How consumers rate health-care quality.
Quality is based on more than clinical outcomes, the author argues, so providers must understand how the consumer perceives and rates quality in health-care. Using data from a national survey of adults, the author evaluates where hospitals stand as providers of high-quality services and how consumers define quality in health care.
D003258:Consumer Behavior; D003625:Data Collection; D006761:Hospitals / Q000592:standards*; D011787:Quality of Health Care; D013223:Statistics as Topic; D014481:United States