title: Call centers: phone lines, protocols, and patient care management in the 21st century.
authors.forename: R C
authors.initials: RC
authors.lastname: Coile
mesh_terms: D002985:Clinical Protocols; D003363:Cost Control; D005103:Expert Systems; D015277:Hotlines; D007253:Information Centers / Q000191:economics / Q000458:organization & administration*; D008329:Managed Care Programs / Q000191:economics / Q000458:organization & administration / Q000639:trends*; D020416:Outsourced Services; D010593:Pharmaceutical Services / Q000639:trends; D019114:Remote Consultation / Q000458:organization & administration* / Q000639:trends; D018581:Technology Transfer; D013685:Telecommunications / Q000458:organization & administration* / Q000639:trends; D014218:Triage / Q000379:methods; D014481:United States