title: Hospitals improve service benchmarking with Disney.
mesh_terms: D019985:Benchmarking; D003258:Consumer Behavior; D005431:Florida; D006739:Hospital Administration / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D015279:Organizational Culture; D010564:Personnel, Hospital / Q000193:education; D017064:Process Assessment, Health Care; D013192:Staff Development; D017749:Total Quality Management