Do satisfied patients depend on satisfied employees? Or, do satisfied employees depend on satisfied patients?
Kaldenberg
D O
DO
Press, Ganey Associates, Inc., South Bend, IN, USA.
Regrut
B A
BA
D006282:Health Personnel / Q000523:psychology / Q000592:standards; D006801:Humans; D007588:Job Satisfaction; D017146:Models, Organizational; D015279:Organizational Culture; D017060:Patient Satisfaction; D010559:Personnel Management / Q000592:standards; D010563:Personnel Turnover; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States