title: Stunning patient satisfaction turnaround starts with employees.
authors.forename: S
authors.initials: S
authors.lastname: Heimoff
mesh_terms: D001291:Attitude of Health Personnel; D005431:Florida; D015285:Hospital-Patient Relations; D007588:Job Satisfaction; D019982:Organizational Case Studies; D017060:Patient Satisfaction; D010557:Personnel Administration, Hospital / Q000592:standards*; D010564:Personnel, Hospital; D017749:Total Quality Management / Q000379:methods*; D014342:Truth Disclosure