Quality circles in a hospital environment.
Much has been written about the role conflict, job tension, and high turnover among hospital employees. There is no doubt that the healthcare environment provides a complex and frustrating working climate for the most dedicated professional employee, and the cost of absenteeism and turnover is a serious problem for healthcare administrators. This report reviews a one-year intervention project at a major western hospital that utilized the Quality Circle process to improve employee withdrawal precursors and behavior.
D006801:Humans; D007588:Job Satisfaction; D008332:Management Quality Circles; D008962:Models, Theoretical; D010557:Personnel Administration, Hospital / Q000379:methods*; D010559:Personnel Management; D010563:Personnel Turnover; D011795:Surveys and Questionnaires; D014481:United States