The need to evaluate the cost of waiting.
Consumers often complain about spending time in the waiting room. Planners should be aware that employers also are concerned because employees frequently wait for health-care services on company time, and the costs add up fast. As legitimate second-party customers, employers may begin to demand that hospitals do something about this chronic problem.
D001071:Appointments and Schedules / Q000191:economics*; D003365:Costs and Cost Analysis; D003625:Data Collection; D004651:Employment; D006745:Hospital Bed Capacity, 300 to 499; D006801:Humans; D009657:North Carolina; D013996:Time and Motion Studies; D014850:Waiting Lists / Q000191:economics*