title: Satisfying your dissatisfied customers.
authors.forename: A G
authors.initials: AG
authors.lastname: McAleer
mesh_terms: D019985:Benchmarking; D016542:Chief Executive Officers, Hospital; D003258:Consumer Behavior; D006744:Hospital Bed Capacity, 100 to 299; D006780:Hospitals, Rural / Q000458:organization & administration / Q000592:standards*; D009937:Organizational Objectives; D010414:Pennsylvania; D010934:Planning Techniques