Information from patients as a management tool--empowering managers to improve the quality of care.
D003258:Consumer Behavior / Q000592:standards*; D006270:Health Facility Administrators; D006740:Hospital Administrators; D006801:Humans; D011787:Quality of Health Care; D013222:State Medicine / Q000458:organization & administration*; D011795:Surveys and Questionnaires; D006113:United Kingdom