title: An organization-wide approach to improving ED patient satisfaction: one community teaching hospital's experience.
authors.affiliation: Geoffrey Stillson Associates, Ltd, Sewickley, Pennsylvania, USA.
authors.forename: L M
authors.initials: LM
authors.lastname: Vescio
authors.forename: S P
authors.initials: SP
authors.lastname: Donahoe
authors.forename: C
authors.initials: C
authors.lastname: Gentile
mesh_terms: D003142:Communication; D004636:Emergency Service, Hospital / Q000592:standards*; D006764:Hospitals, Community; D006784:Hospitals, Teaching; D006801:Humans; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration*; D017060:Patient Satisfaction; D010414:Pennsylvania; D011367:Professional Staff Committees / Q000458:organization & administration; D011785:Quality Assurance, Health Care / Q000458:organization & administration*