Improving clinical effectiveness in an integrated care delivery system.
HealthEast, an integrated care delivery system based in St. Paul, MN, established a care management program in 1993. At HealthEast, care management is defined as "an interdisciplinary process of coordinating client-centered services across the continuum of care to achieve quality and cost-effective outcomes." The program included establishing a collaborative practice model that was used to drive the organization's improvement efforts. The use of this model has been instrumental in achieving significant improvements in financial and clinical performance. As a result, HealthEast received a leadership award for "Improving Clinical Effectiveness within a Healthcare System" from VHA, Inc., a nationwide membership alliance of approximately 1,700 community healthcare organizations.
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VHA Upper Midwest, Inc., Edina, MN, USA.
D019985:Benchmarking; D002983:Clinical Competence; D015510:Clinical Medicine / Q000592:standards*; D003659:Decision Making, Organizational; D019033:Delivery of Health Care, Integrated / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration; D007324:Institutional Management Teams; D008332:Management Quality Circles; D008910:Minnesota; D017146:Models, Organizational; D017060:Patient Satisfaction; D010934:Planning Techniques; D015397:Program Evaluation; D011785:Quality Assurance, Health Care / Q000458:organization & administration*