title: Getting patients off hold and online.
authors.forename: J
authors.initials: J
authors.lastname: Spicer
mesh_terms: D019058:Community Networks; D005180:Faculty, Medical / Q000458:organization & administration; D005194:Family Practice; D006801:Humans; D020407:Internet; D007396:Internship and Residency / Q000458:organization & administration; D008490:Medical Informatics / Q000379:methods; D009518:New York; D010560:Personnel Selection / Q000379:methods / Q000458:organization & administration*; D012680:Sensitivity and Specificity; D000078329:Workforce