Physician outcome measurement: review and proposed model.
As health care moves from a free-for-service environment to a capitated arena, outcome measurements must change. ABC Children's Medical Center is challenged with developing comprehensive outcome measures for an employed physician group. An extensive literature review validates that physician outcomes must move beyond revenue production and measure all aspects of care delivery. The proposed measurement model for this physician group is a trilogy model. It includes measures of cost, quality, and service. While these measures can be examined separately, it is imperative to understand their integration in determining an organization's competitive advantage. The recommended measurements for the physician group must be consistent with the overall organizational goals. The long-term impact will be better utilization of resources. This will result in the most cost effective, quality care for the health care consumer.
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Management and Entrepreneurship Department, Michael J. Coles College of Business, Kennesaw State University, GA, USA.
D002648:Child; D003191:Comprehensive Health Care / Q000191:economics / Q000458:organization & administration / Q000592:standards; D003362:Cost-Benefit Analysis; D019033:Delivery of Health Care, Integrated; D017598:Efficiency, Organizational; D006123:Group Practice / Q000191:economics / Q000458:organization & administration* / Q000706:statistics & numerical data; D006776:Hospitals, Pediatric / Q000191:economics / Q000458:organization & administration* / Q000706:statistics & numerical data; D006801:Humans; D017146:Models, Organizational; D017063:Outcome Assessment, Health Care / Q000379:methods*; D011357:Product Line Management; D015144:Southeastern United States