title: The anatomy of a complaint.
authors.affiliation: Eden Alternative, USA. Info@edenalt.com
authors.forename: W
authors.initials: W
authors.lastname: Thomas
mesh_terms: D017408:Guidelines as Topic; D006801:Humans; D008134:Long-Term Care / Q000592:standards; D009735:Nursing Homes / Q000592:standards*; D017060:Patient Satisfaction; D014481:United States