title: Service recovery doesn't mean showering unhappy patients with gifts.
mesh_terms: D001291:Attitude of Health Personnel; D003142:Communication; D017408:Guidelines as Topic; D006801:Humans; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D016730:Program Development; D011785:Quality Assurance, Health Care / Q000379:methods*; D014481:United States