From interview to instrument: how to develop a PS (patient satisfaction) survey.
Pyzdek
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D003625:Data Collection / Q000592:standards*; D019538:Health Care Surveys / Q000592:standards*; D007407:Interviews as Topic; D015146:Midwestern United States; D017060:Patient Satisfaction; D019984:Quality Indicators, Health Care; D011795:Surveys and Questionnaires