title: Improving outpatient appointment access--lessons learned.
authors.affiliation: Henry Ford Medical Group, Clinical Services Department, Detroit, MI, USA.
authors.forename: K
authors.initials: K
authors.lastname: Reeves
authors.forename: E
authors.initials: E
authors.lastname: Anctil
mesh_terms: D000553:Ambulatory Care / Q000458:organization & administration* / Q000592:standards / Q000706:statistics & numerical data; D001071:Appointments and Schedules; D006123:Group Practice / Q000458:organization & administration* / Q000592:standards; D006297:Health Services Accessibility / Q000592:standards*; D006301:Health Services Needs and Demand; D006801:Humans; D008824:Michigan; D019982:Organizational Case Studies; D017060:Patient Satisfaction; D010561:Personnel Staffing and Scheduling; D017749:Total Quality Management