Improving health care strategy planning through assessment of perceptions of consumers, providers and administrators.
Perceptions of consumers, health care administrators, and physicians regarding health care providers are analyzed. Ratings on 26 dimensions of health care services were obtained from members of the three participant groups using measures of image and satisfaction of both physicians in general, and of specific physicians. Discriminant analysis reveals significantly different perceptions of the health care system among the three groups of respondents. These differences suggest some changes in health care administration which could lead to increased consumer satisfaction and competitive advantages for physicians and health care institutions.
D000704:Analysis of Variance; D001291:Attitude of Health Personnel; D003258:Consumer Behavior; D006270:Health Facility Administrators / Q000523:psychology*; D006301:Health Services Needs and Demand; D006801:Humans; D008389:Marketing of Health Services; D010820:Physicians; D014481:United States