Integrating the patient's perspective: patient pathway development across the enterprise.
Two academic medical centers in a newly integrated structure joined to understand better their patients' experience with care processes and to promote increased patient involvement in the plan of care. Through a team approach, a patient pathway was developed using graphic and text elements to illustrate the normal sequence of critical activities and care processes for established clinical pathways at these medical centers. A focus group was held to achieve a higher level of patient input into care coordination issues. Through the integration of the patient's voice into the plan of care, priorities for improvement can be identified.
Nemeth
L
L
Department of Clinical Pathways and Coordinated Care, Harborview Medical Center, WA, USA.
Hendricks
H
H
Salaway
T
T
Garcia
C
C
D000046:Academic Medical Centers / Q000458:organization & administration*; D000328:Adult; D000368:Aged; D017028:Caregivers; D002561:Cerebrovascular Disorders / Q000628:therapy; D003299:Cooperative Behavior; D019091:Critical Pathways; D017144:Focus Groups; D015285:Hospital-Patient Relations; D006801:Humans; D008297:Male; D008875:Middle Aged; D010043:Outcome and Process Assessment, Health Care; D010348:Patient Care Team; D010353:Patient Education as Topic; D017060:Patient Satisfaction; D011367:Professional Staff Committees; D014861:Washington