A patient satisfaction guarantee for diagnostic radiology.
This Management in Action paper discusses the development and implementation of a patient satisfaction guarantee for diagnostic radiology. According to the author, the program has significantly improved the perceptions of patients, referring physicians, and hospital administrators regarding the department.
D003258:Consumer Behavior; D006746:Hospital Bed Capacity, 500 and over; D006748:Hospital Departments / Q000592:standards*; D006801:Humans; D008824:Michigan; D011787:Quality of Health Care; D011872:Radiology Department, Hospital / Q000592:standards*