title: Productivity management: facing competition.
abstract: Most managers faced with decisions which affect productivity react from one decision to another without a framework to improve productivity. This article provides such a framework for health care installations under a competitive environment. Defining product mix, the service delivery process, and specification of performance level standards are addressed.
mesh_terms: D004465:Economic Competition; D004467:Economics; D004526:Efficiency; D006739:Hospital Administration; D009874:Operations Research; D010557:Personnel Administration, Hospital; D010561:Personnel Staffing and Scheduling; D010934:Planning Techniques; D014481:United States