Using a systems approach to evaluate the effectiveness of health service programs: the Health Care Facility Accreditation Program as an example.
This paper examines the value of developing a "systems" perspective of organisational/suborganisational characteristics as an aid to evaluating the effectiveness of programs within the health services context. An example of applying the theory to a specific health service program is given. The commonly used approach to evaluation--the goal attainment model--is examined in detail. It is contrasted with other approaches including systems theory. The conclusion is reached that the systems approach is more suitable as a means of structuring evaluation within the health care field.
D000068:Accreditation / Q000592:standards*; D005069:Evaluation Studies as Topic; D006268:Health Facilities / Q000592:standards*; D006302:Health Services Research; D008962:Models, Theoretical; D009517:New South Wales; D013598:Systems Theory