Customer service: a mind-set.
As competition for patients and physicians in the health care industry has increased, the old tradition of catering to the customer is being reborn. This article describes the factors affecting today's health care environment and how the creation of a customer service "mind-set" can assist your department in capturing and maintaining its full market share.
D003258:Consumer Behavior / Q000592:standards*; D003625:Data Collection; D006744:Hospital Bed Capacity, 100 to 299; D006748:Hospital Departments / Q000458:organization & administration*; D008389:Marketing of Health Services; D011872:Radiology Department, Hospital / Q000458:organization & administration*; D013714:Tennessee