Consumer satisfaction: a model for health services administrators.
Health care administrators should recognize that the economic quality and behavioral quality dimensions comprising consumer satisfaction are conceptually independent in nature and may be empirically independent as well.
D003258:Consumer Behavior / Q000639:trends*; D003657:Decision Making; D005069:Evaluation Studies as Topic; D006270:Health Facility Administrators; D006296:Health Services / Q000592:standards*; D006801:Humans; D007255:Information Services; D008960:Models, Psychological; D010465:Perception