Automated patient surveys link risk assessment, satisfaction to action--in real time.
A New Hampshire physician network's unique yet simple and inexpensive patient risk assessment surveys are administered, completed, and acted upon in real time--resulting in measurably improved quality and outcomes. Here's how the surveying program works, how physician buy-in is achieved, and samples of a survey and feedback form.
D019058:Community Networks / Q000458:organization & administration / Q000592:standards*; D001330:Electronic Data Processing; D005246:Feedback; D005568:Forms and Records Control; D006306:Health Surveys; D006801:Humans; D007193:Independent Practice Associations / Q000458:organization & administration / Q000592:standards; D009513:New Hampshire; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D018570:Risk Assessment / Q000379:methods*