The role of organizational procedures in the resolution of social conflict.
Employee-employer conflict can arise from the expression of social issues within an employment organization. Recently, public support for non-discrimination in employment has led to the existence of external forums--regulatory agencies and the courts--that allow appeals for complaints of discrimination by protected groups. This paper examines the role of organizational procedures for conflict resolution where individuals have the option of appealing to an external forum. Through the analysis of internal grievance procedures and external charges in three urban hospitals, the paper explores the origins and expressions of employee-employer conflict in the areas of discrimination, the impact of an internal system on the rate of external charges, and the general relationship between internal and external forums of conflict resolution.
D003220:Conflict, Psychological; D004648:Employee Grievances; D006801:Humans; D010557:Personnel Administration, Hospital; D010559:Personnel Management; D014481:United States