title: The ABCs of highly effective presentations: a customer-centered approach.
abstract: In the world of adult education where the learners have complex expectations, the educator must make an extra effort to meet the customers' (learners') needs. This article describes how an educator can make every presentation customer-centered by knowing the ABCs of highly effective presentations. The ABCs, when applied, can jump-start presentations and help the presenter meet or exceed learners' expectations.
authors.affiliation: Department of Veterans Affairs Medical Center, Lake City, Florida, USA.
authors.forename: V B
authors.initials: VB
authors.lastname: Clark
mesh_terms: D000328:Adult; D001291:Attitude of Health Personnel; D003142:Communication; D003258:Consumer Behavior; D004509:Education, Nursing, Continuing / Q000379:methods*; D006801:Humans; D020380:Needs Assessment / Q000458:organization & administration*; D009740:Nursing Staff / Q000193:education* / Q000523:psychology*; D013192:Staff Development / Q000379:methods*