Improved customer service boosts bottom line.
By efficiently handling patients' complaints about financial matters, patients accounts managers can help their organizations to retain customers and attract new ones. The Cleveland Clinic Foundation has developed an ombudsman program for handling complaints. Smaller organizations an develop effective centralized grievance handling mechanisms by designating one person to handle complaints and collect statistics.
D000066:Accounting; D003258:Consumer Behavior / Q000191:economics*; D005376:Financial Management; D005377:Financial Management, Hospital; D006746:Hospital Bed Capacity, 500 and over; D015285:Hospital-Patient Relations; D007344:Insurance Claim Reporting; D010350:Patient Credit and Collection; D014481:United States