Too many boards neglect the import of labor on the hospital's success.
Although human capital is decisive in the success of the hospital, the absence of an agenda item dealing with human capital characterizes too many board meetings. The author suggests several possible actions, including the development of board policies on human capital, a broadening of perspectives to embrace "an arithmetic of quality," and visibility for key staff members at board meetings.
D006075:Governing Board / Q000458:organization & administration*; D007588:Job Satisfaction; D010557:Personnel Administration, Hospital; D014481:United States