Evaluating health care facilities.
Much lip service is given to the idea of post-occupancy evaluation by planners and architects, but examples are rare. The firm these authors represent has had a formal and documented post-occupancy evaluation (POE) program in place since the mid-1960s. In this article, the authors offer a model POE process involving the project team and users working together at the project site. Subjective and objective data are combined in a quantitative scoring format, and lessons learned are documented for use by both the institution (operationally) and the planner/designer team (in future projects). The POE model is demonstrated by application to a project recently completed for the University of Washington Hospitals and Clinics in Seattle.
D005069:Evaluation Studies as Topic; D006745:Hospital Bed Capacity, 300 to 499; D006749:Hospital Design and Construction / Q000592:standards*; D008330:Management Audit; D008962:Models, Theoretical; D009934:Organization and Administration; D012015:Reference Standards; D011795:Surveys and Questionnaires; D014861:Washington