title: Industrial relations: conflict and communication.
abstract: Organisational roles and systems are a reflection of professional group norms, says Tony Johnson of the West Midlands RHA personnel division. He suggests that professionals need to be encouraged to be aware of how their expectations affect their particular service, and thus the patient.
mesh_terms: D019411:Clinical Laboratory Techniques / Q000191:economics*; D003098:Collective Bargaining; D003220:Conflict, Psychological; D006761:Hospitals; D006801:Humans; D013677:Medical Laboratory Science; D010561:Personnel Staffing and Scheduling; D012456:Salaries and Fringe Benefits; D006113:United Kingdom; D000078329:Workforce