title: Novel patient complaint management strategies can improve care.
mesh_terms: D001291:Attitude of Health Personnel; D003142:Communication; D004282:Documentation; D004636:Emergency Service, Hospital / Q000458:organization & administration / Q000592:standards*; D005568:Forms and Records Control; D015285:Hospital-Patient Relations; D006801:Humans; D009936:Organizational Innovation; D016134:Organizational Policy; D010350:Patient Credit and Collection; D017060:Patient Satisfaction / Q000191:economics / Q000331:legislation & jurisprudence; D011369:Professional-Patient Relations; D012308:Risk Management / Q000379:methods*; D014481:United States