Making use of patient survey data.
Scientific measurement and management of patient satisfaction is a necessary part of retaining satisfied customers. This, the first in a series of three articles on patient surveys, shows how to use a general statistical model to quantify the patient experiences that most affect perceptions of quality or satisfaction and the likelihood of patients returning to your hospital.
D003258:Consumer Behavior / Q000706:statistics & numerical data*; D003625:Data Collection; D015285:Hospital-Patient Relations / Q000706:statistics & numerical data*; D015233:Models, Statistical; D011641:Public Relations / Q000706:statistics & numerical data*; D011787:Quality of Health Care / Q000706:statistics & numerical data; D014481:United States