title: Total quality commitment and performance in Canadian health care organisations.
abstract: Although many organisations have in recent years installed TQ programs, many have been unable to realize significant performance enhancements. Results from a diverse sample of Canadian health care organisations suggest that merely having a TQ program is insufficient for attaining selected performance improvements. Health care organisations which have both a formal TQ program and a deep commitment to quality improvement are perceived to perform better on a number of valued outcomes.
authors.affiliation: School of Business and Economics, Wilfred Laurier University, Waterloo, Ontario, Canada.
authors.forename: T H
authors.initials: TH
authors.lastname: Wagar
authors.forename: K V
authors.initials: KV
authors.lastname: Rondeau
mesh_terms: D002170:Canada; D019538:Health Care Surveys; D006801:Humans; D007857:Leadership; D009937:Organizational Objectives; D016134:Organizational Policy; D017749:Total Quality Management