Role conflict and ambiguity: an empirical investigation of nursing personnel.
A review of the nursing literature provides a number of hypotheses regarding levels among nurses of role ambiguity (uncertainty regarding others' expectations) and role conflict (incompatible demands from various role senders or from multiple roles held simultaneously). Questionnaire data collected from 504 registered staff nurses, licensed practical nurses, nurses aides and head nurses/supervisors in five hospitals failed to provide much support for these hypotheses. Although levels of role conflict and ambiguity were low for most nurses, they were significantly related to job stress, organizational commitment, job satisfaction, and intentions to quit.
D003220:Conflict, Psychological; D006801:Humans; D007087:Illinois; D007400:Interprofessional Relations; D009741:Nursing Staff, Hospital / Q000523:psychology*; D012044:Regression Analysis; D012380:Role; D011795:Surveys and Questionnaires