title: Harnessing technology: the creation of an electronic care management record in a social health maintenance organization.
abstract: Information technology has been used successfully to improve quality and efficiency in serving customers. This article describes how a Social HMO developed a proprietary software program that enables personal care planners to gather and exchange patient information from laptop computers in members' homes. What is unique about this program is that it enables the health plan to monitor and assess the medical and social needs of frail seniors in real time.
authors.affiliation: Health Care Services, SCAN Health Plan, Long Beach, CA, USA.
authors.forename: S
authors.initials: S
authors.lastname: Cameron
authors.forename: M
authors.initials: M
authors.lastname: Regalado
authors.forename: M
authors.initials: M
authors.lastname: Quitoles
authors.forename: L
authors.initials: L
authors.lastname: Ordonez
mesh_terms: D000203:Activities of Daily Living; D000368:Aged; D002140:California; D019090:Case Management / Q000458:organization & administration*; D016330:Frail Elderly; D015577:Geriatric Assessment; D006279:Health Maintenance Organizations / Q000458:organization & administration*; D006699:Home Care Services / Q000458:organization & administration*; D006801:Humans; D016347:Medical Records Systems, Computerized; D008838:Microcomputers; D012984:Software