Predictors of patient satisfaction in a health maintenance organization.
Maintenance of patient satisfaction is essential to the success of health maintenance organizations (HMOs). In the authors' study, patient satisfaction in an HMO was predicted significantly by four variables: level of patient-physician continuity, self-assessed health, patient view of preventive health practices, and view of provider communicative appropriateness.
D000367:Age Factors; D003258:Consumer Behavior; D006279:Health Maintenance Organizations / Q000592:standards*; D008389:Marketing of Health Services; D010817:Physician-Patient Relations; D014481:United States