Inappropriate calls to an emergency medical despatch centre via cellular telephones--no impact of a once-only multimedia coverage.
Due to fusions of emergency despatch centres, implementation of computer-aided localization and medical regulation, the despatcher's workload is increasing. We report about one more phenomenon which is needlessly disorganizing alarm centres. Moreover, the unintentional activation of the '100' ('112') alarm centre continued to increase even after a once-only media campaign.
Martens
P
P
Emergency Medicine Department, AZ Sint-Jan, Bruges, Belgium.
Calle
P
P
Cornet
J P
JP
Müller
N
N
D000329:Advertising; D001530:Belgium; D003625:Data Collection; D004631:Emergency Medical Service Communication Systems / Q000706:statistics & numerical data*; D006300:Health Services Misuse / Q000706:statistics & numerical data*; D006801:Humans; D008402:Mass Media; D019212:Multimedia; D011446:Prospective Studies; D013689:Telephone / Q000706:statistics & numerical data*; D016526:Workload