title: Eight steps to help you put consumers first.
authors.affiliation: Nurses Diversified Health Care Consulting and Educational Services, Ester, Alaska, USA.
authors.forename: T
authors.initials: T
authors.lastname: Lyons
mesh_terms: D006801:Humans; D008389:Marketing of Health Services / Q000458:organization & administration*; D009745:Nursing, Supervisory / Q000458:organization & administration*; D018802:Patient-Centered Care / Q000458:organization & administration*; D017749:Total Quality Management / Q000458:organization & administration*