title: A positive approach to resident concerns.
authors.forename: S V
authors.initials: SV
authors.lastname: Sinclair
mesh_terms: D003142:Communication; D005190:Family; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration; D009735:Nursing Homes / Q000458:organization & administration*; D016134:Organizational Policy; D010353:Patient Education as Topic; D017064:Process Assessment, Health Care; D011368:Professional-Family Relations; D011369:Professional-Patient Relations; D014481:United States