title: Making a difference: what staff needs to know about service.
abstract: Patients, like customers everywhere, are becoming harder to please. Medical group staff can help make patients--and doctors--happier by following tips about building relationships with patients, doctors and one another. Staff need to know that their efforts count for a lot in lives of patients and the success of group practice.
authors.affiliation: Bradford Company, Denver, CO 80206, USA.
authors.forename: V
authors.initials: V
authors.lastname: Bradford
mesh_terms: D006123:Group Practice / Q000458:organization & administration* / Q000592:standards; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration; D007400:Interprofessional Relations; D010353:Patient Education as Topic / Q000458:organization & administration; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D014481:United States