Creativity catches on with ED staff.
Tennessee hospital emergency staff vie for appointments to the "PIT Crew," a performance improvement team that is racing to cut waiting times. Arkansas emergency department director uses military humor to impress upon staff the importance of improving patient satisfaction. Improvements include protocols for common complaints, portable two-way radios, and a glassed-in area for patients waiting for test results.
D001071:Appointments and Schedules; D001131:Arkansas; D019985:Benchmarking; D003405:Creativity; D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D009936:Organizational Innovation; D010348:Patient Care Team; D017060:Patient Satisfaction; D017064:Process Assessment, Health Care; D013714:Tennessee; D017748:Time Management