ED staff and clinicians learn essential human relations skills.
Smile training for the emergency department? An increasingly popular customer service training program for physicians and staff in the emergency department teaches how to improve personal interactions with patients. Without focusing on how patients are treated beyond their medical ailments, course developers warn, hospitals may be alienating patients who might decide not to pay their hospital bill or might take their business elsewhere in the future.
D001291:Attitude of Health Personnel; D017046:Cost Savings; D004636:Emergency Service, Hospital / Q000191:economics / Q000592:standards*; D006746:Hospital Bed Capacity, 500 and over; D015285:Hospital-Patient Relations; D006801:Humans; D008389:Marketing of Health Services; D017060:Patient Satisfaction; D010564:Personnel, Hospital; D011369:Professional-Patient Relations; D013192:Staff Development; D014768:Virginia