title: Straight talk from managed care members.
authors.forename: E B
authors.initials: EB
authors.lastname: Severoni
mesh_terms: D002140:California; D003258:Consumer Behavior; D004636:Emergency Service, Hospital / Q000458:organization & administration; D005246:Feedback; D019538:Health Care Surveys; D006297:Health Services Accessibility; D007356:Insurance, Pharmaceutical Services; D008329:Managed Care Programs / Q000592:standards*; D010353:Patient Education as Topic; D010817:Physician-Patient Relations; D011785:Quality Assurance, Health Care; D012017:Referral and Consultation