title: Redefining processes to create a more humane patient environment.
abstract: With all that is happening in health care, too many hospital administrators forget that the organization is not guaranteed long-term success just because illness will never become extinct. David Gordon, Ph.D., writes that hospitals must satisfy patients by improving processes that ensure the hospital's long-term viability.
authors.forename: D
authors.initials: D
authors.lastname: Gordon
mesh_terms: D006739:Hospital Administration / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D010350:Patient Credit and Collection / Q000379:methods; D017060:Patient Satisfaction; D017064:Process Assessment, Health Care; D014481:United States