Customer service in a hospital out-patient department.
D001071:Appointments and Schedules; D003258:Consumer Behavior / Q000592:standards*; D004739:England; D006801:Humans; D008330:Management Audit / Q000379:methods*; D009934:Organization and Administration / Q000379:methods*; D010044:Outpatient Clinics, Hospital / Q000592:standards*; D013222:State Medicine