Integrating patient satisfaction into your QA/RM program--or, pleased patients seldom sue.
D003258:Consumer Behavior; D005376:Financial Management / Q000379:methods*; D015285:Hospital-Patient Relations; D008962:Models, Theoretical; D011641:Public Relations; D011785:Quality Assurance, Health Care / Q000379:methods*; D012308:Risk Management / Q000379:methods*; D014481:United States