Patient surveys: gathering the right stuff.
Unfortunately, most patient satisfaction surveys do little more than confirm current practices. But they have the potential to do much more. In this article, the author offers numerous suggestions for crafting patient satisfaction surveys that go beyond "yes" and "no" answers and get to the heart of what patients liked and disliked about their hospital stays.
D003258:Consumer Behavior; D006801:Humans; D008389:Marketing of Health Services / Q000379:methods*; D010361:Patients / Q000523:psychology*; D010934:Planning Techniques; D011795:Surveys and Questionnaires; D014481:United States