title: Achieving excellent customer service through education, competency assessment, and accountability.
authors.forename: B H
authors.initials: BH
authors.lastname: Moses
mesh_terms: D003258:Consumer Behavior; D004465:Economic Competition; D007318:Inservice Training; D007755:Laboratories, Hospital / Q000458:organization & administration / Q000592:standards*; D008389:Marketing of Health Services; D011361:Professional Competence; D012941:Social Responsibility