[Analysis of productivity, quality and cost of first grade laboratories: blood biometry].
OBJECTIVE
Assessment of productivity, quality and production costs and determination of the efficiency of top grade clinical laboratories in Mexico.


METHODS
Ten laboratories were selected from among the total number (52) existing in Mexico City, and the Donabedian model of structure, process and results were applied. Blood count was selected as a tracer.


RESULTS
The principal problems found were: inadequate distribution of trained human resources, poor glass material, inadequate analytic process and low productivity. These factors are reflected in the unit costs, which exceed reference laboratory costs by 200%. Only 50% of the laboratories analyzed generate reliable results. Only 20% of the laboratories studied operate efficiently.


CONCLUSIONS
To solve the problems identified requires integral strategies at different levels. A specific recomendation for the improvement of quality and productivity is an assessment of the cost/benefit of creating a central laboratory and using the remaining sites exclusively for the collection of samples.
Centro de Economía y Salud, Fundación Mexicana para la Salud. lavila@insp3.insp.mx
L
L
Avila
P
P
Hernández
A
A
Cruz
B
B
Zurita
A M
AM
Terres
C
C
Cruz
D001699:Biometry; D003365:Costs and Cost Analysis; D017598:Efficiency, Organizational; D007753:Laboratories / Q000191:economics* / Q000592:standards*; D008800:Mexico
Análisis de productividad, calidad y costos en laboratorios del primer nivel: la biometría hemática.