Study finds purchasers aren't using providers' outcomes data, quality report cards.
Are your data collection efforts for naught? A recent study shows that employers and purchasers overlook provider outcomes data and quality report cards when choosing health plans and providers--opting instead for customer satisfaction, HEDIS, and cost data. Here are the details on the study, plus advice from one of the study's authors.
D003258:Consumer Behavior; D003625:Data Collection; D003657:Decision Making; D006264:Health Benefit Plans, Employee / Q000706:statistics & numerical data*; D006801:Humans; D007255:Information Services / Q000706:statistics & numerical data*; D008389:Marketing of Health Services; D011787:Quality of Health Care; D014481:United States