The mystery shopper: an anonymous review of your services.
Mystery shoppers can provide an unbiased report on the day-to-day functioning of hospital activities. For this study, six shoppers "used" various hospital services and reported their impressions through a questionnaire. The general findings may be applicable to many other well-run health care organizations.
D003258:Consumer Behavior; D005069:Evaluation Studies as Topic; D006761:Hospitals / Q000592:standards*; D014481:United States