title: A blueprint for better service.
abstract: The authors review the thoughtful process that led an independent laboratory in Seattle from a mostly manual ordering/reporting system to a computer-based operation that has exceeded expectations for improved service to all of their laboratory customers.
mesh_terms: D001322:Autoanalysis; D002984:Clinical Laboratory Information Systems; D006746:Hospital Bed Capacity, 500 and over; D007256:Information Systems; D007755:Laboratories, Hospital / Q000458:organization & administration*; D010934:Planning Techniques; D011786:Quality Control; D013048:Specimen Handling / Q000379:methods; D014861:Washington