title: A collaborative effort to establish a long-term care benchmark process.
abstract: Several long-term care facilities in the Rochester, NY, area developed a benchmark process that was customer driven, analytical in its approach to problem-solving, measurable, and flexible enough to be applicable to any area of care within the facilities. The facilities benefited by gaining a process that improves their operations and has a positive impact on residents' quality of life.
authors.forename: C J
authors.initials: CJ
authors.lastname: Watson
authors.forename: A M
authors.initials: AM
authors.lastname: Mobarak
authors.forename: K
authors.initials: K
authors.lastname: Stimson
mesh_terms: D000368:Aged; D019985:Benchmarking; D006801:Humans; D008134:Long-Term Care / Q000592:standards*; D009518:New York; D009735:Nursing Homes / Q000592:standards*; D009935:Organizational Affiliation; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care; D011788:Quality of Life