title: Enhancing customer service over the phone.
authors.forename: M
authors.initials: M
authors.lastname: Edlin
mesh_terms: D001331:Automation; D003258:Consumer Behavior; D017598:Efficiency, Organizational; D006279:Health Maintenance Organizations / Q000458:organization & administration* / Q000592:standards; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration; D010934:Planning Techniques; D011369:Professional-Patient Relations; D011785:Quality Assurance, Health Care; D013689:Telephone; D014481:United States