title: Handling complaints in a constructive way.
abstract: This article offers advice on dealing with specific complaints and looks at the nurse's role and responsibilities in handling and resolving them.
authors.affiliation: City Hospitals Sunderland NHS Trust.
authors.forename: T
authors.initials: T
authors.lastname: Sharp
mesh_terms: D015285:Hospital-Patient Relations; D006801:Humans; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction; D011787:Quality of Health Care