Involving your staff in the decision-making process.
According to the authors, a growing feeling of alienation among employees is a major problem in all organizations. The technique of Goal-Directed Group Support (GDGS) is suggested to improve communications and provide job enrichment. GDGS is based on weekly or biweekly group meetings to discuss progress and problems in the work environment. The role of the manager at the meetings is to help define problems and to find solutions. While group members are responsible for identifying and analyzing a variety of alternatives, the manager's task is to determine a course of action. Once the decision has been implemented, feedback should be provided to the group. The authors have found GDGS to be an excellent tool for resolving group conflict.
D003657:Decision Making; D006126:Group Processes; D006801:Humans; D010559:Personnel Management / Q000379:methods*; D011340:Problem Solving