A do-it-yourself guide to group problem solving.
The use of QC (quality control) circles and other group problem-solving techniques has been hindered by a general lack of group-process skills among managers and prospective group leaders, according to author Ernesto Poza, president of E. J. Poza Associates, Inc. Thus many organization feel they must hire consultants to help implement group processes--an expensive prospect indeed. As he explains here, however, the author has developed a five-step do-it-yourself approach that will enable employee groups to solve organizational problems on their own. With the aid of his step-by-step explanation, human resources managers should gain enough "expertise" to use this approach themselves and to train others to use it. The steps include problem identification, brain-storming, cause-and-effect analysis, force-field analysis, and action planning and implementation.
D006126:Group Processes; D006801:Humans; D010559:Personnel Management / Q000379:methods*; D011340:Problem Solving