Pragmatic decisions in the evaluation of consumer satisfaction with mental health treatment.
This article examines pragmatic choices which must be made in conducting consumer satisfaction assessment of mental health treatment. It is argued that choices involving sample, format, and procedure for examining satisfaction may influence the results of such research, and must be considered when creating or evaluating these efforts. These choices are examined in detail.
D003258:Consumer Behavior; D003625:Data Collection / Q000379:methods; D005069:Evaluation Studies as Topic; D006302:Health Services Research / Q000379:methods*; D008605:Mental Health Services; D012107:Research Design