Service blueprints: useful planning tools.
A health screening service solved its problems--overcrowding and excessive interdepartmental dependencies--by using "service blueprints" to detect weaknesses in its operations and to indicate remedies.
D001071:Appointments and Schedules; D001130:Arizona; D003954:Diagnostic Services / Q000458:organization & administration*; D015285:Hospital-Patient Relations; D015274:Interdepartmental Relations; D011641:Public Relations; D013597:Systems Analysis