Total quality commitment and performance in Canadian health care organisations.
Although many organisations have in recent years installed TQ programs, many have been unable to realize significant performance enhancements. Results from a diverse sample of Canadian health care organisations suggest that merely having a TQ program is insufficient for attaining selected performance improvements. Health care organisations which have both a formal TQ program and a deep commitment to quality improvement are perceived to perform better on a number of valued outcomes.
Wagar
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TH
School of Business and Economics, Wilfred Laurier University, Waterloo, Ontario, Canada.
Rondeau
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KV
D002170:Canada; D019538:Health Care Surveys; D006801:Humans; D007857:Leadership; D009937:Organizational Objectives; D016134:Organizational Policy; D017749:Total Quality Management