title: Telephone services. A year down the line.
authors.forename: J
authors.initials: J
authors.lastname: Snell
mesh_terms: D015277:Hotlines / Q000191:economics / Q000706:statistics & numerical data*; D009722:Nurse Practitioners; D017060:Patient Satisfaction; D012017:Referral and Consultation; D013222:State Medicine; D006113:United Kingdom