Making friends and influencing patients: the Cleveland Clinic's way to good patient relations.
Blending computerized programs and focus groups with old-fashioned friendliness and common courtesy has enabled the Cleveland Clinic Foundation to develop a sophisticated Patient Relations program.
D003258:Consumer Behavior; D006739:Hospital Administration; D006746:Hospital Bed Capacity, 500 and over; D006770:Hospitals, Group Practice / Q000458:organization & administration*; D009820:Ohio; D010344:Patient Advocacy; D011641:Public Relations