Employees "capture the spirit" at U-M.
An intensive, ongoing effort at the 964-bed University of Michigan Hospitals to make employees more aware of the need for positive guest relations used a combination of commercially produced material and in-house program design.
D003258:Consumer Behavior; D006746:Hospital Bed Capacity, 500 and over; D006784:Hospitals, Teaching; D006785:Hospitals, University; D008824:Michigan