Priorities: the art of upsetting the patient.
Management is about achieving objectives, and one of the main objects of the health service is to provide a high standard of care to patients. So when they are unnecessarily upset, inconvenienced or annoyed, it is reasonable to ask what is wrong with management, at ward level or above. Ann Gabell, a midwife with recent experience as a patient, poses questions for managers of several disciplines and functions.
D003258:Consumer Behavior; D010344:Patient Advocacy; D006113:United Kingdom