Nurses on quality improvement teams: how do they benefit?
As part of a randomized control trial to improve the delivery of preventive services, the authors studied the effect on clinic nurses in the roles of team leaders or facilitators of multidisciplinary, continuous quality improvement (CQI) teams. Our goal was to learn how these nurses felt about their experience with this project, specifically their satisfaction with process improvement, acquired knowledge and skills, and the impact on their nursing role. Overall, the nurses involved in this study reported significant gains in all three areas. This study suggests that CQI can be a valuable vehicle for improving and expanding the nursing role for clinic nurses.
Calomeni
C A
CA
UnitedHealthcare, Minneapolis, MN, USA.
Solberg
L I
LI
Conn
S A
SA
D000553:Ambulatory Care / Q000592:standards; D001291:Attitude of Health Personnel; D006801:Humans; D007588:Job Satisfaction; D008332:Management Quality Circles; D015403:Nursing Evaluation Research; D009740:Nursing Staff / Q000523:psychology*; D017064:Process Assessment, Health Care; D012650:Self Disclosure; D011795:Surveys and Questionnaires; D014481:United States