospital; D014481:United States