Guest relations programs: how to measure success.
D001291:Attitude of Health Personnel; D003159:Community-Institutional Relations; D003258:Consumer Behavior / Q000592:standards*; D005069:Evaluation Studies as Topic; D006739:Hospital Administration / Q000592:standards*; D006801:Humans; D010043:Outcome and Process Assessment, Health Care / Q000379:methods*; D011787:Quality of Health Care; D014481:United States