Top management meets line employees face to face.
The communication gap between a hospital's top management and the line employees need not be an ever-widening chasm. St. Luke's Hospital of Kansas City, MO, has established a system that allows administrators and employees to meet face to face every month without destroying the hospital's essential chain of command.
D003142:Communication; D006126:Group Processes; D006270:Health Facility Administrators; D006740:Hospital Administrators; D006746:Hospital Bed Capacity, 500 and over; D006801:Humans; D008923:Missouri; D010557:Personnel Administration, Hospital; D010564:Personnel, Hospital / Q000523:psychology*