Paving the way for repeat hospital business.
A hospital can't guarantee that patients will return for future medical care. But by identifying and tracking the factors that most influence patient satisfaction, a hospital can enhance the patient-care experience and improve retention. This article, the second in a three-part series, statistically examines the impact of positive patient experiences on repeat business.
D003132:Commerce; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D003625:Data Collection; D015285:Hospital-Patient Relations; D008389:Marketing of Health Services / Q000379:methods*; D008962:Models, Theoretical; D010359:Patient Readmission / Q000706:statistics & numerical data*; D011641:Public Relations; D012044:Regression Analysis; D014481:United States