Quality assurance: establishing a program for libraries.
"Quality Assurance" (QA) is a practical tool for library management, a link in the library's relationship with administrative decision makers. Instituting or refining a QA program takes into account formal and informal methods. Described are one library's program and problem-solving model, the role of others in the library's program, types of recordkeeping, and integration of the library program with organizational QA. Positive results include participation in management-level activities and improvement in quality and delivery of services and products. Ten suggestions are made to begin a QA program.
D006745:Hospital Bed Capacity, 300 to 499; D007992:Libraries, Hospital / Q000592:standards*; D008396:Maryland; D008962:Models, Theoretical; D010934:Planning Techniques; D011340:Problem Solving; D011785:Quality Assurance, Health Care / Q000458:organization & administration*