title: Innovation and customer focus drive successful ambulatory care programs.
abstract: The author identifies shortcomings in traditional hospital based ambulatory care programs. Characteristics of innovative, customer focused ambulatory care programs are delineated, and two examples in breast care and wound care are described.
authors.affiliation: Englewood Hospital and Medical Center, NJ, USA.
authors.forename: D A
authors.initials: DA
authors.lastname: Kane
mesh_terms: D000554:Ambulatory Care Facilities / Q000458:organization & administration* / Q000592:standards; D001943:Breast Neoplasms / Q000175:diagnosis / Q000473:pathology; D003258:Consumer Behavior; D005160:Facility Design and Construction; D005260:Female; D006752:Hospital Planning; D006801:Humans; D008494:Medical Office Buildings; D008511:Medicine; D009936:Organizational Innovation; D018802:Patient-Centered Care / Q000458:organization & administration* / Q000592:standards; D013038:Specialization; D014481:United States; D014947:Wounds and Injuries / Q000628:therapy