title: ED customer satisfaction survival skills: one hospital's experience.
authors.affiliation: Department of Emergency Medicine, INOVA Fairfax Hospital, Falls Church,Virginia, USA.
authors.forename: T A
authors.initials: TA
authors.lastname: Mayer
authors.forename: P G
authors.initials: PG
authors.lastname: Zimmermann
mesh_terms: D000223:Adaptation, Psychological; D003142:Communication; D004509:Education, Nursing, Continuing / Q000458:organization & administration*; D016529:Emergency Nursing / Q000193:education* / Q000379:methods*; D015285:Hospital-Patient Relations; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration*; D009741:Nursing Staff, Hospital / Q000193:education* / Q000523:psychology*; D010353:Patient Education as Topic; D017060:Patient Satisfaction; D011368:Professional-Family Relations; D011785:Quality Assurance, Health Care / Q000458:organization & administration