How one British National Health Service Trust follows the path to continuous quality improvement.
Most hospitals in the United Kingdom are not convinced that total quality management (TQM) is a feasible or appropriate method for dealing with National Health Service (NHS) problems. However, continuous quality improvement (CQI), with its emphasis on quality outcomes, is being adopted with great enthusiasm at most NHS sites. This article describes how Brighton Health Care NHS Trust in the south of England follows the CQI path and discusses some of its achievements and the problems encountered along the way.
O'Sullivan
K E
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Emory Vision Correction Center, Atlanta, GA, USA.
D003142:Communication; D006779:Hospitals, Public / Q000458:organization & administration / Q000592:standards*; D007318:Inservice Training / Q000458:organization & administration; D007857:Leadership; D008332:Management Quality Circles; D017146:Models, Organizational; D017063:Outcome Assessment, Health Care; D017410:Practice Guidelines as Topic; D016730:Program Development; D013222:State Medicine / Q000458:organization & administration / Q000592:standards*; D017749:Total Quality Management / Q000458:organization & administration*; D006113:United Kingdom