title: The varied role of the patients' rights representative in an organizational grievance program.
abstract: The author presents the varied roles of the patients' rights advisor in an organizational grievance program for state mental hospitals. The relation of the program to organizational grievance programs in general is noted. Eight roles are presented with examples, including: advocate; technical specialist; trainer/educator; collaborator in problem solving; alternative identifier; fact finder ; process specialist; and reflector . Additional research needs are identified.
mesh_terms: D006778:Hospitals, Psychiatric; D006801:Humans; D010344:Patient Advocacy; D012380:Role