Health education quality assessment for public health clinics: responding to staff resistance.
The South Carolina Department of Health and Environmental Control has developed and tested several quality assessment tools over the last 7 years to assess both the administration and direct delivery of patient education services. The most recent system covers three aspects of patient education: environment, materials and personal interaction. Practical assessment tools, methods of introducing them into clinic settings, and areas of possible resistance are discussed.
D001291:Attitude of Health Personnel; D003151:Community Health Centers / Q000592:standards*; D010353:Patient Education as Topic / Q000592:standards*; D011785:Quality Assurance, Health Care; D013022:South Carolina