Employees identify work unit's learning needs.
The modified critical incident technique described in this article is a diagnostic tool that takes advantage of employees' insight into the everyday problems facing a work unit. Through group needs assessment, a training program can be devised that directly addresses the deficiencies in a particular work environment.
D001519:Behavior; D006126:Group Processes; D006801:Humans; D007318:Inservice Training; D010557:Personnel Administration, Hospital; D010564:Personnel, Hospital / Q000193:education / Q000523:psychology*; D011590:Psychology, Industrial