title: Simplified complaint tracking.
authors.affiliation: Ombudsman Department, Cleveland Clinic Foundation, OH, USA.
authors.forename: C A
authors.initials: CA
authors.lastname: Santalucia
authors.forename: V A
authors.initials: VA
authors.lastname: Rosselli
mesh_terms: D003626:Data Display; D005568:Forms and Records Control; D006751:Hospital Information Systems; D006770:Hospitals, Group Practice / Q000458:organization & administration*; D006801:Humans; D019451:Information Management / Q000379:methods; D009096:Multi-Institutional Systems / Q000458:organization & administration; D009820:Ohio; D017060:Patient Satisfaction; D012984:Software