Employee reactions to managed care.
Employee reactions to managed care get less managerial and research attention than organizational reactions to it. This article examines the manner in which health services employees react to managed care and finds that their reaction affects perceived job insecurity, organizational commitment, and job satisfaction. Organization-based self-esteem, role conflict, and supervisory support moderate these relationships. The managerial implications of these findings are discussed.
Proenca
E J
EJ
Department of Health and Medical Services Administration, School of Business Administration, Widener University, Chester, PA, USA.
D001291:Attitude of Health Personnel; D001294:Attitude to Health; D003220:Conflict, Psychological; D006801:Humans; D007588:Job Satisfaction; D008329:Managed Care Programs / Q000458:organization & administration*; D008960:Models, Psychological; D009511:New England; D010558:Personnel Loyalty; D010564:Personnel, Hospital / Q000523:psychology*; D012044:Regression Analysis; D012380:Role; D012649:Self Concept; D012944:Social Support; D011795:Surveys and Questionnaires