Summarized patient bill reduces complaints.
Reading traditional itemized bills can be a frustrating experience, raising many questions from patients speaking in raised voices. But nary a harsh word is heard from AMI-Columbia Hospital's billing office since the hospital switched from the often confusing itemized bill to a shorter summary bill.
D000066:Accounting / Q000379:methods*; D005376:Financial Management / Q000379:methods*; D005377:Financial Management, Hospital / Q000379:methods*; D006746:Hospital Bed Capacity, 500 and over; D015285:Hospital-Patient Relations; D007615:Kansas; D008923:Missouri; D010350:Patient Credit and Collection / Q000379:methods*; D011641:Public Relations; D011795:Surveys and Questionnaires; D014941:Work Simplification