Hospital "hotels": the time has come.
One of the newest trends in health care that the 1980s has ushered in is customer-oriented management. It recognizes the reality that hospitals are a service industry that must compete by providing the best services to their "customers."
D003258:Consumer Behavior / Q000639:trends*; D006761:Hospitals / Q000639:trends*; D006801:Humans; D008824:Michigan